Bethel House

28 Beach Avenue, Barton-on-Sea, New Milton BH25 7EJ
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9.9 82 Reviews
  • Bethel House, New Milton
Located in the picturesque seaside town of Barton-on-Sea, Bethel House provides a happy and welcoming home for residents. The home was refurbished in 2016 and has a number of comfortable communal areas and bedrooms, giving the home a cosy and happy atmosphere where residents can reach their full potential.

Bethel House has secluded, accessible gardens where residents can spend time relaxing or catching up with friends and family. The home is easily accessible by major road networks, making visits easy and convenient for loved ones, while still retaining peace and tranquillity.

Fully inclusive meals can be enjoyed in the dining area and video calling is available to keep in touch with loved ones. In addition to this, Bethel House offer a hairdressing salon for all residents and an all inclusive laundry service is provided.

Residents are encouraged to lead the lifestyle of their choice and are treated with respect and dignity. Care is tailored to individual needs and residents can participate in any activities they wish to, or none if this is preferred.

Bethel House is committed to providing care, comfort and companionship for all residents in its care.

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Care Provided by Bethel House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 31 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Abbey Doyle (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (31)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (11)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024

Funding & Fees Guide for Bethel House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,275
    • Self-Funded Residential Dementia Care from £1,275
    • RESPITE Self-Funded Residential Care from £1,275
    • RESPITE Self-Funded Residential Dementia Care from £1,275

  • Special offer - for limited time only.
    Receive up to £200 off per week for your first 12 weeks when you move in as a permanent resident. T&C's apply. Subject to availability.
  • (these prices are only a guideline, please contact Bethel House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • All visitors welcome 24 hours a day. Overnight visitors accommodation may be available subject to availability


  • Parking

  • Car parking is available


Bethel House Reviews (82)

Total of 82, showing 61-80
9.9

Bethel House has a Review Score of 9.9 (9.860) out of 10, based on 18 reviews in the last 2 years. Over all time Bethel House has 82 reviews.

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Review from Rosemary A (Friend of Resident) published on 17 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my best friend and previous neighbour fortnightly at Bethel House. It brought tears to my eyes when she said to me 'I love it here'.
The staff are amazing, welcoming and attentive. The whole place is a joy to visit and being able to email my friends family about her is great and my friend can
be seen on their website from abroad.

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Review from Petra (Daughter of Resident) published on 28 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I moved my Mother into Bethel House in May 2018. This was a very difficult decision to have to make as no-one volunteers to leave their own home. I found the management and staff at Bethel House incredibly sensitive and helpful in getting her through the initial period of adjustment and getting her
settled. I was able to set up the room as I wished to make it as familiar and comfortable as possible with lots of family photographs and her favourite reclining chair. The home is spotlessly clean and beautifully decorated with lots of natural light. The staff treat my Mother with dignity and respect. The food is excellent with a varied menu. As I do not reside in the UK and cannot take care of my elderly Mother myself, I feel confident that she is in the safest and best possible environment with genuinely good people taking care of her 24/7 when I am not able to. I receive regular updates and staff are quick to respond to any issues that need to be addressed.

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Review from Charlotte M (Friend of Resident) published on 19 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think Bethel House is a lovely home with lovely staff and residents. My Nan always seems happy and well looked after and the residents and staff are so kind to my toddler.

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Review from Angela (Daughter of Resident) published on 16 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is now into her fifth year living at Bethel House, a place she calls home which, in itself, is a compliment to the staff and reassuring to me to hear her say those words. She has been encouraged to join in activities, of which there are plenty, which she enjoys but her privacy is respected
when she wishes to spend time in her room. When visiting her we are made welcome and it is evident that there is a good rapport between staff and residents. The refurbishment which took place last year has given Bethel House a very bright, happy, homely atmosphere for the residents to enjoy and together with the garden and the location of the home, make it perfect!

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Review from Siobhan S (Daughter of Resident) published on 13 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum suffers from dementia and terminal bowel cancer. Since her arrival at Bethel House she seems so much more relaxed, she's more positive. I cannot praise the staff enough, they can't do enough to make sure she is happy and comfortable. Thank you all, you've made us feel so relieved and taken a
huge weight off our shoulders knowing she's being cared for.

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Review from Lee B (Son of Resident) published on 4 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is an extremely friendly and open plan place for residents where they are free to walk around from the dining area to the large sitting room and if the weather is good there is a large garden area where residents can walk freely and even do gardening on raised beds, my father currently
resides here and is very happy with his surroundings where he can use the kitchen area if so required to get himself a drink. There are regular activities which the residents are encouraged to join in with and visits to various places of interest. The rooms are clean and well maintained and have all that is required for residents to have comfortable living space. The staff are very friendly and always willing to help if required including calling if any issues arise which require family input so in all I would highly recommend this care home.

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Review from Jill H (Daughter of Resident) published on 30 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Bethel House for two and a half years. As a family, we have felt that Bethel House has been an excellent choice of Care Home.
We have always been incredibly impressed with how caring, patient, friendly and supportive all the staff are and above all treat Mum with dignity.
The
current Manager leads her team by example and the home is very well managed with all the facets being well facilitated.
We have always been comforted by the fact that we can raise any concerns about Mum with the Manager and any of the Carers and they have given us their time, patience and support.
Bethel House's bright, friendly atmosphere, the very caring staff, the freshly cooked meals and the improving activities all make for a Care Home I would definitely recommend.

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Review from Shirley S (Daughter of Resident) published on 26 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Bethel House in mid-Feb following a couple of lengthy stays in hospital. She had been refusing to eat or drink and one of the doctors told me that he felt she had given up on life. Since becoming a resident at Bethel, with gentle encouragement, she has gradually started to eat
and is beginning to gain weight which in turn is increasing her strength and mobility.
After living alone for over 30 years she found having carers in her own home very unsettling and got quite angry when they tried to help her. In the care home environment, she seems more settled, the care team are very good at determining her mood and will leave her to do things in her own time if she refuses help in the first instance.
All the staff are incredibly friendly and always smiling which gives the place a lovely welcoming atmosphere.
Everyone is very approachable and I'm sure that if I ever have any concerns about my mother's well being I will be able to discuss them openly.

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Review from Keith G (Son of Resident) published on 24 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at Bethel House for five years. I was extremely impressed with the care, friendship and support offered to her through the final years of her life. The staff were always friendly and considerate and I formed the impression nothing was too much trouble. There was always someone
willing to discuss my mother's care with me. The care offered adapted as did my mother's needs. She was equally well supported as an active Alzheimer's sufferer as she was towards the end of her life.

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Review from B T (Daughter of Resident) published on 18 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank Bethel House for the outstanding care my mother has received. The home is well managed and the staff have a clear understanding of the needs of residents with dementia and genuinely care. They have shown my mother real love and kindness and nothing is too much trouble. I am always
made to feel welcome and offered refreshment. The food is good and adapted to the needs of individual residents. Communication with me has been excellent. I would recommend this home.

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Review from C M (Daughter of Resident) published on 2 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Full of praise for the kindness of the staff. She says they are wonderful. Plenty to eat and always something going on.

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Review from Valerie L (Friend of Resident) published on 22 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My ex-husband, the father of my children is in Bethel House, Barton. I have visited on a number of occasions and I just want to make it known how impressed I am with his care there. The manager goes above and beyond with her caring and lovely nature. She is very supportive both to my ex-husband and
also to my daughter and my two very young granddaughters. She makes them feel welcome.
My daughter has had to make some very difficult decisions and also has had to have a lot of dealings with government departments and also had to keep his location private for reasons which I cannot go into, but the manager has really been so very helpful with all this.
Other staff members have always been excellent and caring too. Always a smile and kind words to everyone.
I have seen many care/nursing homes, having worked in a few, also my mothers care in a nursing home and I can truthfully say, this is the nicest one I have ever been to. Both the home, the quality of care and the staff.
I thank you all.

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Review from Kim B (Daughter of Resident) published on 17 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my father has been in the care of Bethel House, my family and I have been very impressed. We feel he is very well looked after an cared for. If they have any concerns, they are quick to pick up the phone and communicate, this we feel is very efficient and not always the case in this sort of
home. When we go to visit, we are always offered a drink etc too, always nice as makes it feel home from home.
As a mother of young children, they have always been welcomed too, which makes life a lot easier. The manager is always happy to discuss things too, which again is lovely.
All round a positive environment.

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Review from Susan F (Daughter of Resident) published on 28 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum recently moved into Bethel House as she is no longer able to live independently. All the staff are excellent, always friendly and welcoming and the residents are treated with kindness and consideration.


The food is good and the rooms are clean and tidy. Knowing mum is being well cared for helps

give our family peace of mind.

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Review from P B (Daughter of Resident) published on 21 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On entering the residence, it is warm and welcoming. Staff are polite and helpful, nothing is too much trouble. My mother has settled in very well and likes it very much thanks to the staff.

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Review from Lois (Partner of Resident) published on 10 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My partner had been there for a year, he was well looked after, well fed and staff were lovely. Really homely and not too big. Staff get to know all the residents. Would have been pleased for him to stay longer but he, unfortunately, died this week.

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Review from Annabel (Daughter of Resident) published on 8 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been really happy with the way my mum is cared for at the home. She is happy and has settled well. She chats to staff and residents. I know that she joins in with activities as the carers are able to tell me about it and I see pictures in the newsletters. Staff are always welcoming when I
visit and readily tell me when I need to know anything and I feel that they are very approachable.

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Review from Trevor D (Nephew of Resident) published on 8 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We have 2 relatives at Bethel House, both suffer from Dementia at different levels. We are happy as we know that they are both safe and happy living together at Bethel House. The staff are friendly and caring. There is no high turnover of staff, which makes things much more settled for the Residents.
We believe the success of Bethel House is down to the caring attitude of the staff and the management team. The manager has been excellent but is moving from Bethel House at the end of March, we wish her well and hope that an equally able manager is appointed shortly.

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Review from Barbara M (Daughter of Resident) published on 6 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been here over two years and has always been treated with kindness, compassion and thoughtfulness.

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Review from Doreen W (Resident) published on 5 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very friendly and I love the garden.

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Current Review Score: 9.9 (9.860)

Overview of Review Score

The Review Score of 9.9 (9.860) out of 10 for Bethel House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.860 for Bethel House is calculated as follows: ( (187 Excellents x 5) + (24 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 214 Ratings = 4.86

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Bethel House is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 31 registered maximum number of service users is 6.2, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Oct 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (9)

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Meet the Team (2)

Abbey

Abbey Doyle

Job Title: Home Manager

Joined: 2012

I am proud to have joined Bethel House. It is important to me that the residents, their families and the staff team feel welcome, cared for and supported to enable them to build good relationships and happy memories for the future.


We will be working together to support the residents' sensory needs to enable them to have a holistic well-being while living in our home, by encouraging them to be involved in the social community of the home at the same time encouraging them to remain as independent as they are able to. Smiles, warmth and kindness will greet everyone who visits Bethel House.


Harold

Harold Santiago

Job Title: Head of Care

Joined: 2017

I joined Hartford Care in January 2017 as a Senior Care Assistant at Bethel House in Barton-on-Sea in Hampshire, subsequently qualified as a Care Practitioner and have since been promoted to Deputy Manager.


The only goal I wanted to achieve when I joined Hartford Care was to make a difference in enriching and improving our residents’ lives and to create opportunities for them to live fulfilling lives.