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The Avenue Rest Home has a Review Score of 8.2 (8.208) out of 10, based on 1 reviews in the last 2 years. Over all time The Avenue Rest Home has 10 reviews.
Review from Kenneth C (Son of Resident) published on 22 January 2025
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Lisa Hawkins, Manager at The Avenue Rest Home
I was an absolute pleasure having your mum with us and working with such a supportive family.
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Review from Stanley L (Brother of Resident) published on 18 June 2019
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Review from Ann R (Daughter of Resident) published on 25 July 2018
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Review from Jean P (Wife of Resident) published on 22 June 2018
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Overall Experience
5.0 out of 5
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Review from Colin B (Son-in-law of Resident) published on 22 June 2018
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Overall Experience
5.0 out of 5
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Review from Kathy B (Daughter of Resident) published on 4 June 2018
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Overall Experience
4.0 out of 5
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Review from Gordon H (Son of Resident) published on 25 May 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from Ann D (Daughter-in-law of Resident) published on 6 April 2018
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
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Review from S T (Nephew of Resident) published on 15 March 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from Elsie S (Resident) published on 15 March 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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The Review Score of 8.2 (8.208) out of 10 for The Avenue Rest Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 3.2 out of 5 from 1 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 5.000 for The Avenue Rest Home is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 3.208 Points relating to the number of positive Reviews for The Avenue Rest Home is based on 1 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 = 3
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 24 registered maximum number of service users is 4.8. 1 Positive Reviews ÷ 4.8 = 0.208
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 14 Dec 2019
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