Woodland Court has a Review Score of 9.7 (9.719) out of 10, based on 23 reviews in the last 2 years. Over all time Woodland Court has 63 reviews.
Review from Andrew P (Husband of Resident) published on 9 December 2024
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Review from D J (Son of Resident) published on 20 November 2024
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Review from Vera W (Friend of Resident) published on 11 November 2024
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Review from F H (Daughter of Resident) published on 11 November 2024
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Review from S R (Daughter of Resident) published on 25 October 2024
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Review from Rick L (Son of Resident) published on 25 October 2024
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Review from Falone L (Granddaughter of Resident) published on 25 October 2024
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Review from Paul L (Son of Resident) published on 23 October 2024
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Review from Anthony C (Husband of Resident) published on 15 October 2024
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Review from Julie N (Daughter of Resident) published on 15 October 2024
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Review from Debbie C (Daughter of Resident) published on 15 October 2024
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Review from Gill P (Daughter of Resident) published on 11 October 2024
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Review from Vanessa L (Daughter of Resident) published on 10 September 2024
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Review from Peter B (Husband of Resident) published on 4 September 2024
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Review from Sue E (Daughter of Resident) published on 4 September 2024
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Review from J J (Daughter of Resident) published on 4 September 2024
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Review from Debbie S (Daughter of Resident) published on 3 September 2024
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Review from P P (Grandson of Resident) published on 3 September 2024
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Review from T J (Son of Resident) published on 26 August 2024
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Review from A B (Brother of Resident) published on 31 May 2024
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The Review Score of 9.7 (9.719) out of 10 for Woodland Court is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 23 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.719 for Woodland Court is calculated as follows: ( (198 Excellents x 5) + (68 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 270 Ratings = 4.719
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Woodland Court is based on 23 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 23 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 11 Aug 2022
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Job Title: Manager
Charlotte began her career at Woodland Court as a part-time Kitchen Assistant in 2006. After completing a fashion degree at Southampton University, Charlotte realised that care was her passion and returned to Woodland Court as a full-time carer. She progressed quickly and took on the role of Deputy Manager in January 2015 and then Manager in October 2017.
Charlotte is studying to gain her NVQ Level 5 in Health & Social Care and is very focused on providing a personalised living experience for all of the residents. Charlotte enjoys spending time with her family, as well as practising her hobbies: swimming, singing and drawing.