Belmont Castle Care Home

Portsdown Hill Road, Bedhampton, Havant PO9 3JY
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9.7 137 Reviews
  • Belmont Castle Care Home, Havant
Belmont Castle Care Home is set in three acres of beautiful gardens, with panoramic views across the Solent and the Downs, it is very well established as it opened as a residential care home in April 1986.

Offering 40 spacious en-suite rooms, a wide range of facilities and 24-hour expert care. Set in an ideal location with landscaped gardens incorporating a bird aviary, which has been designed to give birds room to fly and interact. The aviary is always changing and draws much interest from the residents of the home.

Belmont Castle offers a holistic approach to care in a highly professional and homely atmosphere.

The home is a centre of excellence for dementia care and staff loyalty has been exceptionally high over the years. Belmont Castle Care Home is part of the Aria Care Group - a leading provider of high-quality care homes, dedicated to creating unique settings and delivering outstanding care.

Care Provided by Belmont Castle Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Asperger Syndrome
  • Hearing Impairment
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Michelle Fellowes (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (40)
    • Single Rooms with ensuite Wet Room (25)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Belmont Castle Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,400
    • Self-Funded Residential Dementia Care from £1,400
    • RESPITE Self-Funded Residential Care from £1,550
    • RESPITE Self-Funded Residential Dementia Care from £1,550
  • All Fees are subject to a full assessment by the care home


  • (these prices are only a guideline, please contact Belmont Castle Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room

Belmont Castle Care Home Reviews (137)

Total of 137, showing 1-20
9.7

Belmont Castle Care Home has a Review Score of 9.7 (9.716) out of 10, based on 18 reviews in the last 2 years. Over all time Belmont Castle Care Home has 137 reviews.

Overall Experience

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119
Overall Experience  Overall Experience 5.0 out of 5

My husband has only been here for just over a month but it has been a very safe period. His falls has lessened because of the care he has here. All the staff are excellent, very caring and compassionate. Belmont Castle is always warm and inviting. There are a lot of activites every day. The food is
very good and plenty of it. Belmont Castle residental home is a place we would recommend to everybody.

Reply from Michelle Fellows, Home Manager at Belmont Castle Care Home

Thank you for your thoughtful review. It's wonderful to hear that your husband has felt safe and well cared for at Belmont Castle. We're so pleased that our team's dedication has made a positive difference, and that you find the home warm, inviting, and full of engaging activities. Your kind recommendation means a great deal to us, and we truly appreciate your support.


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Overall Experience  Overall Experience 5.0 out of 5

My mum joined the Belmont Castle Care Home in June 2024. She took a little bit of settling in (she has Alzheimer's dementia and can be quite grumpy). In six months, the staff have taken the time to get to know her and work with her and she really has become so much more settled and content. It is lovely
to see her smiling when we visit. She has her favourites and the team have got to know her and are brilliant with her.
Both me and my brother feel so relieved after a really tough couple of years trying to do everything for our mum ourselves to know that she is safe, happy and well looked after. We chose Belmont because it had a lovely, homely feel and the staff made us feel welcome. Mum loves gardens and birds and animals so the aviary and garden area outside in the summer are a lovely bonus for her. It is not an easy decision to make on behalf of a loved one to send them to a home but now our mum has settled which is down to the hard work of all the staff at Belmont, I am pleased we chose here.

Reply from Stuart Lamacraft, Marketing at Belmont Castle Care Home

Thank you so much for taking the time to leave a review. We how understand how difficult it can be to make such an important decision on behalf of your mother. It pleases us greatly to hear that your mum has settled in well and is feeling happy and content at Belmont Castle. Our team is dedicated to providing compassionate, personalised care, and it means so much to know their efforts have made a difference for your mum and your family. It's lovely to hear that she enjoys the gardens, birds, and animals too. Your kind words are greatly appreciated by us all-thank you for your trust and support.


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Overall Experience  Overall Experience 5.0 out of 5

Sadly, my husband was only in Belmont Castle Care Home for one week before he suddenly and sadly, passed away.
During that time, he was treated with great care and was happy and contented. All the staff are caring and efficient. The general ambience of Belmont Castle is welcoming and homely, the general
appearance, both inside and outside, is well-kept.

Reply from Stuart Lamacraft, Marketing Assistant at Belmont Castle Care Home

Thank you for sharing such a thoughtful message during what must have been a difficult time. We're deeply touched to know that your husband felt happy and contented during his time with us, even though it was brief. It's heartening to hear that the care and warmth of Belmont Castle brought some comfort and we're glad our surroundings and atmosphere could offer some peace. Please don't hesitate to reach out if there's anything we can do for you.


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Overall Experience  Overall Experience 5.0 out of 5

My friend came to Belmont Castle Care Home from hospital. When she arrived, she was greeted by such happy, smiley, helpful staff who made her feel welcome straight away. Me and my friend had a coffee together before going to her lovely room. Day two of visiting my friend, I was so shocked as to how
she was such a different person, happy, smiling and talking! She seemed so settled. The lifestyle lead has been amazing.

Reply from Stuart Lamacraft, Marketing Assistant at Belmont Castle Care Home

Thank you so much for sharing your opinion regarding your friend's experience at Belmont Castle Care Home. We're absolutely delighted to hear how quickly she felt at home and how her happiness and well-being have improved in such a short time. Our team, especially the lifestyle lead, work diligently to create a warm and welcoming environment and I'm sure the entire team will be encouraged to know it's made such a positive difference. We're so glad your friend is feeling settled and that you've noticed such a change. Thank you again for your kind words!


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Overall Experience  Overall Experience 4.0 out of 5

My experience of Belmont Castle Care Home is very good. I enjoy visiting and find all the staff are very welcoming, friendly and helpful.

Reply from Stuart Lamacraft, Marketing Assistant at Belmont Castle Care Home

Thank you for your kind review! We're so glad to hear that you enjoy visiting Belmont Castle and that our staff have made you feel welcome and supported. Your feedback is very important and we look forward to continuing to provide a warm and friendly environment for everyone. Thank you for being a valued part of our community!


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Overall Experience  Overall Experience 5.0 out of 5

A very friendly and warm place. I was completely comfortable with my mum being there. The staff are on another level. They make the residents feel like family. The premises are lovely and spacious. The rooms are a good size and ensuite. The food is excellent. Plenty of activities and also quiet spaces.
Since my mum has now passed away, I miss going in there. I would not hesitate to recommend this care home.

Reply from Stuart Lamacraft, Marketing Assistant at Belmont Castle Care Home

Thank you for your kind words and recommendation. We're truly grateful to hear that you felt comfortable with your mum's care at Belmont Castle and that our team made her feel like family. It's heartwarming to know that both the environment and activities brought comfort to her and to you. Our thoughts are with you during this time and we appreciate your support and trust in us.


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Overall Experience  Overall Experience 5.0 out of 5

My mother has resided at Belmont Castle Care Home for about ten months now and as a family, we are extremely pleased with her care and well-being. The staff have been most welcoming, understanding and kind, they treat my mum with compassion and inclusion which in turn, makes all our family feel included
and considered both in her well-being and medical care. We all feel she is treated as an individual and her needs at the forefront of her care, they are lovely staff and the length most of them have been there is testament to the care home.

Reply from Stuart Lamacraft, Marketing Assistant at Belmont Castle Care Home

Thank you for sharing such thoughtful feedback. We're so pleased to hear that your family feels welcomed and that your mum is being cared for with compassion and respect at Belmont Castle. It's wonderful to know that her individual needs are being met and we're grateful for your kind words about our dedicated staff. Your trust and appreciation mean a lot to us!


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Overall Experience  Overall Experience 5.0 out of 5

I am really pleased with the care my wife is getting from the staff at Belmont Castle Care Home. It has made a big difference to the way she is now and before she went there, she joins in with all the games etc. and seems to be a lot happier than before she went there. She has also made a lot of new
friends. All the staff are excellent and can't do more to help her. They also treat me as one of the gang and get me to join in with what they are doing. Thank you.

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Overall Experience  Overall Experience 5.0 out of 5

The staff at Belmont Castle Care Home are fantastic! They consistently go above and beyond in the care my mother-in-law receives.
She is quite a fussy eater and often wants a meal not in the menu for that day. The staff will always provide something she fancies without fuss. As they have got to know
her, they will offer an alternative before she asks!
The well-being team are fantastic and encourages her to participate in activities while letting her choose a talent in itself!

Reply from Monika Jankauskaite, Digital Marketing Manager at Belmont Castle Care Home

Thank you for your wonderful feedback about Belmont Castle Care Home. We are thrilled to hear that our staff have exceeded your expectations in caring for your mother-in-law. Your kind words motivate us to continue striving for excellence. Thank you for sharing your positive experience and for your continued trust in Belmont Castle Care Home.


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Overall Experience  Overall Experience 5.0 out of 5

My mother has had several falls. The staff always keep in touch to let me know the details of the fall. They are very kind to Mum and always reassure her. The staff, from top to bottom, are fantastic. I am very happy that we chose Belmont Castle Care Home.

Reply from Monika Jankauskaite, Digital Marketing Manager at Belmont Castle Care Home

Thank you for sharing your experience with Belmont Castle Care Home. It's reassuring to know that our staff's prompt communication and compassionate care have provided you and your mother with the support and reassurance needed during these times.


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Overall Experience  Overall Experience 4.0 out of 5

Very friendly home. Staff are so friendly, so many activities happening in the home, where families and friends are always invited to join in.

Reply from Sydney Lyttleton, Marketing Assistant at Belmont Castle Care Home

Thank you for your positive feedback about Belmont Castle. We're delighted to hear that you find our home very friendly, with staff who are dedicated to creating a welcoming atmosphere. Our dedicated lifestyle team are responsible for organising the numerous activities happening in the home, ensuring a vibrant and engaging environment. We appreciate your recognition and look forward to continuing to provide a warm and inclusive community where families and friends are always welcome to join in.


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Overall Experience  Overall Experience 5.0 out of 5

Having looked at about ten care homes in the area, we decided on Belmont Castle Care Home. Belmont Castle has not let my sister down as the staff are very active and pleasant. She has plenty of activities to do and has a lovely en-suite bedroom. My sister has found residents she can have a laugh with
and I am sure that she will enjoy the garden when spring comes.

Reply from Sydney Lyttleton, Marketing Assistant at Belmont Castle Care Home

Thank you for choosing Belmont Castle Care Home, and we appreciate your positive feedback. We are pleased to hear that your sister is enjoying the active and pleasant environment, engaging in various activities created by our lifestyle team, and finding camaraderie with fellow residents. We look forward to providing continued excellent care and ensuring her comfort in our home. Thank you again for your kind words.


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Overall Experience  Overall Experience 5.0 out of 5

The care Mum has been given in Belmont Castle has been wonderful. They are a lovely team who all do their best for the residents. The food is wonderful too - all homemade. The activities have given Mum so much enjoyment - baking cakes, singing, balloon tennis. Seeing the therapy dog and having regular
visits from the local children's nursery. A lot of thought and care goes into making the resident's lives happy and comfortable.

Reply from Sydney Lyttleton, Marketing Assistant at Belmont Castle Care Home

Thank you for taking the time to share your thoughts about Belmont Castle Care Home. We truly appreciate your kind words and are delighted to hear that your mum has been receiving wonderful care from our dedicated team. We take immense pride in offering homemade, delicious meals and engaging activities that bring joy to our residents' lives. Our residents' happiness and comfort are at the heart of everything we do, and your review reinforces our commitment to their well-being. Thank you again for your review.


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Overall Experience  Overall Experience 5.0 out of 5

We had been searching for the perfect new home for Nan. Belmont made us feel so welcome, supported and showed general care and interest. We knew this had to be Nan's new 'castle' fit for the queen she should be! Thank you for making her so happy and supported, the care and love from everyone is brilliant!
We love visiting and seeing Nan so happy! Thank you.

Reply from Sydney Lyttleton, Marketing Assistant at Belmont Castle Care Home

We greatly appreciate your kind words. At Belmont Castle Care Home, we strive to offer a welcoming and supportive environment for all our residents. It's heartening to know that you loved one is well-supported by our team. Thank you again for leaving such a positive review. Your feedback will be shared on with the rest of the team.


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Overall Experience  Overall Experience 5.0 out of 5

My dad settled in really quickly and is enjoying his stay. The staff are very friendly and easy to speak to.

Reply from Sydney Lyttleton, Marketing Assistant at Belmont Castle Care Home

Thank you for your review and positive comments, regarding our home and staff, who work hard to deliver high standards of quality care at all times. Your feedback will be passed on to the team.


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Overall Experience  Overall Experience 4.0 out of 5

My father has been in the home for just over two years and I feel he has been very well cared for. The facilities are dated but recent refurb has improved things. The staff have been very considerate in looking after my dad's needs in every way.

Reply from Sydney Lyttleton, Marketing Assistant at Belmont Castle Care Home

Thank you for your kind words regarding our home and staff at Belmont Castle Care Home. Our dedicated staff work hard to deliver high standards of quality care services for your loved ones, at all times. Your feedback will be passed on to the team.


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Overall Experience  Overall Experience 5.0 out of 5

A very homely feel when you arrive. The staff are welcoming and chatty. Always kept informed of any issues regarding Mum. Activities are excellent and Mum really enjoys joining in when able.

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Overall Experience  Overall Experience 5.0 out of 5

Very good. The staff are very helpful. Lots of things going on for the residents and families were included and kept updated.

Reply from Sydney Lyttleton, Marketing Assistant at Belmont Castle Care Home

Thank you for your review and positive comments, regarding our home and staff, who work hard to deliver high standards of quality care at all times.


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Overall Experience  Overall Experience 1.0 out of 5

When looking for a place for my mother-in-law, Belmont sounded like the ideal environment but we were told what we wanted to hear, e.g. activities daily, stimulation and medical support.
After being there for two days we visited to find her alone in a chair with back pain, I asked as to why pain relief
wasn't given, the response was "she didn't have a prescription for paracetamol"; (so what happens if residents have a headache) when I then phoned emergency number who sent one to the pharmacy.
Since then she's had a number of water infections due to lack of fluids, and missed medication for 5 day's then 9 days. If I could get an emergency prescription why couldn't they after one day? We feel this has set her back in her health. She had a number of falls and resistance had to call out for help, one fall resulting in fracturing her elbow. This resulted in her losing the mobility of her leg because she relied on a frame for walking. We've since moved her and she's improving.

Reply from Monika Jankauskaite, Digital Marketing Manager at Belmont Castle Care Home

We would like to apologize for your negative experience. We do our best to ensure that our residents and their families are happy with our service.
We are grateful that you gave us the opportunity to discuss your concerns and to take this through our robust and comprehensive complaints process which is now complete.


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Overall Experience  Overall Experience 5.0 out of 5

This was my first visit and I was impressed by the warmth and cleanliness of the rooms I went in. The staff members were very welcoming and one lady, in particular, was very informative about the home and procedures and activities. Overall for a first visit, very good.

Reply from Sydney Lyttleton, Marketing Assistant at Belmont Castle Care Home

Thank you for your kind words, regarding our home and staff at Belmont Castle. Our highly experienced team work hard to deliver high standards of quality care at all times for your loved ones. Your review will be passed on to the team


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Current Review Score: 9.7 (9.716)

Overview of Review Score

The Review Score of 9.7 (9.716) out of 10 for Belmont Castle Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.716 for Belmont Castle Care Home is calculated as follows: ( (160 Excellents x 5) + (49 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 215 Ratings = 4.716

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Belmont Castle Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Jul 2021

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (5)

Michelle

Michelle Fellowes

Job Title: Home Manager

Joined: 2024

My name is Michelle Fellowes, and I am the registered manager at Belmont Castle Care Home. I have worked in health and social care for 34 years, becoming a manager in 2008.


I am passionate about ensuring that each resident is at the centre of everything we do. As a team, we will continue to provide excellent person-centred care that enhances the lives of our community.


On a personal note, I got married in Sorrento, Italy, in 2008, and every year since, the magic of Italy has captured my heart for holidays. I enjoy spending time with my family and friends, and I love getting to know new people.


I am proud to lead the team at Belmont Castle and look forward to welcoming you.


Amanda

Amanda Edwards

Job Title: Deputy Manager

Joined: 2022

My name is Amanda Edwards, but I prefer Mandie. I have worked in the care sector for the last 24 years. I have joined Belmont Castle Care Home to develop and enhance my skills as a Deputy Manager. What I love about my job and the care industry is that every day is different, and I learn new things.


I am a mother of 4 sons and have a grandson, my youngest is an aspiring young footballer, and most of my spare time is spent going to matches and tournaments with his squad.


Jemima

Jemima Chowdhury

Job Title: Administration Manager

My name is Jemima Chowdhury, and I am the Administration Manager at Belmont Castle Care Home. My role is to support the home manager and deal with staffing, residency, and financial processes within the home. I have a BSc in Psychology and an MSc in Health Psychology and have worked in the health sector since 2018.


I am family orientated and spend a lot of my time out and about with my family. I also love to read, draw, and occasionally bake!


Lorraine

Lorraine Mayhew

Job Title: Lifestyle Lead

My name is Lorraine and I’m the Lifestyle Lead at Belmont Castle Care Home. I have experience with risk assessment, legal requirements, having a role of a welfare representative and an auditor. For the last 5 years, I have also been a community pioneer.
I am very family orientated. Family and friends are always close to my heart. I enjoy days out, socializing, reading, and working alongside different communities as well as people from all different walks of life.
The lifestyle Lead role gives me so much fulfilment being able to share fun and laughter with our lovely residents. I’m so happy to see how the activities I arrange bring our residents joy, happiness and improve their overall wellbeing. If there was ever a perfect Role, mine is here at Belmont Castle.


Debra

Debra Gledhill

Job Title: Head of Housekeeping

My name is Debra Gledhill and I’m the Head of Housekeeping. I’ve been a part of Belmont’s team for over 3 years now. We’re one big family here and I enjoy every day working here.
I’m a mother of 3 and have 9 grandchildren. I enjoy my spare time spending with my big family and my pet dog. I also enjoy gardening activities.


Frequently Asked Questions about Belmont Castle Care Home

What types of Care is Belmont Castle Care Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Belmont Castle Care Home provide?

Palliative Care, Convalescent Care & Physiotherapy are other types of care provided.

How many Rooms does Belmont Castle Care Home have?

There are 40 Single Rooms.

What are the Facilities & Services at Belmont Castle Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Belmont Castle Care Home to the centre of Havant?

1.6 mile(s) as the crow flies, distance by road may be significantly further.