Brookfield Residential Home

1 Clayhall Road, Alverstoke, Gosport PO12 2BY
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9.4 14 Reviews
  • Brookfield Residential Home, Gosport
Brookfield is a family run business established in 1982. They specialise meeting the care needs of older people and those living with dementia.

Brookfield has a philosophy of care which aims to provide a safe, warm, caring, and homely environment, while promoting individuality and independence.

Their team of dedicated staff are passionate in supporting residents to make their own decisions and choices about their care, whilst ensuring that their privacy and dignity is respected at all times.

Staff at Brookfield aim to encourage residents to live fulfilled lives and to achieve the best of their physical, social and emotional abilities.

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Care Provided by Brookfield Residential Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 29 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Judith Filsell
  • Person in charge
  • Angela Shepherdson (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (29)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Number of floors: 3

Funding & Fees Guide for Brookfield Residential Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,075 – £1,300
    • Self-Funded Residential Dementia Care £1,075 – £1,300
  • (these prices are only a guideline, please contact Brookfield Residential Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Visiting

  • No restrictions on visiting


  • Parking

  • Car Park


Brookfield Residential Home Reviews (14)

9.4

Brookfield Residential Home has a Review Score of 9.4 (9.361) out of 10, based on 9 reviews in the last 2 years. Over all time Brookfield Residential Home has 14 reviews.

Overall Experience

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Review from M D (Daughter of Resident) published on 1 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We wish to say what a wonderful team there is at Brookfield Residential Home, from the manager down to the cleaner. Mum's end-of-life care was so special, they looked after her so well, they let my sister and myself stay with her 24/7. Everyone treated her with so much love and respect and after she
passed, they were so helpful to us, nothing was too much for them. We want to thank them for the love and care that Mum received during this difficult time, they made it so special.

Reply from Angie Shepherdson, Registered Manager at Brookfield Residential Home

Thank you for your kind words, I will share them with the team. It was an absolute pleasure to be given the opportunity to care for your mum.


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Review from Lesley S (Daughter of Resident) published on 4 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Brookfield Residential Home since just before Christmas and we count our blessings every day that she was offered a place here and we took it. The care and attention from all the staff, whatever their position, is second to none. Mum is treated with love and respect and nothing is too
small for them to attend to. She has gained weight, looks well and is far happier than she has been in a long time with the care and company that she now has. Thank you to everyone there.

Reply from Angie Shepherdson, Registered Manager at Brookfield Residential Home

Thank you for your lovely review and kind words. I will share this with our team.


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Review from Brian A (Son of Resident) published on 12 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This establishment may not look fancy and shiny but don't let the building put you off. The people who run it and work there are the ones who shine. My father has had wonderful care from the entire team, He has dementia and is incapable of doing anything for himself and is 96 years old. The staff do
everything for him including making him smile and feel safe in the scary world he now finds himself in. The manager and her team are truly wonderful friendly generous people.

Reply from Angie Shepherdson, Registered Manager at Brookfield Residential Home

Thank you for your kind words, I will share them with our team.


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Review from Kevin J (Son of Resident) published on 30 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Now my mother has been in Brookfield for one year, I feel able to write a review. The home has a homely feel with the decor to match. All the staff are very friendly and caring, a view shared by my mother. Her room is cosy and kept very tidy. She is happy with the food and drinks and the choices. She
now enjoys joining in the activities. I think it is a well-run home.

Reply from Angie Shepherdson, Registered Manager at Brookfield Residential Home

Thank you for your kind words, I will share them with our team.


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Review from Judith W (Daughter of Resident) published on 6 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough of the staff at Brookfield. They treated my father and our family with kindness, compassion and respect.
My father said, "nothing is too much trouble for them".
In his dying days, the nursing care given was everything that we could ask for.

Reply from Angie Shepherdson, Registered Manager at Brookfield Residential Home

Thank you for your kind words; we are so happy to have had the opportunity to get to know and care for your lovely father. I will share your review with the team. Kind regards.


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Review from D D (Respite Resident) published on 24 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In residence at Brookfield for six weeks. Felt well cared for. Brookfield was the only residential home in this area which would take me to convalescence as the result of an accident. Although I kept to my room, rather than mixing with the other residents, the staff were flexible, kind and met all my
requests. This is an excellent family-run residential home, having been in the same family since 1980.

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Review from J C (Daughter of Resident) published on 12 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This small family-run care home ensures residents' needs are placed at the forefront of everything. Staff to resident ratio is high and residents' needs are quickly assessed, and at all times the appropriate action either medical or personal is taken. The quality of care is outstanding and delivered
by staff who are keen to really get to know both residents and their family members as friends. Dementia care is of the highest standard delivered by trained staff who are aware of its many complex needs. Food is home-cooked on the premises is outstanding and a different and balanced daily menu is delivered in a friendly manner. Daily activities relieved boredom.

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Review from V Q (Partner of Resident) published on 20 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My partner has resided at Brookfield Residential Home since March 2022. During that time I have found him to be cheerful as far as I know, well-fed, always clean and looking forward to our visits.

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Review from Sandra L (Granddaughter of Resident) published on 7 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan lived at Brookfield for the last few years, she was very happy. The staff are always friendly and happy to help in any way, communication is excellent, we were always kept up to date. Nan's room was lovely and clean, there was always lots of activities going on and my nan loved the food, the
cakes and puddings were the highlight of her day. The management and staff worked very hard through Covid to ensure that we could keep in contact and visit with Nan as much as possible.

Reply from Angie Shepherdson, Registered Manager at Brookfield Residential Home

Thank you so much for your kind words, I will share this with our team. Best wishes.


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Review from David B (Son of Resident) published on 5 June 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were very happy with the care my mother received during the 5 years she lived at Brookfield. The residential home is in a pleasant location. Mum's room had ensuite facilities and like the rest of the home, kept spotlessly clean.


The staff are always welcoming and were helpful with any of Mum's

requests or needs. The managers, seniors and carers are clearly skilled and have a positive and caring nature to both residents and visitors.


We felt that Mum was in a safe and protected environment which gave us complete peace of mind and we knew that at all times she would receive the care she needed.


Sadly Mum passed away recently at the age of 98 after a short illness and the end of life care was exceptional which gave us great comfort.


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Review from Steve T (Son of Resident) published on 4 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my mum found it too difficult to live without 24 hour carers in attendance I was really concerned that she may end up in an institutional type environment. Brookfield is anything but this. It is a real home with people who care and support its residents and treats them as individuals. The staff
go out of their way to make sure everyone gets the most out of their day something which is critical at this time of life. Everyone is friendly and they quickly make you feel as if you are part of an extended family.
After being a resident for over three years my mum passed away earlier this year at the age of 89. Although that is sad I take solace in the fact that her fading years were happy and she was surrounded by people who genuinely cared for her.

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Review from Elizabeth P (Resident) published on 29 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise enough the care given by Brookfield to my mum who sadly passed away on 23rd August.


It was unbelievable value for money. It felt like a home to us all even mum called it her home after resisting going into care in January.


Staff and management are incredibly warm, friendly, caring

and professional. You could not ask for more. Services transport and billing efficient and prompt. They went to extraordinary lengths to transport mum to/from the hospital several times and offered to provide carers for us when out on local trips. They encouraged pets to be brought in for mum who loved dogs.


I highly recommend this care home. With enormous and grateful thanks.


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Review from Valerie W (Sister-in-law of Resident) published on 4 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always a warm, friendly welcome by all staff and the greatest of welcomes by residents too! The home is just a 'home from home'. Very relaxing, immaculately clean, wonderful staff and the prompt reactions to any medical needs, a Doctor is there a.s.a.p. to attend. Very happy my sister in law is there
and contented. Well cared for and this family given peaceful minds!

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Review from Ewen P (Husband of Resident) published on 4 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife had a cerebral haemorrhage 10 years ago. She now suffers from dementia. She has been a resident at 'Brookfield' for 3 and a half years and is really content. Brookfield is a great home with a fully caring and loving family atmosphere which also includes visitors. I visit everyday and I could
not ask for a better or happy setting.

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Current Review Score: 9.4 (9.361)

Overview of Review Score

The Review Score of 9.4 (9.361) out of 10 for Brookfield Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.561 for Brookfield Residential Home is calculated as follows: ( (70 Excellents x 5) + (27 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 107 Ratings = 4.561

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.8 Points relating to the number of positive Reviews for Brookfield Residential Home is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 29 registered maximum number of service users is 5.8, which has been reached with 8 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 May 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Brookfield Residential Home

What types of Care is Brookfield Residential Home registered for?

Older Person Care, Dementia, Mental Health Condition, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Brookfield Residential Home provide?

Palliative Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Brookfield Residential Home have?

There are 29 Single Rooms.

What are the Facilities & Services at Brookfield Residential Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Brookfield Residential Home to the centre of Gosport?

0.8 mile(s) as the crow flies, distance by road may be significantly further.