Belmont Castle Care Home

Portsdown Hill Road, Bedhampton, Havant PO9 3JY
Submit a Review
9.7 137 Reviews
  • Belmont Castle Care Home, Havant
Belmont Castle Care Home is set in three acres of beautiful gardens, with panoramic views across the Solent and the Downs, it is very well established as it opened as a residential care home in April 1986.

Offering 40 spacious en-suite rooms, a wide range of facilities and 24-hour expert care. Set in an ideal location with landscaped gardens incorporating a bird aviary, which has been designed to give birds room to fly and interact. The aviary is always changing and draws much interest from the residents of the home.

Belmont Castle offers a holistic approach to care in a highly professional and homely atmosphere.

The home is a centre of excellence for dementia care and staff loyalty has been exceptionally high over the years. Belmont Castle Care Home is part of the Aria Care Group - a leading provider of high-quality care homes, dedicated to creating unique settings and delivering outstanding care.

Show Belmont Castle Care Home on the Map

Care Provided by Belmont Castle Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Asperger Syndrome
  • Hearing Impairment
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Michelle Fellowes (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (40)
    • Single Rooms with ensuite Wet Room (25)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Belmont Castle Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,400
    • Self-Funded Residential Dementia Care from £1,400
    • RESPITE Self-Funded Residential Care from £1,550
    • RESPITE Self-Funded Residential Dementia Care from £1,550

  • All Fees are subject to a full assessment by the care home
  • (these prices are only a guideline, please contact Belmont Castle Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room

Belmont Castle Care Home Reviews (137)

Total of 137, showing 21-40
9.7

Belmont Castle Care Home has a Review Score of 9.7 (9.716) out of 10, based on 18 reviews in the last 2 years. Over all time Belmont Castle Care Home has 137 reviews.

Overall Experience

  • 118
  • 15
  • 3
  • 0
  • 1

Date Published

137
5
10
18
119

Review from Julie H (Daughter of Resident) published on 8 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has only been a resident for four weeks, but from the first show around to my father's admission, he and all the family have been made welcome. It was his birthday within the second week and the party food that was prepared surprised us all. The staff are approachable and always find time
to listen to any concerns. Very pleased with the facilities and the activities coordinator, a credit to the company.

Reply from Sydney Lyttleton, Marketing Assistant at Belmont Castle Care Home

Thank you for your positive review. Our experienced staff at Belmont aspire to make a difference in the lives of those we engage with. This ensures the transition into care is not only seamless but that their residence with us is fulfilling, meaningful and fully adaptable to any changing care needs they may require. The varied approach to activities and entertainment encourages our residents to share their interests, develop new ones, and continue their hobbies during this new stage in their lives. Your kind words will be passed on to the team, who will be delighted to hear your feedback.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jemma M (Granddaughter of Resident) published on 24 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My grandad has only been at Belmont for a short while but he has settled in extremely well. All the staff are friendly. The activity coordinator is fab and encourages Grandad to join in with activities, which he enjoys.

Reply from Sydney Lyttleton, Marketing Assistant at Belmont Castle Care Home

Thank you for taking the time to leave such a positive review. Our team at Belmont Castle, prides itself in providing the best possible care in a relaxed, homely atmosphere. Our residents are our number one priority and with the help of our lifestyle leads, we are always aiming to inspire moments of joy throughout their day-to-day lives. Your kind words will be shared on with the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sarah H (Daughter of Resident) published on 24 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident in Belmont Castle for approximately 18 months, the care is above and beyond the staff are always so helpful. My dad has a lovely rapport with the staff, and his belongings are looked after, Covid had a huge impact on everyone and since restrictions have lifted its so lovely
to interact with everyone again, the activities are having a big impact on the residents, can't thank everyone at Belmont for everything they do.

Reply from Sydney Lyttleton, Marketing Assistant at Belmont Castle Care Home

Thank you for your lovely comment. The care services we deliver as a team to our residents at Belmont Castle are extremely important to us, and we are very proud of our home and the staff who look after our residents. Our lifestyle leads are always offering residents a wide range of activities to take part in, allowing them to remain social and pursue new interests and hobbies. Your kind words will be shared with the team, thank you again for your review.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alie C (Daughter of Resident) published on 19 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Belmont Castle has recently undergone lots of positive changes, thankfully for the better.
Now, having great leadership with a new manager, the overall experience (as a family member) watching how my relative is being looked after, is now, I feel, in safer hands.
I feel he is now being looked after
well. At times over the last few years, this hasn't been the case, at times. Covid rules and poor management has caused me great anxiety about my relative's care, but now I feel much more at ease, that my relative is as comfortable as can be expected.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Andrew D (Son of Resident) published on 12 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic from day one. Mum really settled in well. The staff were very friendly and helpful. The place was very clean and tidy, well organised and great activities. Would highly recommend.

Reply from Sydney Lyttleton, Marketing Assistant at Belmont Castle Care Home

Thank you for your review and positive comments, regarding our home and staff, who work hard to deliver high standards of quality care at all times. Your feedback will be passed on to the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Debbie H (Daughter of Resident) published on 7 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very well looked after, excellent care home, great food and staff etc.

Reply from Sydney Lyttleton, Marketing Assistant at Belmont Castle Care Home

Thank you for your positive review, regarding our home and staff, who work hard to deliver high standards of quality care at all times. Your feedback will be passed on to the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Christine D (Wife of Resident) published on 23 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Management/assistant manager excellent. Area management visiting - poor. Had a bad experience talking in her office. No understanding of my husband's needs. No privacy - staff in and out. Condescending to speak to me on my own when I was distressed. Not happy at all with the outcome.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lynda P (Friend of Resident) published on 9 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Having arranged a time to visit my friends, on arrival, I was told she was out (I was pleased as it was her birthday), so I waited about half an hour to see her. However, the staff were very kind in inviting me to join my friends for afternoon tea. Staff are generally very pleasant, but I would say
there are one or two issues in communication.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C B (Regular Volunteer) published on 8 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely amazing home! Staff are genuine and professional and uphold the most respect and quality when delivering care. The care they give to residents is absolutely amazing. They make everyone feel as though they are part of a family! They give residents a safe home to be able to feel like themselves
and give their all to help give them the right care that they need. I would highly recommend this home, it’s absolutely brilliant what they do.

Reply from Monika Jankauskaite, Digital Marketing Manager at Belmont Castle Care Home

Thank you for taking the time to leave us such an amazing review. We are absolutely delighted with your positive comments, it really does mean a lot to us to know that the hard work and dedication we provide is recognised.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J F (Daughter-in-law of Resident) published on 25 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have reviewed our experience outdoors as we have only been allowed to look at the bedroom due to covid-19. From our initial contact with the manage and deputy to all the staff we have met on our visits; care and dignity to our Mum have been excellent. She cannot speak highly enough of her care, attention
and dignified way she is treated - also she says the food is wonderful.

Reply from Aileen Nimmo, Sales & Marketing at Belmont Castle Care Home

We are thrilled to read your Mum cannot speak highly enough of the team at Belmont Castle. We will share your kind words with the staff, as it always means a lot to them to hear that their commitment to caring for our residents is appreciated. We will give a special mention to the chef who does indeed produce wonderful meals.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M D (Daughter of Resident) published on 3 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Caring staff. Clean most areas. Staff very good with residents and relatives. Food is very good. Communications need improving. Please pay more attention to car parking and surrounding area asap.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gordon D (Relative of Resident) published on 29 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my loved one receives is second to none. I cannot fault any one thing, always a warm welcome from the staff. Very well organised, always something going on, singalongs, artists, animals brought in, outside parties and trips out.
The food is varied and well presented and a great choice. Snacks
and drinks are available at all times. The staff always have time for the residents and their families. The place is spotless, safe and secure and managed very well.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S F (Daughter of Resident) published on 7 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been at Belmont for the past six months and he has settled in extremely well and he loves the surroundings. He thinks the food is fantastic and joins in in all the activities which are very well organised. The team have been brilliant in decorating his room in a theme he chose, which he
absolutely loves. We can not thank the team enough for all their hard work, support and effort to have enabled my father to fit in so well, to what is such a wonderful and well looked after home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Zachary I (Son of Resident) published on 7 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having one of your loved ones move into a care home is one of the hardest decisions to make. being filled with anxiety on whether this is the right choice for your loved ones and in my case, my mother. What the Staff at Belmont exceeded at was putting my mind at rest and not only making my mum feel,
safe, cared for and welcome in her new home. The Staff at Belmont go above and beyond their duties regarding the care of mum, they also make me and my family feel welcome when we visit always smiling and always up for a laugh which in my opinion is vital for the mental health of not only mum but for the family as a whole. All you want for your family is for them to feel safe, comfortable and happy and Belmont gives this always. Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Derek R (Resident) published on 29 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I entered Belmont Castle Care Home at a very low point in my life, having just lost my wife of 58 years, expecting to be plunged into a world of do's and don'ts but instead of that, I was plunged into a world of care, understanding and goodness by all members of the staff. The care home is a relaxed
place to live, the food is well cooked, well prepared and well-balanced and there are activities to suit everybody's abilities. A big feature is the way families are encouraged to join in on the events held at Belmont Castle. The word of the day every day is fun! fun! fun!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Debbie (Daughter of Resident) published on 29 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad came to live at Belmont Castle after having a horrid time at his first care home, we lost my mum in 2017 and dad needed care after a year.
Belmont Castle treats my dad with the respect an 82-year-old man deserves. He has said it is the first time since my mum passed he has felt happy which makes
all his family happy. I'm very very pleased knowing he is safe and well cared for and nothing is too much trouble for them. Thank you Belmont Castle.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Linda R (Daughter of Resident) published on 16 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum, suffering with Alzheimer’s, was happily settled at another care home; it was extremely stressful to be told it was closing and Mum needed to be re-homed. My sister was away and we were also due to go abroad. The care home was selected by Mum’s allocated social worker. I looked at their website
and was convinced that this was somewhere I’d want Mum to be. My sister visited Belmont Castle on her return and Mum was accepted. A huge relief then as it continues to be. Mum settled extremely well. The staff are lovely with her and in a short time have fully got her measure. Mum can be quite forceful but this seemingly poses no problems. She is well cared for, always presentable and seems as happy there as she was in her previous home. In general, the staff are good to deal with and supportive when, on a visit, Mum is having a disinterested day. They are wonderfully patient with her and genuinely seem to like her, which I’m sure Mum senses. Having a meal with Mum is an added bonus.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Liam C (Grandson of Resident) published on 15 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The quality of care that was given to my grandfather after declining rapidly was second to none.
Their understanding, patience, empathy and compassion was truly welcomed in such a trying time.
We're all so happy that he spent his final memories within a happy, fun-loving place with kind caring people.


Thank

you Belmont team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Angela W (Daughter of Resident) published on 15 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother is extremely happy at Belmont Castle, we cannot thank the staff enough for the care which is being provided.
Mum is always clean and tidy, her room is beautiful, just like being at home.
When my mum was discharged from hospital without a care package I was at my wit's end not being able
to work full time and give the care to mum that she needed. After phoning 12 care homes I phoned Belmont Castle, which I knew had good reports, but also knew were extremely popular and thought would have a waiting list. But mum was lucky enough to take up residence within the week and has not looked back. I know mum is getting the care she needs. The staff are always very welcoming. My 3 and half year old Granddaughter loves visiting Nanny at the Castle. At Belmont Castle, there is always something to do, a very happy sociable care home to be in. Cannot give enough praise.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Debbie S (Daughter of Resident) published on 15 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother who has dementia moved into Belmont Castle Care Home and has settled in extremely well and she is very happy. The atmosphere is one of a happy family and everyone is made to feel at home. The staff are extremely friendly and helpful and also very knowledgable within their areas of responsibility.
Nothing is too much trouble. The food is excellent (cakes are amazing) and my mother is eating well. The home is super clean and cheerful and bright.
I am very glad we have made this choice for her.
Thank you to all the amazing staff!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.7 (9.716)

Overview of Review Score

The Review Score of 9.7 (9.716) out of 10 for Belmont Castle Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.716 for Belmont Castle Care Home is calculated as follows: ( (160 Excellents x 5) + (49 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 215 Ratings = 4.716

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Belmont Castle Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Jul 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (5)

Michelle

Michelle Fellowes

Job Title: Home Manager

Joined: 2024

My name is Michelle Fellowes, and I am the registered manager at Belmont Castle Care Home. I have worked in health and social care for 34 years, becoming a manager in 2008.


I am passionate about ensuring that each resident is at the centre of everything we do. As a team, we will continue to provide excellent person-centred care that enhances the lives of our community.


On a personal note, I got married in Sorrento, Italy, in 2008, and every year since, the magic of Italy has captured my heart for holidays. I enjoy spending time with my family and friends, and I love getting to know new people.


I am proud to lead the team at Belmont Castle and look forward to welcoming you.


Amanda

Amanda Edwards

Job Title: Deputy Manager

Joined: 2022

My name is Amanda Edwards, but I prefer Mandie. I have worked in the care sector for the last 24 years. I have joined Belmont Castle Care Home to develop and enhance my skills as a Deputy Manager. What I love about my job and the care industry is that every day is different, and I learn new things.


I am a mother of 4 sons and have a grandson, my youngest is an aspiring young footballer, and most of my spare time is spent going to matches and tournaments with his squad.


Jemima

Jemima Chowdhury

Job Title: Administration Manager

My name is Jemima Chowdhury, and I am the Administration Manager at Belmont Castle Care Home. My role is to support the home manager and deal with staffing, residency, and financial processes within the home. I have a BSc in Psychology and an MSc in Health Psychology and have worked in the health sector since 2018.


I am family orientated and spend a lot of my time out and about with my family. I also love to read, draw, and occasionally bake!


Lorraine

Lorraine Mayhew

Job Title: Lifestyle Lead

My name is Lorraine and I’m the Lifestyle Lead at Belmont Castle Care Home. I have experience with risk assessment, legal requirements, having a role of a welfare representative and an auditor. For the last 5 years, I have also been a community pioneer.
I am very family orientated. Family and friends are always close to my heart. I enjoy days out, socializing, reading, and working alongside different communities as well as people from all different walks of life.
The lifestyle Lead role gives me so much fulfilment being able to share fun and laughter with our lovely residents. I’m so happy to see how the activities I arrange bring our residents joy, happiness and improve their overall wellbeing. If there was ever a perfect Role, mine is here at Belmont Castle.


Debra

Debra Gledhill

Job Title: Head of Housekeeping

My name is Debra Gledhill and I’m the Head of Housekeeping. I’ve been a part of Belmont’s team for over 3 years now. We’re one big family here and I enjoy every day working here.
I’m a mother of 3 and have 9 grandchildren. I enjoy my spare time spending with my big family and my pet dog. I also enjoy gardening activities.