Borovere

10 Borovere Lane, Alton GU34 1PD
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9.9 38 Reviews
  • Borovere, Alton
At Borovere, they understand that choosing care can be a bit daunting. That’s why, at this not-for-profit care home, your care comes with reassurance and a listening ear. You get to ease into your new place with a no-obligation trial period. And you have the peace of mind that you won’t be asked to leave if your funds run out.

In a friendly and homely setting in the heart of Alton, the Borovere team have built a vibrant community where residents and their families enjoy award-winning residential and dementia care. Rated Good by the CQC*, the team follow a well-established care methodology focused on maintaining and boosting residents’ independence, agency and wellbeing. Part of this involves a programme of group and one-to-one activities, walks into town, a nice cuppa before you even realise you want one, and a laugh when you most need it.

Borovere is part of not-for-profit group Greensleeves Care, consistently named a Top 20 group in England. As a charitable organisation, its focus is on people, not pockets, with any surplus from fees going back into continuously improving care. The home also offers Greensleeves’ Home for Life Commitment, which means residents can stay in the home if they run out of personal funds while in their care.

Along with specialist care and peace of mind, when you join the Borovere care family, you also enjoy:
•        Spacious bedrooms with en-suite facilities
•        Comfortable lounges and dining areas
•        Landscaped gardens and views
•        Delicious meals cooked on site
•        A programme of varied and stimulating activities

From the moment you get in touch, a member of the team will be there to listen, answer all your questions and focus on helping you make a confident and empowering care choice. Give them a call today to discuss your needs and plan your visit.

* CQC inspected in January 2019 and reviewed in April 2023

Show Borovere on the Map

Care Provided by Borovere

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Residential Care
  • For a maximum of 34 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Karen Shepperdson (Manager)
  • Admission Criteria
    • Care needs assessments to be completed
    • Ages 65+
  • Room Information
    • Single Rooms (34)
    • Single Rooms with ensuite Wet Room (8)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Borovere

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,411 – £2,059
    • RESPITE Self-Funded Residential Care £1,411 – £2,059

  • Fees updated March 2024. Exact fees depend on the specific care requirements of each individual.
  • (these prices are only a guideline, please contact Borovere to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Borovere welcome visitors. Please contact to arrange a suitable time


  • Parking

  • There is ample parking available in Borovere's own private car park


Borovere Reviews (38)

Total of 38, showing 21-38
9.9

Borovere has a Review Score of 9.9 (9.867) out of 10, based on 12 reviews in the last 2 years. Over all time Borovere has 38 reviews.

Overall Experience

  • 33
  • 5
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Date Published

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Review from Carolyn T (Daughter of Resident) published on 4 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Borovere for nearly 6 years. During this time she received what I can only describe as excellent care, over and above what I had expected. All the staff were sensitive, kind, and caring, nothing was ever too much trouble.
My mother could at times be very forceful and
argumentative but the team at Borovere cared for her like she was a member of their family.
My mother celebrated her 100th birthday during the Covid visiting restriction and her day was made so very special by the incredible team at Borovere and their attention to detail. Sadly we lost my mother recently, but I know her last few weeks and months of palliative care were the very best anyone could have.
I, nor any member of my family, would have any reservations in recommending Borovere to any family looking for a loving, well-managed and maintained home for their elderly parent.

Reply from Karen Shepperdson, Home Manager at Borovere

Dear Carolyn, Thank you so much for your kind words. Our thoughts are with you at this difficult time. We will share your positive comments with our staff at Borovere.


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Review from Stephen T (Son-in-law of Resident) published on 6 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole team at Borovere have been absolutely amazing throughout the Covid epidemic. Their "normal" standard of care was already exceptional, but they have gone above and beyond expectations in caring for residents in these difficult times. We have been able to maintain contact with Dad (he is a 99-year-old
resident) through Skype calls and socially distanced - and very safe, Covid-secure personal visits. Without doubt, this has put so much additional work and stress on the staff, but they have maintained a brilliant level of cheerfulness and commitment to their residents, and indeed to their residents' families. Truly outstanding!

Reply from Karen Shepperdson, Home Manager at Borovere

Dear Stephen, thank you so much for your lovely review. We greatly appreciate your feedback and will share your nice comments with our staff.


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Review from N L (Daughter of Resident) published on 18 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Borovere are brilliant; hard-working and very caring. Having dementia, my mother can get anxious and become verbally abusive and yet her carers remain calm and positive. They have also helped me to come to terms with my mother's mood swings. Because the home is so well managed, it has been
COVID-19 free. Relative-visiting was reinstated as soon as possible after lockdown and is a safe environment. Although my mother is not always able to take part in activities due to her dementia, the home arranged for therapy sessions and visits to local tea dance, both very successful.

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Review from G T (Daughter of Resident) published on 18 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During lock-down and in the months since the staff at Borovere have been exceptional in every way. The high standard of care for residents, the love and constant empathy shown by all the staff, shine out. It's hard to find words to fully express my deepest thanks for the way in which contact has been
maintained between me and my dad throughout these challenging times - using skype to keep us in touch. The staff have been amazing in so many ways - always so helpful and reassuring. We feel very confident in Borovere for the professional and superb way in which they care for the residents and also the staff and the residents' family members, during these very challenging "covid" times.

Reply from Karen Shepperdson, Home Manager at Borovere

Thank you for your kind review. We greatly appreciate your feedback which we will share with your staff.


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Review from Marion P (Resident) published on 8 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came into Borovere care home on July 5th 2018. I cannot fault the care we receive here. I've made new friends and there's a marvelous atmosphere. I am very happy.

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Review from S C (Niece of Resident) published on 3 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt was very happy at Borovere and the standard of care was exceptionally good. We were so impressed by the efficiency and kindness of the staff. The care she received was excellent.

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Review from N J (Daughter of Resident) published on 5 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother went into Borovere for 10 days respite care. She was looked after very well by caring staff and said she felt safe and secure during her stay.

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Review from Mark C (Relative of Resident) published on 17 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are really impressed with the excellent standard of care offered by Borovere and its staff. We are particularly impressed by the efficiency and kindness of the staff.

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Review from Carol M (Daughter of Resident) published on 22 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad is happy and very well cared for. His room is spacious and very nice. All the staff are happy to do everything to make his stay happy and comfortable. With activities every day to join in and mix with other residents. The home provides the amount of care we just couldn't give him.

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Review from P J (Resident) assisted by family/friend published on 13 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy to be living at Borovere. I was recommended the care home by my doctors and family agreed that the facilities are excellent. Since living here, I have made many friends and I like the activities that are on offer.

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Review from C D (Son of Resident) published on 6 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Borovere Care Home is a lovely home, very comfortable for the residents. The staff are very caring and have a lovely way with the residents.
The manager is a wonderful person who leads the team in a great way, nothing is too much trouble always ready to listen to residents, staff and visitors.
The
home is always clean, tidy and full of laughter, a very happy environment.
Food is always fresh, varied and well presented.
I cannot recommend Borovere Care Home highly enough.

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Review from Candy C (Daughter of Resident) published on 8 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came to Borovere distressed, confused and confined to her chair, having lost her husband and carer, then having tried home care and two other residential homes, without success. In the six weeks that she has been at Borovere, however, we have seen a gradual, yet huge improvement in her mood
and mobility. She is also eating well, having her hair done and for an 81-year-old, with her medical condition, she is now remarkably bright, compos mentis and newly sociable. The family is absolutely delighted and continually impressed with all that Borovere do for her and can't thank the staff enough. The kindness, patience, quality of care and close attention to comfort and detail that Borovere offer her, far exceeds that of the previous 2 residential homes in which she has stayed and so we are delighted to have found Borovere and for her to now become a permanent resident. I should also add that the home cooked food is just fantastic!

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Review from Sarah O (Daughter of Resident) published on 1 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My elderly mother was increasingly frail but always lively and intelligent. She was well cared for and died of pneumonia on 9th October. The care she received during her last few weeks was exceptional. I have nothing but praise for the management and the teams of carers. Sometimes the home seemed to
be short of carers and used agency staff. These were efficient but impersonal. Many staff are European and are excellent - recruiting them will be more difficult in the future due to the present unhappy political situation. The home might do well to recruit a team of volunteers just to talk to patients. Food was adequate - seasonal vegetables and fruit rarely appeared. Laundry service could be improved.

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Review from Helen C (Daughter of Resident) published on 27 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mother was a resident of Borovere Residential Home in Alton for six and a half years before she died there this October. She had excellent care from the staff, who she often praised. She became very fond of some of them and felt as much 'at home' as it's possible to do when no longer in one's own
home. They looked after her right to the end of her life, until she died peacefully, with a carer by her side. Family members had visited the day before and were greeted with sympathy and kindness.


For most of her life there, Mother enjoyed many of the activities that were provided each day.


Members of the family were known and welcomed when visiting Mother. I will miss going to see both her and the staff.


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Review from Ernest R (Resident) published on 28 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very happy experience both from a professional point of view from my own happy time and also seeing the sensitive care taken both from a new comers point of view and my own personal view as a long time resident. My climax was my recent birthday to which all residents were invited by me. It was the
happiest birthday of my life. Enjoying myself with what I now regard as my family including of course our care management and staff lovely well qualified people.

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Review from B G (Son of Resident) published on 13 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother resided in Borovere, Alton for 15 months, and was very well looked after. She regularly said "they do look after me well and are very kind". She was always warm and clean, well fed and entertained with a variety of games and quizzes.
There was a range of outside people bringing further entertainment
by the way of animals from a local farm, goats, piglets, ducks, donkeys etc. A garden centre brought in seeds and compost for planting and re-potting plants. Those residing that could were taken out to visit local attractions or the seaside towns.
All in all, a fine place for my 96-year-old mother to end her days - thank you.

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Review from Carole (Daughter of Resident) published on 25 March 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for 18 months and has excellent care. The staff always treat her with respect and kindness. We can visit at any time and are always welcomed. I have taken my young grandson on a number of occasions and all the residents enjoy seeing us. We even are welcome to join in with
the activities. It feels like we are part of a family and I have absolutely no worries about the care my Mum receives, even from the cleaners and handyman. Everything is done in the best interests of the residents with love. Some of the building is a bit tired but we looked at a number of homes before choosing Borovere and we are so pleased that we chose it and are confident that we had made the right decision. I am sad that we will no longer be part of this 'family' and will go back to say hello for their open day and if I am passing. A big thank you to everyone at Borovere for all the care they have given my Mum. I know that no one else could have done a better job.

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Review from Jackie B (Daughter of Resident) published on 27 November 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother of 93 had lived at Borovere for 7 years and was very happy. She had a lovely room with all her personal photos and belongings. She really felt this was her home. During the last few months she had to be cared for in bed but was still given the dignity and respect as before. Her end of life
care was exemplary and the support that my sisters and I received from all the staff was excellent. I was always made welcome by members of staff and enjoyed my visits very much.

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Current Review Score: 9.9 (9.867)

Overview of Review Score

The Review Score of 9.9 (9.867) out of 10 for Borovere is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.867 for Borovere is calculated as follows: ( (125 Excellents x 5) + (17 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 143 Ratings = 4.867

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Borovere is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Jul 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (20)

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Meet the Team (3)

Karen

Karen Shepperdson

Job Title: Manager

Joined: 2013

My name is Karen Shepperdson, prior to becoming the Home manager at Borovere I was the Deputy Manager, this I believe gave me a good insight into what makes a good care home “tick”.


At Borovere our aim is to make living in this beautiful home a positive experience. Every one that walks through our doors is a priority for me, not only for the new resident but also for their family and friends. I have an open door approach for everyone, whether it be residents/families or staff, or just someone dropping in to see what we are all about.


I sit in on daily meetings relating to the residents and their needs, I work alongside the senior team and cover shifts when needed, this makes a welcome change from being office-bound!
We continue to be ambassadors for the Eden Alternative, empowering residents to make decisions about the way they live and actively looking for ways to keep their identity alive.


Above all I want Borovere to continue being the home where people feel listened to, feel safe to discuss their concerns or just where they can feel comfortable, and where staff want to work.


Kim

Kim Mears

Job Title: Family Liaison Manager

Joined: 2019

My role at Borovere is to offer support and advice to families who are looking for care for their loved ones. There is no greater reward for me than helping people on this journey into finding the right home. Away from work I love to spend time with my family and friends.


Hayley

Hayley

Job Title: Deputy Manager

Joined: 2019

As Deputy Manager at Borovere no two days are ever the same as I am based in the office but also cover the care side as and when needed. When I am not at work, I enjoy shopping and going for walks with my dog called Rodney.