Bethel House

28 Beach Avenue, Barton-on-Sea, New Milton BH25 7EJ
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9.9 82 Reviews
  • Bethel House, New Milton
Located in the picturesque seaside town of Barton-on-Sea, Bethel House provides a happy and welcoming home for residents. The home was refurbished in 2016 and has a number of comfortable communal areas and bedrooms, giving the home a cosy and happy atmosphere where residents can reach their full potential.

Bethel House has secluded, accessible gardens where residents can spend time relaxing or catching up with friends and family. The home is easily accessible by major road networks, making visits easy and convenient for loved ones, while still retaining peace and tranquillity.

Fully inclusive meals can be enjoyed in the dining area and video calling is available to keep in touch with loved ones. In addition to this, Bethel House offer a hairdressing salon for all residents and an all inclusive laundry service is provided.

Residents are encouraged to lead the lifestyle of their choice and are treated with respect and dignity. Care is tailored to individual needs and residents can participate in any activities they wish to, or none if this is preferred.

Bethel House is committed to providing care, comfort and companionship for all residents in its care.

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Care Provided by Bethel House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 31 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Abbey Doyle (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (31)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (11)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024

Funding & Fees Guide for Bethel House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,275
    • Self-Funded Residential Dementia Care from £1,275
    • RESPITE Self-Funded Residential Care from £1,275
    • RESPITE Self-Funded Residential Dementia Care from £1,275

  • Special offer - for limited time only.
    Receive up to £200 off per week for your first 12 weeks when you move in as a permanent resident. T&C's apply. Subject to availability.
  • (these prices are only a guideline, please contact Bethel House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • All visitors welcome 24 hours a day. Overnight visitors accommodation may be available subject to availability


  • Parking

  • Car parking is available


Bethel House Reviews (82)

Total of 82, showing 21-40
9.9

Bethel House has a Review Score of 9.9 (9.860) out of 10, based on 18 reviews in the last 2 years. Over all time Bethel House has 82 reviews.

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Review from N L (Daughter-in-law of Resident) published on 30 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law moved to Bethel House six months ago, and in that time, she has come to think of it as her home. The manager and her deputy are, in particular, outstanding. We can't stress enough how caring and patient they are. The manager is always thinking of how she can improve Bethel House and
the lives of its residents. The care staff are kind and will always find time to talk to the residents, despite the demanding and stressful nature of their work. We were particularly impressed with the Jubilee party where the staff made a huge effort to involve the residents; my mother-in-law was very happy singing along to the live music and reminiscing about watching the coronation. Thank you, Bethel House team, for all your hard work.

Reply from Alison Reijman, PR Coordinator at Bethel House

Thank you so very much for your wonderful words about Bethel House. It's our absolute pleasure to look after your mother-in-law and to see her settle in so well with us. We are so glad you enjoyed our Jubilee Party during which we all made some amazing memories. We shall share your very kind words with all the Bethel team especially our brilliant manager and her deputy.


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Review from Peter M (Son of Resident) published on 30 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Bethel House for almost 3-years now. I can detect she is not always happy there, although this depends on her state of mind! However, I can also determine she must be a very demanding resident for the staff - she often talks of moving near me, but I'm sure she wouldn't be happier
in any other residence. As for my perception of the home, it is bright and clean, and the staff always seem to find a few minutes for Mum to introduce me (again). The most recent changes have improved the overall feel, in re-arranging the lounge so it is not as cramped as before, and much more bright and welcoming. The bright paintwork everywhere gives the home that happy feeling. I cannot praise the staff highly enough for doing a difficult job.

Reply from Alison Reijman, PR Coordinator at Bethel House

Thank you so much for your very kind words about Bethel House. It is our pleasure to care for your mother and to ensure she lives her best life with us. We love our new-look lounge as it really does make our lovely home look even brighter and more welcoming. We will share your comments with our team, who are looking after your mother.


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Review from Martin D (Great-Nephew of Resident) published on 27 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My great Aunt is really happy at Bethel despite some apprehension from her to start with, the staff and other residents all seem very happy and this has a positive effect on my Aunt. The activities are plenty and keep her both engaged and stimulated. She has really settled in and has made lots of new
friends.

Reply from Alison Reijman, PR Coordinator at Bethel House

Thank you for your lovely comments about Bethel House. It is our pleasure to care for your great Aunt and to see her settle in so well at our happy home.


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Review from A W (Son of Resident) published on 22 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A thoroughly professional run care home, providing personally tailored attention to individuals' needs. The staff cannot seem to do enough for the patients and are led by a dedicated management team. Recommended to anyone who finds themselves in the position of needing to find such facilities.

Reply from Alison Reijman, PR Coordinator at Bethel House

Thank you very much for your wonderful words about Bethel House. We are so thrilled you are satisfied with the way in which we are caring for your loved one. We shall ensure our fantastic team members see your lovely comments.


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Review from Derek G (Husband of Resident) published on 18 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I rate the Care Home as 5 stars for a number of reasons
1) The manager is a very happy person and her attitude to life makes the whole Care Home a happy place.
2) The manager and her staff treat residents with respect and do everything they can to make them feel safe and well and looked after.
3)
Birthdays are recognised and celebrated.
4) I visit my wife on a regular basis and am always made to feel welcome.
5)My wife is very happy there.

Reply from Alison Reijman, PR Coordinator at Bethel House

Thank you so much for your fantastic review of Bethel House. We are so happy that you are happy with the way in which we are caring for your wife. We are so glad to have you both as part of our happy Bethel House family.


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Review from E M (Daughter of Resident) published on 18 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for 11 years I think that speaks in itself.
It’s a small home ( please note that word as it really is home ) the staff have time to get to know each resident.
The management doesn’t stand back but gets involved in personal care if needed.

Reply from Alison Reijman, PR Coordinator at Bethel House

Thank you for your wonderful review of Bethel House. It's our pleasure to care for your mother in our lovely friendly home. We love having you as part of our happy Bethel family.


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Review from Gail R (Daughter of Resident) published on 1 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Exemplary care given to my dad throughout his stay at Bethel House. Even with the challenge of the pandemic, they went over and above to provide access through Skype when family members could not visit. To still be able to see him and talk to him was a gift not to be underestimated.
Even in his last
few weeks with us, their empathy, care and tenderness shown to dad and us as a family will not be forgotten.

Reply from Alison Reijman, PR Coordinator at Bethel House

What wonderful words about Bethel House. It was a pleasure caring for your dad, and he will be so missed by all of us. We shall share your lovely review with our team, so they all know how much you appreciate everything they did for your dad.


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Review from Elisabeth C (Daughter of Resident) published on 12 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A nicely decorated and bright environment with friendly and efficient staff. The food is excellent and the staff are very helpful with nothing too much trouble. Dad is comfortable and well looked after and we know he is in safe hands.

Reply from Alison Reijman, PR Coordinator at Bethel House

Thank you for your super review of Bethel House. We love having your dad as part of our Bethel House family, and it is so reassuring for us to know you are happy with the way we are caring for him in our bright and lovely home.


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Review from Warwick J (Son of Resident) published on 12 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Hartford Care continues to provide a quality level of personal care for my Mother, who has been with them for some time now. As a family, we feel confident in Hartford Care as they seem to have met all of our expectations and have even exceeded them in some areas.
It is reassuring to know that my mother
is receiving the best care possible given that I am so very far away that regular visits are not feasible.

Reply from Alison Reijman, PR Coordinator at Bethel House

We are so thrilled with your comments about Bethel House. It is our pleasure to have your mother as part of our Bethel House family and to know you are so satisfied with the care she is receiving from us. We shall share your super review with the team who are looking after your mother so they know how much you appreciate everything they are doing for her.


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Review from Jacqueline S (Daughter of Resident) published on 12 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given to my mother is first class the whole team work tirelessly to give them the best care. I find Bethel House to be very clean and is and very presentable. On visiting my mother I can see the carers know exactly what to do and they are very well organised they always make us very welcome
when I come to visit

Reply from Alison Reijman, PR Coordinator at Bethel House

Thank you very much for your superb review of Bethel House. We are delighted to have you and your mother as part of our Bethel House family. It means so much for us to know how you greatly appreciate the care we are giving your mother.


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Review from Dennis S (Son-in-law of Resident) published on 16 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We find all the staff at Bethel house show compassion and care. Bethel House is always clean, tidy and very bright it’s a pleasure to visit the home we always receive a very good welcome. As for the caring of my mother-in-law we couldn’t ask for more.

Reply from Alison Reijman, PR Coordinator at Bethel House

Thank you so much for your wonderful words about Bethel House. It's our pleasure to look after your mother-in-law in our bright and happy home. We are always delighted to see you here as you are very much part of our Bethel House family.


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Review from J W (Resident) published on 8 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy here. I've had care for two years.

Reply from Alison Reijman, PR Coordinator at Bethel House

Thank you so much for your wonderful review of Bethel House. It's our pleasure to care for you and we are delighted you are so happy to be a part of our very special Bethel House family.


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Review from Ian L (Son of Resident) published on 29 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father, a resident for 2 years, always received the best possible care at Bethel House. It was a great relief to know he was in such good hands and always treated with compassion, dignity and respect. 10 out of 10 and thank you all!

Reply from Alison Reijman, PR Coordinator at Bethel House

Thank you for your very kind words and it’s great to hear that you have appreciated the care we gave your father. It was a great pleasure to have had him in our wonderful Bethel House family.


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Review from Sue R (Daughter of Resident) published on 29 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My father was a resident for over 18 months and I always felt he was well cared for and properly looked after. Obviously, Covid made things more difficult, but the staff were always kind and friendly, however busy they were, and I always thought that they did their best for him.

Reply from Alison Reijman, PR Coordinator at Bethel House

Thank you for those wonderful words and it’s great to hear that you have valued our care and support for your father. It was a great pleasure to have looked after him. You are all part of our Bethel Family.


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Review from Nicky B (Daughter of Resident) published on 29 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was wonderfully cared for during his almost two-year residency at Bethel House. All the staff were incredibly caring and helpful at all times, even when they were busy. As my father’s health began to fail, we were regularly updated on his condition and allowed to visit him as often as we wanted
whilst stringently following COVID safe practices. The care from the staff was not only for my father but shown to all members of the family. My mother was greatly comforted by the condolences offered by so many of the Bethel House team members who took time out of their busy shifts to come to speak to her, from the Home Manager, all the Care team members, the Housekeeper and even the Maintenance Technician. Attendance at the funeral was above and beyond the call of duty. We could not have asked for anything more.

Reply from Alison Reijman, PR Coordinator at Bethel House

Thank you for those kind words and it’s great to hear that you have valued our love. It was a great pleasure to have cared for your dad. You are all part of the Bethel Family.


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Review from Christine M (Daughter of Resident) published on 17 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been fortunate to spend a number of respite breaks at this lovely bright and cheerful home. The staff are always happy and welcome her back like a family. With good entertainment and food my mother has always enjoyed her visits.

Reply from Alison Reijman, PR Coordinator at Bethel House

Thank you so much for your lovely review of Bethel House. It is always a pleasure to care for her during her respite breaks with us and to see her enjoying herself. We shall share your kind comments with our brilliant Bethel House team.


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Review from M C (Wife of Resident) published on 8 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We, as a family, are extremely grateful for the care and understanding which has been given on a continuing basis. We are in the knowledge that our family member is in a safe and caring environment, happy in their own way. They couldn't be in a better place and for this, we are forever thankful that
he is where he is. The staff are a dedicated group of people having to deal often under difficult circumstances. They make life for the residents joyful.

Reply from Alison Reijman, PR Coordinator at Bethel House

Thank you so much for your wonderful words about Bethel House. We are delighted that your loved one is happy in our care and that you are so satisfied with the way in which we are looking after him. We will share your fantastic feedback with all our Bethel team, so they know how grateful and thankful you are for all their care and support.


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Review from Jackie S (Daughter of Resident) published on 30 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family are very happy with the care my mother receives at the Bethel House, New Milton. The Manager and her team give over 100% commitment and they go above and beyond. We can’t thank the whole team enough for the care and attention they give to all the residents.

Reply from Alison Reijman, PR Coordinator at Bethel House

What lovely words about Bethel House. We are so heartened by your very kind comments about our wonderful manager and team. We shall ensure they all see your review so they all know now much you appreciate everything they are doing to care for the residents.


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Review from Dudley J (Son of Resident) published on 12 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was never an easy person to deal with even at the best of times for the family and after many years of dementia a care home was selected, this took a few attempts but Bethel House was the best by far selection in familiar settings. My mother has been down the slippery slope of Dementia for over
five years and each year possesses new challenges for the care home staff to work out. Mum has slipped in and out of palliative care and we have been kept well informed, with Mum now in recovery again. The Facebook postings and activities shown have been a vital form of regular feedback for the family who are not living local, this works exceptionally well, especially short videos.
Mums wellbeing has been excellent, far better than when she was on her own, regular hair cuts, nails, general hygiene. Well done to all the team at Bethal House especially in such challenging times as we are in with Covid. Recommended.

Reply from Alison Reijman, PR Coordinator at Bethel House

Thank you so much for your lovely words about Bethel House. We are so pleased you are happy with the way we are looking after your Mum. Our priority is always to ensure that all our residents live their best lives with us. Our Facebook page is the best way we have to show you what we are doing here and how everyone is having fun despite these current challenging circumstances. We shall share your review with all our brilliant Bethel House team.


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Review from SallyAnn W (Daughter of Resident) published on 3 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bethel House staff and Manager have gone above and beyond the call of duty in caring for my mother who contracted pneumonia. She has recovered from this serious illness with the loving kindness, continued nourishment and daily care. They have had someone sitting in her room attending to her and arranged
for us to visit her outside her window. They gave her complan as she had no appetite, and helped her to recover from a state in which she was non responsive, barely moving, not talking, and just taking sips of water, to full spirits again. She is now holding telephone conversations, they ring us when she asks for us. They have got her up and mobile again, and in the last week, she has been taken off the 15-minute checks that were in place before her illness to stop her wandering up the stairs and falling. She resides on the ground floor and has everything she needs. Despite having severe dementia, they maintain a happy disposition with her and have treated her exceptionally well.

Reply from Alison Reijman, PR Coordinator at Bethel House

Thank you for the wonderful review and we know that your mum has made a huge improvement. We pride ourselves in providing the best care and making a difference in the lives of our residents and families.


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Current Review Score: 9.9 (9.860)

Overview of Review Score

The Review Score of 9.9 (9.860) out of 10 for Bethel House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.860 for Bethel House is calculated as follows: ( (187 Excellents x 5) + (24 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 214 Ratings = 4.86

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Bethel House is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Oct 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Meet the Team (2)

Abbey

Abbey Doyle

Job Title: Home Manager

Joined: 2012

I am proud to have joined Bethel House. It is important to me that the residents, their families and the staff team feel welcome, cared for and supported to enable them to build good relationships and happy memories for the future.


We will be working together to support the residents' sensory needs to enable them to have a holistic well-being while living in our home, by encouraging them to be involved in the social community of the home at the same time encouraging them to remain as independent as they are able to. Smiles, warmth and kindness will greet everyone who visits Bethel House.


Harold

Harold Santiago

Job Title: Head of Care

Joined: 2017

I joined Hartford Care in January 2017 as a Senior Care Assistant at Bethel House in Barton-on-Sea in Hampshire, subsequently qualified as a Care Practitioner and have since been promoted to Deputy Manager.


The only goal I wanted to achieve when I joined Hartford Care was to make a difference in enriching and improving our residents’ lives and to create opportunities for them to live fulfilling lives.