Ashley House Residential Care Home

56 Forest Road, Bordon GU35 0XT
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10 56 Reviews
  • Ashley House Residential Care Home, Bordon
With just 38 bedrooms and homely surroundings, Ashley House has a warm, family feel. The team, many of whom have been with the home for over 10 years, provides residential and respite care, which can be booked in advance.

The team is passionate about Sanctuary Care’s vision of Enriching Lives, which is based on the six senses people need to meet to feel truly happy and fulfilled – a sense of security, achievement, belonging, significance, purpose and continuity.

The residents are engaged with inspiring activities, including the Grow Your Own Way project, where the residents nurture produce they have grown from seed, which is then used in the kitchen by the chef, giving them such a sense of achievement and pride.

The residents have an active role to play in how their home is run, with Ashley House’s resident ambassadors getting involved in everything from supporting with interviewing potential staff, to providing resident feedback.

There are so many other activities to enjoy, from music and games with nursery children, who are regular visitors, animal therapy, baking, trips out into the community, arts and crafts and pampering in the hair salon.

Residents enjoy delicious, home-cooked meals in the dining room, prepared by the home’s chef. Sometimes, when living with dementia, people can struggle to make food choices, so the chef will present dishes at the table, to stimulate the senses and help residents to decide what they fancy. And every day the chef bakes cakes and other sweet treats for afternoon tea.

Ashley House also has its own bar – The Dog and Trumpet, with authentic pumps and memorabilia, where residents enjoy socialising with their favourite tipple!

There is a main lounge and lots of cosy spaces to relax with loved ones, who are welcome to visit at any time. Ashley House also has a Namaste room, where residents can relax in a sensory setting.

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Care Provided by Ashley House Residential Care Home

  • Primary Care Categories
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Residential Care
  • For a maximum of 38 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required

Good to Know

  • Person in charge
  • Malcolm Wilson (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (34)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (34)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Ashley House Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,626
    • RESPITE Self-Funded Residential Care from £1,626

  • Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1626 but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


    *If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.
  • (these prices are only a guideline, please contact Ashley House Residential Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Ashley House Residential Care Home Reviews (56)

Total of 56, showing 1-20
10

Ashley House Residential Care Home has a Review Score of 10 (9.957) out of 10, based on 12 reviews in the last 2 years. Over all time Ashley House Residential Care Home has 56 reviews.

Overall Experience

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  • 12
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Date Published

56
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Review from Matthew L (Son of Resident) published on 30 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From day one Ashley House and all staff from the kitchen staff, cleaners, carers and the management team have all been exceptional, professional and caring. If we were aware of Ashley House before we could have moved Mum from previous care home a lot sooner.

Reply from Kate Yates, Communications and Content Specialist at Ashley House Residential Care Home

Thank you for your kind words and thoughtful review for our team at Ashley House. We're delighted to hear that you've had such a positive experience. It means so much to know that the team's exceptional care and professionalism have made such a difference for your mum. We will be sure to share your feedback with the team, thank you.


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Review from Annabel H (Daughter of Resident) published on 27 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ashley House was recommended by a friend who had rated it highly in connection with the care of her mother. I have experience of a number of places with both parents who required care in their latter years and Ashley House was head and shoulders above the rest. It may not be an elegant building set
in beautiful grounds, but the quality of care is outstanding. The purpose-built nature of the building makes it feel far less like an institution or hotel and more like a home. It is homely and friendly and the staff, without exception were all kind, caring and attentive. Not once in the whole year and a half my mother was there, did I have any cause for concern in any regard. Ashley House has a happy atmosphere, there appears to be a very low turnover of staff and it is clean and well-maintained. My only comment would be the garden could be improved on a bit but that may well have already been addressed. I have no hesitation at all in recommending Ashley House.

Reply from Kate Yates, Communications and Content Specialist at Ashley House Residential Care Home

Thank you so much for your heartfelt review and kind recommendation for Ashley House. We're thrilled to hear that you found the care to be exceptional and that it felt like a true home for your mother during her time with us. Your comments about our staff and the atmosphere mean a lot, as we strive to create a warm, caring environment for all our residents and their loved ones. We appreciate your suggestion regarding the garden and will continue working to enhance it. Thank you again for your thoughtful words and support.


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Review from A S (Daughter of Resident) published on 26 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent respite care. Very understanding staff - especially admin staff in supporting me in booking Dad in. Have also helped in booking a future short stay so I can visit friends having a reunion. Very grateful.

Reply from Kate Yates, Communications and Content Specialist at Ashley House Residential Care Home

Thank you for your kind review of Ashley House. We're glad to hear that your experience with our respite care has been excellent and that our staff, particularly the admin team, were supportive in helping you book your father's stay. We're grateful for your feedback and look forward to welcoming your father back soon.


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Review from S D (Daughter of Resident) published on 3 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On viewing the home I was 100% impressed, was so friendly, caring and very family orientated. Once Mum moved in much against her will as never wanted to go into a home she very quickly decided she wanted to stay even tho initially it was for respite. The relief of knowing she's safe 24/7 is amazing.
The staff are totally amazing, not met a member who is not 110% committed to making the lives of the residents like home.

Reply from Kate Yates, Communications and Content Specialist at Ashley House Residential Care Home

Thank you for your heartfelt feedback. We're so pleased to hear that your initial impression of our home was positive and that your mum quickly felt at home despite her initial reservations. We're grateful for your kind words about our dedicated staff at Ashley House and we're so pleased to hear that your mum is happy here.


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Review from R B (Sister-in-law of Resident) published on 17 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time I visit my brother-in-law at Ashley House the staff are always welcoming and attentive to the residents. the home is always clean and nicely furnished which makes it homely.

Reply from Kate Yates, Communications and Content Specialist at Ashley House Residential Care Home

Thank you for your five star review for Ashley House, the staff are certainly very special there and pride themselves on making it a true home from home.


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Review from Terence A (Respite Resident) published on 29 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service. Staff are very friendly and helpful in all situations. Excellent management. I'd give Ashley House Residential Care Home A1. Well done.

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Review from Konnie H (Wife of Resident) published on 2 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service with friendly staff/carers. Residents are well looked after.

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Review from V C (Wife of Resident) published on 2 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the staff, in all departments, caring. Nothing is too much trouble. The laundry ladies are very quick in getting clothes washed and returned. Activities are well-organised. Glad my husband is in Ashley House Residential Care Home.

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Review from Lisa A (Granddaughter of Resident) published on 14 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my grandmother arrived at Ashley House in the winter of 2021 (initially for respite) she was treated with kindness, compassion and respect by all staff members. She has remained at Ashley House ever since and has formed some great relationships with other residents and staff.
I cannot fault
the staff here, they always go above and beyond for my grandmother and other residents, making sure they are always happy and cared for.
Thank you so much for everything you do.

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Review from Deborah E (Daughter of Resident) published on 13 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Whenever I visit my mother, Ashley House is always clean and the staff friendly. It is obvious the staff all care for the residents, and I know my mother receives so much love and attention from them all. It is a difficult job for them looking after people of varying stages of dementia, but I never
see any signs of frustration or impatience.
I am always greeted by the staff with courtesy and interest, and they always update me with any changes that occur, in particular, related to her physical and mental health. I have occasionally taken my two dogs into Ashley House, and the excitement of all the residents and staff is palpable. It's such a joy to have them welcomed as they are always pleased to have strokes (and to hoover up any food that has fallen on the floor!).
I will definitely conclude that Ashley House has been a wonderful choice for me to house my mother.

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Review from Michaela C (Daughter-in-law of Resident) published on 7 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ashley House could not have looked after my mother-in-law better than they did. They were so kind and caring, not just to mother-in-law, but to us as well. They clearly valued our mother-in-law, treating her with the utmost respect and understanding. We are very grateful for this positive experience.

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Review from Sarah J (Daughter of Resident) published on 22 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went in for respite, the place is homely, the staff are amazing, was so worried about putting my mother in there but she was content and happy, even had a lovely haircut. Thank you so much to all the staff. Thank you so very much.

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Review from Sally L (Daughter of Resident) published on 17 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited Ashley House before my mother was a resident and was welcome by friendly staff. What struck me most was the busy open room just inside the front door where residents were occupied with craft activities and also serves as the dining room. The rest of the home is bright and colourful. Outside
each room is a memory box that tells you a little about the resident along with their names. A brightly coloured 'front door' must be helpful for residents to find their 'home'.
Now that my mother is a resident, the staff could not have been more welcoming for what is a stressful time, nothing is too much trouble. Her room and ensuite are warm and spotlessly clean. Visiting is at any time and we have explored the home together visiting the resident budgerigar and fish, the hairdressers and various areas where friends and family can meet outside the resident's bedroom.
When I left my mother this morning she was looking forward to a tasty lunch and a visit to the shops later.

Reply from Fae Doherty, Senior Marketing Officer at Ashley House Residential Care Home

Thank you so much for such a thorough and heart-warming review. It is really appreciated by our team. Best wishes.


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Review from C M (Granddaughter of Resident) published on 15 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Residents are treated like family. Every resident has a 'front door' style entry to their rooms to feel like a home. The rooms are spacious for additional furniture. The residents are nurtured with activities and visitors e.g. the local nursery school come to play, sing, do puzzles etc. All the staff
have total respect for the residents and will happily play along even if the conversation is on repeat with residents' dementia. My granny feels like she is at home and is allowed to feel as if she is helpful and meaningful.

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Review from Suzanne N (Daughter of Resident) published on 23 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very welcoming and happy environment, the lounge is always busy with residents. My mum has been in for two weeks and the difference is amazing. She is happy and loves the interaction with all the staff and residents. She came from sheltered accommodation and she had become depressed, no interaction
with anyone, the lounge was always empty. So I would definitely recommend to any of my friends to come and look around.

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Review from M S (Son of Resident) published on 25 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Ashley House Bordon since October 2021. The quality of care has been excellent, the staff is always hugely helpful, nothing is too much effort and my mother has settled in well. Food and facilities are excellent; she is happily putting weight back on that was needed. Special praise
goes to the member of staff who manages the visitation process; he is so helpful and always positive and has made the whole process so much more manageable for us all - bless him!

Reply from Fae Doherty, Senior Marketing Officer at Ashley House Residential Care Home

Thank you so much for your wonderful review for Ashley House Residential Care Home - our team are so appreciative. Best wishes, Fae.


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Review from Kim B (Daughter-in-law of Resident) published on 7 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law was a resident for the last 5 months of his life where I have nothing but praise for the care home staff. They have been so wonderful and professional in the care that they provided I can't thank them enough. We were kept informed and advised of every step they took to ensure that my
father-in-law was as comfortable as could be.

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Review from Helen T (Daughter-in-law of Resident) published on 1 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very pleased with our experience with Ashley House so far and it has only been a matter of weeks. Dad arrived at Ashley House on 6 August 2021 as his previous home was unable to fulfill all of his challenging needs. Since being at Ashley House these last two and a half months some of those
challenging needs have been in abeyance as the care team has been pulling out all the stops and adapting their care to dad's needs. We have been very impressed by this versatility and responsiveness and their ability to think 'outside the box' to come up with something that works for dad. Every one being different. It is early days but we are optimistic that Ashley House is the just the right place for dad. We're looking forward to getting to know all of the staff better as dad settles in and makes himself at home! A big thank you to Ashley House.

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Review from Linda M (Daughter of Resident) published on 20 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ashley House is clean and homely. The staff are very caring. My mother came in for respite care and is going home more mobile and much healthier than when she came in.

Reply from Fae Doherty, Senior Marketing Officer at Ashley House Residential Care Home

Thank you for taking the time to review our home - your kind words are so appreciated and it's wonderful to hear how well your mum is doing after her stay. Best wishes, Fae.


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Review from J C (Wife of Resident) published on 3 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ashley House is a great care home, and have provided quality care support for my husband since his arrival. The home is nice, the gardens are very relaxing and the staff work to ensure all his needs are met.

Reply from Fae Doherty, Senior Marketing Officer at Ashley House Residential Care Home

Thank you for taking the time to review Ashley House and for your kind words about our team. It is wonderful to hear you feel his needs are well met and you are happy with the care provided. Best wishes.


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Current Review Score: 10.0 (9.957)

Overview of Review Score

The Review Score of 10 (9.957) out of 10 for Ashley House Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.957 for Ashley House Residential Care Home is calculated as follows: ( (135 Excellents x 5) + (6 Goods x 4) ) ÷ 141 Ratings = 4.957

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ashley House Residential Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Nov 2017

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Meet the Team (7)

Malcolm

Malcolm Wilson

Job Title: Home Manager

Joined: 2022

I have worked in social care for 30 years. I have been in a range of different roles and settings, from Support Worker to Regional Operations Manager.


I am passionate about enriching the lives of our residents. I particularly enjoy building relationships with the family and friends of our residents.


The social aspect at Ashley House is very important and it is always lovely to see friendships emerging within the home and the wider community through our resident activities.


Lucy

Lucy Doyle

Job Title: Administrator

Joined: 2022

The best bit about my job is working with our residents. They all have stories to tell, and I feel privileged to be able to hear them. I also like the family feel of Ashley House, it does not matter which department you work in we are all working towards the same goal, to ensure our residents are safe and happy.


Chloe

Chloe Price

Job Title: Care Assistant

Joined: 2021

I love that I enrich lives, and I am able to make a big difference in our residents' lives. It is a very rewarding job.


Jamie

Jamie Breakwell

Job Title: Chef

Joined: 2016

I enjoy working as a team with laughs and support. I enjoy cooking food for our residents and when they're happy with their meal it makes me happy too!


Martin

Martin Christopher

Job Title: Kitchen Assistant

Joined: 2018

In my role as a kitchen assistant, I particularly love to cook breakfast for our residents. I also enjoy the time I get to spend chatting with them.


Lianne

Lianne Cornwell

Job Title: Activities Coordinator

Joined: 2018

As activities coordinator at Ashley House, I love helping our residents and bringing a smile to their faces. It's so rewarding being a companion, giving them someone to talk to and laugh with.


Sophie

Sophie Underwood

Job Title: Team Leader

Joined: 2021

I love bonding with our residents and staff too. Getting to know our residents' families is also really rewarding.


Frequently Asked Questions about Ashley House Residential Care Home

What types of Care is Ashley House Residential Care Home registered for?

Older Person Care, Respite Care, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Ashley House Residential Care Home provide?

Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Ashley House Residential Care Home have?

There are 34 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Ashley House Residential Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Ashley House Residential Care Home to the centre of Bordon?

0.5 mile(s) as the crow flies, distance by road may be significantly further.