All Fees are subject to a full assessment by the care home
Belmont Castle Care Home has a Review Score of 9.7 (9.716) out of 10, based on 18 reviews in the last 2 years. Over all time Belmont Castle Care Home has 137 reviews.
Review from Teresa G (Wife of Resident) published on 14 March 2025
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Reply from Michelle Fellows, Home Manager at Belmont Castle Care Home
Thank you for your thoughtful review. It's wonderful to hear that your husband has felt safe and well cared for at Belmont Castle. We're so pleased that our team's dedication has made a positive difference, and that you find the home warm, inviting, and full of engaging activities. Your kind recommendation means a great deal to us, and we truly appreciate your support.
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Review from T H (Daughter of Resident) published on 3 February 2025
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Reply from Stuart Lamacraft, Marketing at Belmont Castle Care Home
Thank you so much for taking the time to leave a review. We how understand how difficult it can be to make such an important decision on behalf of your mother. It pleases us greatly to hear that your mum has settled in well and is feeling happy and content at Belmont Castle. Our team is dedicated to providing compassionate, personalised care, and it means so much to know their efforts have made a difference for your mum and your family. It's lovely to hear that she enjoys the gardens, birds, and animals too. Your kind words are greatly appreciated by us all-thank you for your trust and support.
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Review from P S (Wife of Resident) published on 31 October 2024
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Reply from Stuart Lamacraft, Marketing Assistant at Belmont Castle Care Home
Thank you for sharing such a thoughtful message during what must have been a difficult time. We're deeply touched to know that your husband felt happy and contented during his time with us, even though it was brief. It's heartening to hear that the care and warmth of Belmont Castle brought some comfort and we're glad our surroundings and atmosphere could offer some peace. Please don't hesitate to reach out if there's anything we can do for you.
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Review from Danielle D (Friend of Resident) published on 18 October 2024
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Reply from Stuart Lamacraft, Marketing Assistant at Belmont Castle Care Home
Thank you so much for sharing your opinion regarding your friend's experience at Belmont Castle Care Home. We're absolutely delighted to hear how quickly she felt at home and how her happiness and well-being have improved in such a short time. Our team, especially the lifestyle lead, work diligently to create a warm and welcoming environment and I'm sure the entire team will be encouraged to know it's made such a positive difference. We're so glad your friend is feeling settled and that you've noticed such a change. Thank you again for your kind words!
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Review from B A (Daughter of Resident) published on 2 October 2024
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Reply from Stuart Lamacraft, Marketing Assistant at Belmont Castle Care Home
Thank you for your kind review! We're so glad to hear that you enjoy visiting Belmont Castle and that our staff have made you feel welcome and supported. Your feedback is very important and we look forward to continuing to provide a warm and friendly environment for everyone. Thank you for being a valued part of our community!
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Review from V W (Daughter of Resident) published on 19 September 2024
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Reply from Stuart Lamacraft, Marketing Assistant at Belmont Castle Care Home
Thank you for your kind words and recommendation. We're truly grateful to hear that you felt comfortable with your mum's care at Belmont Castle and that our team made her feel like family. It's heartwarming to know that both the environment and activities brought comfort to her and to you. Our thoughts are with you during this time and we appreciate your support and trust in us.
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Review from Alexandra S (Daughter of Resident) published on 16 September 2024
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Reply from Stuart Lamacraft, Marketing Assistant at Belmont Castle Care Home
Thank you for sharing such thoughtful feedback. We're so pleased to hear that your family feels welcomed and that your mum is being cared for with compassion and respect at Belmont Castle. It's wonderful to know that her individual needs are being met and we're grateful for your kind words about our dedicated staff. Your trust and appreciation mean a lot to us!
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Review from Ivor W (Husband of Resident) published on 4 September 2024
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Review from Laura R (Daughter-in-law of Resident) published on 28 June 2024
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Reply from Monika Jankauskaite, Digital Marketing Manager at Belmont Castle Care Home
Thank you for your wonderful feedback about Belmont Castle Care Home. We are thrilled to hear that our staff have exceeded your expectations in caring for your mother-in-law. Your kind words motivate us to continue striving for excellence. Thank you for sharing your positive experience and for your continued trust in Belmont Castle Care Home.
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Review from Jeff R (Son of Resident) published on 28 June 2024
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Reply from Monika Jankauskaite, Digital Marketing Manager at Belmont Castle Care Home
Thank you for sharing your experience with Belmont Castle Care Home. It's reassuring to know that our staff's prompt communication and compassionate care have provided you and your mother with the support and reassurance needed during these times.
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Review from F A (Friend of Resident) published on 10 January 2024
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Reply from Sydney Lyttleton, Marketing Assistant at Belmont Castle Care Home
Thank you for your positive feedback about Belmont Castle. We're delighted to hear that you find our home very friendly, with staff who are dedicated to creating a welcoming atmosphere. Our dedicated lifestyle team are responsible for organising the numerous activities happening in the home, ensuring a vibrant and engaging environment. We appreciate your recognition and look forward to continuing to provide a warm and inclusive community where families and friends are always welcome to join in.
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Review from P M (Brother of Resident) published on 9 January 2024
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Reply from Sydney Lyttleton, Marketing Assistant at Belmont Castle Care Home
Thank you for choosing Belmont Castle Care Home, and we appreciate your positive feedback. We are pleased to hear that your sister is enjoying the active and pleasant environment, engaging in various activities created by our lifestyle team, and finding camaraderie with fellow residents. We look forward to providing continued excellent care and ensuring her comfort in our home. Thank you again for your kind words.
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Review from G C (Daughter of Resident) published on 6 September 2023
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Reply from Sydney Lyttleton, Marketing Assistant at Belmont Castle Care Home
Thank you for taking the time to share your thoughts about Belmont Castle Care Home. We truly appreciate your kind words and are delighted to hear that your mum has been receiving wonderful care from our dedicated team. We take immense pride in offering homemade, delicious meals and engaging activities that bring joy to our residents' lives. Our residents' happiness and comfort are at the heart of everything we do, and your review reinforces our commitment to their well-being. Thank you again for your review.
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Review from Cheryl P (Granddaughter of Resident) published on 31 August 2023
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Reply from Sydney Lyttleton, Marketing Assistant at Belmont Castle Care Home
We greatly appreciate your kind words. At Belmont Castle Care Home, we strive to offer a welcoming and supportive environment for all our residents. It's heartening to know that you loved one is well-supported by our team. Thank you again for leaving such a positive review. Your feedback will be shared on with the rest of the team.
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Review from N D (Daughter of Resident) published on 9 June 2023
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Reply from Sydney Lyttleton, Marketing Assistant at Belmont Castle Care Home
Thank you for your review and positive comments, regarding our home and staff, who work hard to deliver high standards of quality care at all times. Your feedback will be passed on to the team.
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Review from Laurie J (Son of Resident) published on 9 June 2023
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Reply from Sydney Lyttleton, Marketing Assistant at Belmont Castle Care Home
Thank you for your kind words regarding our home and staff at Belmont Castle Care Home. Our dedicated staff work hard to deliver high standards of quality care services for your loved ones, at all times. Your feedback will be passed on to the team.
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Review from Sandra B (Daughter of Resident) published on 26 May 2023
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Review from Rita T (Wife of Resident) published on 25 May 2023
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Reply from Sydney Lyttleton, Marketing Assistant at Belmont Castle Care Home
Thank you for your review and positive comments, regarding our home and staff, who work hard to deliver high standards of quality care at all times.
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Review from Paula R (Daughter-in-law of Resident) published on 15 February 2023
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Reply from Monika Jankauskaite, Digital Marketing Manager at Belmont Castle Care Home
We would like to apologize for your negative experience. We do our best to ensure that our residents and their families are happy with our service.
We are grateful that you gave us the opportunity to discuss your concerns and to take this through our robust and comprehensive complaints process which is now complete.
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Review from L D (Friend of Resident) published on 10 February 2023
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Reply from Sydney Lyttleton, Marketing Assistant at Belmont Castle Care Home
Thank you for your kind words, regarding our home and staff at Belmont Castle. Our highly experienced team work hard to deliver high standards of quality care at all times for your loved ones. Your review will be passed on to the team
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The Review Score of 9.7 (9.716) out of 10 for Belmont Castle Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 18 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.716 for Belmont Castle Care Home is calculated as follows: ( (160 Excellents x 5) + (49 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 215 Ratings = 4.716
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Belmont Castle Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 18 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 22 Jul 2021
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Home Manager
Joined: 2024
My name is Michelle Fellowes, and I am the registered manager at Belmont Castle Care Home. I have worked in health and social care for 34 years, becoming a manager in 2008.
I am passionate about ensuring that each resident is at the centre of everything we do. As a team, we will continue to provide excellent person-centred care that enhances the lives of our community.
On a personal note, I got married in Sorrento, Italy, in 2008, and every year since, the magic of Italy has captured my heart for holidays. I enjoy spending time with my family and friends, and I love getting to know new people.
I am proud to lead the team at Belmont Castle and look forward to welcoming you.
Job Title: Deputy Manager
Joined: 2022
My name is Amanda Edwards, but I prefer Mandie. I have worked in the care sector for the last 24 years. I have joined Belmont Castle Care Home to develop and enhance my skills as a Deputy Manager. What I love about my job and the care industry is that every day is different, and I learn new things.
I am a mother of 4 sons and have a grandson, my youngest is an aspiring young footballer, and most of my spare time is spent going to matches and tournaments with his squad.
Job Title: Administration Manager
My name is Jemima Chowdhury, and I am the Administration Manager at Belmont Castle Care Home. My role is to support the home manager and deal with staffing, residency, and financial processes within the home. I have a BSc in Psychology and an MSc in Health Psychology and have worked in the health sector since 2018.
I am family orientated and spend a lot of my time out and about with my family. I also love to read, draw, and occasionally bake!
Job Title: Lifestyle Lead
My name is Lorraine and I’m the Lifestyle Lead at Belmont Castle Care Home. I have experience with risk assessment, legal requirements, having a role of a welfare representative and an auditor. For the last 5 years, I have also been a community pioneer.
I am very family orientated. Family and friends are always close to my heart. I enjoy days out, socializing, reading, and working alongside different communities as well as people from all different walks of life.
The lifestyle Lead role gives me so much fulfilment being able to share fun and laughter with our lovely residents. I’m so happy to see how the activities I arrange bring our residents joy, happiness and improve their overall wellbeing. If there was ever a perfect Role, mine is here at Belmont Castle.
Job Title: Head of Housekeeping
My name is Debra Gledhill and I’m the Head of Housekeeping. I’ve been a part of Belmont’s team for over 3 years now. We’re one big family here and I enjoy every day working here.
I’m a mother of 3 and have 9 grandchildren. I enjoy my spare time spending with my big family and my pet dog. I also enjoy gardening activities.