Brackenlea Care Home is a highly-respected residential facility, that is ideal for the challenges faced by adults with dementia and physical disabilities.
Residents of Brackenlea enjoy a varied activities programme, as part of the home's policy to keep older people active and enjoying life, with activities that include exercise, gardening or trips to local attractions.
All occupancy rooms offer privacy and dignity, with the home looking to provide self-determination and allow residents to make informed choice.
Brackenlea Care Home has a Review Score of 9.6 (9.623) out of 10, based on 13 reviews in the last 2 years. Over all time Brackenlea Care Home has 37 reviews.
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24
Review from F M (Friend of Resident) published on 10 October 2024
Submitted via Postal Card •
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Overall ExperienceOverall Experience5.0 out of 5
I visited my friend in Brackenlea Care Home this month. She was having her nails filed and polished. She is always well cared for and groomed. I was welcomed and included in what was going on. We were in the lounge. All the staff were attentive and kind to me and all the residents. We all enjoyed tea
and homemade cake.
On all my visits to Brackenlea, I have found the staff unfailingly friendly. My friend is happy there.
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Review from R G (Grandson of Resident) published on 16 September 2024
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Overall ExperienceOverall Experience5.0 out of 5
We cannot fault the staff, care, and facilities at Brackenlea. Since we've known it we as the next of kin have always been treated well, informed of anything, no matter how big or small. And we are closely involved with our relative's care plan.
Our relative is 99 years old and registered with dementia,
she cannot convey much but she can convey how well she's looked after and how happy she is there.
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Review from M S (Resident) assisted by family/friend published on 13 September 2024
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Overall ExperienceOverall Experience5.0 out of 5
I am a 93-year-old lady needing a little extra care and attention. Ever since my arrival, I have been looked after so well by everyone and made to feel very welcome. Residents and staff make Brackenlea Care Home feel very homely and comfortable.
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Review from A B (Daughter of Resident) published on 13 September 2024
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Overall ExperienceOverall Experience5.0 out of 5
Brackenlea Care Home offers everything that my mother (93 years) requires at this stage of her life. Having initially been accepted on a respite basis whilst recovering from hip surgery. With her continuing need for more personal care and supervision, she decided that she would be happy to stay for
the longer-term. All staff are extremely caring and make her feel a valued member of the home community.
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Review from T W (Daughter of Resident) published on 12 September 2024
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Overall ExperienceOverall Experience4.0 out of 5
Mum is always clean and dressed appropriately. She is always telling me how kind/caring the staff are, and how they do everything she could wish for. This, in turn, is also demonstrated on my visits. I think all the staff know my name. I don't think we could have found anywhere better.
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Review from Kay R (Daughter of Resident) published on 2 September 2024
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Overall ExperienceOverall Experience4.0 out of 5
Since coming to Brackenlea Care Home, my mother has struggled to settle in but that is more due to her illness. She gets on well with the carers who are very nice and attentive. She is quite new to the home so in time, she may feel more at home.
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Review from Terry R (Son-in-law of Resident) published on 2 September 2024
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Overall ExperienceOverall Experience5.0 out of 5
My mother-in-law, at first, felt lost coming to a strange place but very quickly was made to feel at home. The staff are very welcoming and attentive to those in their care, making sure medical care is given when needed, meaning that the fears when the mother-in-law lived on her own are now gone and
we can relax.
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Review from Andy S (Son of Resident) published on 2 September 2024
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Overall ExperienceOverall Experience5.0 out of 5
My mum has been at Brackenlea Care Home for a few years now and I couldn't recommend them enough.
The compassion and care she receives is amazing.
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Review from Julie M (Granddaughter of Resident) published on 2 September 2024
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Overall ExperienceOverall Experience5.0 out of 5
My nan has been at Brackenlea Care Home for the last few years and I can not sing their praises enough. All staff are amazing with my nan and her personal needs.
The entertainment they provide is amazing throughout the year.
I'm so happy that my nan is at this care home - the treatment and care she
receives is outstanding.
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Review from Margaret B (Wife of Resident) published on 16 November 2023
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Overall ExperienceOverall Experience5.0 out of 5
Over the last fifteen months, my husband has always received excellent care. Thank you.
Reply from Beverley Rice, Manager at Brackenlea Care Home
Thank you for your review, it means a lot to us and enables us to make improvements where needed.
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Review from S G (Daughter of Resident) published on 25 October 2023
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Overall ExperienceOverall Experience4.0 out of 5
All the staff are lovely, polite and very caring. Mum loves the activities and the staff too.
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Review from V M (Granddaughter of Resident) published on 25 October 2023
Submitted via Website •
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Overall ExperienceOverall Experience5.0 out of 5
Lovely staff, friendly feel there could be a bit more outside activities and the rooms are quite small. Get lots of teas and coffees and staff are always polite friendly and helpful, nice care home.
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Review from K R (Niece of Resident) published on 20 October 2023
Submitted via Website •
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Overall ExperienceOverall Experience5.0 out of 5
All the staff at Brackenlea Care Home are exceptionally friendly, helpful and professional. They also communicate regularly and keep me well-informed. Most importantly my uncle is well looked after and happy. Everyone very much cares.
Reply from Beverley Rice, Manager at Brackenlea Care Home
Thank you for your kind review. It is much appreciated.
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Review from Vanessa C (Daughter of Resident) published on 4 November 2021
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Overall ExperienceOverall Experience5.0 out of 5
It is lovely to see my Mum settled and happy. She was quite depressed when she moved to Brackenlea and it is lovely to see her smiling and enjoying all the activities and entertainment. Well done Brackenlea and thank you for the care you provide.
Reply from Beverley Rice, Manager at Brackenlea Care Home
Thank you so much for your kind review, we are so pleased that your mum is happy and settled here at Brackenlea.
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Review from Melanie P (Granddaughter of Resident) published on 29 June 2021
Submitted via Website •
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Overall ExperienceOverall Experience5.0 out of 5
I’m not sure I can articulate fully what I have witnessed in this setting. My grandmother has been living here since Autumn 2018. They have been some of the happiest years of her life.
She is back at the home from the hospital, being cared for through end of life. I am moved by the genuine compassion,
affection and patience shown by the people that work there. It’s the acts of kindness I see in passing, in corridors, in conversations, that I find most touching. Interactions that will be forgotten by the residents minutes later but are tender and dignified and loving nonetheless.
This does not do justice to my observations. I don’t think you can be taught to be what these people are. They are everything that is beautiful about being human. I don’t think that I can ever repay them for what they have done.
The care extends to the families. Tokens are given from their own pockets, concern and respect. Organisations comprise of people and the staff are outstanding.
Reply from Beverley Rice, Manager at Brackenlea Care Home
Words can't explain how touching your review is. Its reviews like yours that keep the staff going with what they love doing. Your grandma is an absolute delight, and it is our privileged and pleasure to have the opportunity to take care of her and all the other residents, your grandma is a beautiful lady inside and out. At times, it is very hard, however, it's the gratitude and kindness of the residents and their families that help us through the dark times. Once again, thank you so much for such beautiful words and your support; it means so much to all of us.
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Review from M S (Daughter of Resident) published on 29 June 2021
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Overall ExperienceOverall Experience5.0 out of 5
Kind, friendly, thoughtful staff. Activities every day for all the residents to join in or to one to one if a resident needs a quiet time. Every resident is thought of as an individual and the staff will make sure they cover their needs in a group or on their own. A wonderful place will book a room
for later.
Reply from Beverley Rice, Manager at Brackenlea Care Home
Thank you so much for your kind review; your words and support means so much to us all. Thank you.
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Review from N P (Granddaughter of Resident) published on 15 January 2021
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Overall ExperienceOverall Experience4.0 out of 5
Staff very friendly and accomodating when visiting our Nan. Showed us seats so we could talk to our Nan through the window.
Reply from Beverley Rice, Manager at Brackenlea Care Home
Thank you so much for your kind review Natalie, it means a lot to all of us here at Brackenlea.
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Review from Alison B (Daughter of Resident) published on 15 January 2021
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Overall ExperienceOverall Experience4.0 out of 5
My mother is very happy here because the carers take exceptional care and show so much kindness. Mum only says good things about the staff. It feels like a welcoming home and mum has been able to settle well and make friends. I never worry about her welfare as they have shown that the welfare of their
residents is paramount.
Reply from Beverley Rice, Manager at Brackenlea Care Home
Thank you so much for the lovely feedback. It means a great deal to all of us at Brackenlea.
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Review from Matt S (Grandson of Resident) published on 23 November 2020
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Overall ExperienceOverall Experience5.0 out of 5
They have settled my nan in very well, made her feel welcomed and loved. She looks very happy. I know she will be happy here as she will make lots of friends and do lots of activities with other residents and staff.
Reply from Beverley Rice, Manager at Brackenlea Care Home
Thank you so much for your kind review. We look forward to getting to know your nan and making lots of memories with her.
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Review from Michael F (Son-in-law of Resident) published on 20 November 2020
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Overall ExperienceOverall Experience5.0 out of 5
Over the last 5 years we have visited over 140 homes in Hampshire and surrounding counties so when it was time for us to find somewhere for my wife's elderly mother we knew exactly which homes to short-list for her to settle in and make a new home. Top of the list was Brackenlea and we could not be
happier with our decision. She receives wonderful care and friendship there and we can relax knowing she is safe and well looked after by the amazing staff. We would definitely recommend it to anyone who is looking for a good care home.
Reply from Beverley Rice, Manager at Brackenlea Care Home
Thank you so much for your review Michael, your kind words mean a lot to all of us.
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Current Review Score: 9.6 (9.623)
Overview of Review Score
The Review Score of 9.6 (9.623) out of 10 for Brackenlea Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 13 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.623 for Brackenlea Care Home is calculated as follows:
(
(105 Excellents x 5)
+
(40 Goods x 4)
+
(9 Satisfactorys x 3)
)
÷ 154 Ratings = 4.623
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Brackenlea Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i)
4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews.
(1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100)
3
+
0.125
+
0.125
+
0.125
+
0.125
+
0.1
+
0.1
+
0.1
+
0.1
+
0.1
= 4
ii)
1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points.
20% of the 25 registered maximum number of service users is 5, which has been reached with 13 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Performance
Care Quality Commission (CQC) Rating
Date: 27 Jun 2018
Overall Good
Caring
Good
Effective
Good
Responsive
Good
Safe
Good
Well-led
Good
Key
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended - there are some services which we can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Ticks and crosses
We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
Beverley has been here at Brackenlea for 22 years. Beverley's first role was a care assistant and she was soon promoted to senior carer then onto assistant manager before taking up her current role as registered manager in 2010. Her qualifications include registered manager and NVQ 4.
Not only does Beverley ensure the smooth running of the home she also always works to a high standard ensuring that our residents are always treated as an individual whilst respecting their dignity.
Beverley has a good relationship with residents, their families and her peers.
Frequently Asked Questions about Brackenlea Care Home
What types of Care is Brackenlea Care Home registered for?
Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.
What additional types of Care does Brackenlea Care Home provide?
Palliative Care, Day Care & Own GP if required are other types of care provided.
How many Rooms does Brackenlea Care Home have?
There are 25 Single Rooms.
What are the Facilities & Services at Brackenlea Care Home?
Own Furniture if required, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.
How far is Brackenlea Care Home to the centre of Winchester?
2.8 mile(s) as the crow flies, distance by road may be significantly further.
