Ashley House Residential Care Home

56 Forest Road, Bordon GU35 0XT
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10 56 Reviews
  • Ashley House Residential Care Home, Bordon
With just 38 bedrooms and homely surroundings, Ashley House has a warm, family feel. The team, many of whom have been with the home for over 10 years, provides residential and respite care, which can be booked in advance.

The team is passionate about Sanctuary Care’s vision of Enriching Lives, which is based on the six senses people need to meet to feel truly happy and fulfilled – a sense of security, achievement, belonging, significance, purpose and continuity.

The residents are engaged with inspiring activities, including the Grow Your Own Way project, where the residents nurture produce they have grown from seed, which is then used in the kitchen by the chef, giving them such a sense of achievement and pride.

The residents have an active role to play in how their home is run, with Ashley House’s resident ambassadors getting involved in everything from supporting with interviewing potential staff, to providing resident feedback.

There are so many other activities to enjoy, from music and games with nursery children, who are regular visitors, animal therapy, baking, trips out into the community, arts and crafts and pampering in the hair salon.

Residents enjoy delicious, home-cooked meals in the dining room, prepared by the home’s chef. Sometimes, when living with dementia, people can struggle to make food choices, so the chef will present dishes at the table, to stimulate the senses and help residents to decide what they fancy. And every day the chef bakes cakes and other sweet treats for afternoon tea.

Ashley House also has its own bar – The Dog and Trumpet, with authentic pumps and memorabilia, where residents enjoy socialising with their favourite tipple!

There is a main lounge and lots of cosy spaces to relax with loved ones, who are welcome to visit at any time. Ashley House also has a Namaste room, where residents can relax in a sensory setting.

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Care Provided by Ashley House Residential Care Home

  • Primary Care Categories
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Residential Care
  • For a maximum of 38 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required

Good to Know

  • Person in charge
  • Malcolm Wilson (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (34)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (34)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Ashley House Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,626
    • RESPITE Self-Funded Residential Care from £1,626

  • Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1626 but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


    *If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.
  • (these prices are only a guideline, please contact Ashley House Residential Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Ashley House Residential Care Home Reviews (56)

Total of 56, showing 41-56
10

Ashley House Residential Care Home has a Review Score of 10 (9.957) out of 10, based on 12 reviews in the last 2 years. Over all time Ashley House Residential Care Home has 56 reviews.

Overall Experience

  • 43
  • 12
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Date Published

56
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44

Review from D S (Niece of Resident) published on 8 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent staff who are very caring towards residents, they are also very friendly towards visitors. The accommodation is bright and cheerful.

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Review from Patricia H (Wife of Resident) published on 6 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband had been in Ashley House for the past 9 months, he had been very happy there, he was extremely well looked after, fed and watered he had smiles for everyone and they had smiles for him. I do not know what I would have done without Ashley House, they treated me like their family as well, nothing
was too much trouble. I give my heartfelt thanks to all staff from the bottom to the top. Nothing is too much trouble they have the time and patience to talk things through.

Reply from Fae Doherty, Senior Marketing Officer at Ashley House Residential Care Home

Thank you for such kind words - I will be sure to pass this onto the manager and the team. Best wishes.


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Review from Caroline L (Daughter of Resident) published on 12 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident at Ashley House for the last 21 months of her life. Moving a loved one into a care home can be very hard emotionally and difficult for the resident. The skill of the staff ensured Mum settled well and we, her relatives were supported.
Mum thrived in the attentive care of the
manager and her staff. All staff have regular training, especially in caring for people living with dementia, many of the staff have worked there for several years. As care needs changed they seemed quick to respond to deal with this and knew Mum's preferences.
Communication is open and I always felt I could raise concerns if any, I was always informed promptly if there were any changes with Mum.
Food is plentiful and if appetite is poor residents are offered alternatives, snacks are readily available for those who like to graze.
Daily activities are varied for those who want to join in.
The garden, whilst small is a lovely place to sit in the sunshine, residents can wander there safely.

Reply from Fae Doherty, Marketing Officer at Ashley House Residential Care Home

Dear Caroline, thank you for such a lovely review, our team really appreciate it and thank you for your time. Best wishes, Fae.


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Review from Alison P (Daughter of Resident) published on 30 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff all seem to know my mother well - what she enjoys doing and what she isn't keen on. She's 101 and they involve her in all the activities that help on a daily basis. She has a good appetite and enjoys the food. We couldn't be happier with the choice of home.

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Review from Vicky J (Friend of Resident) published on 27 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I come every week to take one of the residents out for a few hours. The staff have been extremely helpful and friendly from day one and I can see they care about the residents.
Because of its location there isn't too much outside space and maybe a few more outings etc would be nice but as far as care
goes which I guess is the most important it's outstanding.

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Review from Dudley B (Husband of Resident) published on 26 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Overall good. Garden pathetic, ashtrays never emptied and parking is poor.

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Review from Robert S (Husband of Resident) published on 18 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough of the wonderful care my wife received at Ashley House during her residence there nothing was too much trouble for the staff, many many thanks to the staff from all the family.

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Review from Christopher S (Son of Resident) published on 18 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident for three years. The care she received was excellent. The staff were always cheerful, professional and helpful. The end of life was very dignified and respectful. I was very grateful for all the help and care they provided.

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Review from Paul B (Son of Resident) published on 28 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good care, my dad is very happy living there.

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Review from Roger B (Brother of Resident) published on 21 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very friendly and do their job well. The food looks lovely. We always feel welcome here.

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Review from Pauline F (Friend of Resident) published on 8 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ashley House has the most amazing staff they look after each resident in a loving and caring way.

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Review from Jackie S (Daughter of Resident) published on 5 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care, home from home. Always feel very welcome. Can't fault.

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Review from Sylvia G (Daughter of Resident) published on 24 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I know I could not give my mother the care and support she is given at the home. Of course she would rather have stayed independent and in her own home or one of her children's homes but it is not possible with the care and attention she needs. We could not do better for her and are made very welcome
when we visit.

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Review from Isobel P (Daughter of Resident) published on 3 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always friendly and welcoming and will do all they can to help. The home was very helpful and understanding in the early days which was a very stressful time for us all. The atmosphere is always bright and cheerful and feels like home. Mum is always clean and well dressed with her hair
and nails regularly done.

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Review from S B (Resident) assisted by family/friend published on 22 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Respite care for one week (non-dementia resident).
Very welcome rest for one week, staff were extremely helpful and very caring. Sometimes difficult as non-dementia resident.

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Review from Peter (Nephew of Resident) published on 30 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This unit provides care for a number of ladies whose mental capacity have deteriorated and some who also have physical disability. It is readily accessible by visitors and I have always found there are good levels of care. In a unit where there are challenges they bring a lightness of touch and enthusiasm.
The overall atmosphere is contentment. The rooms are comfortable and brightened by personal possessions of the residents. No one would volunteer - nor could they not live here - if the need ever arose this may well be as good as it gets.

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Current Review Score: 10.0 (9.957)

Overview of Review Score

The Review Score of 10 (9.957) out of 10 for Ashley House Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.957 for Ashley House Residential Care Home is calculated as follows: ( (135 Excellents x 5) + (6 Goods x 4) ) ÷ 141 Ratings = 4.957

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ashley House Residential Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Nov 2017

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (8)

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Meet the Team (7)

Malcolm

Malcolm Wilson

Job Title: Home Manager

Joined: 2022

I have worked in social care for 30 years. I have been in a range of different roles and settings, from Support Worker to Regional Operations Manager.


I am passionate about enriching the lives of our residents. I particularly enjoy building relationships with the family and friends of our residents.


The social aspect at Ashley House is very important and it is always lovely to see friendships emerging within the home and the wider community through our resident activities.


Lucy

Lucy Doyle

Job Title: Administrator

Joined: 2022

The best bit about my job is working with our residents. They all have stories to tell, and I feel privileged to be able to hear them. I also like the family feel of Ashley House, it does not matter which department you work in we are all working towards the same goal, to ensure our residents are safe and happy.


Chloe

Chloe Price

Job Title: Care Assistant

Joined: 2021

I love that I enrich lives, and I am able to make a big difference in our residents' lives. It is a very rewarding job.


Jamie

Jamie Breakwell

Job Title: Chef

Joined: 2016

I enjoy working as a team with laughs and support. I enjoy cooking food for our residents and when they're happy with their meal it makes me happy too!


Martin

Martin Christopher

Job Title: Kitchen Assistant

Joined: 2018

In my role as a kitchen assistant, I particularly love to cook breakfast for our residents. I also enjoy the time I get to spend chatting with them.


Lianne

Lianne Cornwell

Job Title: Activities Coordinator

Joined: 2018

As activities coordinator at Ashley House, I love helping our residents and bringing a smile to their faces. It's so rewarding being a companion, giving them someone to talk to and laugh with.


Sophie

Sophie Underwood

Job Title: Team Leader

Joined: 2021

I love bonding with our residents and staff too. Getting to know our residents' families is also really rewarding.