Basingfield Court Residential Care Home

Huish Lane, Old Basing, Basingstoke RG24 7BN
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9.7 61 Reviews
  • Basingfield Court Residential Care Home, Basingstoke
With beautiful gardens and communal areas, spacious bedroom suites, a library and bistro café, Basingfield Court has some wonderful spaces to enjoy. But it’s the team which makes this home special.

Devoted to enriching the lives of their residents, activities are a huge part of life in the home, where the team provide residential, dementia and pre-bookable respite care.

The home has magnificent large gardens. With new furniture, these have just been revamped with the help of community volunteers, who have also created a pond. The residents are nurturing their own herbs and veg from seed, as part of the home’s gardening project, which will then be used in the kitchen.

The residents enjoy seated yoga, visualisation and meditation classes every week, as well as Zumba and dance. There are also twice weekly visits from a mobile hairdresser, who has been pampering residents in the salon for 30 years!

There are monthly cultural days, where the residents learn facts about different countries and the chef creates authentic cuisine, with everything from Spanish and Greek to Italian, where residents helped make pizzas. The chef makes home-cooked meals every day and is a talented baker, with freshly-baked cakes for afternoon tea. The residents often get involved in baking activities. And new to the menu are the cheese and pâté suppers.

The home has a beautiful bistro to relax in with loved ones, who are welcome to visit at any time. It also has its own private family and friends Facebook page, filled with photos and videos of what the residents have been enjoying.

The home is very much part of the local community, with school children visiting regularly for crafts and bingo.

Animal visits are also popular at Basingfield Court, from guinea pigs and rabbits to Shetland ponies.

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Care Provided by Basingfield Court Residential Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 52 Service Users
  • Voluntary / Not for Profit Owned
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Zina Kenk (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (52)
    • Single Rooms with ensuite Wet Room (37)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Basingfield Court Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,500
    • RESPITE Self-Funded Residential Care from £1,500

  • Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1500 but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


    *If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.
  • (these prices are only a guideline, please contact Basingfield Court Residential Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Basingfield Court Residential Care Home Reviews (61)

Total of 61, showing 21-40
9.7

Basingfield Court Residential Care Home has a Review Score of 9.7 (9.746) out of 10, based on 23 reviews in the last 2 years. Over all time Basingfield Court Residential Care Home has 61 reviews.

Overall Experience

  • 30
  • 25
  • 3
  • 3
  • 0

Date Published

61
4
9
23
38

Review from S J (Daughter of Resident) published on 26 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother passed recently and I wanted to thank Basingfield Court for everything they did to make Mum's last few days comfortable. Everything was done with great dignity and loving care for her. The staff were amazing and a true asset to the care home. They should be recognised for their service not
only for my mum but for me and my family in this hard sad time. They were wonderful. Thank you for everything and I would happily recommend the care home to anyone looking for a homely and friendly environment for their parents.

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Review from Paul H (Son of Resident) published on 18 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

2 visits over one weekend, staff friendly and knew where to find my mother (and who she was). Took her out, warm greeting on return. On her birthday, I arrived at the home to happy birthday banners and balloons. The home provided a birthday cake and made every effort to make it a happy occasion. Tea
and biscuits are provided regularly throughout the day and I have not been there for meal times.

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Review from Tracy B (Daughter of Resident) published on 30 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been at Basingfirld Court since January 2022. The hard work, dedication and excellent care my dad has received have been amazing. The care staff show so much love to Dad and he is always saying how lovely they all are. The dedication of the activities coordinator and her activities with Dad
have brought out his creative side and his pictures are all displayed in his room. The door is always open for us to talk to the management team. Thank you from the bottom of my heart.

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Review from S F (Daughter of Resident) published on 3 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother would find it helpful if the care staff wore name badges. My mother feels the home is well run and the office/staff deal with problems/queries effectively.

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Review from Sarah G (Daughter of Resident) published on 24 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy about the care given to my dad at Basingfield. The staff are very friendly and caring and I know my dad is in safe hands.

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Review from D F (Daughter of Resident) published on 24 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum is looked after well and is very happy in the home. Once or twice I have had a couple of little concerns but my concerns are always addressed promptly. Overall a very well run happy home.

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Review from C C (Daughter-in-law of Resident) published on 24 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law came in for respite care and he has settled in really well. Nothing is too much for the staff.

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Review from Steven L (Son of Resident) published on 22 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Originally I thought this place was perfect. It was clean and tidy and spacious rooms, also friendly staff. After accepting my mother into their care I learned my mum had escaped after one day and was so upset when some personal belongings had gone missing. I decided I had to take her out, still no
outcome on this matter, very poor aftercare.

Reply from Fae Doherty, Senior Marketing Officer at Basingfield Court Residential Care Home

We are saddened to read your review for Basingfield Court. Unfortunately, as discussed with our home manager at the time, being a residential care home, our team could not continue to support your loved one's needs which is why we were not able to offer another respite stay to you. Our team is still here for you and will continue to work through the above points raised.
Best wishes


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Review from P N (Daughter of Resident) published on 18 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is so well cared for here, everyone is so kind and compassionate. I have such peace of mind, knowing that she is safe and checked on regularly.
As a visitor, everyone always makes me feel at home and that it’s mum's home.
Thank you, everyone.

Reply from Fae Doherty, Senior Marketing Officer at Basingfield Court Residential Care Home

Thank you so much for your outstanding review for Basingfield Court Residential Care Home! It's wonderful to hear how happy you are with the care our dedicated team provide and that you have such peace of mind with your mum being in our care. Best wishes, Fae


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Review from J K (Daughter of Resident) published on 6 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been at Basingfield Court for nearly 5 years now.
He is very well looked after by an amazing team of staff. His room is spacious and homely and always clean. His personal care is always done with care and although he needs a bit of help at mealtimes he is enjoying his food!
I am so grateful
for the care the staff give my dad, especially through the last 2 years, I have always been kept up to date with how Dad is and what is going on in the home.

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Review from Kris G (Daughter of Resident) published on 3 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Basingfields Court go above and beyond to ensure the residents there are well looked after both physically and mentally. My mum has been in the home since April 2021. It has been such a hard time for care staff and residents in Care Homes although you wouldn't know this when you go to Basingfields
as the staff are always so upbeat. Every time I have gone to see my mum or have emailed Basingfields the staff there are always super cheerful will bend over backwards to help and work so hard to ensure their residents are having the best life! After living in her previous home for 57 years mum's move to a new home was always going to be quite traumatic. The care and reassurance all the staff at Basingfields provided meant my mum settled really quickly and is thoroughly enjoying life again. I never ever wanted my mum to go into a home, but after seeing what Basingfields offer how very stupid was I to feel like this. I really hope the staff realise how much good they do.

Reply from Fae Doherty, Senior Marketing Officer at Basingfield Court Residential Care Home

Thank you for such a wonderful review for Basingfield Court and our dedicated team. We know how difficult the transition into care can be for both our residents and their loved ones so it is wonderful to hear how well your Mum settled and that she is truly enjoying her life with us. Our team will really appreciate such kind words. Best wishes, Fae


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Review from E B (Daughter of Resident) published on 5 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother became a resident in October 2020. She says that the carers are very kind, she enjoys the food and says her room is very nice. I have found the staff to be kind, caring and helpful. Obviously visiting is difficult due to COVID, so I have not been inside the home. I have been able to look through
the window and see into my mother’s room. It is spacious and I look forward to being able to visit her inside the home at some point. The recently erected pod provides a good environment for visiting in these difficult times.

Reply from Fae Doherty, Senior Marketing Officer at Basingfield Court Residential Care Home

Thank you for taking the time to review our home and for your kind words. I do hope we are able to welcome you back to Basingfield Court properly soon. Best wishes.


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Review from Laura P (Daughter of Resident) published on 6 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum moved into Basingfield Court in March 2020 just before the first lockdown. It was a very difficult time for everyone but the staff did their best to help Mum settle in and make new friends. The manager was very aware as Christmas approached what a terribly difficult year this had been for all
the residents and she put together a programme of Christmas activities and entertainment to help everyone celebrate Christmas in style. There were Christmas crafts, games and presents. Every single member of the team went all out to ensure that every resident had a Christmas to remember. On Christmas day when the team must have been missing their own families the staff were in fancy dress and going the extra mile to make Christmas as happy as it could be for the residents. My mum had a lovely day and I took comfort from knowing that while she could not be with me this year she was being looked after and well cared for. The manager and her team really do put the care into care home.

Reply from Fae Doherty, Senior Marketing Officer at Basingfield Court Residential Care Home

Thank you for such a lovely review, it's wonderful to hear the team at Basingfield Court went above and beyond to make it a truly wonderful day for their residents - the team will really appreciate such kind words. Best wishes, Fae


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Review from L N (Daughter of Resident) published on 31 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During the lockdown, the staff have been great at keeping the residents safe and happy. We have been kept up to date with what has been going on with our mum, being able to speak to her via facetime and more recently face to face. By booking a time slot is great.

Reply from Fae Doherty, Senior Marketing Officer at Basingfield Court Residential Care Home

Thank you so much for your kind words about the team and home. Best wishes, Fae.


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Review from J W (Daughter of Resident) published on 6 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very friendly and helpful, always the care home is modern and bright. My Mum is very well looked after and all the family is very happy to know that she is happy and we need not worry about her.

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Review from T P (Nephew of Resident) published on 30 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In times of illness and concern, the staff go all out for the resident, and kept us informed. Felt quite happy that our Aunt was in good, caring hands. Thank you.

Reply from Fae Doherty, Senior Marketing Officer at Basingfield Court Residential Care Home

Thank you for your kind words about our home and team; it's much appreciated. Best wishes, Fae


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Review from Bella A-M (Granddaughter of Resident) published on 5 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Overall, Basingfield provides good levels of care from a hard-working, dedicated and compassionate team.


However, a recent marked decline in the quality, frequency and delivery of activities available for residents is a definite cause for concern.


This is currently below the standard expected

and previously provided and is in need of immediate and radical improvement.

Reply from Fae Doherty, Senior Marketing Officer at Basingfield Court Residential Care Home

Thank you for your kind words about our team. After speaking with Home Manager, I know you have fed back to her too. Many Thanks.


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Review from D H (Cousin of Resident) published on 21 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My cousin moved into Basingfields in February 2016 when she relocated from West Yorkshire. She had become very isolated in her last few years in Yorkshire and after several falls she spent week sin hospital. Moving her to Basingstoke was undoubtedly the right thing to do and the team at Basingfields
made her so welcome that she settled into life at Basingfields very quickly. The time she spent at Basignfields before she passed away on 4th January 2020 was probably the most enjoyable period of her last decide. The secret of the Basingfields success is the way that the team care for residents, treat them with respect and take a genuine interest in them as individuals.

Reply from Fae Doherty, Senior Marketing Officer at Basingfield Court Residential Care Home

Thank you for such kind words about our home and team, and whilst I am so very sorry to hear of the passing of your cousin, it is lovely to hear how much she enjoyed her time with us. Best wishes, Fae.


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Review from N B (Son of Resident) published on 20 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Room cleanliness, e.g. dusting surfaces, ledges etc lacking.

Reply from Fae Doherty, Senior Marketing Officer at Basingfield Court Residential Care Home

Thank you for your good scores and for your feedback. I will most definitely pass this onto the home and the domestic team. Best wishes, Fae.


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Review from Pamela L (Sister of Resident) published on 16 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Although the facility is nice to look at, and most of the staff are kind and caring, Basingfield still leaves some things to be desired for those residents who are still mentally fit and alert. Since the sudden departure of the activities co-ordinator, there have been precious few activities that continue
to appeal, eg. there have been promises of trips out by minibus but none arranged, and those few trips that have been offered have all carried a supplementary cost, which residents on fully funded placements cannot afford to take up. The facility has also faced challenges in getting a decent catering service. Chefs come and go and the quality of food is often poor. The mainstays appear to be sausages (in all forms), and mince, (lamb and beef). As food is the highlight of many people's day, is quality too much to expect?

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Current Review Score: 9.7 (9.746)

Overview of Review Score

The Review Score of 9.7 (9.746) out of 10 for Basingfield Court Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.746 for Basingfield Court Residential Care Home is calculated as follows: ( (211 Excellents x 5) + (54 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 272 Ratings = 4.746

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Basingfield Court Residential Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Jun 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Zina

Zina Kenk

Job Title: Home Manager

Joined: 2022

I joined the team at Basingfield Court as a deputy manager last year, before becoming manager earlier this year. As a team we deliver great care for our residents, working closely with professionals and supporting residents’ families and loved ones.


My career in care started over 10 years ago, working as a carer alongside studying. I have recently completed my level 5 Management in Health and Social Care and will continue to study and learn in my role.


Caring for people is very important to me. I enjoy doing things that will either help someone or change someone’s life, even in a small way. Here at Basingfield Court, our wonderful team support in enriching residents' lives every day. It makes me feel that I am a part of something very special.