Dawson Lodge

Botley Road, West Road, Southampton SO30 3RS
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9.7 103 Reviews
  • Dawson Lodge, Southampton
Dawson Lodge in Southampton is a purpose-built home supporting up to 43 older people to live a comfortable lifestyle, as well as providing dementia care. It is located in West End, close to road and public transport links.

The home strives to deliver a range of residential care services, including convalescence care; respite care; trial stays and long-term care for those who can no longer look after themselves.

The care team at Dawson Lodge gets to know customers and work with them to organise stimulating activities that match individual and group interests, both in the care home as well as in the local community.

Each customer’s individual needs are regularly assessed to ensure their care plans meet their lifestyle requirements. Meals are cooked fresh and from locally sourced and seasonal ingredients where possible by a highly trained Chef Manager and catering staff.

Anchor is England’s largest provider of housing and care for those over 55 years of age and has more than 60 years of experience as a not-for-profit provider of services to older people.

Anchor reinvests the money made into their retirement properties and care homes, to continually raise standards to provide a high-quality service to surpass customers' expectations.

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Care Provided by Dawson Lodge

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 43 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Kirsten Tennant (Manager)
  • Admission Criteria
    • Please contact Dawson Lodge directly to discuss yours or your loved ones' care needs.
    • Ages 65+
  • Room Information
    • Single Rooms (43)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (43)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Dawson Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,547
    • Self-Funded Residential Dementia Care from £1,547
    • RESPITE Self-Funded Residential Care from £1,547
    • RESPITE Self-Funded Residential Dementia Care from £1,547

  • Colleagues at Dawson Lodge will be happy to discuss our weekly fees with you and what our fees include.
  • (these prices are only a guideline, please contact Dawson Lodge to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Welcome visitors at the home.


  • Parking

  • On-site parking including disabled spaces.


Dawson Lodge Reviews (103)

Total of 103, showing 1-20
9.7

Dawson Lodge has a Review Score of 9.7 (9.733) out of 10, based on 17 reviews in the last 2 years. Over all time Dawson Lodge has 103 reviews.

Overall Experience

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Date Published

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Review from Alan R (Son-in-law of Resident) published on 20 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't recommend Dawson Lodge enough. Its not just a care home - it's a place where residents are treated with kindness, respect and compassion. I'm so thankful for the care and attention my mother in law receives here. A very big thank you to all the amazing staff who go above and beyond. Dawson Lodge
is an excellent choice.

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Review from J R (Daughter of Resident) published on 16 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Finding the right care for my mother was an emotional journey, and I am beyond grateful to have found this exceptional care home. From the very first visit, I was impressed with the warmth, compassion, and professionalism of the staff. They truly go above and beyond to create a welcoming and loving
environment for residents. What stands out the most is the genuine kindness and respect shown to my mother and the other residents. I am always kept well-informed about her well-being, and I can see the deep care the team puts into every interaction. It's clear that this care home isn't just a place for my mother to live-it's a community that truly cares for her.


I feel at peace knowing my mother is in such capable, caring hands. I am eternally grateful for the support, and I would wholeheartedly recommend this care home to anyone looking for the best possible care for their loved ones.


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Review from L S (Son of Resident) published on 2 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both me and my sister cannot rate Dawson Lodge high enough. Since moving mum in they have been amazing 100% better than her last home/assisted living. The staff at Dawson Lodge are a credit to the company and have shown they care for their residents.

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Review from D B (Son of Resident) published on 27 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

I think the care seems to have slipped a bit, a lot of the times I visit there is a resident's buzzer going and it does not seem to be a priority. The local surgery does not seem to have a lot of contact with the home which I believe could be improved upon if the home pushed it.

Reply from Kirsten Tennant, Manager at Dawson Lodge

Thank you for taking the time to review Dawson Lodge and we are pleased you rate our staff as very good. We were sorry to see that you do not feel our care has met our normally high standards. I appreciate you taking the time to discuss your feedback with me, where I understand that you are more comfortable with the matters raised. We aim to answer our residents' call bells as quickly as possible. Daily calls with our GP take place to discuss our residents' health and then further input is requested as required. My door is always open to discuss all aspects of day to day life at Dawson Lodge.


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Review from K H (Daughter of Resident) published on 18 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad is settled into his room quickly which is spacious with a view of the garden. The staff are friendly and kind and always available to answer questions. The lounge and dining room are kept immaculate with a great choice of meals.

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Review from C D (Daughter of Resident) published on 27 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dawson Lodge is such a lovely care home it just feels so homely. The management and all the staff are so very friendly and helpful. I know that my mother will be very happy in the home and ever well looked after. It ticks all my boxes.

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Review from R B (Daughter of Resident) published on 5 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dawson Lodge West End took care of my mum for two weeks whilst I as her full-time carer, took a break. Before selecting Dawson Lodge I viewed several other homes. Not one came close to the level of warmth, attitude and kindness of the staff and facilities. Whilst Dawson wasn't the most 'fancy', it was
spotless. The staff appeared happy and willing and demonstrated warmth and care. Food was outstanding and everyone we met couldn't do enough for us or mum. Thank you! Would 100% recommend it.

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Review from Martin W (Son of Resident) published on 2 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has recently spent six weeks respite care at Dawson Lodge and we were so impressed with the care and kindness shown to him during his stay. Nothing was too much trouble and he felt safe and looked after. It was a great relief to know he was being so well looked after while my mother was in
hospital having an operation. Everyone was so friendly and took time to get to know my father and make his time as enjoyable as possible. He has nothing but high praise for all the staff, as do we, as a family. The food was amazing and all of his medication needs were taken care of. The room was lovely and we were able to make it a home from home for him. We would thoroughly recommend Dawson Lodge as a safe, happy place to be for anyone who is looking for a care home.

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Review from David C (Son of Resident) published on 4 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the way Mum is treated and looked after.

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Review from Karen Y (Daughter of Resident) published on 4 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

1st of July, my Mother was taken into respite care with no hope of ever going back to her own home. My Mother was at this point living in the Northeast of England with me being down South. I contacted Dawson Lodge Care Hoe on that day and arranged to go and see their facilities. The receptionist who
welcomed us was nothing short of exceptional. She showed kindness, empathy and understanding, clearly loving her work, residents, management and facilities. We were very impressed with the facilities, especially the bedrooms as they are a reasonable size and nicely furnished. My mother moved in on the 3rd of August. From walking through the door, she was welcomed and made to feel very comfortable in the home. After less than a week, she has made friends with other residents, cannot praise the staff enough for their kindness and consideration. The dining experience has been exceptional with Mum especially enjoying all the sweet treats. Thank you everyone at Dawson Lodge for making the transition for both my Mum and our family so seamless. We would highly recommend Dawson Lodge to anyone looking for care for their loved ones.

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Review from J G (Daughter of Resident) published on 21 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum moved into Dawson Lodge in May. She is diagnosed with Alzheimer's. There were some teething problems, which was expected. She had a fall, but it was dealt with efficiently and effectively. Staff are engaged and listen. Big shout-out to the receptionist, who is unfailingly kind and compassionate,
the manager, who cares passionately for residents and the maintenance man, who keep the home running so smoothly. I would say more staff are needed on shift, there were no staff to take my mother for a blood test presurgery.

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Review from Anne D (Friend of Resident) published on 16 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is always welcoming and kept spotlessly clean. My friend is well cared for and we have no concerns regarding his welfare. The food is excellent and to a high standard. It is a safe home and my friend is genuinely cared about by the staff. We could not be more pleased with the decision we made
to send him to this lovely home.

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Review from Jane C (Niece of Resident) published on 10 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My relative has been living at Dawson Lodge for the last ten months. I was so impressed with the home when I came to visit for the first time, I knew that this was to be their new home. The atmosphere was so caring and homely and beautifully clean and tidy. The staff are so patient and kind and attentive
and the food is restaurant standard. The activities are fun and stimulating and there is often celebrations going on for birthdays and more recently the coronation. Amazing staff.

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Review from C D (Niece of Resident) published on 8 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie, who is in her 90's, has settled down remarkably well and this is due entirely to the care and support of all the staff - carers, maintenance, admin, kitchen - absolutely everyone has made her feel welcome. She was very frail when she arrived but due to the excellent food and attention she
is much healthier and robust. Her physical and mental health has improved remarkably. She is a much happier and contented lady now. Thank you.

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Review from J E (Friend of Resident) published on 30 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very warmly welcomed, beautiful home and confrontation decorations, happy atmosphere. My friend has a fantastic room ( I liked the door!) Immaculately clean and non-institutional. Certainly, the best resident room I have seen (and I have been to many over the years!) Lovely curtains, a beautiful garden
view from her room. She could not be better cared for and all her needs met.

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Review from C W (Son of Resident) published on 30 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Clearly, Dawson Lodge is a well-managed and welcoming home. From the minute I arrived I was greeted with a smile and warmth. These qualities are evident in all the staff in whatever role. Staff are motivated and quick to provide help and support. The environment is safe and clean whilst the meals and
drinks are varied and of excellent quality. I feel very comfortable to leave my mother in capable, professional and kind hands.


*Activities - Satisfactory because I haven't seen the full program yet.


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Review from G W (Son of Resident) published on 28 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved to Dawson Lodge on 10th February 2023. The whole process has been seamless with excellent support at all stages from management and staff alike. At a difficult time for mum, the care and support she received have been first-class, she had particular issues with her colostomy bag she received
care and understanding from the carers during the familiarisation process. In the first three weeks, our levels of expectation have been exceeded.

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Review from Katrina L (Daughter of Resident) published on 17 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is always such a difficult time when you know that a much-loved parent needs more support. Choosing the right care home is pivotal to both their needs and the family. Finding Dawson Lodge has been an exceptionally positive experience all round. My dad moved in just over a month ago and we have all
been so pleased with the kindness and cheerfulness of the staff. Dad is benefitting immensely from their care and the activities they provide. He is very happy in his new home. Thank you, Dawson Lodge.

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Review from Tony B (Friend of Resident) published on 21 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a visitor to Dawson Lodge, I can only say how impressed I am with the care and kindness shown to residents. The staff I have got to see have all been kind and caring, not only to residents but also to visitors. Keep up the good work.

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Review from Julie W (Daughter of Resident) published on 5 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy and pleased to have our mother residing in Dawson Lodge, and wish we had chosen the home three years ago when Mum first required care. In just two weeks, we have seen Mum improve immensely. The staff are all wonderful and helpful, and the home provides many interesting and varied activities
for their resident's enjoyment. Well done to all who are associated with Dawson Lodge; keep up the excellent work.

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Current Review Score: 9.7 (9.733)

Overview of Review Score

The Review Score of 9.7 (9.733) out of 10 for Dawson Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.733 for Dawson Lodge is calculated as follows: ( (157 Excellents x 5) + (37 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 202 Ratings = 4.733

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Dawson Lodge is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Jun 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (0)

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Frequently Asked Questions about Dawson Lodge

What types of Care is Dawson Lodge registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Dawson Lodge provide?

Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Dawson Lodge have?

There are 43 Single Rooms.

What are the Facilities & Services at Dawson Lodge?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Dawson Lodge to the centre of Southampton?

3.9 mile(s) as the crow flies, distance by road may be significantly further.