Belford House

Lymington Bottom, Four Marks, Alton GU34 5AH
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9.9 80 Reviews
  • Belford House, Alton
Belford House is a stunning residential care home with a caring, warm and homely atmosphere. Set in nearly three acres of beautiful gardens, Belford House is furnished to a very high standard, providing comfortable, cosy and safe surroundings.

The home has a newly extended dining room which overlooks the garden and three spacious lounges. Residents are encouraged to make the most of the outdoor space throughout the year, especially its lovely patio which is wheelchair accessible. A hairdressing salon offers in-house facilities for all residents.

Belford House’s 42 mostly en-suite rooms, located on two floors, all have garden views and a passenger lift is available. Each room has a television and the option of a private telephone. Wi-Fi is available in all bedrooms and through the home.

Belford House works with local GP surgeries and enjoys excellent links with the community multidisciplinary team. There are many activities on offer within the home in which residents are encouraged to participate to help residents maintain their interests, hobbies and skills.

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Care Provided by Belford House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 42 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Monika Katinas (Registered Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (42)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (18)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2015

Funding & Fees Guide for Belford House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,550
    • Self-Funded Residential Dementia Care from £1,550
    • RESPITE Self-Funded Residential Care from £1,550
    • RESPITE Self-Funded Residential Dementia Care from £1,550

  • Special offer - for limited time only. Receive up to £250 off per week for your first 12 weeks when you move in as a permanent resident. T&C's apply. Subject to Availability.
  • (these prices are only a guideline, please contact Belford House to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • All visitors welcome 24 hours a day. Overnight visitors accommodation may be available subject to availability


Belford House Reviews (80)

Total of 80, showing 21-40
9.9

Belford House has a Review Score of 9.9 (9.888) out of 10, based on 19 reviews in the last 2 years. Over all time Belford House has 80 reviews.

Overall Experience

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Review from Leonie W (Daughter of Resident) published on 22 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident at Belford House for 8 months but sadly passed away recently. At that time, I found the management to be professional, caring and organized, which reflected in their team of carers, young and mature alike even during the Covid restrictions. After a fall, the senior team were
so concerned and attentive to all of dad's changing needs which continued to the end. The care and attention shown to my father extended to me, my family and my dad's friends right up to the end, for which I am so grateful.
They all have a " can do" attitude which meant that nothing was too much trouble, especially when it came down to the individual care of the resident. I would recommend Belford House to any person considering full/ part-time care as it is a difficult time for family and residents alike, to have to make that decision, but taking in the people, the atmosphere and the surroundings makes that decision much easier.

Reply from Jenni Laffoley, Marketing Manager (Brand) at Belford House

We are deeply sorry for the loss of your father, it was our absolute pleasure to care for him and we share your sadness in his passing. We are extremely grateful for your kind words about Belford House and our team and thank you for trusting us with his care.


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Review from Paul H (Son of Resident) published on 24 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was at Belford House for about six months before she sadly passed away. I had big concerns when we decided she needed full-time care, but the wonderful staff at Belford House, led by the manager, did a fantastic job of both easing her into her new way of life and filling her days while she stayed.
The staff were always very, very helpful, and it felt like nothing was too much. My mum was a gregarious character, which the staff quickly recognised. Overall, a truly caring, uplifting environment which gave me confidence my mum was in the best, safest hands in her final stage of life. Thank you all!

Reply from Alison Reijman, PR Coordinator at Belford House

Thank you so much for your very kind words about Belford House. Please accept our deepest sympathies on the loss of your mum. It was a pleasure for us to care for her and to support her in helping her to live her best life with us. We will pass on your thanks to Belford's manager and all the team who cared for her.


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Review from T C (Daughter of Resident) published on 18 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Belford House for over 2 years. It is a very caring home with excellent friendly staff who are genuinely interested in the care and needs of our Mum. The staff are always helpful and informative in dealing with any queries we have had. Mum feels secure there and is always
reassured by both the Junior and Senior staff when she is feeling anxious. There are many varied activities on offer and family events when Covid allows. The GP practice attached to Belford also seems to be very efficient. Overall Belford House feels like a big family-run home which is so important to us for our Mum. Thank you to everyone at Belford House for looking after Mum.

Reply from Alison Reijman, PR Coordinator at Belford House

What lovely words about Belford House. It is our pleasure to care for your mother and have you as part of our happy Belford family We shall share your review with all the team members who are looking after your mother.


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Review from Helen O (Daughter-in-law of Resident) published on 10 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law spent the last few days of her life in Belford House.
The staff were amazing, nothing was too much trouble. My mother-in-law was treated with respect, dignity and importantly a very high standard of care from all.
The care staff ensured her last few days were comfortable, in a lovely
caring environment. She even had the opportunity to see her much loved dog before she died. As a family, we can not thank the staff enough for all they did.

Reply from Alison Reijman, PR Coordinator at Belford House

Thank you very much for your wonderful words about Belford House. We all share your sorrow on the loss of your mother-in-law who we shall miss very much. We will share your thanks and appreciation with all our caring team who looked after her.


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Review from Mary M (Daughter of Resident) published on 23 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents moved into Belford House in April. They settled in very quickly and the staff are all very caring and kind. My Mum had Alzheimer’s and died in November and went back to Belford House from the hospital for end of life care and they looked after us as well as my Mum and were very caring.
My
Dad is now there by himself and has early-stage dementia and I couldn’t wish for a better Care home for him to be in as they treat him like he is family and it’s so much more homely than the last Care home they were in.

Reply from Alison Reijman, PR Coordinator at Belford House

Thank you for your kind words. It was an absolute pleasure to look after your parents and now your dad. Your Mum was a lovely lady and their marriage an absolute inspiration to all of us at Belford House.


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Review from Anne L (Daughter of Resident) published on 10 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was very worried about going into residential care. Having looked at other care homes in the area, I knew Belford House was the one. The manager and staff were welcoming, and with full PPE and testing negative, allowed me to speak to a resident about the home. Mum moved in at the end of July. She
has been happy here since day one. She told me the staff are always kind, caring helpful and great fun. She feels like she has known them for years, and being shy, they always ensure she feels included in the many activities they have. She said she is happy we chose Belford House for her. Thank you to the whole team.

Reply from Alison Reijman, PR Coordinator at Belford House

What a wonderful review of Belford House. We really appreciate your lovely words. We are delighted to have your Mum here and much of that is down to the information you, her family, provided us about her that enabled us to tailor our approach to be as person-centred as possible and make her feel at home with us.


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Review from D K (Son of Resident) published on 3 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been into Belford House twice now for respite care. Each time she has been, her health and strength seem to improve; she is more alert. The staff are all very friendly and caring.

Reply from Alison Reijman, PR Coordinator at Belford House

Thank you for your lovely words about Belford House. We really enjoy looking after your mother and we are so glad we can make such a difference to her well-being during her respite stays with us.


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Review from E B (Resident) published on 28 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Like the care home, and staff are lovely.

Reply from Alison Reijman, PR Coordinator at Belford House

Thank you for your fantastic review of Belford House. It is our pleasure to look after you and we are delighted you are so happy in our care.


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Review from E P (Resident) published on 28 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy home - company, food and staff.

Reply from Alison Reijman, PR Coordinator at Belford House

What a lovely review of Belford House. We are delighted to have you as part of our very special family and will ensure everybody sees your wonderful words about them.


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Review from D P (Resident) published on 14 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very happy here.
The staff are very nice and helpful.
The food is very good; I enjoy it.

Reply from Alison Reijman, PR Coordinator at Belford House

What lovely words about Belford House. It is our pleasure to care for you and have you as part of our Belford family. We shall let everyone, including the chefs, know how much you appreciate everything they are doing for you.


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Review from Brenda C (Daughter of Resident) published on 29 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Belford House for about 3 months. Her general health has improved, together with an increase in her mobility. Mum particularly enjoys participating in the activities and outings. The staff are caring and seem really interested in getting to know and understand the residents.

Reply from Alison Reijman, PR Coordinator at Belford House

What a wonderful review of Belford House. It is our pleasure to look after your mother, and it is a joy to see her thriving in our care. We are so glad to have you as part of our Belford family - and we shall let our brilliant staff know how much you appreciate the support they are giving her.


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Review from Diana W (Wife of Resident) published on 14 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident at Belford House for eighteen months. The care he received throughout his time has been excellent. Staff were always caring particularly for his last few difficult months when nothing was too much trouble. He was treated with dignity right to the end. During Covid, visiting
was difficult but when possible they bent over backwards to allow visitors in. I have no hesitation in recommending Belford House.

Reply from Alison Reijman, PR Coordinator at Belford House

Thank you so much for your lovely review and recommendation of Belford House. It was a great pleasure to look after your husband. He will be remembered by all of us for his great sense of humour.


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Review from Trevor G (Son of Resident) published on 18 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Have not seen much, but what I have seen looks good.
This is due to Covid.

Reply from Alison Reijman, PR Coordinator at Belford House

Thank you for your kind comments about Belford House. We look forward to welcoming you into our lovely, friendly home so that you can see how good we really are!


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Review from June Y (Resident) assisted by family/friend published on 15 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On my arrival here at Belford House, after three weeks in hospital due to a bad fall, which fractured all my facial bones and made my teeth and upper jaw insecure, I came here as I needed someone to care for me and cook for me as I was only on pureed food. The fall also affected my confidence and ability
to walk. I can only say how excellent my personal care, my food, which from the very start not only was tasty but pureed beautifully, something hospital had failed to provide, which resulted in me losing two stone in weight. The carers are always kind, helpful, polite and respectful. I am now a permanent resident here and cannot say how this has put my mental state at peace. I feel so happy, relaxed and safe. Finally, at 95-years-old, I feel I can enjoy my final years. Thank you, Belford.

Reply from Alison Reijman, PR Coordinator at Belford House

What a wonderful review of Belford House and thank you so much for your incredible comments. We are so delighted you have found happiness and security in our care following your recent bad fall. It is our pleasure to welcome you into the Belford House family. We will continue to make you delicious food! We shall let our fantastic team here know how much you appreciate their kindness and help in making you feel so relaxed.


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Review from G S (Resident) published on 12 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Helpful, kind and cheerful. Never too much trouble.

Reply from Alison Reijman, PR Coordinator at Belford House

Thank you for your lovely comments about Belford House. It is our pleasure to look after you and we hope you continue feeling safe and happy in our care.


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Review from T I (Daughter-in-law of Resident) published on 9 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

For the last 9 months, Belford House have been excellent. They were very professional, caring and accommodating to our mum. It has been very difficult for all residents and families as visiting hasn’t happened much but the team have been outstanding. We can’t thank everyone at Belford House enough for
all they did for our beloved mum. Thank you to the manager and the team.

Reply from Alison Reijman, PR Coordinator at Belford House

What a lovely review of Belford House. Thank you so much for your very positive comments. It has been a challenging time for all of us, but we are so glad you are happy with the way we are caring for your mum. We will ensure all the Belford team see your review so they know how much you appreciate everything they are doing for your loved one.


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Review from Chris L (Son of Resident) published on 23 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been staying in Belford House for over two years now, she was initially very reluctant to move in, however, she has subsequently adjusted to life there very well.
The main reasons for this are the staff and care that she receives whilst in Belford, everyone is extremely helpful, friendly
and Belford really does feel like home in which everyone is one big family. As a visitor, the welcome is always warm, from the offer of a cup of tea when I arrive to seeing how well taken care of Mum is, it really makes me feel very happy that we chose Belford House for her care.
We have recommended Belford to other people in similar situations and I would not hesitate to do the same again.

Reply from Alison Reijman, PR Coordinator at Belford House

What lovely words about Belford House. We are delighted to hear that your mother is feeling safe and happy in our care. As a company, we have a very strong family ethos and we are glad that you do feel part of our Belford House family. We look forward to seeing you again and offering you a cup of tea.


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Review from Beverley L (Daughter of Resident) published on 23 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

With Covid and Belford being taken over by Hartford at the same time we had huge concerns, however, every query we ever have is dealt with professionally and efficiently. Our Mum seems content (albeit issues with lockdown like all residents) and we are convinced this wouldn’t be the case if she was
unhappy.

Reply from Alison Reijman, PR Coordinator at Belford House

Thank you so much for your wonderful review of Belford House. It has been a very challenging year, first through our acquisition of Belford House followed by Covid, but at all times, we have ensured that residents are safe and happy in our care. We shall share your lovely comments with our fantastic Belford House team.


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Review from M T (Resident) published on 22 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am certainly happy.

Reply from Alison Reijman, PR Coordinator at Belford House

Thank you so much for your lovely review of Belford House. It is our pleasure to look after you, and we are delighted you are happy in our care.


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Review from J G (Resident) published on 18 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is a busy caring home where a lot of people, particularly juniors and permanent seniors put a lot of effort into looking after the residents.

Reply from Alison Reijman, PR Coordinator at Belford House

Thank you so much for your lovely review. It is our pleasure to look after you and we will let everyone here at Belford House know how much you appreciate all their efforts.


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Current Review Score: 9.9 (9.888)

Overview of Review Score

The Review Score of 9.9 (9.888) out of 10 for Belford House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.888 for Belford House is calculated as follows: ( (199 Excellents x 5) + (23 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 223 Ratings = 4.888

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Belford House is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Feb 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (2)

Monika

Monika Katinas

Job Title: Home Manager

Joined: 2021

Hello,


I'm Monika and I'm the Registered Manager here, at Belford House, where I've had the pleasure of being since 2021.


I'm privileged to lead a team of extraordinary and committed people, who live and work by the values of care, comfort and companionship to create a home for our residents at this important part of their journey through life.


My adventure with social care began when I came over to the UK for 3 months, and here I am 18 years later! I've gained qualifications up to the Level 5 Diploma in Leadership and Management and am working towards a Level 7 qualification in Strategic Management.


I'm passionate about Dementia care and improving the lives of people who live here, as well as those who come just for a day.


Sadie

Sadie Greenough

Job Title: Head of Care

Joined: 2020

I am Sadie and I am the deputy manager here at Belford, where I have been working since 2020.


I am grateful to work with such a great team that shows the values of Hartford Care and goes above and beyond for the residents who we support. The residents bring so much joy every day to the team here and I feel honoured to be a part of the memories we are able to create.


I am deeply committed to delivering the highest quality dementia care, ensuring that each resident receives support tailored to their individual needs. Additionally, I am highly dedicated to providing compassionate end-of-life care for residents and offering support to their families.