Basingfield Court Residential Care Home

Huish Lane, Old Basing, Basingstoke RG24 7BN
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9.7 61 Reviews
  • Basingfield Court Residential Care Home, Basingstoke
With beautiful gardens and communal areas, spacious bedroom suites, a library and bistro café, Basingfield Court has some wonderful spaces to enjoy. But it’s the team which makes this home special.

Devoted to enriching the lives of their residents, activities are a huge part of life in the home, where the team provide residential, dementia and pre-bookable respite care.

The home has magnificent large gardens. With new furniture, these have just been revamped with the help of community volunteers, who have also created a pond. The residents are nurturing their own herbs and veg from seed, as part of the home’s gardening project, which will then be used in the kitchen.

The residents enjoy seated yoga, visualisation and meditation classes every week, as well as Zumba and dance. There are also twice weekly visits from a mobile hairdresser, who has been pampering residents in the salon for 30 years!

There are monthly cultural days, where the residents learn facts about different countries and the chef creates authentic cuisine, with everything from Spanish and Greek to Italian, where residents helped make pizzas. The chef makes home-cooked meals every day and is a talented baker, with freshly-baked cakes for afternoon tea. The residents often get involved in baking activities. And new to the menu are the cheese and pâté suppers.

The home has a beautiful bistro to relax in with loved ones, who are welcome to visit at any time. It also has its own private family and friends Facebook page, filled with photos and videos of what the residents have been enjoying.

The home is very much part of the local community, with school children visiting regularly for crafts and bingo.

Animal visits are also popular at Basingfield Court, from guinea pigs and rabbits to Shetland ponies.

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Care Provided by Basingfield Court Residential Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 52 Service Users
  • Voluntary / Not for Profit Owned
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • Zina Kenk (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (52)
    • Single Rooms with ensuite Wet Room (37)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Basingfield Court Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,500
    • RESPITE Self-Funded Residential Care from £1,500

  • Our weekly fees are individual to each of our residents and are subject to a pre-admission assessment, which is required to understand the level of care and support needed. Our 2025 weekly care fees for residential care start from £1500 but may be in the region of 30% more*. This depends on your care needs and the type of bedroom that is right for you, from our standard rooms through to our premium bedroom options.


    *If you require more specialist care such as 1-2-1 support, your weekly fee could be higher.
  • (these prices are only a guideline, please contact Basingfield Court Residential Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Basingfield Court Residential Care Home Reviews (61)

Total of 61, showing 41-60
9.7

Basingfield Court Residential Care Home has a Review Score of 9.7 (9.746) out of 10, based on 23 reviews in the last 2 years. Over all time Basingfield Court Residential Care Home has 61 reviews.

Overall Experience

  • 30
  • 25
  • 3
  • 3
  • 0

Date Published

61
4
9
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38

Review from G C (Son of Resident) published on 6 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good home. Mum is well looked after.

Reply from Fae Doherty, Senior Marketing Officer at Basingfield Court Residential Care Home

Thank you for taking the time to review our home, your kind words are very much appreciated. Best wishes, Fae.


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Review from Celia L (Power of Attorney of Resident) published on 24 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The resident is comfortable, warm, well-fed and happy in her room.

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Review from William G (Son of Resident) published on 23 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

In general, we are very pleased with the service that my father receives from the home, and the staff are always very helpful and friendly. The home has experienced some major senior staff changes over the last year that has been very concerning.
The facilities are in generally good order but could,
in some areas, do with some updating. A large amount of time and money was spent this year on making the reception area look more modern to visitors, but this, unfortunately, does not benefit the residents.

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Review from H L (Friend of Resident) published on 15 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Friendly helpful staff. Good accessibility, rooms pleasant. Food adequate.

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Review from Teresa S (Next of Kin) published on 18 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

I had to take my aunt out of this care home at very short notice and move her to another because of the level of care she was receiving. I have made a complaint through Sanctuary Care's official procedures but one month on have received no reply.

Reply from Fae Doherty, Senior Marketing Officer at Basingfield Court Residential Care Home

Dear Teresa, thank you for your feedback. After speaking to our Complaints Champion, I am aware that you have been liaising with our regional manager in regards to your complaint and the home manager is of course also aware. Best wishes,


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Review from Karen B (Daughter of Resident) published on 19 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Management and carers employed by the home are excellent. However, there are very often agency staff working who are not familiar with the residents individual care needs. The residents also are not familiar with the agency staff, and would probably feel more comfortable with a familiar face.

Reply from Fae Doherty, Marketing Officer at Basingfield Court Residential Care Home

Dear Karen, thank you for your kind words about our team. After speaking with the home manager, she has let me know that whilst the home are currently making use of agency staff, the same team are often employed in the home to increase the continuity of care. If you ever have any queries, please do speak to the managers. Best wishes, Fae


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Review from L R (Daughter of Resident) published on 18 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been in the home for a year and on the whole, he/we are happy. However, there has been incidences where requests have been made for extra bedding/carpet cleaning/diabetic checks etc to carers and not followed through. Additionally, for the size of the home, a single activities coordinator
is insufficient for the number of residents and a vehicle to facilitate outings is required. All staff are friendly, caring and helpful but the organisation needs to be better.

Reply from Fae Doherty, Marketing Officer at Basingfield Court Residential Care Home

Thank you for your review. I am glad to hear that you and your father are happy at Basingfield Court. I will pass this onto the home manager, as I know she will be keen to speak with you about your feedback, her door is always open. Best wishes.


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Review from Gillian G (Daughter of Resident) published on 10 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is 93 and has dementia. In May we had the uncomfortable decision to make finding a care home for mum. The decision was very easy for us. The moment we were invited for an interview and shown around we were instantly impressed with the facilities, cleanliness and the staff. Mum went into Basingfield
Court in April and we saw an immediate improvement in her appetite and cleanliness. She joins in with most activities and even trips out. We all have the peace of mind she is being well looked after.

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Review from Natasha (Granddaughter of Resident) published on 29 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Grandad likes Basingfield Court, he feels safe, he is clean and enjoys his meals.
The staff treat him with dignity and respect and independence.
Thank you.

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Review from A B (Daughter of Resident) published on 29 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Wonderful carers.
Very nice room.
Great encourage to mingle.
Laundry!! Washes too hot - indelible pen labels washed out in 14 days. Best jumper put in dryer and shrunk! Lost nightdress. More care, please.

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Review from Martin B (Son of Resident) published on 29 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good staff. Looked after very well. Food good.

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Review from Janet T (Resident) published on 5 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very good and very helpful.

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Review from J L (Resident) published on 30 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The room I occupy is clean, spacious, warm and comfortable has all toilet facilities etc. And light and relaxing the staff are friendly and helpful always ready to help with any problem you may have. Different activities every week for everyone the home has a garden surround which everyone can enjoy
in the summer.

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Review from Christine P (Daughter of Resident) published on 30 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The caring, patience and tenderness of staff is like watching someone with their own relative. The care that's given is how we would like to be able to care for our relative. It's given with a special love and care.
There is a special bond between carer and resident and they feel at peace, having
full trust with their care.

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Review from Elizabeth C S (Resident) published on 16 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to this home for 2 weeks' respite care, and the boxes I have ticked are a true reflection of my stay here. All the staff are lovely, particularly the carers.

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Review from Brenda F (Wife of Resident) published on 1 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am the carer for my husband and do not receive any help. Recently I had to spend a short time in hospital and recovery time after an operation. I urgently needed respite care for my husband at very short notice. Having had a short visit to Basingfield Court Residential Home a few weeks previously
to have a look around I called them for assistance. Without hesitation and at very short notice the management team arranged an assessment which resulted in my husband spending just over a week with them. This was a great help and relief to both of us knowing he was being well looked after. I cannot thank the whole team enough for their help and assistance and for caring for my husband so well. I would happily recommend Basingfield Court to anyone and would definitely not hesitate to use them in the future they certainly went out of their way to make life easier for us both.

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Review from David G (Son of Resident) published on 22 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Good room sizes and standard of cleanliness. Friendly, courteous staff on the whole with one notable exception.
Management helpful when questioned.
Access security good, but results in being kept waiting too long at times (manual door release)
Afternoons seem to pass without much social activity.
Insufficient outings.

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Review from P B (Daughter of Resident) published on 15 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

For over a week, the home has been without running hot water, a basic human right to health and hygiene has been denied and still no end date to the boiler being fixed.

Reply from Louise Palmer, Regional Manager at Basingfield Court Residential Care Home

A representative for the home said: “Thank you for your review. I do understand your frustration, however, our staff worked tirelessly to support our residents throughout to minimise the impact on them as much as possible. As soon as we experienced an issue getting a consistent supply of hot water we contacted the engineers who confirmed we needed a new boiler. This took five working days to fit because of the very specific type we needed, however, we have replaced both boilers as a precaution. If you would like to speak to me further please do not hesitate to come and see me.”


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Review from Mary W (Friend of Resident) published on 18 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot speak about food or value for money - only my opinion as I am only a visitor. A lovely place to visit, the only nice one I have been to.

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Review from Sally B (Friend of Resident) published on 18 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found when visiting my friend the staff are welcoming and curious and always pleased to help! There have been issues with things going missing. Purses, debit cards and phones! On the whole, my friend has been happy at Basingfield Court Residential Care Home in the short time she has been there,
sadly Basingfield Court Residential Care Home is not secure enough for my friend to stay.

Reply from Katherine Mahoney, Home Manager at Basingfield Court Residential Care Home

Thank you for your review and kind words about our team. We have a policy here where residents should always keep items of personal value in the home’s safe or alternatively there is a lockable cupboard in each resident’s bedroom. Please do contact me so we are able to discuss things further.


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Current Review Score: 9.7 (9.746)

Overview of Review Score

The Review Score of 9.7 (9.746) out of 10 for Basingfield Court Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.746 for Basingfield Court Residential Care Home is calculated as follows: ( (211 Excellents x 5) + (54 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 272 Ratings = 4.746

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Basingfield Court Residential Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Jun 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Zina

Zina Kenk

Job Title: Home Manager

Joined: 2022

I joined the team at Basingfield Court as a deputy manager last year, before becoming manager earlier this year. As a team we deliver great care for our residents, working closely with professionals and supporting residents’ families and loved ones.


My career in care started over 10 years ago, working as a carer alongside studying. I have recently completed my level 5 Management in Health and Social Care and will continue to study and learn in my role.


Caring for people is very important to me. I enjoy doing things that will either help someone or change someone’s life, even in a small way. Here at Basingfield Court, our wonderful team support in enriching residents' lives every day. It makes me feel that I am a part of something very special.