Ashley House Residential Care Home

56 Forest Road, Bordon GU35 0XT
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10 56 Reviews
  • Ashley House Residential Care Home, Bordon
With just 38 bedrooms and homely surroundings, Ashley House has a warm, family feel. The team, many of whom have been with the home for over 10 years, provides residential and respite care, which can be booked in advance.

The team is passionate about Sanctuary Care’s vision of Enriching Lives, which is based on the six senses people need to meet to feel truly happy and fulfilled – a sense of security, achievement, belonging, significance, purpose and continuity.

The residents are engaged with inspiring activities, including the Grow Your Own Way project, where the residents nurture produce they have grown from seed, which is then used in the kitchen by the chef, giving them such a sense of achievement and pride.

The residents have an active role to play in how their home is run, with Ashley House’s resident ambassadors getting involved in everything from supporting with interviewing potential staff, to providing resident feedback.

There are so many other activities to enjoy, from music and games with nursery children, who are regular visitors, animal therapy, baking, trips out into the community, arts and crafts and pampering in the hair salon.

Residents enjoy delicious, home-cooked meals in the dining room, prepared by the home’s chef. Sometimes, when living with dementia, people can struggle to make food choices, so the chef will present dishes at the table, to stimulate the senses and help residents to decide what they fancy. And every day the chef bakes cakes and other sweet treats for afternoon tea.

Ashley House also has its own bar – The Dog and Trumpet, with authentic pumps and memorabilia, where residents enjoy socialising with their favourite tipple!

There is a main lounge and lots of cosy spaces to relax with loved ones, who are welcome to visit at any time. Ashley House also has a Namaste room, where residents can relax in a sensory setting.

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Care Provided by Ashley House Residential Care Home

  • Primary Care Categories
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Residential Care
  • For a maximum of 38 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required

Good to Know

  • Person in charge
  • Malcolm Wilson (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (34)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (34)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Ashley House Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,626
    • RESPITE Self-Funded Residential Care from £1,626

  • Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1626 but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


    *If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.
  • (these prices are only a guideline, please contact Ashley House Residential Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Ashley House Residential Care Home Reviews (56)

Total of 56, showing 21-40
10

Ashley House Residential Care Home has a Review Score of 10 (9.957) out of 10, based on 12 reviews in the last 2 years. Over all time Ashley House Residential Care Home has 56 reviews.

Overall Experience

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Review from B U (Husband of Resident) published on 1 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good all round and helpful. Recommend to anyone.

Reply from Fae Doherty, Senior Marketing Officer at Ashley House Residential Care Home

Thank you for taking the time to review our home - your kind words are so appreciated. Best wishes, Fae.


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Review from J B (Resident) published on 8 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Welcoming. Clean, good food. Good staff.

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Review from J M (Son of Resident) published on 16 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ashley House is bright, airy and spotlessly clean, with excellent individual rooms, spacious communal area and a number of smaller sitting areas, all surrounded by a wonderful garden. Mum has been in the home for five years now and is always saying how happy she is and enjoys the various group activities,
as well as the weekly hairdresser visits. The staff are very warm and welcoming, happy to provide updates and without fail have managed to arrange visits to see mum at short notice. Well done Ashley House!

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Review from Ian V (Son of Resident) published on 24 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are very pleased with the care my mother is receiving at Ashley House Bordon.

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Review from Sandie C (Daughter of Resident) published on 7 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad seems so much happier with life since moving to Ashley House he tells me every visit how well the staff are caring for him and how kind they are. We are very impressed with communication we feel thoroughly included in his care plan and when very poorly the staff kept us fully informed of his conditions.
Nothing ever seems too much trouble.

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Review from Sheila P (Niece of Resident) published on 4 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Always seems to be a pleasant place, when I visit. Staff are always helpful when I'm there and when I telephone. My Aunt is always clean, well dressed and appears to be very content there. I'm impressed by the way they have coped with all the Covid problems.

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Review from Janice N (Daughter-in-law of Resident) published on 12 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Unbelievably dedicated and caring staff who make the residents their priority and feel like family. Nothing is ever too much trouble. We are so pleased he has settled so well and is enjoying his time there; he’s really flourishing. Thank you all.

Reply from Fae Doherty, Senior Marketing Officer at Ashley House Residential Care Home

Thank you so much for your kind words about Ashley House. It is wonderful to hear your father-in-law has settled in so well with us, we really do hope he enjoys his new home. Best wishes, Fae.


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Review from Sean Q (Son of Resident) published on 20 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very friendly at Ashley House. It seems like a warm atmosphere and most of the time Mum seems happy. Mum has put on weight and is eating well. She can be difficult at times so patience is needed. Also, because of her disease, she will often get confused. When things are a bit easier we
would love her to go on day trips and maybe a few more family activities that we can join as a family.

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Review from P A (Son of Resident) published on 3 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum receives very good care and is well looked after.
Always has a very homely feel.

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Review from Susan J (Daughter of Resident) published on 27 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Safe arrangements made to visit Mum in the garden where despite us wearing masks Mum was able to recognise my husband and me. We had a good chat and sing song together (Mum knew all the words!). The staff were very helpful in arranging our visit and made us aware of all the restrictions required to
keep everyone safe. Thank you for all your first-class care and getting Mum ready for visit. It has been the best and most rewarding time we have spent with Mum this year.

Reply from Fae Doherty, Senior Marketing Officer at Ashley House Residential Care Home

Thank you for taking the time to review our home and for such wonderful feedback. It really is lovely to hear. Best wishes, Fae.


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Review from M P (Daughter of Resident) published on 16 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everyone seems very friendly. We haven't been able to enter the home yet due to COVID but we are looking forward to seeing mum's room and meeting the whole staff. Our decision below are made from our experiences without knowing about the internal parts of the home and are going on mum's thoughts.

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Review from E L (Resident) published on 3 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have spent 2 separate weeks in Ashley House recently and I really am impressed with the service and the quality of staff and the cleanliness of the environment. I am very impressed also with the staff itself.

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Review from Shelley S (Granddaughter of Resident) published on 28 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad first came to stay at Ashley House with mild dementia. The staff are fantastic, and their care for my grandad as he got progressively worse was second to none. My nan joined him, and she is enjoying life immensely. She loves the sing-alongs and loves the food. You are always offered a cup
of tea when you visit, and we have even been offered a full meal if we drop in at mealtimes. Thank you so much for looking after my grandparents. It’s been such a weight off my mum's mind.

Reply from Fae Doherty, Senior Marketing Officer at Ashley House Residential Care Home

Thank you for your kind words about our team and the care your grandparents have received at Ashley House. Bob and the team will really appreciate it. Best wishes, Fae.


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Review from H D (Daughter of Resident) published on 30 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father was a resident at Ashley House for over 3 years and during that time I found the quality of care to be very good, The staff were attentive and helpful. Keeping me fully informed of any issues. I would be happy to recommend Ashley House to others who are looking for a safe and caring environment
for senior relatives.

Reply from Fae Doherty, Senior Marketing Officer at Ashley House Residential Care Home

Thank you for your kind words and recommendation. Our team at Ashley House will really appreciate it. Best wishes, Fae


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Review from Nicola A (Daughter of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in Ashley House only a short time but due to the care and compassion of all the staff her time there was immensely happy. They are outstanding, the management, carers, kitchen staff, cleaners, literally all of them clearly love their jobs and it shows. Absolutely nothing is too much trouble.
Please do go and look at Ashley House if your loved one is in need of a home. It's not about the surroundings, but the care that really counts.

Reply from Fae Doherty, Senior Marketing Officer at Ashley House Residential Care Home

Thank you so much for your kind words about our home and team; your feedback is truly invaluable to the care we provide.
Best wishes, Fae


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Review from M W (Friend of Resident) published on 21 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely clean and inviting, staff very helpful and friendly, amazing activity areas and wanted to join in to have the spa treatments. Very impressed.

Reply from Fae Doherty, Senior Marketing Officer at Ashley House Residential Care Home

Thank you for such a lovely review - Bob and the team will be thrilled to hear your kind words. Best wishes, Fae.


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Review from Les C (Son of Resident) published on 15 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is the 3rd care home my mum has experienced and is by far the best. A good balance between friendliness and efficiency. Staff are always alert and attentive and clearly enjoy looking after the residents. Very recent improvements in dining room arrangement and upgrades to bedrooms have improved
appearance and are welcome. Only criticism is control of personal items, particularly clothing, which sometimes gets misplaced.

Reply from Fae Doherty, Senior Marketing Officer at Ashley House Residential Care Home

Thank you for your lovely feedback about our team and home. I will be sure to pass your feedback onto the manager and the team. Best wishes.


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Review from Joan M (Wife of Resident) published on 14 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been a resident for a year and five months, he seems quite happy, is well fed and well looked after even when he is stroppy. If he falls or has a problem one of the staff will call and let me know.

Reply from Fae Doherty, Senior Marketing Officer at Ashley House Residential Care Home

Thank you for your feedback we really appreciate your kind words. Best wishes.


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Review from Lynda M (Daughter of Resident) published on 13 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is just like a normal home from home you can come here any time of the day or night. Wonderful carers and new manager, to say the best of all if I have to go anywhere hope it's here. I have been visiting since 2007.

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Review from Jeanette C (Daughter of Resident) published on 13 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't believe mum is very happy and content, the last two years have been very stressful for us as a family and to find somewhere like Ashley House where she has a lovely room, all the staff make you welcome, mum loves the food and all the attention she gets, it's a joy to visit her and see her
so content.

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Current Review Score: 10.0 (9.957)

Overview of Review Score

The Review Score of 10 (9.957) out of 10 for Ashley House Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.957 for Ashley House Residential Care Home is calculated as follows: ( (135 Excellents x 5) + (6 Goods x 4) ) ÷ 141 Ratings = 4.957

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ashley House Residential Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Nov 2017

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Meet the Team (7)

Malcolm

Malcolm Wilson

Job Title: Home Manager

Joined: 2022

I have worked in social care for 30 years. I have been in a range of different roles and settings, from Support Worker to Regional Operations Manager.


I am passionate about enriching the lives of our residents. I particularly enjoy building relationships with the family and friends of our residents.


The social aspect at Ashley House is very important and it is always lovely to see friendships emerging within the home and the wider community through our resident activities.


Lucy

Lucy Doyle

Job Title: Administrator

Joined: 2022

The best bit about my job is working with our residents. They all have stories to tell, and I feel privileged to be able to hear them. I also like the family feel of Ashley House, it does not matter which department you work in we are all working towards the same goal, to ensure our residents are safe and happy.


Chloe

Chloe Price

Job Title: Care Assistant

Joined: 2021

I love that I enrich lives, and I am able to make a big difference in our residents' lives. It is a very rewarding job.


Jamie

Jamie Breakwell

Job Title: Chef

Joined: 2016

I enjoy working as a team with laughs and support. I enjoy cooking food for our residents and when they're happy with their meal it makes me happy too!


Martin

Martin Christopher

Job Title: Kitchen Assistant

Joined: 2018

In my role as a kitchen assistant, I particularly love to cook breakfast for our residents. I also enjoy the time I get to spend chatting with them.


Lianne

Lianne Cornwell

Job Title: Activities Coordinator

Joined: 2018

As activities coordinator at Ashley House, I love helping our residents and bringing a smile to their faces. It's so rewarding being a companion, giving them someone to talk to and laugh with.


Sophie

Sophie Underwood

Job Title: Team Leader

Joined: 2021

I love bonding with our residents and staff too. Getting to know our residents' families is also really rewarding.