Bethel House

28 Beach Avenue, Barton-on-Sea, New Milton BH25 7EJ
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9.9 82 Reviews
  • Bethel House, New Milton
Located in the picturesque seaside town of Barton-on-Sea, Bethel House provides a happy and welcoming home for residents. The home was refurbished in 2016 and has a number of comfortable communal areas and bedrooms, giving the home a cosy and happy atmosphere where residents can reach their full potential.

Bethel House has secluded, accessible gardens where residents can spend time relaxing or catching up with friends and family. The home is easily accessible by major road networks, making visits easy and convenient for loved ones, while still retaining peace and tranquillity.

Fully inclusive meals can be enjoyed in the dining area and video calling is available to keep in touch with loved ones. In addition to this, Bethel House offer a hairdressing salon for all residents and an all inclusive laundry service is provided.

Residents are encouraged to lead the lifestyle of their choice and are treated with respect and dignity. Care is tailored to individual needs and residents can participate in any activities they wish to, or none if this is preferred.

Bethel House is committed to providing care, comfort and companionship for all residents in its care.

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Care Provided by Bethel House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 31 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Abbey Doyle (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (31)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (11)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024

Funding & Fees Guide for Bethel House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,275
    • Self-Funded Residential Dementia Care from £1,275
    • RESPITE Self-Funded Residential Care from £1,275
    • RESPITE Self-Funded Residential Dementia Care from £1,275

  • Special offer - for limited time only.
    Receive up to £200 off per week for your first 12 weeks when you move in as a permanent resident. T&C's apply. Subject to availability.
  • (these prices are only a guideline, please contact Bethel House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • All visitors welcome 24 hours a day. Overnight visitors accommodation may be available subject to availability


  • Parking

  • Car parking is available


Bethel House Reviews (82)

Total of 82, showing 1-20
9.9

Bethel House has a Review Score of 9.9 (9.860) out of 10, based on 18 reviews in the last 2 years. Over all time Bethel House has 82 reviews.

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Review from b w (Friend of Resident) published on 13 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister in law has been a resident for 6 months. The care, kindness, individuality and professionalism has been excellent. Staff welcome visitors with a smile and friendly persona irrespective of the time of day or day of the week. I have been in a number of care homes. Bethel House is top of my list.

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Bethel House

It is wonderful to know how happy you are with the care and support your loved one receives at Bethel House and that you are welcomed so warmly when you come to visit. Your kind words will be passed on to the team at Bethel House.


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Review from M P (Son of Resident) published on 3 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had been a resident for 10 months prior to her passing. She had advanced dementia at admission and was very frightened about needing care but all the staff made her transition from her own home to Bethel House a positive and enriching experience. She settled very quickly and enjoyed all the
activities, food and making new friends
All the staff are so friendly and professional, recognising her individual needs. Her end-of-life care was kind and thoughtful and made a difficult time much more bearable.
Highly recommend both the environment and especially the team.

Reply from Lindsay Mahoney, Hospitality & Wellbeing Manager at Bethel House

Please accept our condolences on the loss of your mother. It is heartwarming to know that her time at Bethel House was a positive experience, joining in the activities and making new friends. We are pleased to hear that the team were kind, thoughtful and respectful and they made a very difficult time seem a little more bearable. Thank you for taking the time to share these kind words which will be passed on to the team at Bethel House.


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Review from Mary F (Wife of Resident) published on 18 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at Bethel House, without exception, go above and beyond what is expected. My husband is happy here and well looked after, if I did have any questions they would be answered, truthfully and with understanding. This is not the first care home my husband has been in and exceeds all my expectations
and far outshines the others. Everywhere is extremely clean and the staff are always looking to find themselves busy and helpful.

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Bethel House

Thank you very much for taking the time to write this review. It is wonderful to hear how happy your husband is at Bethel House and, as a family, you can rest assured that he is being well cared for and the team are going above and beyond to ensure that not only is he happy and settled but that you are kept aware of his care and that any questions you may have are answered promptly and with compassion. Once again, thank you for taking your time to write this review and your kind words will be passed on to the team at Bethel House.


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Review from Sue L (Daughter of Resident) published on 18 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad reluctantly moved into Bethel House in January this year. The Bethel staff and residents are a close-knit family who happily took him into their hearts. The staff are so caring, providing for the needs of the residents with dignity and respect. They ensure their safety and provide an impressive
programme of activities and entertainment, which includes a daily dose of singing - which is, by far, dad's favourite activity, if he is not found eating the great choice of home-cooked food. Last month, we celebrated Dad's 84th birthday and the chef made an impressive cake and the staff and residents all came to sing to him. He was very overwhelmed.
Dad has settled well into the Bethel family and he can often be found happily chatting to everyone who will listen. As a family, we can't thank the Bethel staff enough for caring for Dad. It means everything.

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Bethel House

Thank you for taking the time to write this review. How lovely to hear how happy your dad is at Bethel House and how he is treated with dignity and respect along with great care and ensuring all his needs are met. It is wonderful to hear that he enjoys the great activities on offer, especially the singing! We will pass on your kind words to the whole team at Bethel House.


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Review from Pamela B (Daughter of Resident) published on 30 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum first moved here on 31st July. I was worried about the sudden move, that she wouldn't settle but after a few days, she did with the help of all the friendly staff. The home cook gorgeous meals and my mum being a fussy eater, eats everything now. The care home provides very good activities and puts
on lots of parties through the summer months. I'm always offered coffee and the cakes are delicious. From what I've seen over the last three months, I have been extremely happy, 100%.

Reply from Nikki Clark, Hospitality & Wellbeing Lead at Bethel House

Firstly, thank you for taking the time to leave such a fantastic review, it's so heartwarming to hear your lovely comments. We are passionate about providing person-centred care to all our residents. We like to know they all feel part of our little community, we also like the family, friends and visitors to feel relaxed and at home on your visits. The activities team make sure they include all the residents when planning the daily activities, throwing a party is one of our favourite things to do here at Bethel House. We welcome you and your family to any upcoming events we have planned. Thank you again for leaving such a kind review, I will be sure to pass it on to the team at Bethel.


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Review from S G (Daughter of Resident) published on 9 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Bethel House now for a good 18 months, and I have been very impressed with all aspects of Mum's care. The staff are all so caring and create a positive attitude with the residents.
I am really impressed with the entertainment and activities that run - such a variety.
I feel Bethel
House is a lovely place for Mum. Thank you.

Reply from Nikki Clark, Hospitality & Wellbeing Lead at Bethel House

Thank you for taking the time to write such a heartwarming review. We are so happy to hear your mother has settled in so well to Bethel House. It's lovely to hear you are both enjoying the entertainment and activities provided. The team absolutely love what they do and to receive kind comments really does recognises all their passion and love they show to our residents. Thank you again for review I will be sure to pass it onto the whole team.


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Review from A B (Wife of Resident) published on 6 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would just like to say that my husband has been in Bethel House since January 2024 and in all that time the care staff have been wonderful despite him not always being cooperative and in the best humour. The house is always clean and tidy and there is always something going on for the residents if
they want to join in. When I visit I have always been welcomed with a smile and very often one of the carers stops to have a chat. I don't know how the staff cope day after day and keep smiling and are 'friends' to all the residents.

Reply from Nikki Clark, Hospitality & Wellbeing Lead at Bethel House

Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear your husband has settled in so well at Bethel and your continuous weekly visits are a welcoming and relaxing experience. Our team love making sure all our residents and loved ones feel part of our family. When you love what you do it's very easy to have a smile on your face daily. At Bethel, our residents are at the heart of everything we do. I will be sure to pass on your lovely words to the whole team.


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Review from L H (Daughter of Resident) published on 29 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and carers at Bethel House are extremely caring and really want to provide a happy environment for their residents. They are full of smiles towards my mother and the atmosphere has become really welcoming for visitors too. Housekeeping are brilliant... Mum's room is very clean. The food
is really good and the entertainment staff have some great ideas. They all work as a whole team which means that anyone and everyone takes care of my mum. I would recommend Bethel House!

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Bethel House

Thank you for taking the time to write this review. It is great to hear how welcoming the team are and that the work they do to create a warm, welcoming atmosphere not only for the residents but for visitors too is noticed and appreciated. We will pass on these kind words to the team at Bethel House.


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Review from Lesley W (Daughter of Resident) published on 23 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my parents have resided at Bethel House for a period of three years. My mother has advanced Alzheimer's and my father was in heart failure, both with complex needs. The care home has been modernised during the past year and the communal areas and garden really are lovely. But, more than anything,
it's the staff that make the real difference to all the residents' lives and their families too. The team at Bethel House is genuinely caring and it's very reassuring to know that when your loved ones are in their care. The care home is going from strength to strength and I would highly recommend it.

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Review from D W (Friend of Resident) published on 20 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It was my first visit to Bethel House and was most impressed with all the staff, how they handled the residents when they had a problem. It was happy and lots of fun, so clean and welcoming. Ido hope I will get the chance to visit again and will recommend Bethel House to my friends.

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Bethel House

Thank you for taking the time to write this review. It is lovely to hear how much you enjoyed your first visit to Bethel House and how welcome you were made to feel. We will pass on the kind words to the team at Bethel House and look forward to seeing you again.


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Review from D D (Brother of Resident) published on 14 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say a big thank you to all the staff for taking good care of my brother.
He has told me he loved it there and for my brother to say that, well it's very unexpected.
Also, a big thank you to the home for making this happen.

Reply from Nikki Clark, Hospitality & Wellbeing Lead at Bethel House

Thank you for taking the time to leave such a wonderful review. We are so happy to hear that your brother enjoyed his time at Bethel House, it was our pleasure to have supported him, making his stay a happy and enjoyable one. I will be sure to pass your kind comments on to the whole team at Bethel House.


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Review from C S (Friend of Resident) published on 14 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bethel House is a very welcoming home, the staff are caring, polite and happy and this has a positive effect on the residents.
Food is presented well and the residents are always given a choice.
The home is always up to a high standard of cleanliness.

Reply from Nikki Clark, Hospitality & Wellbeing Lead at Bethel House

Thank you for leaving such a lovely review. It is so nice to hear words such as caring, polite and positive when describing our staff. The team work hard to make sure the home always has a wonderful, happy environment for our residents and visitors. The chef is very passionate about the food, how it tastes and how it looks. We feel the residents should have the best, so we all strive to achieve this. I will be sure to pass on your kind comments to the team at Bethel House.


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Review from J C (Partner of Resident) published on 13 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Having taken some time to get used to life in a care home, my partner is now settled and has adapted to his new life. Throughout some challenging times, he has been helped, reassured and comforted, also treated with respect by many of the staff at Bethel House, many of the staff at Bethel House who
are admirable for their patience and care, I am very grateful for this and happy we chose Bethel House.

Reply from Nikki Clark, Hospitality & Wellbeing Lead at Bethel House

We really appreciate you taking the time to leave a review. It is always such a hard decision to move into care, not just for the one who is directly affected but for the whole family too. At Bethel, we make sure we support the family members also, so that everyone feels part of the journey. Our mission is to make our residents feel enriched, empowered and engaged so we look very closely at everyone's likes and interests to support with their ongoing care and activities programme. It is wonderful to hear your partner has now settled and adapted. I will be sure to share your lovely review with the team at Bethel House.


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Review from K M (Daughter of Resident) published on 18 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is very well run by the manager. The staff employed really are very lovely, smiley and caring. I truly believe the people employed absolutely do their best and are genuinely caring people. Rooms are kept spotlessly clean by staff and the food is becoming better and better all the time.
Nowhere
is the same as being in your own home, but when that is not possible Bethel House is a nice place to be.

Reply from Jenni Laffoley, Brand at Bethel House

It is comforting to hear how happy you are with the level of service you are receiving at Bethel House and you have the reassurance of knowing your loved one is safe, happy and well cared for. It is great to know that you are happy with the dining at Bethel House and that the home is kept to the highest possible standard. Thank you for taking the time to write these kind words which will be passed on to all the staff at Bethel House.


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Review from P N (Son of Resident) published on 27 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been happy and relaxed in Bethel House. The environment is ideal for my mother. She is happy with her room and likes the food. I think the program of activities is excellent giving the residents a variation on their day. My mother is well looked after, having her hair done every week.
She also likes having her nails done. Personal care is extremely important and my mother often comments on the care she has received.

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Bethel House

Thank you for these lovely words and taking the time to write this review. We are glad to hear how happy and well cared for your mother feels living at Bethel House. It's great to hear that she is enjoying all the activities provided, especially having her hair and nails done. We will pass on these kind words to all the staff at Bethel House.


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Review from A D (Great-Niece of Resident) published on 27 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Well, Bethel House, I say excellent cared home, as a family we went to see plenty of homes and Bethel really came out with top marks. Our aunt is very happy here, the quality of care, activities, great food and friendliness is outstanding, a huge well done to everyone working and caregiving at Bethel
House. Thank you.

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Bethel House

Thank you for taking the time to write these kind words. It is really great to hear that your aunt is being cared for so well at Bethel House. We are especially happy to hear she is enjoying all the great activities and fresh home-cooked meals provided. We will pass on these kinds words to all the staff at Bethel House.


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Review from P C (Son-in-law of Resident) published on 22 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are helpful and friendly as usual. Residents are treated with care and dignity. Absolutely no concerns over safety. Activities are plenty and have improved over the past six months, both in frequency and quality. Dad rates the food as excellent!

Reply from Lindsay Mahoney, Hospitality & Well-being Lead at Bethel House

Thank you for taking the time to write this review. We are really happy to hear that your dad is enjoying the food at Bethel House. We are also really happy to hear that you feel your dad is safe and well cared for. We hope your dad continues to enjoy the meals and activities that staff provide and we will pass these lovely words on to them.


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Review from Trevor D (Nephew of Resident) published on 8 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers and staff at Bethel House have been excellent in the care and attention given to our aunt who suffered from dementia. Our aunt was at Behtel House for more than 6 years and was happy throughout her stay. It is always difficult to choose a care home for a loved one but we are glad we chose
Bethel House. It was a very good choice.

Reply from Jenni Laffoley, Brand Marketing Manager at Bethel House

Thank you for your kind words about Bethel House. It's been our pleasure to care for your aunt for the past 6 years, and we are so pleased you are happy with the level of care she has received. Thank you again, and all the best to you.


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Review from Julia G (Daughter of Resident) published on 2 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My overall rating is good (as opposed to excellent) because my dad hasn't been there for more than 3 months. Bethal House has a very homely and welcoming atmosphere. Nothing is too much trouble - I cannot praise everyone who works there enough. They do an amazing job day in and day out. My father is
very happy, comfortable and well cared for at Bethal House which means the world to him and his family.
Well done to all these great key people - I can't thank you enough.

Reply from Jenni Laffoley, Marketing Manager (Brand) at Bethel House

Thank you for your kind review. We are so pleased your dad is settling in well with us and that you are happy with the care he is receiving. We shall pass on your lovely comments to the whole team at Bethel House


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Review from W M (Resident) published on 7 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I was looking for a place to live I looked at several nice places but Bethel house has all the things that I liked. My room is well situated looking out at a very nice garden. I told my daughter this is as good as it gets. I have settled and just love it here.

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Current Review Score: 9.9 (9.860)

Overview of Review Score

The Review Score of 9.9 (9.860) out of 10 for Bethel House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.860 for Bethel House is calculated as follows: ( (187 Excellents x 5) + (24 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 214 Ratings = 4.86

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Bethel House is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Oct 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Meet the Team (2)

Abbey

Abbey Doyle

Job Title: Home Manager

Joined: 2012

I am proud to have joined Bethel House. It is important to me that the residents, their families and the staff team feel welcome, cared for and supported to enable them to build good relationships and happy memories for the future.


We will be working together to support the residents' sensory needs to enable them to have a holistic well-being while living in our home, by encouraging them to be involved in the social community of the home at the same time encouraging them to remain as independent as they are able to. Smiles, warmth and kindness will greet everyone who visits Bethel House.


Harold

Harold Santiago

Job Title: Head of Care

Joined: 2017

I joined Hartford Care in January 2017 as a Senior Care Assistant at Bethel House in Barton-on-Sea in Hampshire, subsequently qualified as a Care Practitioner and have since been promoted to Deputy Manager.


The only goal I wanted to achieve when I joined Hartford Care was to make a difference in enriching and improving our residents’ lives and to create opportunities for them to live fulfilling lives.


Frequently Asked Questions about Bethel House

What types of Care is Bethel House registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Bethel House provide?

Palliative Care, Day Care & Own GP if required are other types of care provided.

How many Rooms does Bethel House have?

There are 31 Single Rooms.

What are the Facilities & Services at Bethel House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Bethel House to the centre of New Milton?

1.3 mile(s) as the crow flies, distance by road may be significantly further.