Bethel House

28 Beach Avenue, Barton-on-Sea, New Milton BH25 7EJ
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9.9 82 Reviews
  • Bethel House, New Milton
Located in the picturesque seaside town of Barton-on-Sea, Bethel House provides a happy and welcoming home for residents. The home was refurbished in 2016 and has a number of comfortable communal areas and bedrooms, giving the home a cosy and happy atmosphere where residents can reach their full potential.

Bethel House has secluded, accessible gardens where residents can spend time relaxing or catching up with friends and family. The home is easily accessible by major road networks, making visits easy and convenient for loved ones, while still retaining peace and tranquillity.

Fully inclusive meals can be enjoyed in the dining area and video calling is available to keep in touch with loved ones. In addition to this, Bethel House offer a hairdressing salon for all residents and an all inclusive laundry service is provided.

Residents are encouraged to lead the lifestyle of their choice and are treated with respect and dignity. Care is tailored to individual needs and residents can participate in any activities they wish to, or none if this is preferred.

Bethel House is committed to providing care, comfort and companionship for all residents in its care.

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Care Provided by Bethel House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 31 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Abbey Doyle (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (31)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (11)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024

Funding & Fees Guide for Bethel House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,275
    • Self-Funded Residential Dementia Care from £1,275
    • RESPITE Self-Funded Residential Care from £1,275
    • RESPITE Self-Funded Residential Dementia Care from £1,275

  • Special offer - for limited time only.
    Receive up to £200 off per week for your first 12 weeks when you move in as a permanent resident. T&C's apply. Subject to availability.
  • (these prices are only a guideline, please contact Bethel House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • All visitors welcome 24 hours a day. Overnight visitors accommodation may be available subject to availability


  • Parking

  • Car parking is available


Bethel House Reviews (82)

Total of 82, showing 41-60
9.9

Bethel House has a Review Score of 9.9 (9.860) out of 10, based on 18 reviews in the last 2 years. Over all time Bethel House has 82 reviews.

Overall Experience

  • 73
  • 9
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Review from Trish J (Sister of Resident) published on 29 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother was at Bethel House for a year, from April 2019 to April 2020. From the start, I loved the place, with its colourful walls and music. On his first visit, he was keen to stay in the lounge and listen to the singer. He made friends with some of the other residents and no longer seemed lonely
or desperate to hang on to me when I had to go home. I had regular updates of any issues. I found the staff very supportive of me as well. I was encouraged to go in and sing to all the people in the lounge with my ukulele which my brother loved but a lot of the others did too. When lockdown hit I was helped to skype him on a regular basis and eventually daily to encourage him. My brother had Alzheimer's. Having seen him at home with carers dropping in, and at other residential homes on a temporary basis, which were good too, I have no hesitation in saying Bethel is exceptionally good. I know my brother was happy and well looked after, and I have lovely memories.

Reply from Alison Reijman, PR Coordinator at Bethel House

Thank you so much for your lovely review of Bethel House. It was our pleasure to look after your brother, and we are so glad you have many happy memories of his time here. You must come back and entertain us all again when it is safe to do so.


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Review from C P (Daughter of Resident) published on 2 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent in every respect.

Reply from Alison Reijman, PR Coordinator at Bethel House

Thank you so much for your wonderful review. We are delighted you are happy with everything we are doing to care for your loved one.


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Review from C H (Resident) published on 14 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the staff very helpful and kind.
Food was enjoyable.
All rooms were clean and comfy.
The staff gave up some of their time to entertain.
The manager and staff are friendly.

Reply from Alison Reijman, PR Coordinator at Bethel House

Thank you so much for your lovely review of Bethel House. We are so glad you enjoyed your time with us especially the activities which our friendly team provides for our residents. We shall ensure everyone at Bethel House see your wonderful words.


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Review from Gill F (Daughter of Resident) published on 27 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home has a warm, friendly atmosphere, the manager is very approachable and nothing too much trouble. The home has a high standard of cleanliness, bright and cheerful. Lots of activities for residents to take part in, lovely to follow loved ones on their Facebook page.
It’s been lovely to
stay in touch in this difficult time via FaceTime, Skype and now visiting in the garden with all procedures being followed.
Thank you for all your care.

Reply from Alison Reijman, PR Coordinator at Bethel House

What lovely comments about Bethel House. Thank you so much for your wonderful review which we shall share with all the team who are looking after your loved one. It has been a challenging time for us all but we are delighted you have been able to stay in touch both through online calls and now garden visits.


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Review from M F (Resident) published on 12 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been here for four years and enjoy the very good food. The staff are all excellent. It is a lovely comfortable care home.

Reply from Alison Reijman, PR Coordinator at Bethel House

Thank you so much for your wonderful review of Bethel House. We are so glad you enjoy the food and also the comfortable surroundings in which we are caring for you. We shall let our brilliant Bethel team know how much you appreciate everything they are doing for you.


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Review from S F (Daughter of Resident) published on 22 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother has been a resident at Bethel House for almost 3-years now. She gets excellent care from the hard-working and dedicated staff. Both I and the rest of our family feel secure in the knowledge that she is being well looked after. This is even more crucial at this present time as we are unable
to visit our loved ones.
We are always kept informed of any issues that should arise. It is lovely to see the many postings on social media and being able to video call or speak on the phone. I would have no hesitation in recommending Bethel House.

Reply from Alison Reijman, PR Coordinator at Bethel House

Thank you so much for your lovely review of Bethel House. It is our pleasure to look after your Mother, especially during this difficult time. We are so glad you are enjoying all our social media posts. This is so important to keep you all reassured that your loved ones are staying well and happy in our care.


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Review from Jody G (Daughter of Resident) published on 21 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We found the staff and management at Bethel House very welcoming and good with communication. The only issue we felt was perhaps not addressed as quickly as we thought was putting down a 'wipe clean' floor in the bedroom. Also, we found our dad's nails were not cleaned very often, which was quite
noticeable on occasion. Sometimes dad was not given socks to wear but when we mentioned this to one of the carers this was addressed. The staff were very caring and we always felt they had a bit of a soft spot for our dear dad, which was nice. When dad was well, he really enjoyed the food.

Reply from Alison Reijman, PR Coordinator at Bethel House

Thank you so much for your kind words about Bethel House. We completely acknowledge the points that you raise in your review and have passed them on to the Bethel team. Your dad was very welcome here as part of the Bethel family and it was a delight for us to see him enjoying his meals.


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Review from J W (Friend of Resident) published on 3 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend, on admission, was very poorly indeed, we thought she would not survive for long. She was admitted to hospital twice with chest infections, but was returned to Bethel House when well enough, although still poorly she recovered well with the devoted care of all the staff at Bethel House. Until
the coronavirus we visited her every Monday, sometimes taking other friends with us. I am convinced she could not be in a better place. The staff are doing a very demanding job, they never seem to stop, and in spite of everything they are so lovely to the patients, they make their birthdays special, the cook makes lovely birthday cakes. Everyone there deserves a pure Gold Medal!

Reply from Alison Reijman, PR Coordinator at Bethel House

Thank you so much for your wonderful words about Bethel House. These are very challenging times for all of us but the Hartford Care family's three principles of care, comfort and companionship still apply throughout. Our amazing team at Bethel and all our homes are doing everything they can to ensure residents stay safe and well. We will ensure your lovely words are seen by everyone there.


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Review from D W (Son-in-law of Resident) published on 10 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bethel House is the best care home we have encountered. Over the recent years, we have had experience of quite a number of care homes with various relatives and friends and Bethel House is outstanding in the standards it achieves. Knowing the staff and the standards you expect the care to be good but
it is even better. My mother-in-law used to be a professional ice skater, they even took time to take her to a local ice rink and to take her out on the ice rink. The care is brilliant.

Reply from Alison Reijman, PR Coordinator at Bethel House

Thank you so much for your wonderful comments about Bethel House. It is a pleasure for us to look after your mother-in-law and it was a delight for us to take her ice-skating where she had a fantastic time. Our brilliant Bethel House team will be thrilled with your review and your appreciation for everything they do for her.


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Review from C G (Daughter of Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Not only are the staff both very caring and very professional with my mum, she has been so well cared for. She is very content in the home. She has been treated with great care and respect. The staff here also made mum going into the home a little easier for me, knowing she is so well looked after.

Reply from Alison Reijman, PR Coordinator at Bethel House

Thank you so much for your wonderful review of Bethel House. We are delighted that you are so happy with the way we are looking after your Mum. We shall pass on your kind words to our terrific team who are caring for her.


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Review from Leslie J (Son of Resident) published on 3 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved to Bethel House when her Alzheimer's made it impossible to live alone anymore. We were looking for a home where she would be happy, safe and well looked after. We found that and more at Bethel House. All the staff showed care, compassion and a due regard to dignity. The home is spotless
and the residents are able to enjoy a lovely garden and being close to the beach. My mother enjoyed her little outings to the beach and an ice cream, or tea and cake in the garden. They have regular entertainment and all are encouraged to join in. Visitors are always made welcome. Although my mothers' stay was only for six months, I really felt she was at ease and felt Bethel House to be her home. I cannot recommend them highly enough. Thank you all.

Reply from Alison Reijman, PR Coordinator at Bethel House

Thank you very much for your wonderful review of Bethel House. How lovely it is to hear how totally satisfied you were with the care and facilities your mother enjoyed while she was with us for six months. Please come and visit us any time as we would love to see you both again. You will always be part of the Hartford Care family. We will pass on your terrific comments to the Bethel team.


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Review from H T (Friend of Resident) published on 30 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

1st class. All the staff are extremely kind and considerate and make you feel a very welcome visitor. 100% caring.

Reply from Alison Reijman, PR Coordinator at Bethel House

Thank you, Harold, for your lovely review of Bethel House. We are so delighted that you feel very welcome every time you visit, and that you rate our caring so highly. We shall pass on your kind remarks to our Bethel team.


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Review from J H (Wife of Resident) published on 11 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I always find my husband happy and the staff are always jolly and kind.

Reply from Alison Reijman, PR Coordinator at Bethel House

Thank you so much for your wonderful review. We are delighted that your husband is so happy with us. We shall pass on your kind comments to our jolly staff there!


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Review from June L (Wife of Resident) published on 24 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very kind, caring and understanding from all the staff. Lovely atmosphere in the home.

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Review from John D (Husband of Resident) published on 24 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bethel House management have been excellent in their selection of staff. They are all, individually, most kind, caring and thoughtful. My wife, being a resident, has been very well looked after and made to feel comfortable and at ease. The pleasing decor and general bright appearance within Bethel House
I regard as most appealing - this gives an inviting and most agreeable atmosphere. A highly recommended care home.

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Review from Helen T (Wife of Resident) published on 16 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident at Bethel House for the last 18 months, and is extremely happy even though he told me one day that the residents are all old! He seems to have forgotten that he is 85 years old! All the staff are extremely kind and helpful, nothing is too much trouble for them to make
the residents comfortable are happy. Visitors are always made extremely welcome.

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Review from Zara K (Daughter of Resident) published on 21 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum was extremely anxious about leaving the family home. But I have been amazed at how well she has settled into Bethel House. All of the Carers could not be more kind, compassionate and thoughtful to my Mum’s needs. She enjoys the activities. The food is lovely. My Mum has been able to have a bath
for the first time in 4 years as there is a specially adapted bath; which she really enjoyed. My Mum is in a lovely room on the ground floor with dual aspect windows and an en-suite toilet / sink. It is really close to Barton on Sea cliff tops for lovely walks. We really could not be more pleased. Thank you to everyone at the home.

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Review from J M (Daughter of Resident) published on 28 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for the excellent care you gave my mother in the last weeks of her life.
Bethel House is an excellent care home with very helpful and caring staff.

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Review from Stephen P (Son of Resident) published on 19 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is early days as my mother has only been in Bethel House for a month but so far I am very impressed. She has a lovely room and the staff are very aware of her needs. I think a little more help could be offered regarding her toiletry needs but overall I am happy and so is my mother.

Reply from Louise Chandler, PR & Communications Manager at Bethel House

Thank you for your comments. We will ensure your concern is sufficiently dealt with and if you have additional questions, please feel free to speak to the Home Manager. Many thanks


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Review from Christopher L (Son of Resident) published on 18 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Bethel House since October 2014. Her medical problems include coronary heart disease, spinal osteoporosis and vascular dementia. As my mother's health and level of dementia has deteriorated with time, the care she receives has matched her needs. I have found the home
to be a welcoming environment and the care staff are kind, patient and treat the residents with respect. The management team are excellent.

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Current Review Score: 9.9 (9.860)

Overview of Review Score

The Review Score of 9.9 (9.860) out of 10 for Bethel House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.860 for Bethel House is calculated as follows: ( (187 Excellents x 5) + (24 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 214 Ratings = 4.86

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Bethel House is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Oct 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Meet the Team (2)

Abbey

Abbey Doyle

Job Title: Home Manager

Joined: 2012

I am proud to have joined Bethel House. It is important to me that the residents, their families and the staff team feel welcome, cared for and supported to enable them to build good relationships and happy memories for the future.


We will be working together to support the residents' sensory needs to enable them to have a holistic well-being while living in our home, by encouraging them to be involved in the social community of the home at the same time encouraging them to remain as independent as they are able to. Smiles, warmth and kindness will greet everyone who visits Bethel House.


Harold

Harold Santiago

Job Title: Head of Care

Joined: 2017

I joined Hartford Care in January 2017 as a Senior Care Assistant at Bethel House in Barton-on-Sea in Hampshire, subsequently qualified as a Care Practitioner and have since been promoted to Deputy Manager.


The only goal I wanted to achieve when I joined Hartford Care was to make a difference in enriching and improving our residents’ lives and to create opportunities for them to live fulfilling lives.