Barton Lodge Care Home

Barton Common Road, Barton-on-Sea, New Milton BH25 5PR
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9.9 66 Reviews
  • Barton Lodge Care Home, New Milton
Barton Lodge Care Home enjoys spectacular sea views and takes pride in combining a boutique hotel environment with a 'Loving Care' ethos. The home offers the highest standards of residential and dementia care.

Situated between Highcliffe and Lymington on the edge of the New Forest, this beautiful home is surrounded by nature and landscaped gardens. With stunning views of Barton Golf Course, the Isle of Wight and the Needles, residents can enjoy their later years in the picturesque and peaceful coastal environment.

There is a friendly and relaxed atmosphere, spacious accommodation and highly trained staff who are dedicated to providing the individual loving care that residents require. A strong bond is developed with both the residents and their families so that a secure and homely environment is provided.

Total resident involvement is encouraged with comfort, care, dignity, choice, independence and security at the forefront of their philosophy.

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Care Provided by Barton Lodge Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 45 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Amanda Cooper (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (41)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (30)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Barton Lodge Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,244 – £1,861
    • Self-Funded Residential Dementia Care £1,244 – £1,871
    • RESPITE Self-Funded Residential Care £1,244 – £1,861
    • RESPITE Self-Funded Residential Dementia Care £1,244 – £1,871
  • (these prices are only a guideline, please contact Barton Lodge Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Barton Lodge Care Home Reviews (66)

Total of 66, showing 21-40
9.9

Barton Lodge Care Home has a Review Score of 9.9 (9.936) out of 10, based on 23 reviews in the last 2 years. Over all time Barton Lodge Care Home has 66 reviews.

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Review from Deborah M (Daughter of Resident) published on 21 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful place with exceptional staff. Dad is so well looked after and has really done well since arriving eighteen months ago. We couldn't be more pleased with everything.

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Review from Pamela S (Respite Resident) published on 20 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I registered for two weeks of respite care after a hip replacement as I am a widow living on my own. Everyone was so friendly, helpful and couldn't do enough for me, I extended my stay for a further week. I cannot recommend the care and staff highly enough during my stay.

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Review from Lindsey T (Daughter of Resident) published on 27 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been here for 15 months now. Currently, she is at the end of her time and we wait for her to pass. This care home has shown me over the last 15 months that we made the perfect choice. However, these past few difficult days have demonstrated what an amazing group of staff they have. The care
and kindness and compassion has been a great comfort for me. It's like they are losing a family member and not just me losing Mum.
The home is spotless and smells fresh and clean. The residents are kept well dressed and comfortable and they have regular entertainment. The views are stunning and peaceful. Staff greet you with a smile and nothing is too much trouble. Even though Mum needs no food or drink, I am constantly checked on to make sure I don't need anything. Even the paramedics and on-call doctor commented on how well this place is run and how good the information is that they are given. I really can't praise this place enough.

Reply from Amanda Cooper, Manager at Barton Lodge Care Home

Thank you for taking the time to leave us such a lovely review at a difficult time. It has been an honour for us to care for your mum over the last year. Your positive comments are greatly received by both management and staff.


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Review from L H (Daughter of Resident) published on 12 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother was cared for so beautifully during her time at Barton Lodge. It was clear to see that all the staff have enormous compassion, respect, patience, and genuine love for their residents. Knowing Mum was so happy and felt so safe during her time in the home was an enormous comfort to our family.
We cannot recommend Barton Lodge Care Home more highly.

Reply from Amanda Cooper, Manager at Barton Lodge Care Home

Thank you for your kind words, your mum was a beautiful lady inside and out and is and will continue to be missed by us all.


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Review from R J (Daughter of Resident) published on 12 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We could not be happier with the care that Dad receives. The carers are very friendly, kind and respectful. The food is very good and Dad thoroughly enjoys his meals. It's lovely to be able to see photos of the daily activities. Dad is looking forward to spending Christmas here.

Reply from Amanda Cooper, Manager at Barton Lodge Care Home

Thank you so much for your kind comments, we will pass them onto the team.


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Review from John M (Husband of Resident) published on 6 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Only one word is needed, excellent all round.

Reply from Amanda Cooper, Manager at Barton Lodge Care Home

Thank you so much for your wonderful review, which the manager and the staff at Barton Lodge will be really happy to read.


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Review from Jud R (Daughter of Resident) published on 22 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came to Barton Lodge Care Home for respite care and is now a permanent resident. She is very happy, and the staff are so helpful and friendly, and nothing is too much trouble for them. I’m so pleased we chose Barton Lodge for her, and she’s so very content.

Reply from Amanda Cooper, Manager at Barton Lodge Care Home

Thank you for taking the time to give feedback on our home; it is appreciated by the management and staff. It is lovely to hear.


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Review from Glen B (Son of Resident) published on 5 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole experience has been friendly and warm. Very understanding staff. It feels like I have known some of the staff for a long time. My father has come on leaps and bounds in his short stay with Barton Lodge. I would not hesitate to recommend Barton Lodge to those in need of care.

Reply from Lorraine Sheen, Administrator at Barton Lodge Care Home

Thank you for your feedback. It is really appreciated by the owners, management and staff. We are so pleased that your dad has improved during his stay with us. He's been a real pleasure to be around and it's been lovely to meet all the family.


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Review from Carl J (Son of Resident) published on 24 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Barton Lodge is a beautiful care home. Clean and welcoming. The staff are kind and compassionate, and Dad is very happy and settled. He is kept beautifully, clean clothes, hair cut and clean-shaven, as he would like. He thoroughly enjoys his food. We are so pleased that Dad is living here, as it makes
such a difference to know he is well cared for.

Reply from Lorraine Sheen, Administrator at Barton Lodge Care Home

Thank you for taking the time to give feedback on our home; it really is appreciated by the owners, management and staff. We are delighted that you are pleased with the care your Dad is receiving, and your lovely comments have been shared with the team.


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Review from Helen C (Daughter of Resident) published on 6 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum was at Barton Lodge Care Home for almost 4-years in total and sadly passed away 28/5/2022. I cannot praise the staff enough for the care and compassion they have shown to my Mum and me at a very difficult time. "Loving Care Matters" is their ethos, and the wonderful staff here 100% epitomises
that culture. Knowing that my Mum was loved and cared for by this team gave me great peace of mind. When it came to her final few days, they guided us both like angels along a very tricky path. I could see how fond they were of her, and we both felt exactly the same about the staff. I will miss them all immensely and be forever grateful that we chose Barton Lodge as the Care Home for Mum.

Reply from Lorraine Sheen, Administrator at Barton Lodge Care Home

Thank you for taking the time to leave us such a lovely review at this difficult time in your life. Your positive comments are greatly received by both management and staff, and it has been an absolute privilege to care for your Mum over the past few years. We were very sorry to lose her too. Please take care, and if you need us, you know we are here to help you with anything at all. Take care.


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Review from A D (Daughter of Resident) published on 6 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Things had been hectic this past year with a management change and staff turnover. No one was on the same page, each staff member has different rules, confusing, and not a great experience, and I nearly moved my dad to another care home. Some staff were extremely rude and blunt at times. Now, things
have changed considerably. The person who is "running the show" is running a tight ship, firm but fair and is a brilliant source of comfort and a great leader, also efficient, friendly and always there to lean on when my dad or myself needs a shoulder to lean on. The person in charge is perfect in every way.

Reply from Amanda Cooper, Manager at Barton Lodge Care Home

Thank you for taking the time to give feedback on our home; it really is appreciated by the Owners, Management and Staff. We are delighted that you are pleased with the care your Dad is receiving and the team that is caring for him. Thank you also for sharing your past experience. Your comments have been shared with the owners, as we are committed to continuous learning and reflection. Your thoughtful compliments have also been shared with the team, who are happy to know their efforts are appreciated.


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Review from Melanie B (Niece of Resident) published on 10 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough of the wonderful care that the staff gave to my uncle during his 3-month stay in Barton Lodge.
He was always treated with respect, and his dignity was maintained throughout his stay. His end of life care gave us great comfort, knowing that he was not in pain and was comfortable.
We were, at all times, kept informed of his situation, and there was always someone available to talk to.
Apart from the care given to my uncle, I also received support, which was such a help, and any questions I asked were answered with clarity, straightforwardness and also some humour, where appropriate.
I would have no hesitation in recommending Barton Lodge to anyone trying to find a care home for a loved one.

Reply from Anne Miller, Accounts at Barton Lodge Care Home

Thank you for taking the time to leave us such a lovely review. Your positive comments are greatly received by both management and staff at Barton Lodge and are very much appreciated. Thanks again.


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Review from B H (Son of Resident) published on 23 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always extremely friendly, helpful and an excellent atmosphere.

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Review from Stuart C (Son of Resident) published on 25 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care and attention my dad has been getting. Staff and management are very friendly and helpful; they looked after my dad when my mum died in October in the home last year.

Reply from Jack Clark, Administrator at Barton Lodge Care Home

Thank you for your lovely review. We are so pleased to have the pleasure of getting to know your dad since he has been here with us. He is a very special gentleman with great character and sense of humour.


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Review from J W (Daughter of Resident) published on 8 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has lived in Barton Lodge Care Home for approximately 8-months. I cannot thank the manager and her team enough, not only for the care, compassion and patience in helping my dad settle into his new and unfamiliar surroundings but also for the amazing support they have given to me and our family.
This has been a very difficult year for all of us, but it has been more bearable due to the dedication, love and care from the manager and all the staff. It is due to them that my dad is now settled and very happy. I really could not wish for anything more. A huge thank you once again to an amazing team.

Reply from Jack Clark, Administrator at Barton Lodge Care Home

Thank you so much for your wonderful review, which Mel and the staff at Barton Lodge will be really happy to read. Your dad is a fantastic gentleman and we are so pleased that you are happy with the loving care he receives. It gives me great pleasure to hear your dad feels so at home here.


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Review from Hayden R (Son of Resident) published on 5 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Barton Lodge is an amazing home. All the members of staff are kind and thoughtful. The manager's team care for each and every one of their residents with love and passion. They also care about the residents' families, keeping us in touch with updates and video messages. Our dad is very happy living
at Barton Lodge. When we phone him, he tells us how happy he is and that he is looked after well and how safe he feels during this terrible time of the ‘Covid Virus’. We feel that Dad is safe and professionally cared for.

Reply from Jack Clark, Administrator at Barton Lodge Care Home

Thank you so much for your wonderful review, which the staff at Barton Lodge will be really happy to read. Your dad is a fantastic gentleman and we are so pleased that you are happy with the loving care he receives.


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Review from Sally R (Daughter of Resident) published on 2 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the care and attention that my dad has received has been of a very high standard. The staff and manageress have been very helpful and caring, especially when my mum died in October, giving my dad the care that he needed after the funeral.

Reply from Rizwan Walji, Operational Director at Barton Lodge Care Home

Thank you so much for your kind review, which the staff will be happy to read. With best wishes.


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Review from R R (Niece of Resident) published on 4 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has lived at Barton Lodge Care Home for the last 7-1/2 years. As a family, we could not have asked for any better care. She was treated with respect, care and love throughout, and felt the care staff were all part of her extended family. Over the last few weeks, my aunt's health had deteriorated
quite rapidly. The staff dedicated their time to make it possible for her to stay with them until the end, nursing her in a caring and empathetic way and going the extra mile to make her feel comfortable and supported, especially in these difficult times of covid when the family were unable to visit. Thank you from all our family - what a great team.

Reply from Tania Walbanke, Accounts Assistant and Administrator at Barton Lodge Care Home

Thank you for your lovely review. We are so pleased to have known and cared for your Aunt. She was a very special lady with great character.


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Review from S M (Daughter of Resident) published on 1 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wonderful mother moved into Barton Lodge just over a year ago having been diagnosed with server Alzheimer's. My father found this extremely difficult as he had cared for her at home until sadly, there was no choice. The whole process was made so much bearable for all the family by the amazing care,
compassion and affection shown by everyone working within Barton Lodge. The last six months have been difficult by the covid19 virus, all of the staff have worked tirelessly to protect residents, but also keeping everyone informed. They are truly wonderful people.

Reply from Tania Walbanke, Accounts Assistant and Administrator at Barton Lodge Care Home

Thank you for your lovely comments with regard to the home and the staff. It is a pleasure to care for your mother and to help the family adjust to their loved ones absence within their home.


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Review from D R (Daughter-in-law of Resident) published on 27 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law stayed for 2 weeks, she was very nervous about going into somewhere strange where she didn't know. There really was no need as she was totally content and happy with all that she did and the staff were more than happy to help and chat when time permitted. My mother-in-law will be looking
at another stay in the summer, thank you to everyone involved.

Reply from Tania Walbanke, Accounts Assistant and Administrator at Barton Lodge Care Home

We are so happy that your Mother-in-Law enjoyed her stay and that you were able to relax knowing she was happy. We look forward to welcoming her back in the future.


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Current Review Score: 9.9 (9.936)

Overview of Review Score

The Review Score of 9.9 (9.936) out of 10 for Barton Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.936 for Barton Lodge Care Home is calculated as follows: ( (251 Excellents x 5) + (15 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 267 Ratings = 4.936

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barton Lodge Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 45 registered maximum number of service users is 9, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Jan 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (13)

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Meet the Team (5)

Amanda

Amanda Cooper

Job Title: Registered Home Manager

Joined: 2012

Amanda has been with us since March 2012. She is enthusiastic and approachable with an infectious smile and a sunny disposition! She sets a fantastic example to everyone at the home with her hands-on approach and helps make Barton Lodge the best home in the New-Forest Region.


Amanda holds qualifications in Health and Social Care and has completed her Master’s Degree equivalent, QCF Level 7 accreditation. She is also a Mental Health First Aider, as well as qualified trainer for safeguarding and a trainer in dementia. She continues to maintain her qualifications and knowledge through attendance at training courses and seminars throughout the year.


In her spare time, Amanda enjoys swimming, aqua-size and cycling. She also has a cat called Smudge – which she is allergic to!


Barbara

Barbara Almond

Job Title: Activities Coordinator

Joined: 2014

Barbara joined Barton Lodge in May 2014 and has a real passion for organising fun and entertaining activities. Her experience stems from her days as a Girl Guide leader and Scout leader bringing 19 years of experience to Barton Lodge. She really is an expert in her field!


Barbara’s warm, smiling and approachable character helps her build an excellent rapport with the residents and she loves seeing those smiles after an afternoon of activities! She genuinely thrives on the pleasure she feels when she sees the difference the activities make to the lives of our residents.


In her spare time, Barbara enjoys spending quality time with her family and has two dogs that keep her busy outside of work!


Jenny

Jenny Edge

Job Title: Activities Coordinator

Joined: 2018

Jenny’s first job when she left school was a Window Dresser with a well-known high street fashion retailer. Jenny then went on to achieve a City and Guilds in Floristry and run her own shop in Southbourne for five years. Jenny has N.V.Q 3 and 4 in Health and Social Care and has worked in a care home setting for more than twenty years. Activities has been a very important part of Jenny’s work.


Jenny is involved with the local Dementia Group and Café and is married with one son and three grandchildren which keep her busy. Jenny also has a Persian rescue cat named Dulcie Vita, who loves to visit the residents of Barton Lodge for cuddles.


Jenny’s hobbies include; reading, swimming, arts & crafts, aromatherapy and holistic therapies and she is just learning to knit!


Gavin

Gavin Johnson

Job Title: Maintenance Manager

Joined: 2017

Gavin oversees the upkeep of our Home and our wonderful grounds at Barton Lodge. He specialises in landscaping and gardening, which is evident from the beautiful open space we have here. Gavin can turn his hand to just about anything and is a great addition to the team.


In his spare time, Gavin enjoys spending time with his wife and 3 children and getting out for walks in the New Forest. He also enjoys boxing and is an avid Manchester United fan.


Wing

Wing

Job Title: Cook

Joined: 2023

Kam Wing Wong, known as Wing to everyone, moved with his family from Hong Kong to the UK three years ago, and they couldn't be happier with their decision.


Wing has been working at Barton Lodge since November 2023, and it has been a wonderful experience for him. He takes pride in cooking healthy and delicious meals for the residents and staff.


Wing has a passion for travelling, hiking, and most sports. Exploring the UK with his family is something they all cherish.