Belmont Castle Care Home

Portsdown Hill Road, Bedhampton, Havant PO9 3JY
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9.7 137 Reviews
  • Belmont Castle Care Home, Havant
Belmont Castle Care Home is set in three acres of beautiful gardens, with panoramic views across the Solent and the Downs, it is very well established as it opened as a residential care home in April 1986.

Offering 40 spacious en-suite rooms, a wide range of facilities and 24-hour expert care. Set in an ideal location with landscaped gardens incorporating a bird aviary, which has been designed to give birds room to fly and interact. The aviary is always changing and draws much interest from the residents of the home.

Belmont Castle offers a holistic approach to care in a highly professional and homely atmosphere.

The home is a centre of excellence for dementia care and staff loyalty has been exceptionally high over the years. Belmont Castle Care Home is part of the Aria Care Group - a leading provider of high-quality care homes, dedicated to creating unique settings and delivering outstanding care.

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Care Provided by Belmont Castle Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Asperger Syndrome
  • Hearing Impairment
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Michelle Fellowes (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (40)
    • Single Rooms with ensuite Wet Room (25)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Belmont Castle Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,400
    • Self-Funded Residential Dementia Care from £1,400
    • RESPITE Self-Funded Residential Care from £1,550
    • RESPITE Self-Funded Residential Dementia Care from £1,550

  • All Fees are subject to a full assessment by the care home
  • (these prices are only a guideline, please contact Belmont Castle Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room

Belmont Castle Care Home Reviews (137)

Total of 137, showing 81-100
9.7

Belmont Castle Care Home has a Review Score of 9.7 (9.716) out of 10, based on 18 reviews in the last 2 years. Over all time Belmont Castle Care Home has 137 reviews.

Overall Experience

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  • 15
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Date Published

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119

Review from Judith C (Daughter of Resident) published on 9 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved to Belmont Castle in mid-December. From the moment we walked in the door, she seemed to relax - there is such a lovely, happy family atmosphere in the home. All staff have specialist knowledge needed to deal with dementia and in the month since she has been there, Mum has put on weight, enjoys
her food and looks much better. She is always dressed appropriately and there are plenty of staff on hand to assist or reassure her. She has confidence in them and has obviously built up good relationships, even though she has been there for such a short time.


Staff keep in close contact, informing us of any changes in medication or concerns. Mum is enjoying the company of the other residents and had a wonderful Xmas, it was such a pleasure to see her dancing at The New Year's Eve party, and when she got tired, tapping her feet in time to the music. She now smiles a lot and seems more content. After visiting, we leave knowing that she is in safe hands and is well looked after.


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Review from Wendy J (Daughter of Resident) published on 9 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in Belmont Castle Care Home for approximately 7 months. She was very unhappy when she first arrived as she had a bad experience in hospital and didn't know what to expect. However, within a few days, she had dramatically improved due to the kindness and care given by the staff. Everyone
takes the time to ask if she needs anything and she is included in all the activities.
If I had to criticise anything it would be the laundry. Items that have mum's name on them are taken for washing and not returned to her room. When queried no-one seems to know where her clothes are?

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Review from Peter G (Son of Resident) published on 8 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After my father (91) had a severe illness and in order to give my mother some respite, we found Belmont more by luck than design.
I am so glad we did.
From the moment I first walked through the door I've been impressed with all facets of Belmont. The decor and the staff are amazing.
My mother and
I feel secure in the knowledge that he is in the best place for the care he currently needs, it is a great weight off of the mind.
Home from home.
The whole team at Belmont should be very proud, they make it a home. Nothing is too much trouble, their attention to detail, the care, the response to resident's needs is excellent,
There's always a smile and a warm welcome when we visit, everyone seems so happy and having seen some of the activities there I can see why.
My father is enjoying his stay at Belmont and is most complimentary about the staff and how they look after him. To me, that is a great endorsement.


Keep up the excellent work and thank you from the bottom of my heart.


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Review from Donna H (Niece of Resident) published on 20 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having worked at Belmont Castle 5 years ago, I knew it was a very good care home. Dignity, respect and choice for the resident is paramount and that ethos is instilled in everyone who works there. I was delighted to find the home was still run by the same manager and many of the staff, including admin,
cook, still worked there, so I knew my aunt would be very well looked after, with plenty to do as there are 2 activities staff to a very high standard. Belmont Castle is a beautiful building, many rooms having lovely views and there's a garden for the residents in the warmer months.

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Review from Ian C (Son-in-law of Resident) published on 20 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been very well looked after for the last two years. The staff are always welcoming and work hard to care for the residents and provide entertainment.

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Review from Allison H (Daughter of Resident) published on 20 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the most welcoming and friendly care home we have ever seen.

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Review from Dan W (Grandson of Resident) published on 19 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are friendly and accommodating and get on with all the residents. They always seem to make it fun.

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Review from S L (Daughter of Resident) published on 19 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother has been at Belmont Castle, she has been very happy and felt she was in a safe and friendly environment.


The staff are always receptive if her needs and display a kind and caring manner.


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Review from Marian R (Daughter of Resident) published on 19 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has settled in well since July this year, after a spell in hospital.


Belmont have made the process moving from home so much easier for us as a family and for mum.


The care is more than we expected. Thank you.


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Review from R W (Daughter of Resident) published on 19 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Warm, welcoming environment. Like a home from home for mum. Reassuring that she is cared for in a safe home with company and friends to chat with. We are welcome to visit at any time day or night.

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Review from P F (Daughter of Resident) published on 19 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The staff are excellent, caring and always happy.


The only problem is catering for partially sighted residents. Lighting is not very good and needs assistance with eating, drinking and general daycare.


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Review from John P (Friend of Resident) published on 19 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting my friend at Belmont Castle and liaising with the staff for the past almost two years. She is very lucky to be in this first class care home. I have nothing but the highest praise for management, staff and facilities.

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Review from Tracy S (Daughter of Resident) published on 19 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home - great manager leading a really brilliant staff team. The residents always seem happy and I see lots of positive interactions between staff and residents, great activities team too.

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Review from D G (Granddaughter of Resident) published on 18 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Belmont Castle Care Home always goes above and beyond for our relative. They provide an outstanding level of care we know our relative is truly happy here. The girls/team at Belmont Castle Care Home are first class.

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Review from Victoria H (Granddaughter of Resident) published on 15 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely positive environment. Lovely staff and very helpful.

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Review from Amanda G (Granddaughter of Resident) published on 15 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing care home. Staff are compassionate, caring and nothing is too much trouble. We sleep well knowing our relative is well cared for and happy. Fantastic place! :)

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Review from Max J (Grandson of Resident) published on 15 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care home is very good. They take care of my Nan very well because she can be a pain in the backside sometimes.

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Review from Steven G (Son of Resident) published on 15 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been here since April and is now very settled. He has had a few ups and downs such as the sale of his home but has now settled well. In the families opinion, it was the best decision we had made. The home has been fantastic with him. Very caring staff, we have never seen him smile so much.

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Review from Jacquie B (Friend of Resident) published on 15 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited my friend over the past year since he has been at Belmont Castle Care Home. Every time I arrive, the staff are welcoming and make you feel like you are coming into a home...I mean a 'real' home.


Belmont Castle Care Home is a fantastic, fun, friendly and welcoming place and I enjoy

visiting.

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Review from Linda L (Daughter of Resident) published on 15 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are friendly and caring. They keep us informed of our mother's welfare. The care home is very homely and well kept. There are always activities going on to keep residents stimulated. Meals are nutritional and there are always alternatives should residents prefer.

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Current Review Score: 9.7 (9.716)

Overview of Review Score

The Review Score of 9.7 (9.716) out of 10 for Belmont Castle Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.716 for Belmont Castle Care Home is calculated as follows: ( (160 Excellents x 5) + (49 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 215 Ratings = 4.716

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Belmont Castle Care Home is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Jul 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (5)

Michelle

Michelle Fellowes

Job Title: Home Manager

Joined: 2024

My name is Michelle Fellowes, and I am the registered manager at Belmont Castle Care Home. I have worked in health and social care for 34 years, becoming a manager in 2008.


I am passionate about ensuring that each resident is at the centre of everything we do. As a team, we will continue to provide excellent person-centred care that enhances the lives of our community.


On a personal note, I got married in Sorrento, Italy, in 2008, and every year since, the magic of Italy has captured my heart for holidays. I enjoy spending time with my family and friends, and I love getting to know new people.


I am proud to lead the team at Belmont Castle and look forward to welcoming you.


Amanda

Amanda Edwards

Job Title: Deputy Manager

Joined: 2022

My name is Amanda Edwards, but I prefer Mandie. I have worked in the care sector for the last 24 years. I have joined Belmont Castle Care Home to develop and enhance my skills as a Deputy Manager. What I love about my job and the care industry is that every day is different, and I learn new things.


I am a mother of 4 sons and have a grandson, my youngest is an aspiring young footballer, and most of my spare time is spent going to matches and tournaments with his squad.


Jemima

Jemima Chowdhury

Job Title: Administration Manager

My name is Jemima Chowdhury, and I am the Administration Manager at Belmont Castle Care Home. My role is to support the home manager and deal with staffing, residency, and financial processes within the home. I have a BSc in Psychology and an MSc in Health Psychology and have worked in the health sector since 2018.


I am family orientated and spend a lot of my time out and about with my family. I also love to read, draw, and occasionally bake!


Lorraine

Lorraine Mayhew

Job Title: Lifestyle Lead

My name is Lorraine and I’m the Lifestyle Lead at Belmont Castle Care Home. I have experience with risk assessment, legal requirements, having a role of a welfare representative and an auditor. For the last 5 years, I have also been a community pioneer.
I am very family orientated. Family and friends are always close to my heart. I enjoy days out, socializing, reading, and working alongside different communities as well as people from all different walks of life.
The lifestyle Lead role gives me so much fulfilment being able to share fun and laughter with our lovely residents. I’m so happy to see how the activities I arrange bring our residents joy, happiness and improve their overall wellbeing. If there was ever a perfect Role, mine is here at Belmont Castle.


Debra

Debra Gledhill

Job Title: Head of Housekeeping

My name is Debra Gledhill and I’m the Head of Housekeeping. I’ve been a part of Belmont’s team for over 3 years now. We’re one big family here and I enjoy every day working here.
I’m a mother of 3 and have 9 grandchildren. I enjoy my spare time spending with my big family and my pet dog. I also enjoy gardening activities.