Belford House

Lymington Bottom, Four Marks, Alton GU34 5AH
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9.9 80 Reviews
  • Belford House, Alton
Belford House is a stunning residential care home with a caring, warm and homely atmosphere. Set in nearly three acres of beautiful gardens, Belford House is furnished to a very high standard, providing comfortable, cosy and safe surroundings.

The home has a newly extended dining room which overlooks the garden and three spacious lounges. Residents are encouraged to make the most of the outdoor space throughout the year, especially its lovely patio which is wheelchair accessible. A hairdressing salon offers in-house facilities for all residents.

Belford House’s 42 mostly en-suite rooms, located on two floors, all have garden views and a passenger lift is available. Each room has a television and the option of a private telephone. Wi-Fi is available in all bedrooms and through the home.

Belford House works with local GP surgeries and enjoys excellent links with the community multidisciplinary team. There are many activities on offer within the home in which residents are encouraged to participate to help residents maintain their interests, hobbies and skills.

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Care Provided by Belford House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 42 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Monika Katinas (Registered Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (42)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (18)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2015

Funding & Fees Guide for Belford House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,550
    • Self-Funded Residential Dementia Care from £1,550
    • RESPITE Self-Funded Residential Care from £1,550
    • RESPITE Self-Funded Residential Dementia Care from £1,550

  • Special offer - for limited time only. Receive up to £250 off per week for your first 12 weeks when you move in as a permanent resident. T&C's apply. Subject to Availability.
  • (these prices are only a guideline, please contact Belford House to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • All visitors welcome 24 hours a day. Overnight visitors accommodation may be available subject to availability


Belford House Reviews (80)

Total of 80, showing 1-20
9.9

Belford House has a Review Score of 9.9 (9.888) out of 10, based on 19 reviews in the last 2 years. Over all time Belford House has 80 reviews.

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Review from M D (Daughter of Resident) published on 20 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Always caring, always diligently managed. A care home that treats people as individuals and knows the residents as individuals. Mother, sadly, became unwell and the care manager was immediately on to the doctor getting a visit arranged.
Such quick help is brilliant.

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Belford House

Thank you for taking the time to write this review. It is great to hear how quickly the manager responded to your mother's needs when she became unwell and your kind words about Belford House and the team will be passed on to them, which I am sure they will be very grateful to know that their dedication to the residents do not go unnoticed.


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Review from Paul H (Son of Resident) published on 12 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was a really difficult decision to move my mother into a residential care home. She has had dementia for a number of years now but I am very pleased to say that it has been an excellent move to Belford House.
The staff are extremely kind and caring, the home is bright and airy and there are so many
activities for the residents to take part in.
My mother seems very settled and happy there and I'd like to thank the management and staff for doing such a great job, long may it continue.

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Belford House

Thank you very much for taking the time to write this review. We appreciate how difficult it is to make the decision to move a loved one into a care home, so it is wonderful to hear how happy and settled your mother is at Belford House and enjoying the many activities on offer. We will pass on your kind words to all the team at Belford House.


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Review from Mark D (Son of Resident) published on 12 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fabulous facility, with the most amazing and friendly staff. Great care and great food. Mum has recently moved in and the staff could not have made her more welcome. The daily activities are well thought out and enjoyed by the residents.

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Belford House

It is great to hear how the team at Belford House have made your mum's move into Belford House a lot easier. We are also pleased to know how happy you are with the care and support she receives so you can rest assured she is being well looked after along with joining in with all the amazing activities on offer. Thank you for taking the time to write this review, your kind words will be passed on to the team at Belford House.


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Review from Chester W (Husband of Resident) published on 12 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were helpful, cheerful and available right from the start. Nothing was too much trouble and when my wife fell over, they were on the scene fast and worked with great professionalism to make her comfortable again.

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Belford House

Thank you for taking the time to write this review. We are sorry to hear that your wife suffered a fall but pleased to hear how quickly and well the team at Belford House worked to make your wife comfortable. We hope she is feeling better now. Once again, thank you for taking the time to write this review, we will pass on your kind words to the team at Belford House.


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Review from E M (Friend of Resident) published on 18 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We visit our elderly neighbour who lives there and hear nothing but good things from him about how friendly everyone is. He looks forward to all the great activities, something different each day - apparently it's like being on a cruise ship. We have been very impressed by how helpful the staff have
been when we are visiting and everything seems so clean and looked after. We often bring our young child with us to visit and she absolutely loves it! She always gets really fussed over by the staff and the people who live there. Nothing is ever too much trouble for them and it's so homely, certainly not like a stuffy clinical hospital ward which is such a relief. We look forward to our next visit!

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Belford House

Thank you for taking the time to write this review. It is wonderful to hear how happy your friend is at Belford House. The wellbeing of our residents across Hartford Care is of the utmost importance to us so to hear he is really enjoying the activities provided by the team is amazing. We are also pleased to hear how you and your family enjoy your visits to Belford House and your daughter is made to feel so welcome too. We will pass on these kind words to the team and we look forward to your next visit.


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Review from L S (Daughter of Resident) published on 12 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have made the right decision to move Mum to Belford House. The management and staff are lovely.
The home has a wonderful atmosphere. Activities within the home are brilliant - so much work went into the recent fun day. There seems to be activities going on all the time.

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Belford House

Thank you for taking the time to write this review. It is great to hear happy your mum is at Belford House. Across Hartford Care the wellbeing of our residents is paramount to us and we are glad to see that coming across in our activities programme and fun days. We will pass on these kind words to the team. Thank you for choosing Belford House.


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Review from Martyn C (Son of Resident) published on 27 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I recently had to admit my father to a care home and I wanted to share how Belford House staff had made this such an easy process and made him feel so welcome and supported.
The staff can't do enough for him and the facilities are absolutely amazing making him feel safe and secure.
I didn't feel like
I was abandoning him as it felt like I was extending his family with how welcoming the staff were.

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Belford House

Thank you for taking the time to write this review. It is great to hear how settled your father is at Belford House. The feeling of family is widespread across Hartford Care so we are delighted to have a new member added and even more delighted that you and your father feel part of the family. We will pass on these kind words of how welcoming and supportive the team have been which I am sure they will appreciate hearing.


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Review from S R (Grandson of Resident) published on 12 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The Velford House care team work very hard to support my grandad. Recently, they have had building work done, and nothing was too much trouble despite having to work differently. It's the little touches they do to help. Recently, they had a relaunch party to celebrate the end of the extension. Everyone
was invited and there was a singer and a magician. It was a great day and all residents were supported. The team are amazing, and my grandad loves it there.

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Belford House

Thank you for taking the time to write this lovely review. The team at Belford House will be so happy to hear how the hard work and dedication they put into caring for and supporting your Granddad and all the residents is noticed and appreciated. We will pass on these kind words to the team at Belford House.


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Review from Kandice W (Daughter of Resident) published on 8 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Walking into Belford House, I was greeted by some wonderful staff that work there. They were happy to help with any questions I had. The rooms were spacious and clean, with facilities in place to maintain residents' security and safety.

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Belford House

Thank you for taking the time to write this review. We are glad to hear how welcomed you felt while visiting Belford House and any questions you had were answered quickly and satisfactorily. We take pride in all our Hartford Care homes so that they are not only well maintained but that our residents feel safe in their homes. We will pass on your kind words to the team at Belford House.


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Review from M C (Daughter of Resident) published on 25 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Belford House in Four Marks have demonstrated considerable genuine compassion for our mother over the past six years. However, in recent weeks the care has been profound. It has been difficult for us as we live in Australia and time and distance have been our enemy. Nevertheless, the care
and support and friendship here have comforted us enormously, knowing that she is living with such loving carers.

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Belford House

Thank you for taking the time to write this with you. It is good to hear that the care and support your mother is receiving at Belford House is bringing you comfort and peace of mind that she is being well looked after during the times you are unable to visit. We will pass on your kind words to all the team at Belford House.


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Review from M W (Son of Resident) published on 30 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent, friendly service ensuring my mother is kept safe and secure, clean, well fed and generally, contented in what is a friendly, warm and comforting environment. Staff genuinely care and are always attentive to the residents’ needs. And always welcoming to visitors.

Reply from Jenni Laffoley, Brand at Belford House

We are thrilled to receive your lovely comments, and so pleased you are happy with the level of care and attention your mother receives from the team. We are glad you have always been made to feel welcome on your visits and we look forward to seeing you again soon.


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Review from A B (Daughter of Resident) published on 30 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It became apparent that my mother could not continue to live at home, despite frequent home carer calls due to a number of fall episodes. Belford House was recommended to us and the recommendation has proved to be correct. On admission, the manager moved heaven and earth to secure a place overnight.
The home has had some challenges due to the extension building but this has not detracted from the standard of care given. Staff are warm, friendly and approachable and it is well led. The food especially is to be commended with a flexible approach to what the client wants to eat.
Would heartily recommend Belford, the manager and her team - it fully deserves a five-star review.

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Belford House

Thank you for taking the time to write this review. We are happy to hear how well your mother has settled into Belford House and how all the team have been warm and friendly and done all they can to provide the care and support your mother needs. We are glad that your mother is enjoying the fresh, home-cooked meals provided by our chef. We will pass on these kind words to the manager and the team at Belford House.


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Review from C P (Daughter of Resident) published on 23 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Belford House after being in hospital. She was only there a short while before she sadly passed away. However, from day 1 the standard of care given and the compassion shown by the staff was excellent. My mum was happy there. The staff are so friendly, welcoming, and caring. The
home itself is clean, bright, and well-run. And it has such a lovely friendly feel to it. It was like visiting my mum at home. My mum was well looked after and cared for. Thank you.

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Belford House

Thank you for taking the time to write this review and please accept our condolences on the passing of your mother. It is nice to hear how well cared for your mother was and how happy at home she felt at Belford House. We will pass on these kind words to the team at Belford House.


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Review from H B (Granddaughter of Resident) published on 26 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My elderly grandmother has recently moved into Belford House. From initial enquiry we, as family members, have been made to feel supported, always welcome and nothing has been or is too much trouble. My grandmother: 'I like it here, everyone is so friendly, they all work so hard and everyone always
has a smile. The food is lovely, I can't always remember what I have eaten, but I know it was tasty! I like having company, I sleep so much better at night, someone checks on me. I have a beautiful room.' The difference within my grandmother is just wonderful to see, she is so much more animated, has more conversation and is actively choosing to spend time with her friends in the lovely big lounge area. It is clear to see that every staff member of Belford House share the same values of treating the residents with the highest level of respect whilst delivering excellent care in a lovely, homely and comfortable environment. Thank you to everyone at Belford House.

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Belford House

Thank you for taking the time to write this lovely review. It is great to receive these kind words and your grandmother's feelings on Belford House and the staff are wonderful to hear. We are very happy to hear how supported you feel as a family. The well-being of our residents is of utmost importance to us so to hear we are doing a great job really helps. We will pass on your words of appreciation to the manager and staff at Belford House.


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Review from M F (Daughter of Resident) published on 26 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to all the staff at Belford House who cared so well for my relative. What a fantastic place to stay and enjoy those later years. Staff are kind and show compassion. So much thought and love is shown to the residents. The home is well run, excellent management. Staff are well trained, caring
and professional. The home is always lovely and clean. On arrival, one is greeted by a member of the team. Signing in at reception is all automated and very straightforward. On numerous occasions after visiting my relative, I have been offered a drink or meal too. Birthdays have been made very special with the chef providing a cake for all to enjoy. My relative has been extremely happy staying there. Very happy to join in activities, especially the singing and dancing when the opportunity arises.

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Belford House

Thank you for taking the time to write this lovely review. We are very happy to hear that your loved one was cared for so well and that you were made to feel at home too when you visited. The well-being of our residents is of utmost importance to us at Hartford Care and making birthdays special and activities programmes all contribute to this. We will pass on your kind words to the manager and staff at Belford House who will be very pleased to hear that they are doing a great job.


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Review from A N (Daughter of Resident) published on 25 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very impressed with the care that my mother receives at Belford House. The staff really care and the home feels homely, welcoming and well run. The rooms can be personalised to the resident and are kept clean. It’s really hard making the decision to put a loved one in a home, but when caring
at home becomes too hard, I can’t recommend this place enough. It has and is the right place for my mother. Thank you all.

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Belford House

We are so pleased to hear how happy you are with the care your mother receives at Belford House. We appreciate how hard it is to make the decision to move a loved one into a care home and we pride ourselves on our warm, welcoming, friendly homes and are glad that has not gone unnoticed. We will pass on your kind words to all the staff at Belford House who, no doubt be happy to hear this. Thank you for taking the time to write this lovely review.


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Review from D H (Daughter of Resident) published on 13 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After viewing many care homes in the area, we decided on Belford House because of their willingness to take Dad out for a short walk each day. Which was one of the few remaining activities he took any enjoyment in. I feel the whole team went above and beyond to engage the residents in familiar activities,
even though Dad could be tricky at times they dealt with the issues as they arose in a professional manner. We visited Dad several times a week and mostly saw him in the small lounge, which is a bright and comfortable room, including the provision of self serve coffee. We were made to feel welcome and staff were always willing to give a catch up on Dad's situation. What we didn't fully appreciate at the start, is how caring the whole team are, even the cleaners and catering staff. Our email queries were dealt with immediately and Dad's health was monitored and his care adjusted accordingly right up to and particularly in his last days.

Reply from Jenni Laffoley, Brand Marketing Manager at Belford House

Thank you so much for taking the time to leave a review. We are so pleased you were happy with the level of care provided by the whole team at Belford House. It was our privilege to care for your father and ensure he continued to do the things he loved for as long as he could. We shall pass on your kind words to the team. Warm wishes to you and your family.


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Review from V M (Wife of Resident) published on 11 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident at Belford House Care Home for ten months and during this time he has been treated with much care and compassion by all the staff. This was highlighted when he broke his femur and required extra care and attention. Liaison with relatives is excellent.

Reply from Lindsay Mahoney, Area Administrator at Belford House

Thank you so much for your kind words. We will pass this on to all the staff at Belford House who I am sure will be very pleased to hear how their hard work and dedication are making your husband's stay at Belford House an enjoyable and comfortable one.


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Review from Deborah A (Daughter of Resident) published on 8 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Belford House Care Home for over five years and is now at the end of her life. It is hard to put into words how deeply grateful we are, as a family, for the kind and sensitive care they have given her during these last difficult months. She arrived in July 2018 with Parkinson’s disease
and has slowly gone downhill ever since. The staff have been tirelessly supportive and kind to her (and to her family and friends) throughout the five years that she has counted Belford House as her home. It is a spotlessly clean, homely, caring environment and we could not wish for more care for our mum in the twilight of her life.

Reply from Monika Katinas, Home Manager at Belford House

I am so pleased that you are happy with the care and support we have the privilege to provide for your mum. As always, we are grateful for your kind words and review which I will share with all staff at Belford House. Thank you for taking the time to share your lovely words with us.


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Review from Jane W (Daughter of Resident) published on 6 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved to Belford House from another care home many miles away. She has settled really well, as a result of the friendly, caring and supportive staff. There is always a smile, and staff have quickly learned Mum's foibles persuading her to get involved in activities. She loves her food, and the chef
provides some great meals and is always mindful of Mum's dietary needs. Belford House has a family feel, visitors are welcomed, and staff are always available to talk to. Any medical needs have been swiftly addressed, and one member of staff has a good understanding of residents' needs. We are really pleased that Mum has come to live at Belford House and would recommend it to others.

Reply from Diana Nisbet, Marketing Executive at Belford House

It's great to hear that your Mum has settled so well at Belford House, following her transition from another care home, and that you're both so happy with your decision. We're really proud of our teams and feedback like yours is so gratefully received - thank you so much for taking the time and trouble to submit your comments which we'll take great pleasure in passing on to all at Belford. Warm wishes to you and your Mum.


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Current Review Score: 9.9 (9.888)

Overview of Review Score

The Review Score of 9.9 (9.888) out of 10 for Belford House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.888 for Belford House is calculated as follows: ( (199 Excellents x 5) + (23 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 223 Ratings = 4.888

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Belford House is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Feb 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (2)

Monika

Monika Katinas

Job Title: Home Manager

Joined: 2021

Hello,


I'm Monika and I'm the Registered Manager here, at Belford House, where I've had the pleasure of being since 2021.


I'm privileged to lead a team of extraordinary and committed people, who live and work by the values of care, comfort and companionship to create a home for our residents at this important part of their journey through life.


My adventure with social care began when I came over to the UK for 3 months, and here I am 18 years later! I've gained qualifications up to the Level 5 Diploma in Leadership and Management and am working towards a Level 7 qualification in Strategic Management.


I'm passionate about Dementia care and improving the lives of people who live here, as well as those who come just for a day.


Sadie

Sadie Greenough

Job Title: Head of Care

Joined: 2020

I am Sadie and I am the deputy manager here at Belford, where I have been working since 2020.


I am grateful to work with such a great team that shows the values of Hartford Care and goes above and beyond for the residents who we support. The residents bring so much joy every day to the team here and I feel honoured to be a part of the memories we are able to create.


I am deeply committed to delivering the highest quality dementia care, ensuring that each resident receives support tailored to their individual needs. Additionally, I am highly dedicated to providing compassionate end-of-life care for residents and offering support to their families.


Frequently Asked Questions about Belford House

What types of Care is Belford House registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Belford House provide?

Palliative Care, Day Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Belford House have?

There are 42 Single Rooms.

What are the Facilities & Services at Belford House?

Own Furniture if required, Pet Friendly (or by arrangement), Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Belford House to the centre of Alton?

4.6 mile(s) as the crow flies, distance by road may be significantly further.