Chestnut Court Care Home

9 Copse Road, New Milton BH25 6ES
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9.2 44 Reviews
  • Chestnut Court Care Home, New Milton
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Care Provided by Chestnut Court Care Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 25 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Lisa Shaylor (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (25)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2005

Funding & Fees Guide for Chestnut Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,000
    • Self-Funded Residential Dementia Care from £1,000
    • RESPITE Self-Funded Residential Care from £1,000
    • RESPITE Self-Funded Residential Dementia Care from £1,000
  • (these prices are only a guideline, please contact Chestnut Court Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Chestnut Court is open to visitors within reasonable social hours and visitors are welcome at any time. If you would like to speak to the home manager please telephone prior to your visit.


  • Parking

  • There is a private car park to the rear of the building and plenty of onstreet parking nearby.


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Chestnut Court Care Home Reviews (44)

Total of 44, showing 1-20
9.2

Chestnut Court Care Home has a Review Score of 9.2 (9.210) out of 10, based on 14 reviews in the last 2 years. Over all time Chestnut Court Care Home has 44 reviews.

Overall Experience

  • 19
  • 21
  • 2
  • 1
  • 1

Date Published

44
3
4
14
30

Review from Madeline S (Wife of Resident) published on 10 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My poor husband suffered so much in the last days of his life. This place is awful, the end of life care is dreadful. Three days before he died I found him in agony with his head on the foot of the bed. He was crying and said to me for gods sake help me. When he died he was left eyes bulging mouth wide
open, it was like a horror movie. Bad management all the way, no one should end up like this. I am sorry I have nothing good to say about this place. I have many more stories, none good. The experience has shaken me.

Reply from Lisa Shaylor, Home Manager at Chestnut Court Care Home

Our staff are committed to providing the highest standard of care. We take all concerns/complaints seriously, using them as opportunities for reflection and continuous improvement. Upon being made aware of this complaint, we commissioned an independent Health and Social Care consultant to conduct a thorough investigation. The findings confirmed no evidence of unprofessional conduct or poor practice in relation to the sad passing of our resident. As part of the investigation, external healthcare professionals who regularly support residents at Chestnut Court were consulted. They confirmed that they attended on a regular basis, no concerns were found. The investigation also determined that some of the claims made in the review were not factually accurate. Whilst this person was a resident, their care, respect, and dignity remained our utmost priority. We understand that losing a loved one is an incredibly difficult time, we extend our sincere condolences to the family during this time.


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Review from Lilian C (Wife of Resident) published on 5 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The overall care from all staff - nurses, cleaners to management has been excellent. My husband has been unwell on several occasions - it has been picked up quickly, medical attention has been sought in a very quick manor. They always call me so I can attend and on the last occasion we decided to treat
in the home they were seeing him every 30 minutes to hydrate and turn him.
Any issues are dealt with promptly and with no fuss. Activities are daily and they encourage residents to join in which I couldn't achieve at home. He's now needing help with feeding and has become incontinent and these have been managed before I even realised they were an issue.

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Review from Trevor H (Son of Resident) published on 24 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad moved into the care home in June 2024.
The experience from my point of view was very easy to arrange.
More importantly though is Dads experience - he has found everyone to be kind and caring and has settled in extremely well.
All the staff have made me very welcome during my weekly visits with
coffee and help with Dad.
My sincere thanks to all concerned at Chestnut Court Care Home.

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Review from Sue R (Niece of Resident) published on 18 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunt was happy and well cared for at Chestnut Court for many years until she passed away at the end of March. I have been impressed by the management team and admired their compassion, dedication, and patience whilst they cared for and ensured the safety and well-being of my Aunt. The property itself
has seen many improvements recently. Compared to other care homes I have visited, Chestnut Court appears welcoming, bright, and cheerful with plenty of visual stimulation for the residents.

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Review from Brian M (Husband of Resident) published on 29 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife was there for two weeks respite care and was (as far as one can tell) very happy and well cared for. I was impressed with the management team and their diligence in ensuring she was both safe and, by liasing with our GP, received all her medication in the correct manner. While there my wife
experienced a small seizure and they cared for her well with the help of a visiting nurse friend and the paramedics.
I would have no hestitation in placing her there again if the need arose.

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Review from Ruth N (Daughter of Resident) published on 12 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been living at Chestnut Court for 9 months and I’m really impressed with the caring staff and care she receives. The staff are friendly and always available to chat. They are always available to help with my mum. I’m glad my mum is safe at Chestnut Court.

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Review from Marion B (Friend of Resident) published on 7 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are all very caring, ensuring the residents are well looked after. Regular meals and drinks. During the summer, regular outings. Activities on a daily basis, including balloon volley ball and a variety of musicians playing music that the residents can sing along to or dance to. Whenever I
visit I am always welcomed and included with anything that is happening, such as drink time at 3pm and joining in with balloon volleyball.
Nurses and Doctors visit every Monday to conduct regular check ups. The Home Manager is very easy to talk to about anything to do with my friend. I am happy to recommend Chestnut Court to everyone and I'm keeping it in mind for when or if I need their services myself.

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Review from S T (Friend of Resident) published on 6 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend has been a resident for about three months. It has taken a while to settle in. All the staff have been on the wrong end of her temper, but the staff have been patient and supportive. I visit about once per week, they always have a welcoming smile and are attentive. The property is having some
internal renovations and new carpet soon. The place is always clean and tidy and the daily menu is different.

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Review from R C (Husband of Resident) published on 25 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found it very interesting to see what happens in a nursing home but I could not do the job. The staff at Chestnut Court Care Home are very good to the people around them. They are very helpful when I go there. All I can say is they are very good at their jobs, they are the people you really do need
around.

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Review from L H (Daughter of Resident) published on 9 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My mother is currently residing at Chestnut Court. She initially came in for respite, she needed a cataract operation which has now been done and she can see again. Mum is an independent person and despite not being able to see, lived independently up until a few months ago. Sadly my mother's rings
went missing from Chestnut Court. I discovered this when I visited her on 9th June. The care home did not inform me of this, my mother is/was very traumatised. One of the rings was a family heirloom and very valuable and the other ring also valuable was a gift from her late partner. I was not informed that the jewellery was missing and no investigation was done until I reported the missing items to the police.
The story of how and when the rings went missing consistently changed, a ring was found, it had a slight similarity to Mum's ring but on seeing it, it definitely wasn’t hers. Another resident told me her ring was also missing. My mother treasured her rings and never let them out of her sight.

Reply from Chestnut Court, Home Manager at Chestnut Court Care Home

Whilst every care is taken to ensure our resident’s property is kept safe, items can and do get lost or misplaced. For this reason, we discourage residents from bringing jewellery into the home. Rings are such small items and can be dropped and lost very easily. A full investigation was carried out in respect of the missing rings, unfortunately, these could not be located. Our duty is to our client and it is not always possible to discuss matters with family members. Our full investigation confirmed that some of the expressions in this review are not factually correct.


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Review from Dawn H (Daughter of Resident) published on 16 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom has been in Chestnut Court Care Home for a year now. The level of care she receives I believe is second to none. The manager is so incredibly kind, caring and friendly as well as wholly professional. This ethos is therefore passed down to her team who all show such a high level of care and kindness
to their residents.
Whenever I visit, the team and the residents are so friendly and welcoming, it is a delight to be there.
There seems to be nothing that is too much trouble for the staff and they seem to genuinely enjoy their jobs.

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Review from Kathy S (Daughter of Resident) published on 1 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so happy that my mum has found her way to Chestnut Court Care Home. She calls it "home" and is relaxed and feels safe.
The staff are all amazing and will do anything to help her, she only has to ask. Nothing is too much trouble. Everyone (without exception) is cheerful, friendly, so helpful
land very efficient. We only looked at one care home, we didn't need to look further. So well managed.

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Review from H M (Resident) published on 10 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been here for only three months but have found everything good. I cannot fault it but I have found the staff to be particularly helpful in every way. They are always pleasant and nothing is too much trouble for them.

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Review from D C (Resident) published on 17 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Food is very good. Staff are very good and helpful.

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Review from Sue G (Niece of Resident) published on 16 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Had a very good, in-depth discussion about my uncle's interests and hobbies with a view to encouraging him in activities in the home. This was wonderful to know that the activities at the home are not a general 'one size fits all' and that residents are able to engage in whatever suits the individual.
My uncle is a keen amateur painter and having some of his own work hanging in his room is a reminder daily of what he is capable of and he is starting to take it up again.
When I arrived, a singer was present and most residents happily joined in and my uncle remembered his dancing days and danced with the carers. A joy to experience!

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Review from Paul M (Son of Resident) published on 10 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is well looked after by the caring staff and we are pleased with the attitude and helpfulness of everyone we come in contact with, although not the most modern of facilities Mum is happy and content here and that is the most important thing.

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Review from Sheila T (Relative of Resident) published on 26 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Small care home with caring staff.

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Review from Pat W (Wife of Resident) published on 21 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the second care home my husband has been in. At last, he seems more relaxed. The staff are caring and have taken the time to understand and cater for his needs. I have confidence in the team at Chestnut Court Rest Home and have no problem with recommending this 'genuine' care home.

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Review from A S (Son of Resident) published on 10 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is now very settled and says the staff are very caring and friendly. Management staff were very efficient in admitting Mum to the home when it became apparent that she could no longer cope at home.

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Review from Julia L (Daughter of Resident) published on 27 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been living in her own home with domiciliary carers going in four times a day but, at 95 and now unable to be safe there, the time came for her to have 24-hour care.
We visited Chestnut Court Rest Home and were immediately struck by the warm atmosphere, cleanliness and all-round good
vibe. The deputy manager talked us through everything and was happy to answer all of our questions. On the day Mum moved in, everything possible was done to make the transition smooth and welcoming.
We were asked to provide lots of helpful information about Mum's life, interests and family to assist the carers with subjects to open conversation with her.
She has now been happily settled in her newly carpeted and decorated room for one month. I can honestly say that the deputy manager and all the staff have gone out of their way to make Mum feel at home and kept good contact with us all.
As a family, we can not thank everyone at Chestnut Court enough.

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Current Review Score: 9.2 (9.210)

Overview of Review Score

The Review Score of 9.2 (9.210) out of 10 for Chestnut Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.210 for Chestnut Court Care Home is calculated as follows: ( (93 Excellents x 5) + (42 Goods x 4) + (9 Satisfactorys x 3) + (4 Poors x 2) + (14 Very Poors x 1) ) ÷ 162 Ratings = 4.21

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Chestnut Court Care Home is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 25 registered maximum number of service users is 5, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Apr 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (0)

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Frequently Asked Questions about Chestnut Court Care Home

What types of Care is Chestnut Court Care Home registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Chestnut Court Care Home provide?

Palliative Care, Day Care & Own GP if required are other types of care provided.

How many Rooms does Chestnut Court Care Home have?

There are 25 Single Rooms.

What are the Facilities & Services at Chestnut Court Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Chestnut Court Care Home to the centre of New Milton?

0.4 mile(s) as the crow flies, distance by road may be significantly further.