Belford House

Lymington Bottom, Four Marks, Alton GU34 5AH
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9.9 80 Reviews
  • Belford House, Alton
Belford House is a stunning residential care home with a caring, warm and homely atmosphere. Set in nearly three acres of beautiful gardens, Belford House is furnished to a very high standard, providing comfortable, cosy and safe surroundings.

The home has a newly extended dining room which overlooks the garden and three spacious lounges. Residents are encouraged to make the most of the outdoor space throughout the year, especially its lovely patio which is wheelchair accessible. A hairdressing salon offers in-house facilities for all residents.

Belford House’s 42 mostly en-suite rooms, located on two floors, all have garden views and a passenger lift is available. Each room has a television and the option of a private telephone. Wi-Fi is available in all bedrooms and through the home.

Belford House works with local GP surgeries and enjoys excellent links with the community multidisciplinary team. There are many activities on offer within the home in which residents are encouraged to participate to help residents maintain their interests, hobbies and skills.

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Care Provided by Belford House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 42 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Monika Katinas (Registered Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (42)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (18)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2015

Funding & Fees Guide for Belford House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,550
    • Self-Funded Residential Dementia Care from £1,550
    • RESPITE Self-Funded Residential Care from £1,550
    • RESPITE Self-Funded Residential Dementia Care from £1,550

  • Special offer - for limited time only. Receive up to £250 off per week for your first 12 weeks when you move in as a permanent resident. T&C's apply. Subject to Availability.
  • (these prices are only a guideline, please contact Belford House to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • All visitors welcome 24 hours a day. Overnight visitors accommodation may be available subject to availability


Belford House Reviews (80)

Total of 80, showing 61-80
9.9

Belford House has a Review Score of 9.9 (9.888) out of 10, based on 19 reviews in the last 2 years. Over all time Belford House has 80 reviews.

Overall Experience

  • 69
  • 10
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Date Published

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Review from Michael M (Daughter of Resident) published on 22 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home, my father was treated with dignity and respect and all his individual needs were met. He never said a negative thing about the home or staff and always said how lovely they all were- what more can a family ask for when leaving their relative to the care of strangers!

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Review from Audrey (Resident) published on 8 July 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff were very good and helpful. The meals were excellent and the soup was also lovely. All the other residents seemed to be very happy and I never heard a complaint from anyone else. I spent a very restful two weeks there whilst I recovered from a knee replacement operation.

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Review from Patrick S (Son of Resident) published on 20 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Sometimes the rooms need cleaning. We are not informed very quickly if there is a problem or incident (i.e fall or sickness) with our relative. In general the staff are caring and responsive.

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Review from H W (Daughter of Resident) published on 1 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came into Belford House in extremely difficult circumstances and all the staff from the manager down were exceptionally helpful and kind and dealt with the delicate situation with great care and tact. My mother has now been in residence for six months and is extremely happy there. The standard
of care is outstanding, she wants for nothing. Her accommodation is light and airy and a decent size. The only slight grumble is that there is no bath in her en suite. The staff without exception are kind, courteous and helpful. The communication from the home is pretty regular and I am able to visit her as and when I want. Belford House has changed not only my mothers life but mine too. I no longer have to worry about her- I know she is in safe, kind hands.

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Review from S S (Daughter of Resident) published on 1 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Belford House is staffed and managed by some of the most wonderful people you could ever wish to meet. Without exception they treated my mother with respect, humour and kindness even when mum was being difficult, which was when her dementia and frailty took hold of her last weeks. Nothing was too much
trouble and our family will be forever grateful we found Belford House. I will continue to tell everyone that asks (and some others) what a superb retirement home it is.

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Review from Teresa H (Daughter of Resident) published on 5 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We used Belford House for the day and holiday respite for my 91 year old mum. They were always extremely helpful and did their best to accommodate her complicated needs. Mum was always happy to go there and all the staff were very good with her.

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Review from Peter B (Husband of Resident) published on 19 April 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has become a regular visitor to the home which has provided me with a much needed break as I am her full-time carer. Leaving her each time fills me with confidence as I know she is being very well cared for by all of the wonderful staff there. She was very anxious the first time she went there,
however the reassurance of the staff and the calm and homely atmosphere has made her feel relaxed and comfortable. The dining room is absolutely amazing which mirrors the standard of the food. On her last visit a group of residents which included my wife, were taken out on a mini bus to a local pub and enjoyed a meal. I am very grateful to the staff and the management for the care they give her and for my peace of mind.

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Review from Simon M (Son of Resident) published on 19 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad started to call Belford House "home" within days of moving in. He was secure, comfortable, warm, well fed and well looked after. Actually, he was spoilt rotten! of course some days were difficult for us visitors as we saw dad gently decline, but what a blessed relief it was to know that he was in
such capable and caring hands. The manager and the entire team a truly heartfelt "Thank you"

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Review from Jane B (Niece of Resident) published on 15 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has had a very positive experience, settled very well. All the carers are very happy and kind and the management team easy to approach and extremely helpful. A very happy team! The laundry seems to find it's way back to the proper place.

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Review from Julie A (Daughter of Resident) published on 12 February 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum moved into Belford House in June 2014 and was a changed person because of it! Having lived alone for a long time, she had withdrawn into herself but within a short time of being at Belford, she was smiling, chatting, looking after other residents (!) and going out on day trips, something she
had not done for years. The staff were always encouraging her and making sure she got the best care possible. I'm an only child and couldn't be available for every hospital or doctor's appointment and the flexibility the staff demonstrated in getting her to those appointments was brilliant. When the key worker system was introduced, I was delighted with the member of staff appointed as I felt she understood Mum and would be firm but fair with her, something she needed! Sadly, Mum passed away in July 2015, but the end of life care provided was exceptional and I always felt that I was kept informed of what was going on. Thank you to everyone for making the last few weeks of her life bearable.

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Review from Lynda A (Daughter of Resident) published on 5 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad went into Belford House four months in November 2015, it was a very big decision as he was leaving his home of 30 years but we as a family haven't looked back. He looks so much better. He loves the company and all the staff are lovely, nothing is too much trouble. The home itself is beautifully
decorated and clean. The food is delicious, when can I move in :)

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Review from Andrew I (Son of Resident) published on 1 February 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Belford House is an excellent, friendly, supportive, well run residential home for frail elderly people who I could thoroughly recommend. It has a very homely feel and makes its residents welcome and really part of a community. The staff have endless patience and look after everybody with huge care
and compassion. My mother feels totally confident that at this point in her life everyone is totally dedicated to her health and wellbeing.

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Review from Jenny S (Daughter of Resident) published on 28 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Communication with the staff was so much improved when residents were allocated a "key worker". I was particularly impressed when heavy rainfall flooded Belford House, no more could have been done. Also mums end of life care was exemplary - attention to details like mouth care, turning, pressure sore
care, help with swallowing and coughing up phlegm. Foods to tempt during the last days help with feeding. The interior décor of the home is tasteful and uplifting. There is no smell of urine around the home. The maintenance and repair is excellent. Personally there are a few improvements I would like to see but I think priorities are met.

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Review from Alan F (Son of Resident) published on 28 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care in all respects.

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Review from Judi S (Daughter of Resident) published on 28 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident for 5 years. She needs overall care as arthritis limits her mobility, no dementia involved. BH meets all her needs in a caring and friendly manner. The home is clean and recently refurbished. It always smells great (v. important), prompt action is taken when ill.

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Review from D C (Brother of Resident) published on 25 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been a resident at Belford House for eighteen months and I am more than happy with the care and attention she has been given. I myself have always been made welcome by all the cheerful staff and management team. I am more than pleased that I chose Belford house to care for my sister.

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Review from Angela P (Daughter of Resident) published on 25 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was welcomed and from the start considered Belford House his home. He always commented on never feeling alone and that all the staff were his friends. As a relative I was always listened to and told of anything concerning my father's well being. He died on Christmas Day 2015 having had the
best care possible for over 3 years. His death was treated with dignity and compassion. The staff always went beyond their job description to make my father happy.

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Review from Roger B (Son of Resident) published on 18 January 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very aware of the difficult year or so that all the staff have had to contend with and I am sure that we all will be pleased to see an end to the upheavals that have occurred and I know are still ongoing. I commend you for the way you have handled everything over this period.

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Review from Judith H (Daughter of Resident) published on 2 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care is excellent, there are always plenty of carers to give individual attention to the residents. Residents are treated in a cheerful, friendly, yet respectful way. In six years I have never seen a carer show impatience or be anything but helpful and caring. Following a change of chef the food
is now excellent and well presented, with great care to tempt difficult eaters with special treats etc. There has recently been a large scale refurbishment of the home, carried out with the minimum of disruption to residents (but not I suspect the staff) and everything is fresh and attractive. The new dining room is super, every effort is made to keep the residents active and happy. The atmosphere is excellent.

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Review from A S (Niece of Resident) published on 26 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you Belford House. Belford House is a small, homely environment providing an excellent level of care for my aunt. She is respected as an individual and treated with dignity at all times. Rooms and communal areas are attractive, clean and cosy. Food is good and seems varied and nutritious. Management
and administration are excellently efficient and flexible. The caring staff are superb: patient, cheerful, kind, approachable and very professional. Laundry is well managed and activities, especially trips are plentiful.

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Current Review Score: 9.9 (9.888)

Overview of Review Score

The Review Score of 9.9 (9.888) out of 10 for Belford House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.888 for Belford House is calculated as follows: ( (199 Excellents x 5) + (23 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 223 Ratings = 4.888

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Belford House is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Feb 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (2)

Monika

Monika Katinas

Job Title: Home Manager

Joined: 2021

Hello,


I'm Monika and I'm the Registered Manager here, at Belford House, where I've had the pleasure of being since 2021.


I'm privileged to lead a team of extraordinary and committed people, who live and work by the values of care, comfort and companionship to create a home for our residents at this important part of their journey through life.


My adventure with social care began when I came over to the UK for 3 months, and here I am 18 years later! I've gained qualifications up to the Level 5 Diploma in Leadership and Management and am working towards a Level 7 qualification in Strategic Management.


I'm passionate about Dementia care and improving the lives of people who live here, as well as those who come just for a day.


Sadie

Sadie Greenough

Job Title: Head of Care

Joined: 2020

I am Sadie and I am the deputy manager here at Belford, where I have been working since 2020.


I am grateful to work with such a great team that shows the values of Hartford Care and goes above and beyond for the residents who we support. The residents bring so much joy every day to the team here and I feel honoured to be a part of the memories we are able to create.


I am deeply committed to delivering the highest quality dementia care, ensuring that each resident receives support tailored to their individual needs. Additionally, I am highly dedicated to providing compassionate end-of-life care for residents and offering support to their families.