Borovere

10 Borovere Lane, Alton GU34 1PD
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9.9 38 Reviews
  • Borovere, Alton
At Borovere, they understand that choosing care can be a bit daunting. That’s why, at this not-for-profit care home, your care comes with reassurance and a listening ear. You get to ease into your new place with a no-obligation trial period. And you have the peace of mind that you won’t be asked to leave if your funds run out.

In a friendly and homely setting in the heart of Alton, the Borovere team have built a vibrant community where residents and their families enjoy award-winning residential and dementia care. Rated Good by the CQC*, the team follow a well-established care methodology focused on maintaining and boosting residents’ independence, agency and wellbeing. Part of this involves a programme of group and one-to-one activities, walks into town, a nice cuppa before you even realise you want one, and a laugh when you most need it.

Borovere is part of not-for-profit group Greensleeves Care, consistently named a Top 20 group in England. As a charitable organisation, its focus is on people, not pockets, with any surplus from fees going back into continuously improving care. The home also offers Greensleeves’ Home for Life Commitment, which means residents can stay in the home if they run out of personal funds while in their care.

Along with specialist care and peace of mind, when you join the Borovere care family, you also enjoy:
•        Spacious bedrooms with en-suite facilities
•        Comfortable lounges and dining areas
•        Landscaped gardens and views
•        Delicious meals cooked on site
•        A programme of varied and stimulating activities

From the moment you get in touch, a member of the team will be there to listen, answer all your questions and focus on helping you make a confident and empowering care choice. Give them a call today to discuss your needs and plan your visit.

* CQC inspected in January 2019 and reviewed in April 2023

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Care Provided by Borovere

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Residential Care
  • For a maximum of 34 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Karen Shepperdson (Manager)
  • Admission Criteria
    • Care needs assessments to be completed
    • Ages 65+
  • Room Information
    • Single Rooms (34)
    • Single Rooms with ensuite Wet Room (8)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Borovere

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,411 – £2,059
    • RESPITE Self-Funded Residential Care £1,411 – £2,059

  • Fees updated March 2024. Exact fees depend on the specific care requirements of each individual.
  • (these prices are only a guideline, please contact Borovere to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Borovere welcome visitors. Please contact to arrange a suitable time


  • Parking

  • There is ample parking available in Borovere's own private car park


Borovere Reviews (38)

Total of 38, showing 1-20
9.9

Borovere has a Review Score of 9.9 (9.867) out of 10, based on 12 reviews in the last 2 years. Over all time Borovere has 38 reviews.

Overall Experience

  • 33
  • 5
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Date Published

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Review from Philippa D (Daughter of Resident) published on 29 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment I first stepped inside Borovere, I knew Mum would be incredibly well looked after and I wasn't wrong. Lovely people who genuinely care for their residents. Super helpful staff, lovely to interact with, always smiling. Highly recommend Borovere. Rooms are lovely and kept clean and tidy.
Mum very much felt at home.

Reply from Karen Manager, Shepperdson at Borovere

Thank you so much Philippa for your kind words, mum was happily independent but always a pleasure to look after.


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Review from Daphne S (Daughter of Resident) published on 1 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum had a fall in the care home on Tuesday. The staff were amazing, I couldn't have wished for her to have had better care and attention. They were very reassuring and kept Mum calm while they waited for the paramedics.

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Review from Judith E (Daughter of Resident) published on 25 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum really enjoyed her two years and eight months at Borovere.
She settled well and found it a gracious, friendly and very pleasant place to live.
She loved the happy atmosphere in the lounge with the cheerful activities coordinators, spending most of her time there.
The manager and carers were
very kind, professional and friendly and the senior carers looked after her medical needs so well.
The support staff too were always so nice to Mum, who benefitted so much from the pleasant daily pattern of the days with homely coffee, tea and bedtime drinks between good meals in the pleasant dining room.
Her many family visitors were always welcomed by the staff who were very helpful in arranging visits for those travelling from far and near.
When she was mobile, she was taken out to community events which she enjoyed very much.
The family were so kindly supported throughout her time and we are very thankful that we chose Borovere!

Reply from Karen Shepperdson, Home Manager at Borovere

Thank you so much for your kind words, Mum was a very much loved lady and a pleasure to care for whilst at Borovere and as a family, you were all so supportive of Mum and also of any changes that were required to keep Mum comfortable. It was a pleasure and a privilege to care for Mum.


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Review from Elaine S (Daughter of Resident) published on 6 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mym's time at Borovere was lovely. The staff were kind, caring, sensitive and considerate to my mum's needs. My mum was there for two and a half years, and I never had any concerns for the care they gave her. The manager is the key member of staff. She runs an excellent home, and the staff respect
her.

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Review from S B (Daughter of Resident) published on 19 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum settled quickly. After a couple of weeks, she stopped asking when she was coming home. The staff introduced her to other residents and helped her join in the activities making her feel secure. Mum began eating normal food again after being on a liquid diet. I was kept informed by phone of any changes
even though I visit every week. Mum laughed and joked with the staff and began to have a new lease of life at 101. She was taken out and enjoyed all the activities and visits from organisations. I am so pleased we chose Borovere Care Home.

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Review from Sue F (Daughter of Resident) published on 3 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has now been in Borovere for a few months and has settled in really well. The staff are so kind and caring; she speaks well of everyone.
We wanted a small tea party for Mum's 97th birthday, and the team were really helpful. They arranged the lounge for us with drinks and a birthday cake and also
heated up the items that we brought in. They were on hand for anything we needed on the day.
There's always a nice atmosphere in the home, and being smaller, it has a cosy and personal feel compared to some of the larger ones I have visited.

Reply from Karen Shepperdson, Home Manager at Borovere

Thank you so much for the review; we do try and make it as homely as we can, especially when there is a special occasion to celebrate. I am glad Mum was able to have so many friends and family with her for her day.


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Review from Isobel S (Daughter of Resident) published on 11 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We chose Borovere for Mum as it was smaller in scale and had a warm, homely atmosphere. The permanent and agency staff are excellent: kind and caring. They dealt with Mum's increasing personal needs with sensitivity. There are varied activities for those that want them and a good choice of food.

Reply from Karen Shepperdson, Home Manager at Borovere

It was very kind of you to submit a review for the home; Mum was only with us for a short time, but it was a pleasure to care for her, she was always very grateful for any help she was given and very respectful.


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Review from D E (Brother of Resident) published on 9 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We visited my sister on her birthday. She was lively and happy throughout our visit, particularly when the care home staff joined us for a few minutes, producing a birthday cake as well as presents and cards signed by more than a dozen staff and residents. This made her day complete, and we left feeling
really glad that she was living among such nice people.

Reply from Karen Shepperdson, Home Manager at Borovere

Thank you so much for your kind review, which I will share with the team. We are delighted that your sister had such an enjoyable birthday.


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Review from Andy C (Son of Resident) published on 8 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home has been a perfect, safe and warm environment for my mum since moving there six months ago. The staff have shown compassion and empathy and a real warmth towards her. As a family, we have always been impressed with the breadth of activities keeping the residents occupied. Thank you so much
for being so kind.

Reply from Karen Shepperdson, Home Manager at Borovere

Thank you for the lovely words you have expressed about your experience whilst Mum was with us; it was our privilege to care for Mum, even if only for a short time.


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Review from Barry P (Son of Resident) published on 21 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I found this care home on google, searching the area in the middle of where my sister and I reside. On reading from their website I found that it was the one I would like my mum to become a resident in. Sister and I visited, discussed opportunities and agreed Borovere was definitely the one for us,
however Mum has always said 'Please never put me in a care home', so Sister and I were very anxious. Now after only a month, Mum loves the place, she looks better and is eating well, both Sister and I are of course very happy with this. I can now tell you too that the staff at the care home are first class and are led by a very good and caring Manager. I am sure that my Mum has now got a lot of life left in front of her, even though she is 101 years of age, a situation that I could not be sure of with the former visiting home carers.

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Review from M W (Son-in-law of Resident) published on 9 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my father-in-law only stayed at Borovere for three days before he was admitted to A & E at a local hospital, he thoroughly enjoyed his stay and remarked on how kind and caring the staff were - all of them. We can back that up from our daily visits too, particularly the house manager. The home
focuses on it's homely, family atmosphere and it really is just that. One other thing my father-in-law commended was the food, which is high raise indeed.

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Review from Glen T (Daughter of Resident) published on 19 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was welcomed into Borovere in mid-2016 at age 94 - it became his “home from home” for almost 7 years until he sadly passed away at the amazing age of 101 years, 6 months, in 2023. He was always treated with care, compassion, and respect – and our family were always made welcome and included - in
fact, we felt part of the Borovere “family”. Dad was very happy at Borovere – especially when it was “fish n chips” for lunch on a Friday – and he used to participate in the activities with much enjoyment. Dad’s 100th Birthday was unforgettable, in so many ways, and we will be forever indebted to the Borovere staff for all they did to mark the event. Our family always had great confidence in the management at Borovere, especially during the difficult times of Covid. We feel very fortunate indeed that Dad was at Borovere – in fact, we believe that it is through the care he received that he was able to live so long. One hundred and one years, and six months. Thank you Borovere, for everything.

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Review from Robert W (Son of Resident) published on 24 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad lived at Borovere, from May 2016, until his death in January 2022. Borovere has a nice home from home feeling. Dad always seemed happy and content living there. The staff/management team, have always been kind and caring and made visitors welcome. When Dad was put on end of life care, we were allowed
to spend a lot of time with him which was a great comfort. I shall miss visiting Borovere, but happy, we made the right choice of care home for Dad.

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Review from Kim C (Daughter of Resident) published on 4 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Borovere for eight months. She has a comfortable room, to which we have added some items of her own furniture to help her settle into her new environment. She is very happy in the home and often comments how nice everyone is towards her and how helpful the staff are.
She enjoys the food provided. Mum is encouraged to join in with the planned activities which helps to stimulate her. This is a small care home, which enables the staff to provide a personal service, as they get to know know each resident.

Reply from Karen Shepperdson, Manager at Borovere

Thank you for the lovely review. I am glad that you feel your mum has settled in well.


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Review from C L (Daughter of Resident) published on 3 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was used to having full time care by her children, with the support from a care agency until covid. She came to Borovere, due to our exhaustion. I think she found it difficult to adjust because of her failing eyesight and deafness. This meant, she hasn’t interacted with other residents as
she might have done. She finds eating in front and waiting of others embarrassing, as she is unable to see what is on her plate and how much she is attempting to put in her mouth. All the carers have been very kind to her and she really enjoys the interaction with them. I do feel that the meals are the weak point. She was used to having a variety of green vegetables, kale, broccoli etc.(not peas) baked fish, chicken and gammon etc, things that were easy to digest and a variety of desserts. Please don’t think she is always complaining, she isn’t, some meals she says are delicious!

Reply from Karen Shepperdson, Manager at Borovere

I was sorry to read that you feel your mum's dietary needs are not being met, as we take great pride in the dietary needs of our residents. We try and have a varied menu which is reviewed regularly, with input from the residents in the home. I will arrange for the Chef/Manager to meet with your mum and discuss her requirements moving forward.


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Review from S J (Daughter of Resident) published on 3 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care, great attention to detail, also quick details, for example ensuring that my mum's room has shelves, and pictures, are swiftly put up. All adding to her overall experience of care and this being her home.

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Review from Belinda H (Niece of Resident) published on 3 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Borovere is a beautifully kept home, very comfortable for the residents and whenever I go, it is always spotlessly clean. My aunt is always very happy when we visit, she looks, well looked after and enjoys the activities and interaction with all of the staff and other residents. As visitors, we are
always made to feel welcome and have been regularly kept informed of all the changes to visiting due to Covid etc. The management team are always very accessible and happy to discuss any concerns we may have. A big thank you to all of the staff for keeping our loved ones safe during this difficult time.

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Review from Linda K (Daughter of Resident) published on 11 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Borovere in 2018 after my father died. They had been married for 77 years. The family were naturally worried about how Mum would cope with not only losing her soul mate but leaving her own home. We need not have been concerned as the staff at Borovere did everything they could to
help her settle. The care they have given her since has been amazing.
Last year Mum was 100 years old. The scope to celebrate due to COVID was limited but the staff made every effort to make the day special for her.
She has just celebrated her 101 birthday and once again celebrations had to be limited. Given all the extra calls on their time due to COVID, the staff still made it memorable for not only Mum but the family. We have some lovely photos of her looking so happy. Thank you Borovere.

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Review from Sharon M (Daughter-in-law of Resident) published on 5 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law moved to Borovere in 2018 and we were struck immediately by the kindness and the efficiency of the whole team. She has enjoyed the company of the other residents, the excellent home-cooked meals and also being able to provide a lap for Jack the cat.
This year has been particularly
challenging and the staff have worked tirelessly to keep people safe and the home Covid-free.
We are very grateful for both the professionalism and the quality of her care. This really is a lovely home.

Reply from Karen Shepperdson, Home Manager at Borovere

Dear Sharon, thank you very much for your lovely review and kind words. We will share your nice comments with our team at Borovere.


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Review from Wendy B (Daughter of Resident) published on 4 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Borovere for 4 years and is extremely well cared for in all ways. The staff are friendly and kind. I feel very confident to leave her there knowing she is cared for, safe, well-fed, and has all the comforts she could wish for. As well as providing all of these, they go one step
more and really care for the elderly who need love and comfort. A lot of the staff are the same staff from when she first arrived and therefore they are familiar with her and she with them.

Reply from Karen Shepperdson, Home Manager at Borovere

Dear Wendy, thank you for your nice review and comments. We are delighted that your mother is happy at Borovere. We will share your kind words with our team.


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Current Review Score: 9.9 (9.867)

Overview of Review Score

The Review Score of 9.9 (9.867) out of 10 for Borovere is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.867 for Borovere is calculated as follows: ( (125 Excellents x 5) + (17 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 143 Ratings = 4.867

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Borovere is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Jul 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (20)

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Meet the Team (3)

Karen

Karen Shepperdson

Job Title: Manager

Joined: 2013

My name is Karen Shepperdson, prior to becoming the Home manager at Borovere I was the Deputy Manager, this I believe gave me a good insight into what makes a good care home “tick”.


At Borovere our aim is to make living in this beautiful home a positive experience. Every one that walks through our doors is a priority for me, not only for the new resident but also for their family and friends. I have an open door approach for everyone, whether it be residents/families or staff, or just someone dropping in to see what we are all about.


I sit in on daily meetings relating to the residents and their needs, I work alongside the senior team and cover shifts when needed, this makes a welcome change from being office-bound!
We continue to be ambassadors for the Eden Alternative, empowering residents to make decisions about the way they live and actively looking for ways to keep their identity alive.


Above all I want Borovere to continue being the home where people feel listened to, feel safe to discuss their concerns or just where they can feel comfortable, and where staff want to work.


Kim

Kim Mears

Job Title: Family Liaison Manager

Joined: 2019

My role at Borovere is to offer support and advice to families who are looking for care for their loved ones. There is no greater reward for me than helping people on this journey into finding the right home. Away from work I love to spend time with my family and friends.


Hayley

Hayley

Job Title: Deputy Manager

Joined: 2019

As Deputy Manager at Borovere no two days are ever the same as I am based in the office but also cover the care side as and when needed. When I am not at work, I enjoy shopping and going for walks with my dog called Rodney.


Frequently Asked Questions about Borovere

What types of Care is Borovere registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Borovere provide?

Palliative Care, Day Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Borovere have?

There are 34 Single Rooms.

What are the Facilities & Services at Borovere?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Borovere to the centre of Alton?

0.5 mile(s) as the crow flies, distance by road may be significantly further.