Broadmead Resthome

Douglas Ride, Broadlayings, Woolton Hill, Newbury RG20 9TS
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9.8 48 Reviews
  • Broadmead Resthome, Newbury
Broadmead Resthome is a Newbury-based care home, ideal for individuals with a variety of care needs from general and personal care, to specialist mental health or dementia care. It provides a comfortable lifestyle with access to a team of professional, caring and skilled carers with specialist training, who are available for residents at all hours of the day and night.

The team is well trained and qualified in delivering person-centred care. They have built up a strong community reputation for delivering a friendly and professional service that welcomes loved ones and remains up-to-date with key sector developments.

Broadmead Resthome won the the “Employer of Year” award at NWN Best in Business Awards in April 2024. They were also shortlisted as finalists for the 2025 awards in three categories (Best Business Innovation, Employer of the Year, Team of the Year).

The excellent team is the reason that the home can provide homely yet high quality care. Maintaining a strong team culture and a healthy and happy environment for staff to work in filters down to the care of the residents and allows the team to build long-lasting bonds with residents. The happy staff team provide a nurturing, caring, compassionate and safe environment in the home for all residents.

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Care Provided by Broadmead Resthome

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 38 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Korsakoff Syndrome
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Stephanie Read (Registered Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (34)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (34)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2017
    • Number of floors: 2

Funding & Fees Guide for Broadmead Resthome

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,386 – £1,848
    • Self-Funded Residential Dementia Care £1,386 – £1,848
    • RESPITE Self-Funded Residential Care £1,386 – £1,848
    • RESPITE Self-Funded Residential Dementia Care £1,386 – £1,848

  • Fees are based on room size. Please contact us for more details around pricing.
  • (these prices are only a guideline, please contact Broadmead Resthome to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Happy to be supporting safe visiting. Please contact the home with your specific visiting request. Broadmead has a visiting pod that has been used successfully by residents and visitors/families.


  • Parking

  • Have visitors parking on site. Also off site parking available on the public roads outside.


Broadmead Resthome Reviews (48)

Total of 48, showing 21-40
9.8

Broadmead Resthome has a Review Score of 9.8 (9.813) out of 10, based on 21 reviews in the last 2 years. Over all time Broadmead Resthome has 48 reviews.

Overall Experience

  • 38
  • 9
  • 1
  • 0
  • 0

Date Published

48
8
13
21
27

Review from P M (Brother of Resident) published on 23 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We think the home is run very well. All the staff are always helpful and friendly. The lifestyle coordinator is wonderful, a great asset to the home.

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Review from L F (Daughter of Resident) published on 17 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad moved to Broadmead Resthome in March 2022 following a short respite in a larger nursing home. He had not settled at the previous home, but immediately showed less anxiety and upset when he moved to Broadmead. Dad is 75 years old and has moderate Alzheimer’s and vascular dementia. Dad was a smoker
and Broadmead had a respect for this and flexibility of how this need could be met. No other home we approached were able to support this like Broadmead. The managers are professional and extremely efficient at responding to the needs of dad as well as our family. Their dementia knowledge is excellent. Nurses and doctors are contacted immediately when required and feedback is given to us promptly, we are included at every stage.
A varied and constant activity program delivered with enthusiasm. The social media page is kept up to date with photographs of events providing comforting evidence that dad is stimulated. The care staff are welcoming, the food is wonderful and staff know their residents' well.

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Review from Peter H (Husband of Resident) published on 10 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the past few years, I have viewed something in excess of 20 care homes. Firstly for my mother and then my aunt, both in the west country and then for my wife here in Berkshire. Broadmead stands out above all of the others for its lovely staff and its range of activities for residents. Despite her
dementia, the carers managed to involve my wife in all manner of creative activities. It was so comforting to see regular photos of her joining in different things every week. Thank you, Broadmead.

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Review from D C (Son of Resident) published on 10 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I find visiting the care home a pleasant time. Residents seem happy in general. The home is clean and well equipped with good residents rooms. All the staff are very friendly and helpful. Overall, I would definitely recommend Broadmead as a great choice.

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Review from Dick C (Husband of Resident) published on 10 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has now been in Broadmead for nearly ten years.
Broadmead has become an excellent care home, managed in a very caring way.
I am convinced that the good performance of Broadmead is entirely due to the way the care home management has knitted together a regard for the residents, for the staff
of the home and for the relatives. I have always had first class help whenever there has been a problem to solve. There is always a pleasant, happy atmosphere in the home; and there is an atmosphere of self confidence among the staff. Very well done.

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Review from Marcus W (Son of Resident) published on 21 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

If you value good feedback and a nice warm fuzzy feeling that you are being listened to about your loved one then don't send them here!
The management team will freely tell you how busy they are but if there's any issue regarding your relative then you have to find this out for yourself.
Severe lack
of empathy or understanding from the management team here. Any request or question was met with "I'll get back to you", then every occasion we'd have to chase them up. Felt like we were putting them out with even the simplest of requests.
My Dad has thankfully moved out, his new home had contacted us more in the first week than we had in the entire year at Broadmead.
When it came to say our goodbye's and thank them for everything, the Manager didn't even look up from her crisps to acknowledge or wish my Dad the best!

Reply from Joanna McIntyre, Manager at Broadmead Resthome

Broadmead Rest Home has always been open and transparent and welcome all reviews good or bad and are always looking to improve our service in any way we can.


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Review from Jason E (Son of Resident) published on 13 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The frontline staff at Broadmead Resthome have been exceptional throughout the pandemic, especially during the outbreak at Broadmead. The hard work and effort is very much appreciated.
Since Dad went in, I have been very reassured that Broadmead Resthome have done all they can to look after Dad, so
huge credit for that.
During the outbreak, there was a concern that the back office was not fully supported when there were staff shortages, and the communication suffered as a result. People were working from home, and we didn't know if they were poorly or precautious, so it was frustrating that communication was not great, during the most anxious time (as a son of a resident).
We are all hoping that the pandemic has been/will be a one-off, however, a contingency should be put in place for managing the home in the event of absence.
There is a great, active residents group, which meet regularly, and asked if communication could be fed through that to save staff time, however, this didn't happen.
All in all very good.

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Review from Simon J (Son of Resident) published on 12 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Some two years on since my mother joined the residents at Broadmead, events have taken a turn that has completely changed the way in which residential care homes must operate. Despite vaccines, many of these changes may remain indefinitely.


Despite the regimens imposed, my mother seems to have emerged

largely as well as when she went into these quarantine conditions. It is a measure of the success of the staff at Broadmead in dealing with something that they have never dealt with before, that I can opine that they have achieved a level of care and protection that is an example to all.

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Review from Linda S (Daughter of Resident) published on 12 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent carers who treated my mother with kindness, compassion and respect. Good management team and an excellent events coordinator- always a wonderful variety of activities on a daily basis.
The care my mother received was everything I could have wished for and she was extremely happy at Broadmead.

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Review from Rosemary G (Daughter of Resident) published on 31 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad spent 14 months at Broadmead before he died in May 2020. The staff were so kind and friendly to him. He was suffering from mild dementia but the staff really brought him out of himself. He had constant company, was entertained very well and he loved having a laugh and banter with the staff. When
he went in, he was eating soft foods and had little appetite. That quickly changed and he was soon eating proper dinners. His bedroom was very comfortable, warm and clean. As he was a tall man, they arranged for him to have a bigger bed. He was ill for a few weeks before he died and everyone was so caring and attentive under very difficult circumstances with the pandemic in full swing.

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Review from Diana B (Friend of Resident) published on 30 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Broadmead Rest Home meets the needs of its residents. The activities organiser is excellent. The staff have worked very hard over this last year coping with Covid 19. I just wish the main meal portions were served to suit the recipients to save wastage. The carers are wonderful.

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Review from Susan W (Daughter-in-law of Resident) published on 8 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Broadmead is a very welcoming rest home and has a family atmosphere. All the staff are very helpful and they appear to work well as a team. Residents are treated with respect and dignity and every effort is made to meet each individual’s needs. There are daily activities for the residents and help is
give to those who are less able so that they can participate. The food is excellent and plentiful. When my mother-in-law woke in the middle of the night she was often brought some sandwiches and a cup of tea!
Their medical care is excellent and any health concerns are quickly referred to the doctor or nursing team who respond very quickly.

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Review from Kevin A (Son of Resident) published on 24 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother stayed at Broadmead for the final year of her life. During that time, I visited a couple of times a week, and the staff and management always demonstrated a very caring concern for my mother’s comfort and happiness, despite the challenges of my mother’s dementia. The manager and deputy manager,
were always very approachable and keen to address any issues that I raised. I can’t imagine a better place for my mother to be in her final months.

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Review from Katherine W (Niece of Resident) published on 7 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I arrived from Norwich to home about 9.30, staff were so friendly and helpful the atmosphere in the home was so warm.
I came away knowing my uncle was having great care and that’s one less worry to think about in sad circumstances of old age.

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Review from Linda K (Daughter of Resident) published on 3 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Some very caring staff, some exceptional, that is the most important criteria.
The food is good and the entertainment shown by one member of staff in particular to the residents is amazing. A most kind and caring person.
A homely place, that I can feel confident that my Mother receives basic good
care, and most often well above basic needs.
Love the fact that visiting dogs are welcome in the home, as this gives my Mother enormous pleasure to hug her Labrador, and also see other visiting pets.

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Review from Gina V (Daughter of Resident) published on 3 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother has been at Broadmead Resthome since July 2017 and has settled very well. The staff are always friendly and caring, and I feel that my Mother is being well looked after. The food is delicious, and the entertainment provided is second to none. There is always good communication between the
office and staff, and I would not hesitate to recommend Broadmead Resthome to anyone.

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Review from H G (Daughter of Resident) published on 2 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are helpful, kind, caring and efficient. Good at communicating with me. I feel confident that my father is in good hands.

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Review from G B (Granddaughter of Resident) published on 13 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find Broadmead very friendly and happy every time I visit. My grandmother has improved vastly, both physically and mentally having moved to Broadmead thanks to the care and kindness at the home.

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Review from H C (Husband of Resident) published on 11 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the management and the staff always helpful and friendly.
The carers treat the residents with respect and kindness.
I'm impressed by the efforts made in this home to connect with and stimulate the residents.
The monthly cost is, though, rather a lot to have to find.

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Review from Tim P (Son of Resident) published on 29 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally, we find Broadmead a very good and friendly care home.
It is well run and the staff have a proactive approach.
Broadmead seems to have a consistency of staff, which means we have got to know them well and they take a real interest in our relative.
The office and phones are not manned at
the weekend, which can make contact and getting in the building difficult.
The lounge area can get quite busy sometimes and difficult to find space to sit with relatives.
The rooms are lovely and kept clean and tidy.
The building its self is in a good location, not near any major road or noise.
There are walks and places for relatives and visitors to go in the village and nearby garden centre.

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Current Review Score: 9.8 (9.813)

Overview of Review Score

The Review Score of 9.8 (9.813) out of 10 for Broadmead Resthome is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.813 for Broadmead Resthome is calculated as follows: ( (202 Excellents x 5) + (42 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 246 Ratings = 4.813

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Broadmead Resthome is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Dec 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 05 Mar 2025

If you would like to enquire, we would be happy to assist you with your enquiry and welcome you to have a tour of the home and answer any questions you have.


Awards / Recognitions (2)

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Meet the Team (3)

Stephanie

Stephanie Read

Job Title: Registered Manager

Joined: 2013

I have worked within the healthcare sector for over twenty years. My career started as a trainee healthcare assistant at a neuro-rehabilitation hospital in Wiltshire. I then progressed through the ranks working in varying-sized homes both nursing and residential with residents suffering from dementia.


I joined Broadmead Resthome in 2014 as a Healthcare Assistant on a part-time basis as I have two young children.


I then progressed to a Senior Carer and later to Head Of Care where I enjoyed taking on more responsibility and gaining knowledge.


I have successfully achieved my LMC Level 5 whilst at Broadmead Resthome and was promoted to Deputy Manager. As of March 2024, I have recently been appointed and promoted to Registered Manager.


Naturally, I'm proud of my achievements and experiences and enjoy using the knowledge I've gained to lead the team to help ensure we are always doing the best we can for our residents.


Trudy

Trudy Farley

Job Title: Deputy Manager

Joined: 2017

I have worked within the healthcare sector for over twenty years. Originally I started work in Care as a Healthcare Assistant and have worked in a variety of settings including hospitals, nursing homes and community care.


I then spent many years as a support worker for adults with learning disabilities and mental health and progressed through the ranks working in supported living housing and community care and became a team leader, then a deputy manager for six years.


I have successfully achieved my NVQ level 3.


I joined Broadmead Resthome in 2017 as a Healthcare Assistant as I wanted to gain knowledge and experience in a different sector. In these 3 years, I have progressed to a Senior Carer and later to Head Of Care where I enjoyed taking on more responsibility and gaining knowledge as well as working with HCA and SHCA to develop and support them in their roles. I am delighted to have also recently been promoted to Deputy Manager of Broadmead in March 2024.


I am a Dementia Champion for Broadmead Resthome and attend specialist training that I share with my team.


Like the rest of the team at Broadmead Resthome, I am always focused on providing the best possible care to our lovely residents.


Pamela

Pamela Cox

Job Title: Head Of Care

Joined: 2025

I have been working within the Healthcare sector for over ten years now. I began working as a Healthcare assistant in Domiciliary care working within the community after having my son.


I then progressed and was promoted to Senior Healthcare Assistant taking on more responsibilities, at first, I found this challenging but soon settled into the role gaining even more experience.


I have completed my NVQ level 2 and will be aiming to complete my level 3 in the near future.


I joined Broadmead Resthome in March 2025 as Head of care. I am looking forward to progressing with my career and gaining more knowledge and experience which I can share with my team.


My passion is for caring and believe everyone deserves to live a happy and comfortable life in their so I am dedicated to provide the best care I possibly can for our residents.