Avon Park Residential Home

66 Southampton Road, Park Gate, Southampton SO31 6AF
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9.8 33 Reviews
  • Avon Park Residential Home, Southampton
Avon Park Rest Home is located in Park Gate, on the south coast of Hampshire. This well established privately owned residential home is purpose built and provides accommodation for up to 38 elderly residents.

Avon Park provides residents with a warm, relaxed, informal and homely atmosphere where well-being, care and comfort are of paramount importance. All staff strive to preserve dignity, privacy and individuality in a caring atmosphere.

Accommodation at Avon Park is provided in 38 single bedrooms and one double bedroom, all of which have en-suite facilities. All rooms are individually designed, bright, airy and beautifully decorated. All rooms have 24 hour nurse call bell system, individual central heating control, private telephone line and colour TV. Some bedrooms have patio doors and extensive views of the garden or surrounding area. Residents are welcome to bring their own personal effects.

Meals are taken in the spacious dining room that overlooks the front of the property and its beautiful gardens. All meals are freshly cooked and a nutritious and varied menu is offered. Fresh and local produce is used whenever possible. Menu examples are available on their website.

Avon Park has a private landscaped garden of 3/4 of an acre with well maintained flower beds, shrubbed borders and beautiful trees. Perfect for relaxing during summer months and socialising with family on sunny days.

Please visit their website for further information.

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Care Provided by Avon Park Residential Home

  • Primary Care Categories
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Residential Care
  • For a maximum of 38 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Avon Care Holdings Ltd
  • Person in charge
  • Mitchelle Perry (Registered Manager)
  • Admission Criteria
    • Our Admissions Policy Policy Statement This policy sets out: • how the home handles referrals of prospective residents • to make sure that everyone is satisfied that the home will meet their needs • to organise the admission in ways which give the new resident the best possible start to their life in the home. Our home considers that much of the success of a period of residence lies in making the correct decisions and taking appropriate action at the time of a resident’s referral and admission. It therefore works in its admission and referral policies to achieve the requirements of Regulation 14: Suitability of Service of the Regulated Services (Service Providers and Responsible Individuals) Regulations 2017. Regulation 14 requires the care home to have an “admissions and commencement of the service policy and procedure”, which includes reference to: • arrangements for confirming that the service can or cannot provide a suitable service • details about the consultation process involved and the information to be considered • the assessment processes (including for emergency admissions), including who will undertake the assessment • the circumstances where a service will not be provided • opportunities to visit a care home which is under consideration • the arrangements for start of service. Our home has a suite of policies that meet these requirements, including Needs Assessment in Care Homes, Information Provision for Prospective Service Users, Trial Visits, Residents Bringing Private Property Into the Home, Service Users’ Contracts and Key Workers. The home will also follow all government guidance in respect of applications for admission during the COVID-19 emergency situation, including those referred through hospital discharge arrangements. It might be necessary to modify some of the procedures that are described below to ensure compliance. Policy on Referrals and Admissions Referrals and applications* *The sources of a given home’s referrals and applications will vary according to the type of home and local factors. 1. Referrals from people following local authority/health services assessment — The home could receive enquiries or applications from or on behalf of people: a. whose care and support needs have been assessed by their local authority and relevant health services b. who have met national eligibility criteria c. who have a care and support plan that indicates that a care home will be the best way of meeting their needs d. who have agreed that the local authority should arrange their care e. who could be receiving local authority funding to meet their care needs. f.
    • Ages 55+
  • Room Information
    • Single Rooms (38)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (38)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1960
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Avon Park Residential Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,250 – £1,700
    • RESPITE Self-Funded Residential Care £1,250 – £1,700

  • Description of Care and Services (Including Food) Covered by Fee
    We undertake within the fees that have been agreed to provide you with:
    •   your room and accommodation
    •   heating and lighting
    •   three main meals each day, with mid-morning, mid-afternoon and late-night drinks and snacks all being available
    •   facilities for drinks and refreshments at any time
    •   laundry undertaken on the premises
    •   access to TV in your room, and sitting rooms, which are available to all residents
    access to Wi-Fi in your room, and sitting rooms, are available to all residents
    •   care and support from staff to help you with any difficulties you may have in daily living, as recorded and agreed on your plan of care
    •   access to, and use of, the aids and appliances available in the home, which are used to meet individual needs such as hoist, lift, occasional use of wheelchairs.
  • (these prices are only a guideline, please contact Avon Park Residential Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting is in accordance with Government Guidelines


  • Parking

  • Private car park


Avon Park Residential Home Reviews (33)

Total of 33, showing 1-20
9.8

Avon Park Residential Home has a Review Score of 9.8 (9.816) out of 10, based on 16 reviews in the last 2 years. Over all time Avon Park Residential Home has 33 reviews.

Overall Experience

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Date Published

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Review from S C (Son of Resident) published on 24 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

They've been looking after Mum very well for the past 6 months or so and encouraged up following her hip fracture.
The staff are kind and patient and listen to her (she speaks very slowly and quietly). She has peace and quiet there. Also, her meds are slightly complicated and this is handled impeccably
as far as I have seen.

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Review from Dave M (Son of Resident) published on 28 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum recently had a four-week respite stay.
Avon Park is a wonderful family-run home with fantastic staff and facilities. The staff/management were so kind and approachable paying particular attention to individual needs in an empathetic and respectful manner. Mum stayed in one of the newly built rooms
which was 5*, en suite, garden view and access, warm, bright everything you could wish for. Throughout the home, everything is clean and well presented, with the common areas both cheerful and calming. Residents are encouraged to join in with the activities including bingo, church services and quiz morning. The meals were excellent with tea, coffee, juice and snacks always available both for residents and visitors. Mum's stay has come to an end now but she will return to have lunch with the staff and friends she made during her time there.
Thank you all for your wonderful care, attention and friendship afforded to Mum and her family and friends during her stay.

Reply from Alexander Nethersole, Director at Avon Park Residential Home

Hi Dave, thank you for this amazing review. I will share it with our team, who work extremely hard to ensure our residents have a wonderful experience at Avon Park.


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Review from Victoria R (Cousin of Resident) published on 10 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin was made to feel welcome and at home as soon as she stepped into Avon Park, so much so that a two-week respite visit has turned into a possible permanent stay. Every member of staff (of which there are plenty) has been kind, respectful, welcoming and has treated her with the dignity she deserves.
The home is immaculately clean and nothing seems to be too much trouble. Rooms are spacious, bright and homely. Activities are available AM and PM during the week, including quizzes, arts/crafts, games and fitness. This is a very impressive care home which I would highly recommend to friends and family. Well done to all the amazing staff.

Reply from Alexander Nethersole, Director at Avon Park Residential Home

Dear Victoria, thank you for taking the time to leave us a review. We're happy to hear that your cousin is receiving such great care at Avon Park. I will share your kind comments, with the whole team.


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Review from P W (Nephew of Resident) published on 2 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have my Auntie as a resident. She is very happy in the home. My cousin, her nephew came to visit from the USA today. Myself, my wife, my sister, and my cousin were offered lunch so my cousin could spend more time with his auntie and as he lives in the USA he probably will not get to see her again.
The staff were warm and made us welcome. The lunch was first class and the chef came out so we could say thank you for a great lunch.

Reply from Alexander Nethersole, Director at Avon Park Residential Home

Thank you for your review. I am pleased to hear that you found the staff, warm friendly and welcoming when you visited the home. I will share your feedback with the team. Kind regards.


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Review from Wendy W (Niece of Resident) published on 1 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle was only at Avon Park for a short period, but I will say that this time was the happiest I have seen him in a long time. The staff showed nothing but pure care for his every need. They actively worked to get him used to his new surroundings and enjoy his new life. There was an instant understanding
and respect for the man as a person, they tailored his care and the attention they gave him to make him feel involved in the decisions that were made. During his healthy days with Avon Park, he enjoyed nice meals, more than the odd glass of wine and time outside to enjoy the spring weather. His room benefitted from a door to the outside courtyard, and as a previous architect, he took a great deal of pleasure in, and overseeing the expansion works. My distance from him meant that social media calls were necessary and these were always welcome, with help to get the most out of them. I also was updated with a newsletter with photos, which was very comforting. Highly recommended home.

Reply from Alexander Nethersole, Director at Avon Park Residential Home

Thank you so much for taking the time to submit your kind review. We were pleased that your uncle settled in so well with us here. It was our pleasure getting to know and care for him.


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Review from S E (Daughter of Resident) published on 9 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent family-run care home with great staff. Lovely atmosphere throughout. Although Mum has only been there 6 weeks she already feels part of the "family."

Reply from Alexander Nethersole, Director at Avon Park Residential Home

Thank you for taking the time to review our home. Feedback is very important to us, it helps to drive up standards across all our services. We will continue providing the highest level of care and support to your mother, as well as to all our residents. Kind regards.


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Review from Jessica S (Daughter of Resident) published on 17 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father (95) has just spent the last few months in Avon Park. The care and kindness he received in my opinion was excellent. His physical, mental, emotional and spiritual needs were met with care and dignity. After visiting him I would leave with our worry as I knew he was being well cared for. He
had the choice to spend time in his own room or engage with the other residents. Moving my father to this home was one of the best decisions. Many of the rooms have outside doors to a courtyard. The home is very homely and friendly, with an excellent manager who kept me well informed of any changes. No dementia and stay for end of life.

Reply from Alexander Nethersole, Director at Avon Park Residential Home

Thank you for your review. Feedback is important to us, it helps us improve our services. It was a pleasure caring for your father; he was a delight. Our aim though, is to continue providing the highest standard of care to all our residents. Yours sincerely


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Review from N P (Friend of Resident) published on 28 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit Avon Park and have done so weekly for nearly 2 years now.
I am impressed with the kindness of all staff and the service they provide to their residents. The facilities are always clean and tidy with a homely, welcoming feel for both residents and guests alike.
The staff and manager go above
and beyond to help as well as be understanding of clients' needs. Thank you all for what you do.

Reply from Alexander Nethersole, Director at Avon Park Residential Home

Hi, thank you for taking the time to leave us a review. Feedback is important to us, it helps us to improve. We are committed to providing a high standard of care to all our residents. Kind regards.


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Review from Martyn T (Son of Resident) published on 25 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent five very happy years at the care home where not only did she appreciate the care and support that was provided but considered many of the care team to be friends. Warm, welcoming and on top of their game, they are a great advert for how to provide care in what is a very demanding sector.
Would not hesitate to move into the care home were the need to arise. Currently increasing their capacity, I wish them ongoing success.

Reply from Alexander Nethersole, Director at Avon Park Residential Home

Thank you for your review. We always value feedback as they help us to improve. Your mother was lovely; it was really a pleasure caring for her. We will continue providing all our residents with the very best care.


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Review from Mick J (Brother of Resident) published on 17 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is bright and airy with committed, caring and friendly staff. The rooms are well-furnished and clean. Overall a great place to spend your days.

Reply from Alexander Nethersole, Director at Avon Park Residential Home

Hi Mick, thank you for your review. Feedback is always greatly valued. We will use your feedback to help us maintain our standards and hopefully to improve. We are committed to providing the best quality care for your brother, and indeed to all our residents. Yours sincerely.


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Review from M A (Daughter of Resident) published on 29 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum made the decision to find a care home she was finding it increasingly difficult to manage at home. Having visited several homes, Mum decided on Avon Park as it had a 'homely feel'. All staff are kind and caring and they have helped her settle in. Mum enjoys the activities and entertainment provided
and as she has sight loss there is always someone to help her if necessary. There is also always someone to talk to at the home if the family need to discuss anything with them.

Reply from Alexander Nethersole, Director at Avon Park Residential Home

Thank you for taking the time to give us a review. As a home, we place a high value on feedback, since it helps us to continually improve.
We will continue providing the very best care for your mother, and indeed for all our residents.
Many thanks.


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Review from J B (Daughter of Resident) published on 24 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Avon Park for several years and has been very happy there. After a short illness in hospital, she could not wait to get back. The team have been amazing in welcoming her back and are now working very hard to get her back to her old self. I really appreciate the help and support they
have given me. A warm, friendly, safe and caring home. You could not wish for better. A big thank you to everyone.

Reply from Alexander Nethersole, Director at Avon Park Residential Home

Thank you for your review. As always your feedback is highly valued. We will use it to review and improve the service we deliver to our residents.


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Review from Michael W (Son of Resident) published on 23 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have just had lunch with my mother for the first time since Covid lockdown 2020. What a lovely experience provided by all the staff and chef.
Everyone at "Avon" is so professional and caring with a "family feel".
Well done everyone.

Reply from Alexander Nethersole, Director at Avon Park Residential Home

Dear Michael, thank you for your review. It is always good to know how we are doing. So, we will use your feedback to help us improve the areas that need attention.


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Review from Caryn V (Daughter of Resident) published on 26 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Avon Park since last October (2022) and was immediately made to feel at home by Amy and her team. The care and kindness shown to Mum has been amazing. Mum has had some health issues which have been dealt with promptly and effectively. The food is nutritious and home cooked and the team
work hard to maintain high levels of care and cleanliness, It has been such a relief for our family to know she is in such good hands - we would like to give a big thank you to Amy and her team for everything they do.

Reply from Alexander Nethersole, Director at Avon Park Residential Home

Thank you Caryn for taking the time to review our Home. Your feedback is most helpful and
encouraging. We will do our level best to maintain standards and ensure that all our residents continue to enjoy a safe and comfortable home.
Many thanks
Alexander Nethersole


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Review from Rosemary L (Daughter of Resident) published on 21 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Avon Park for over a year now. She settled in quickly, largely I think because of the individual approach to care depending on each person's specific requirements and preferences. The food is varied and homemade which is much appreciated. Activities are organised most
days (which are optional) and special efforts are made to celebrate both personal occasions and national events such as Christmas, Easter etc. All the staff are always very helpful and the fact that it is a family run establishment contributes to a more homely feel. Avon Park was recommended to us at a difficult time and we are so glad that we chose to come here.

Reply from Alexander Nethersole, Director at Avon Park Residential Home

Rosemary, thank you for taking the time to give us such an excellent review. Here at Avon Park Residential Home, we pride ourselves on providing and delivering the highest quality care and service to all of our residents.


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Review from Margaret A (Resident) published on 15 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having visited friends in Avon Park Residential Home, this was my choice for residential care when it became necessary for me. I have not been disappointed, my room is comfortable, the staff are considerate and caring and I enjoy the choice of menu.
The garden has a courtyard for seating and the other
outside areas are decorated with pots of flowers and shrubs.

Reply from Alexander Nethersole, Director at Avon Park Residential Home

Margaret, thank you for taking the time to write us such a kind review. It has been a pleasure welcoming you to Avon Park Residential Home and we hope you will continue to be very happy here.


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Review from Diane M (Daughter of Resident) published on 4 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident in Avon Park for 6 months now and it is high time I gave a review if only to say a big thank you to the owner and all the staff for going the extra mile to help Dad settle in. It was with a heavy heart that we had to admit that Dad's needs could no longer be met at home
with us and so I began the long task of researching all the care homes in our locality. Avon Park came out top of the list and everything I have seen since has justified our choice. The staff I have encountered have all been great: there is a settled team of staff with a low turnover, so I think that shows it is a happy place to work. The care is excellent - Dad has had a few niggling health problems, but they have been sorted out immediately. To quote Dad "nothing is too much trouble". The home has its own chef and the meals look lovely. In all, we could not have found a better place than Avon Park. I only hope it's still open when I need care!

Reply from Alexander Nethersole, Director at Avon Park Residential Home

Hi Diane, thank you for taking the time to give us such an excellent review. At Avon Park Residential Home, we pride ourselves on delivering outstanding high-quality care to all our residents. I will pass your feedback on to the staff. Kind regards.


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Review from Maureen A (Resident) published on 3 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I booked a week's convalescence at Avon Park to recover from a knee operation. I was so glad I did as I was not in a good place physically or mentally on coming out of hospital. The staff could not have treated me better. They all were supportive and nothing was too much bother. The size of my meals
was adjusted over the days to aid my recovery and all the food was really nice and homemade. I could have easily extended my stay but decided that I had to 'bite the bullet' and return home and get used to managing for myself once more. A great big 'thank you' to one and all.

Reply from Alexander Nethersole, Director at Avon Park Residential Home

Thank you for your review. It was a great pleasure caring for you and we are pleased to
hear that your time with us was beneficial. We hope you continue to recuperate. We all send our best wishes. Alex.


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Review from J E (Resident) published on 11 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Avon Park has gone above and beyond to make me feel welcome. All the staff, including the management team, care staff, housekeeping, laundry, and the cooks and kitchen staff are kind, helpful, and friendly. They do everything to help meet my needs and to make sure I am happy and content. I took up residence
at the end of November and can honestly say that it has exceeded my expectations.

Reply from Alexander Nethersole, Director at Avon Park Residential Home

Thank you for your kind review. It has been a pleasure welcoming you into our home. We hope you will continue to be very happy here.


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Review from Susan D (Daughter of Resident) published on 22 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother lived at Avon Park for nearly three years and during that time I was reassured that she was being totally looked after and cared for. During the Pandemic and a recent illness I've had, this knowledge was very important to me and my family. I can only admire and thank the staff that work at
Avon Park for their dedication. They are very underrated as a group of people who give so much for so little reward. I can only say that the care Mum received was second to none and I would recommend this loving home to anybody.

Reply from Alexander Nethersole, Director at Avon Park Residential Home

Hi Sue, thank you for your excellent review. It was a pleasure caring for your mother. I will pass your comments on to the staff team. Regards, Alex.


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Current Review Score: 9.8 (9.816)

Overview of Review Score

The Review Score of 9.8 (9.816) out of 10 for Avon Park Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.816 for Avon Park Residential Home is calculated as follows: ( (155 Excellents x 5) + (35 Goods x 4) ) ÷ 190 Ratings = 4.816

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Avon Park Residential Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Jul 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 05 Mar 2025

Ground floor rooms with Shower, ensuite & patio doors available


Awards / Recognitions (0)

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Frequently Asked Questions about Avon Park Residential Home

What types of Care is Avon Park Residential Home registered for?

Older Person Care, Respite Care, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Avon Park Residential Home provide?

Palliative Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Avon Park Residential Home have?

There are 38 Single Rooms.

What are the Facilities & Services at Avon Park Residential Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Avon Park Residential Home to the centre of Southampton?

7.0 mile(s) as the crow flies, distance by road may be significantly further.