Basingfield Court Residential Care Home

Huish Lane, Old Basing, Basingstoke RG24 7BN
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9.7 61 Reviews
  • Basingfield Court Residential Care Home, Basingstoke
With beautiful gardens and communal areas, spacious bedroom suites, a library and bistro café, Basingfield Court has some wonderful spaces to enjoy. But it’s the team which makes this home special.

Devoted to enriching the lives of their residents, activities are a huge part of life in the home, where the team provide residential, dementia and pre-bookable respite care.

The home has magnificent large gardens. With new furniture, these have just been revamped with the help of community volunteers, who have also created a pond. The residents are nurturing their own herbs and veg from seed, as part of the home’s gardening project, which will then be used in the kitchen.

The residents enjoy seated yoga, visualisation and meditation classes every week, as well as Zumba and dance. There are also twice weekly visits from a mobile hairdresser, who has been pampering residents in the salon for 30 years!

There are monthly cultural days, where the residents learn facts about different countries and the chef creates authentic cuisine, with everything from Spanish and Greek to Italian, where residents helped make pizzas. The chef makes home-cooked meals every day and is a talented baker, with freshly-baked cakes for afternoon tea. The residents often get involved in baking activities. And new to the menu are the cheese and pâté suppers.

The home has a beautiful bistro to relax in with loved ones, who are welcome to visit at any time. It also has its own private family and friends Facebook page, filled with photos and videos of what the residents have been enjoying.

The home is very much part of the local community, with school children visiting regularly for crafts and bingo.

Animal visits are also popular at Basingfield Court, from guinea pigs and rabbits to Shetland ponies.

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Care Provided by Basingfield Court Residential Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 52 Service Users
  • Voluntary / Not for Profit Owned
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Zina Kenk (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (52)
    • Single Rooms with ensuite Wet Room (37)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Basingfield Court Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,500
    • RESPITE Self-Funded Residential Care from £1,500

  • Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1500 but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


    *If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.
  • (these prices are only a guideline, please contact Basingfield Court Residential Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Basingfield Court Residential Care Home Reviews (61)

Total of 61, showing 1-20
9.7

Basingfield Court Residential Care Home has a Review Score of 9.7 (9.746) out of 10, based on 23 reviews in the last 2 years. Over all time Basingfield Court Residential Care Home has 61 reviews.

Overall Experience

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Date Published

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Review from J S (Resident) published on 19 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I need 2 carers to assist me with bathroom toilet etc. a long wait for this service. Bad language from carer on night shift, have complained no different at all. Up to 25 minutes wait for bell to be answered at times. Had to wait up to 30 minutes for pain killers during the night shift.

Reply from Kate Yates, Communications and Content Specialist at Basingfield Court Residential Care Home

Thank you for your feedback. Were sorry to hear about your concerns. We strive to provide timely and compassionate care, and we will review our response times to ensure improvements. Our team pride themselves on their professional communication. We can only apologise that one member of staff has not upheld this, and we will address this matter with them directly. Regarding your pain medication, our team follows strict guidelines to ensure our residents safety, which sometimes means a waiting period between doses of certain medications. However, we understand how important this is and will continue working with you to support your comfort. Please feel free to reach out to us directly so we can discuss your concerns further. The home manager is extremely proactive when it comes to seeking feedback, and her door is always open.


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Review from Netta H (Daughter-in-law of Resident) published on 10 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is my father-in-law's 2nd stay at this care home. The staff are so friendly and helpful My father-in-law recognised the staff straight away from last time. And was given an amazing welcome. I think he will enjoy his stay here.

Reply from Kate Yates, Communications and Content Specialist at Basingfield Court Residential Care Home

Thank you for your kind words for our team at Basingfield Court. We're delighted to welcome your father-in-law back and to hear that he felt so comfortable with our team. Our staff will be touched to read your comments and will be committed to making his stay as enjoyable and comfortable as possible.


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Review from Teresa W (Daughter of Resident) published on 6 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can not speak highly enough of Basingfield Court the room is like being at home, the care is amazing kind compationate warm and friendy.

Reply from Kate Yates, Communications and Content Specialist at Basingfield Court Residential Care Home

Thank you for your wonderful review. We're so glad to hear that Basingfield Court feels like home to you. Our team strives to provide the highest level of care with kindness, compassion, and warmth, so it's great to know they've made such a positive impact. We truly appreciate your kind words.


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Review from S P (Daughter of Resident) published on 27 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came to Basingfield Court for 6 weeks of respite after a period in hospital. The difference between when she came in to when she left was amazing! She was brighter, more alert and more able and independent both physically and mentally. The home has a nice atmosphere with incredibly caring
staff. Mum loved the food and even put on some much needed weight.

Reply from Kate Yates, Communications and Content Specialist at Basingfield Court Residential Care Home

Thank you so much for your kind words, we will be sure to share them with the home manager and her team. We're delighted to hear that your mother had such a positive experience at Basingfield Court. It's wonderful to know that she left feeling so much brighter. If you ever need the team again, please don't hesitate to reach out. Thank you for sharing your experience.


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Review from J J (Daughter-in-law of Resident) published on 20 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Basingfield Court Residential Care Home is a very ideal place for my mum-in-law. The staff are very warm and welcoming. Everyone is very friendly and my mum-in-law was very comfortable with everyone in her three-week stay when she was there. She cannot speak English so she was given a sign chart to
be able to express herself which was very good. I will definitely send her again for her respite. A big thank you to all the staff members for taking care of her.

Reply from Kate Yates, Communications and Content Specialist at Basingfield Court Residential Care Home

Thank you so much for your kind words. We're delighted to hear that your mother-in-law felt so comfortable and well cared for during her stay with us. It's wonderful to know that the sign chart helped her communicate and that our staff's warm and welcoming approach made her feel at home. We look forward to welcoming her back to Basingfield Court for her next respite stay.


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Review from D M (Wife of Resident) published on 30 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband, who has Lewy body dementia, recently spent two weeks respite care at Basingfield Court Residential Care Home. The manager is very caring and professional and the staff were friendly and helpful. My husband had a lovely room on the ground floor which gave him easy access to the communal/dining
room. The staff ensured that he attended the entertainment and was not left on his own in his room. I was happy with his care and have booked another respite stay later in the year. I would rate the home good but with a couple of improvements, it could be excellent. 1) Offer male residents a daily shave. 2) Implement a process to monitor residents' fluid intake. 3) Ensure a member of staff is in the dining room during mealtimes, encouraging to eat more.

Reply from Kate Yates, Communications and Content Specialist at Basingfield Court Residential Care Home

Thank you for your wonderful review for Basingfield Court, we are delighted to hear that you were so pleased that you have already booked another stay for your husband and look forward to welcoming him back. Please rest assured we are very proactive about monitoring fluids and ensuring staff are available to support our residents in the dining room, as we are about offering daily shaves and can only apologise if we have fallen short on any occasion.


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Review from G C (Respite Resident) published on 16 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend this care home without reservation.
The management and staff are competent, professional and caring.
During my three-week respite care stay, I found that the staff were always ready to help, compassionate and able.
Basingfield Court Residential Care Home was recommended to me
by a nurse at the clinic where I had surgery.
I commend Basingfield Court to you.

Reply from Kate Yates, Communications and Content Specialist at Basingfield Court Residential Care Home

Thank you for your wonderful review for Basingfield Court, we are delighted the team could be there to support you and welcome you back if you ever need respite care in the future.


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Review from J H (Daughter of Resident) published on 24 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad moved in early January and took a few weeks to settle into his new surroundings. He is very comfortable in his new room which is home from home with all of his things around him. He has made a few new friends, enjoys the activities and is very happy to have the help and support from the staff.
I
am so happy that we chose Basingfield Court Residential Care Home. The staff are incredible, it really is like being at home, friendly, happy and cosy. I couldn't be happier.

Reply from Kate Yates, Communications and Content Specialist at Basingfield Court Residential Care Home

Thank you for your review for Basingfield Court, we are delighted to hear how well your father has settled in. The team work so hard to create a homely feel and of course, loved ones are always welcome.


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Review from Amy P (Niece of Resident) published on 12 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very welcoming tea, and a beautifully laid out home. The manager was wonderful and my aunt never thought she would be happy in a care home. Cannot recommend enough, clean and hospitable with a good menu and varied activities provided. We are a very happy and grateful family.

Reply from Kate Yates, Communications and Content Specialist at Basingfield Court Residential Care Home

Thank you for your fabulous review of Basingfield Court, we are delighted your aunt is so happy there.


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Review from Diana F (Daughter of Resident) published on 5 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been a resident of Basingfield Court since April 2023. It was quite a wrench leaving his own flat to move to a care home after independent living. Since arriving, he has been shown nothing by kindness from all the staff at Basingfield Court. I cannot praise them enough. Nothing is too much trouble,
and I feel Dad is treated with the utmost respect. He chooses to spend most of the time in his room as he's not the most sociable of people, but the staff make a point of going to sit with him regularly so he can chat with them about anything he wants. They give him time and the opportunity to engage. They actively encourage his hobbies and try and find occupations for him to fill his time. I find all the staff and management to be very warm and friendly, always a welcoming smile to greet me when I visit and a quick chat, which is just lovely. Dad has told me he is extremely happy there, and that's the best result I could possibly ask for.

Reply from Kate Yates, Communications and Content Specialist at Basingfield Court Residential Care Home

Thank you for your wonderful review of Basingfield Court, the team will be delighted to read your comments. The staff certainly are devoted to enriching the lives of their residents with truly person-centred care.


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Review from Marguerite S (Daughter-in-law of Resident) published on 29 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly and caring staff. Not just caring for my mother-in-law, but the whole family. The grounds and home are well cared for and homely. So pleased my mother-in-law was able to take up residence in Basingfield Court. Would recommend it to anyone with a loved one who needs extra care.

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Review from D C (Son of Resident) published on 29 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very welcoming staff. Home very clean and tidy. Nice food, many with lots of options.

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Review from Caroline R (Daughter of Resident) published on 25 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were slightly worried when a new management took over, but we need not have worried because the new manager is lovely and very approachable at any time. The activities offered to the residents are varied as well as fun and the activities coordinator is truly dedicated to the residents and will personally
encourage all to join in with the activities each week. My mum's dementia is slowly deteriorating, but all the staff are so lovely and understanding. We couldn’t recommend the home enough to anyone considering it as an option for their loved one.

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Review from A C (Daughter of Resident) published on 24 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is extremely happy here. She is cared for, looked after and feels like part of an extended family. She is a very fussy eater, yet the team always find her something that she enjoys and is healthy. Thank you.

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Review from D H (Son of Resident) published on 23 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy that my mum is so well cared for at Basingfield. The staff are very caring, helpful and welcoming when I visit Mum. There is a happy atmosphere.

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Review from Pauline H (Daughter-in-law of Resident) published on 8 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We would like to congratulate the new manager and her team for achieving a lovely, positive, relaxed and caring atmosphere for residents, service users, volunteers, visitors and relatives at Basingfield Court Residential Care Home. Everyone is always so cheerful, friendly and obliging and the range
and quality of activities available is excellent. We really appreciate the professionalism, kindness and good humour and so, we know, does our 96-year-old mother.

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Review from John H (Relative of Resident) published on 5 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are caring and there are activities to take part in. Staff try to give a variety of activities so everyone can take part. The quality of food has improved. General communication with family has been haphazard and not always clear.

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Review from L S (Daughter of Resident) published on 23 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We found this care home for my dad in January 2023 and he fell in love with it straight away. His health hasn't been very good since he came home from Spain last September but since he has been in Basingfield Court Residential Care Home, he's come back to life. You're an amazing care home, friendly
warm and inviting and Dad loves the food, gardening and entertainment.

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Review from Mary H (Friend of Resident) published on 16 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been impressed by the homely and friendly atmosphere. The care staff are very 'caring' and treat my friend with great dignity and kindness, gently encouraging her when she is anxious or distressed. It is such an encouragement to see my friend enjoying crafts and social skills via social media.
I am grateful to all the staff, it has been a very difficult and distressing time but it is good to see my friend smiling and interacting with others.

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Review from E E (Daughter of Resident) published on 16 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been here for several months. We were able to put some of her personal belongings in her flat before she came and was delighted on arrival. The staff have been kind, caring and attentive and always treat her with respect. She is very happy here - even if she chooses not to socialise, they
respect that. It is a huge comfort to her family that she is content and well cared for. Thank you!

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Current Review Score: 9.7 (9.746)

Overview of Review Score

The Review Score of 9.7 (9.746) out of 10 for Basingfield Court Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.746 for Basingfield Court Residential Care Home is calculated as follows: ( (211 Excellents x 5) + (54 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 272 Ratings = 4.746

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Basingfield Court Residential Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Jun 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Zina

Zina Kenk

Job Title: Home Manager

Joined: 2022

I joined the team at Basingfield Court as a deputy manager last year, before becoming manager earlier this year. As a team we deliver great care for our residents, working closely with professionals and supporting residents’ families and loved ones.


My career in care started over 10 years ago, working as a carer alongside studying. I have recently completed my level 5 Management in Health and Social Care and will continue to study and learn in my role.


Caring for people is very important to me. I enjoy doing things that will either help someone or change someone’s life, even in a small way. Here at Basingfield Court, our wonderful team support in enriching residents' lives every day. It makes me feel that I am a part of something very special.


Frequently Asked Questions about Basingfield Court Residential Care Home

What types of Care is Basingfield Court Residential Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Basingfield Court Residential Care Home provide?

Own GP if required is an additional type of care provided.

How many Rooms does Basingfield Court Residential Care Home have?

There are 52 Single Rooms.

What are the Facilities & Services at Basingfield Court Residential Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Basingfield Court Residential Care Home to the centre of Basingstoke?

2.2 mile(s) as the crow flies, distance by road may be significantly further.