The Whitecroft

Stanford Road, Orsett, Grays RM16 3JL
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9.8 57 Reviews
  • The Whitecroft, Grays
The Whitecroft provides skilled elderly and dementia care for up to fifty-six individuals, all of whom benefit from personalised care plans and 24-hour access to dedicated nurses, whilst having their independent lifestyles respected.

Residents enjoy a choice of four communal lounges for relaxing or social entertainment, as well as attractice gardens and rural surroundings that make for a scenic place to spend a retirement.

Staff are particularly sensitive to the needs and possibly complex behavioural patterns of residents who suffer from dementia, using all the information available to ensure as stress-free a day-to-day living as possible.

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Care Provided by The Whitecroft

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 56 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Tayo Adeleke (Home Manager)
  • Admission Criteria
    • Admission is confirmed upon a satisfactory pre-admission assessment and confirmation that the needs of the potential resident can be met.
    • Ages 65+
  • Room Information
    • Single Rooms (50)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (2)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for The Whitecroft

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,200 – £1,300
    • Self-Funded Residential Dementia Care £1,200 – £1,350
    • RESPITE Self-Funded Residential Care £1,200 – £1,300
    • RESPITE Self-Funded Residential Dementia Care £1,200 – £1,350
  • (these prices are only a guideline, please contact The Whitecroft to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
    In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.


  • Parking

  • The home includes dedicated parking spaces.


The Whitecroft Reviews (57)

Total of 57, showing 21-40
9.8

The Whitecroft has a Review Score of 9.8 (9.837) out of 10, based on 28 reviews in the last 2 years. Over all time The Whitecroft has 57 reviews.

Overall Experience

  • 48
  • 8
  • 0
  • 1
  • 0

Date Published

57
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28
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Review from T T (Daughter of Resident) published on 1 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has Alzheimer’s and the Whitecroft care home team have really helped her settle in well. I was really anxious when she had to go in the home but there was no need. The staff are fantastic with my mum and provide exceptional care.

Reply from Vivian Laurent, Home Manager at The Whitecroft

Thank you for your lovely comments. We are happy that your mum has settled in well. We will ensure your lovely comments are passed on to the staff.
Kind regards


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Review from Linda B (Daughter of Resident) published on 1 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in The Whitecroft for 2 years now. She took a little while to settle as it was Covid time and also hard for her to adjust from being away from home. The staff are wonderful and so caring and go above and beyond with all the residents there. They are always available to speak with if
you have any questions. The rooms are lovely and so is the food. She is happy and well looked after and there are so many activities going on for her to join in with as and when she decides to!


Photos are put on daily of residents enjoying these activities so it’s lovely to see them.


I am so glad I chose The Whitecroft!


Reply from Vivian Laurent, Home Manager at The Whitecroft

Thank you for your lovely comments. We are happy that your mum has settled in well, specially during Covid time. We will ensure you lovely comments are passed on to the staff.


Kind regards


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Review from Emma O (Daughter-in-law of Resident) published on 1 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Where do I start? My mother-in-law has been a resident at The Whitecroft for a couple of years now and the difference since being taken over by the manager is overwhelming! He has/is turning The Whitecroft into a more welcoming home than it ever was. Today we as a family went and helped at the Halloween
Ball. It was full of residents and families all enjoying the experience. Never has it been so lively. The fresh decoration, cleanliness and family environment are long overdue. Thank you to the manager for putting a smile on the Oakley family’s faces.

Reply from Vivian Laurent, Home Manager at The Whitecroft

Thank you for your lovely comments. We are happy that your mother-in-law has settled in well. Thank you for your help decorating for the Halloween Ball. We are doing our best to make the home more lively. We will ensure you lovely comments are passed on to the staff.


Kind regards


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Review from K D (Daughter of Resident) published on 1 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always happy and friendly. Willing to help in any way. Residents are treated and cared for in a very loving way. Seating arrangements could be better in the lounge. There are sometimes not enough chairs and residents can be a little confused by this. Also, I feel those with dementia could
do with their own seats as they need and are much happier with familiarity.

Reply from Vivian Laurent, Home Manager at The Whitecroft

Thank you for your comments. We always do our best to make it better for the residents, giving them a choice in everything they do on a daily basis and treating them with dignity and respect. We have taken your points on board and with the team will see how we can make it better for the residents.
Thank you. Kind regards


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Review from Stephen K (Son of Resident) published on 1 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the Staff at the Whitecroft are very professional polite and caring.
The home is always very friendly clean and warm and the food is fantastic I have Highly recommended this Care Home to so many people well done the
Whitecroft

Reply from Vivian Laurent, Home Manager at The Whitecroft

Thank you for your lovely comments. We will ensure your comments are passed on to the staff. Thank you for recommending us. Kind regards


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Review from Lauren A (Granddaughter of Resident) published on 20 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely amazing care home! My nan moved in there last month and has settled so quickly! The staff really know their residents and tell you all about them and what they have done each day! My nan has already been on a trip to Southend and does the daily activities!


I am always greeted well and

the rooms are always spotless! Good options are amazing and I just feel so happy she has settled in so well!


Honestly could not recommend this care home enough!


Reply from Vivian Laurent, Home Manager at The Whitecroft

Thank you for your lovely comments. We are very happy that your nan has settled well. We will ensure your lovely comments are passed on to all staff.


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Review from Roland O (Son of Resident) published on 18 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I say what I see! Every time I visit it’s usually unannounced so what I see is how it is. What I find is smiling caring and helpful staff, but more importantly, my mother always seems very happy and well cared for. The staff treat the residents with respect, dignity and compassion. They care for all
her needs, and now she has advanced dementia there are many. The home is very accommodating, before I take Mum out I always call to advise them and they ensure that she is ready and waiting and in the appropriate clothing. Whenever I take her out my mum always seems very happy to go back to Whitecroft, there is never a problem or any hesitation from her and the staff greet her in such a warm, friendly and kindly manner. Which tells me she is happy and content living there.

Reply from Vivian Laurent, Home Manager at The Whitecroft

We would like to thank you for your lovely comments. We will ensure all staff are informed about your lovely comments. Thank you very much.
Kind regards


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Review from Steven H (Son of Resident) published on 17 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is always clean and welcoming. Staff are extremely attentive to residents and very friendly to visitors especially our small children when we visit.
Lots of activities/social events are arranged for residents.


Staff cannot do enough for residents to make them happy and comfortable.


Reply from Vivian Laurent, Home Manager at The Whitecroft

We would like to thank you for your lovely comments. We will ensure your comments are passed on to all staff including the activities team.

Kind regards


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Review from Steve H (Son of Resident) published on 3 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came to The Whitecroft in October 2022 when it became clear that she could no longer cope with living on her own and from day one I was struck by the warmth and kindness of the staff there. Nothing seemed too much trouble.
Sadly, mum passed away in February 2023 but it brought me and my family
great comfort to know that the staff were kind and attentive to her right up to the end.

Reply from Georgina Braithwaite, Home Manager at The Whitecroft

Hi Steve,
Thank you for your kind words. It was a pleasure to look after your mum. We're happy to hear you were pleased with the care she received during her time at our home.
Kind regards.


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Review from Thomas M (Grandson of Resident) published on 30 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Whitecroft has made a huge positive impact on my nan's mental and physical health. The staff are always on hand to help and always do so with a smile on their face. Everyone is so friendly and polite. Thanks to all the staff for all they do for my nan!

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Review from Karen M (Daughter of Resident) published on 13 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been in the Whitecroft for nearly 5 years now. Obviously, her dementia has worsened quite drastically over that time and sadly, she has now lost her sight as well. Her care needs are many and the staff are very understanding of those needs. The kitchen staff and cleaning staff are lovely
and know the residents just as well as the care staff.

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Review from C M (Daughter of Resident) published on 13 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Deciding that it was time for Mum to have 24-hour care was not an easy decision to make. However, the staff at The Whitecroft have done everything they possibly can to help Mum settle into her new home. In addition, they have kept me fully informed and it is clear to see that Mum is thriving. This is
not just due to the excellent care she receives but also the range of activities and the new friends she has made. It is very much appreciated.

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Review from G D (Son of Resident) published on 13 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy with the 24-hour care my mum is receiving, I feel she is in the best place and I have no worries. The girls are very happy and polite and very, very caring with my mum's needs she has always been clean and her room is very well kept.

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Review from Muriel N (Niece of Resident) published on 11 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt who had dementia was in the Whitecroft for 3 years until she passed away last week. She received wonderful care from the whole team there. When she was well enough she enjoyed the sing songs they had and the activities and entertainment. We were always made welcome when we visited her at the
home. When she was on end of life care, they made sure she was always comfortable and well cared for, checking on her regularly. I cannot thank them enough for the love and care they gave her during her time there.

Reply from Denise White, Home Manager at The Whitecroft

Good afternoon Muriel, thanks for the wonderful review. We are so appreciative to hear your kind words for our team and the care they provided. We are so grateful to hear your glowing feedback. Have a good day.


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Review from Jacqueline P (Daughter of Resident) published on 1 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Considering the difficulties caused by covid, my praise is even higher than it would have been. The efficient, caring manager and hardworking staff have been so considerate in their dealings with my mum and our family. Staff shortages are causing minor issues but on the whole, the standard of care here
is high. My mum is enjoying the entertainment and activities provided by a wonderful lady, is loved by all the residents and most of all she is treated with respect.

Reply from Denise White, Home Manager at The Whitecroft

Good afternoon Jacqueline, thank you very much for the review. We take great pride in the standard of care and activities we provide for our residents and we are glad to hear you are satisfied with your mother's care. Thank you again for your thoughtful comments.


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Review from J K (Daughter of Resident) published on 18 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very well run residential care home in a lovely building and garden. Regularly updated with new fittings and furniture. Very clean and hygenic, good food, lovely friendly staff, and regular entertainment for the residents.

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Review from B Y (Son of Resident) published on 21 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been in the home the whole of lockdown, and I have only been inside the home twice. The staff have been excellent. The only thing I would like is more feedback on what my mum needs and how she is getting on.

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Review from Fatima W (Daughter of Resident) published on 30 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The atmosphere at The Whitecroft is friendly and caring, exemplified by their staff. They are always working flat out to help the residents, our loved ones, experience a homely environment accommodated by professional expertise and care. It's particularly comforting to know that during these difficult
times, every opportunity has been made to accommodate the residents, as well as help to enable families to stay in touch with their loved ones.


Praise must be directed to the manager, who is also accompanied by some very special staff, who all work very hard. It really is a team effort across the board, and this enables the residents to have a wonderful quality of life. I have nothing but praise for everyone at The Whitecroft.


Thank you.


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Review from Janice J (Daughter of Resident) published on 14 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was in the care home for five and a half months, six weeks of that was spent in hospital. For the short time he was in the care home he had excellent care.
The manager and staff gave first-class care, nothing was too much trouble. Dad was happy in there as the food was good (he loved his food)
and the carers were really helpful.
Sadly he passed away on the 4th December 2020.

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Review from Dave d (Son of Resident) published on 20 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother’s care has been exemplary, before and during the pandemic. These guys have been brave, compassionate and skillful in handling these extremely difficult times. We are constantly kept up to date with videos and information, and have managed 2 visits in the last 6 weeks. These are beautifully
organised but obviously take much planning. I can’t praise the staff enough.

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Current Review Score: 9.8 (9.837)

Overview of Review Score

The Review Score of 9.8 (9.837) out of 10 for The Whitecroft is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.837 for The Whitecroft is calculated as follows: ( (297 Excellents x 5) + (23 Goods x 4) + (2 Satisfactorys x 3) + (9 Poors x 2) ) ÷ 331 Ratings = 4.837

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Whitecroft is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 56 registered maximum number of service users is 11.2, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Jun 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Response by The Whitecroft to this inspection report

Good in all areas


Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (5)

Tayo

Tayo Adeleke

Job Title: Home Manager

Joined: 2023

My name is Tayo and I am the Home Manager here at The Whitecroft, I would like to extend a warm welcome to you and thank you for considering our Home. All our rooms are spacious and bright. Families are welcome to bring in personal belongings to add to the rooms to give a more homely and familiar atmosphere for the residents during their stay here. Here at The Whitecroft, we strive to provide a secure and pleasant setting for each individual resident, catering to their personal needs which allows for the enhancement of their physical and emotional wellbeing during their stay. We have a wonderful Wellbeing Team who encourage our residents to partake in any activities like Bingo, quizzes, arts and crafts. We also have themed days, days out and entertainers on a regular basis in the home, which families are always welcome to join. Our Chef prepares home-cooked meals, that are both delicious and healthy for all our residents. We offer a high standard of living by appreciating and respecting the specific individual wants and needs of our residents and families. We would be delighted to welcome you to The Whitecroft for a tour soon.


Joanne

Joanne Down

Job Title: Deputy Manager

Joined: 2015

I am the Deputy Manager of The Whitecroft. I lead the team to provide support to the residents, staff, relatives and visitors. I am compassionate, and caring and treat everyone with dignity and care. I am the Dignity, Dementia and falls champion in the home. Please feel free to pop around and see me for a chat anytime I am on shift.


Lesley

Lesley Mc Carthy

Job Title: Head Housekeeper

Joined: 2018

I work as the Head Housekeeper at The Whitecroft. I support the team of housekeepers to ensure the home is clean, free of infections and smells nice. I am also the Infection, Prevention and Control Champion.


Najeeb

Najeeb Nangarath

Job Title: CTL and Care Plan Champion

Joined: 2019

I work as a CTL at The Whitecroft. I support the carers to provide the best care to our residents. I am also a Care Plan Champion to ensure our care plans are written in a person-centred care way.


Sneha

Sneha Sebastian

Job Title: CTL, Nutrition and Hydration Champion

Joined: 2018

I am the Nutrition and Hydration champion at The Whitecroft. My role is to ensure the residents have nutritious meals everyday. I am involved in doing mealtime audits and ensuring the residents have a good experience at meal times.