Brookdale House

31 Hursley Road, Chandler's Ford, Eastleigh SO53 2FS
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9.8 23 Reviews
  • Brookdale House, Eastleigh
Brookdale House, a residential care home that really is a home.

Brookdale House is located in Chandlers Ford, registered for 27 residents and single room accommodation for ladies, gentlemen, and couples.

The home cares not only for the elderly but specialises in people suffering from all forms of dementia.

Brookdale House delivers an exceptionally high standard of personal care with a completely dedicated, hugely experienced team of carers.

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Care Provided by Brookdale House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 27 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Epilepsy
  • Hearing Impairment
  • Korsakoff Syndrome
  • Stroke
  • Other Care Provided
  • End of Life Care

Good to Know

  • Owner
  • Tuella Ltd
  • Person in charge
  • nikki bedford (Director)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (27)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Brookdale House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,000 – £1,200
    • Self-Funded Residential Dementia Care £1,000 – £1,200
    • RESPITE Self-Funded Residential Care £1,000 – £1,200
    • RESPITE Self-Funded Residential Dementia Care £1,000 – £1,200

  • Fees are discussed at assessment, the fee is based on the care needs of the individual
  • (these prices are only a guideline, please contact Brookdale House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Brookdale House has an open door policy with no specific opening times


  • Parking

  • Car Park outside the home or off street parking


Brookdale House Reviews (23)

Total of 23, showing 1-20
9.8

Brookdale House has a Review Score of 9.8 (9.822) out of 10, based on 10 reviews in the last 2 years. Over all time Brookdale House has 23 reviews.

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Review from Jim W (Son of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident since October 2024. Brookdale House is a real 'home from home', with a really warm and friendly atmosphere. The care my mum has received has been exemplary, with the staff all going the extra mile to really get to know her, her difficulties, what makes her laugh and what
upsets her. Mum suffers from dementia and I can honestly say that since being there she has become more confident and much happier than when she lived at home. This is entirely down to the dedication and patience of the staff, for which we are very grateful.

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Review from D P (Daughter of Resident) published on 4 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We have noticed real improvements to the home, namely, redecoration, pictures, a quiet space, the garden is lovely and there are photos of the residents. The staff are friendly and always pleasant and helpful. They take very good care of Dad.

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Review from Annie H (Wife of Resident) published on 20 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very highly recommended. My husband has been a resident at Brookdale House since February 2023 when his dementia worsened so he needed special care. He settled in quickly with his new friends and is extremely happy there.
All the staff are exceptionally patient, kind and caring. There is a lot of love
at Brookdale, the atmosphere is homely and welcoming. When I visit I am always greeted with a smile.

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Review from Sally T (Regular Volunteer) published on 20 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I spend a lot of time at Brookdale House and recently attended a family barbeque for residents, their families and staff families and friends. The atmosphere in the beautiful gardens was wonderful, with music and garden displays and the residents had such a fabulous day.
Brookdale staff continually
come up with great ideas to light up the home and inject some warmth and magic into the day-to-day lives of the residents.

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Review from A B (Regular Volunteer) published on 20 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is a really fantastic and caring environment. The staff truly care about the residents which is lovely to see and they've really made it into a unique and homely space for them. The garden especially looks fantastic after a lot of hard work by a member of staff, with lots of areas with
fun themes including a little bus stop, post box and a cafe. The chef creates weekly menus so everyone gets a varied and tasty diet, that also adheres to their dietary requirements (e.g. freshly baked, diabetic-friendly brownies for residents with diabetes so no one misses out).
Brookdale House is a wonderful care home and I'd feel very happy if I had a family member living there.

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Review from Stuart D (Partner of Resident) published on 20 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner has been with Brookdale House since November 2023. She settled in very well and got on well with all the staff and made new friends. I try and visit every day and am always welcomed by the staff. Over the months, my partner's well-being has improved immensely, to such an extent her meds have
been reduced.
The ongoing improvements to the building and the garden especially are really making a difference.
Overall, Brookdale is perfect for my partner, she is very happy and I couldn't ask for more.

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Review from Donna S (Daughter of Resident) published on 20 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I've been using Brookdale House for respite for my mum. Just booked for the third time and hoping to return many more times. The team are friendly and professional. A member of staff keeps me updated throughout Mum's stay and I know Mum is being cared for. Brookdale is home from home!

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Review from M T (Son of Resident) published on 20 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother is well cared for at Brookdale by dedicated staff members. I am always informed of any issues or concerns they have with her general health. Mum is really happy in the home and although she is not fully aware 100% of the time (due to her mental health) I can see the care she gets is appreciated.

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Review from Mandy L (Daughter of Resident) published on 20 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Brookdale team provide excellent care ensuring residents are safe, happy and well looked after. The team are very welcoming to the residents' families and invites families to join in activities and events with their loved ones.
Communication is excellent. Keeping resident's families fully up to
date with their care.
The team are passionate about providing the best care for their residents and all go above and beyond. I would describe Brookdale as a family.

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Review from J C (Son-in-law of Resident) published on 20 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall, satisfied with the care provided however there are always areas that could be improved. At times, the staff appear under pressure dealing with needs of the residents, especially those with more complex needs, this can lead, for example, in the mornings to delays in providing timely care to
other residents. The staff are very caring to the residents and this can be clearly seen. Recent improvements to the front and gardens are nice to see.

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Review from Wendy J (Sister of Resident) published on 13 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister has been a resident at Brookdale House for the past sixteen months, during which we have experienced the challenges that Covid has sadly forced upon us.
Throughout this whole period, the care and compassion shown to my sister has been exceptional. Management have kept us informed of the day
to day running and Covid status together, with group Zoom calls with other families on both any negative or positive issues.
All staff are friendly and go that extra mile resulting in an extended family feeling.
My sister is well cared for both physically and emotionally and has retained her sense of humour despite the obvious advancing dementia.
Brookdale offers a caring, loving and safe environment where residents benefit from the sense of ‘family’ feeling and are encouraged to attain their individual potential in socialising or activities.

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Review from Joe L (Son of Resident) published on 13 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Brookdale House are fantastic. Their care for my Dad is wonderful.
As a family, we are totally reassured that Dad is safe and being looked after in a highly professional and friendly manner.
Throughout the last year, the management team have been superb. They have kept us fully informed
and taken any required action immediately during what must surely have been the most challenging of years for care homes ever.
We are delighted that Dad is being so well looked after.

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Review from Sandra S (Daughter of Resident) published on 13 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been in Brookdale House for a few years now. She is very happy and settled, very well looked after and I can’t praise the staff enough for the wonderful job they do. The home is always clean and well maintained and everybody is smiling. The best home my mum could be in.

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Review from Sylvia O (Daughter of Resident) published on 27 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely little home, the staff seem to know everyone and Mum was very well looked after. She stayed in one of their newly refurbished rooms; which was lovely.

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Review from Joanne K (Relative of Resident) published on 11 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan has been at the home for just over 4 weeks having moved from her own home into one of the new rooms, she was incredibly nervous as it was such a big change, but from the moment she arrived the team were amazing and have continued to be so. It's a small home with a lovely family feel and there's
always someone at hand to help and talk to if you need - we feel very lucky.

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Review from K G (Son of Resident) published on 19 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my mother has been a resident I have found the home to be very professional and run by a very caring team.
It is a home that creates a warm and fun atmosphere.

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Review from D J (Daughter of Resident) published on 8 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Brookdale over a year. She has improved so much from the previous care home. Mum is well cared for and Brookdale staff adjust to Mum's condition. They keep me informed of any changes and are always friendly and approachable. I would recommend Brookdale 100%.

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Review from Stuart P (Son of Resident) published on 16 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great care home. Really engaging and care focused staff. Food was great and my father was really well looked after. Highly recommend this home.

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Review from M S (Resident) published on 13 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everyone is very helpful and friendly.

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Review from Agnes N (Sister of Resident) published on 13 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are very helpful and kind and make sure that she is always comfortable.
The home is very clean and has recently been decorated.
I feel very happy about her care.

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Current Review Score: 9.8 (9.822)

Overview of Review Score

The Review Score of 9.8 (9.822) out of 10 for Brookdale House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.822 for Brookdale House is calculated as follows: ( (97 Excellents x 5) + (21 Goods x 4) ) ÷ 118 Ratings = 4.822

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Brookdale House is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 27 registered maximum number of service users is 5.4, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Sep 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Brookdale House

What types of Care is Brookdale House registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Brookdale House provide?

End of Life Care is an additional type of care provided.

How many Rooms does Brookdale House have?

There are 27 Single Rooms.

What are the Facilities & Services at Brookdale House?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Stairlift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Brookdale House to the centre of Eastleigh?

1.8 mile(s) as the crow flies, distance by road may be significantly further.