Dawson Lodge

Botley Road, West Road, Southampton SO30 3RS
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9.7 103 Reviews
  • Dawson Lodge, Southampton
Dawson Lodge in Southampton is a purpose-built home supporting up to 43 older people to live a comfortable lifestyle, as well as providing dementia care. It is located in West End, close to road and public transport links.

The home strives to deliver a range of residential care services, including convalescence care; respite care; trial stays and long-term care for those who can no longer look after themselves.

The care team at Dawson Lodge gets to know customers and work with them to organise stimulating activities that match individual and group interests, both in the care home as well as in the local community.

Each customer’s individual needs are regularly assessed to ensure their care plans meet their lifestyle requirements. Meals are cooked fresh and from locally sourced and seasonal ingredients where possible by a highly trained Chef Manager and catering staff.

Anchor is England’s largest provider of housing and care for those over 55 years of age and has more than 60 years of experience as a not-for-profit provider of services to older people.

Anchor reinvests the money made into their retirement properties and care homes, to continually raise standards to provide a high-quality service to surpass customers' expectations.

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Care Provided by Dawson Lodge

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 43 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Kirsten Tennant (Manager)
  • Admission Criteria
    • Please contact Dawson Lodge directly to discuss yours or your loved ones' care needs.
    • Ages 65+
  • Room Information
    • Single Rooms (43)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (43)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Dawson Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,547
    • Self-Funded Residential Dementia Care from £1,547
    • RESPITE Self-Funded Residential Care from £1,547
    • RESPITE Self-Funded Residential Dementia Care from £1,547

  • Colleagues at Dawson Lodge will be happy to discuss our weekly fees with you and what our fees include.
  • (these prices are only a guideline, please contact Dawson Lodge to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Welcome visitors at the home.


  • Parking

  • On-site parking including disabled spaces.


Dawson Lodge Reviews (103)

Total of 103, showing 21-40
9.7

Dawson Lodge has a Review Score of 9.7 (9.733) out of 10, based on 17 reviews in the last 2 years. Over all time Dawson Lodge has 103 reviews.

Overall Experience

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Review from D R (Son of Resident) published on 22 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has just had her one-year anniversary of being in Dawson Lodge Care Home and she is extremely happy and settled. This is a huge relief to the family after her diagnosis of Alzheimer's disease.
The staff at Dawson Lodge are outstanding and my mum is very well cared for. Thank you to the whole
team.

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Review from Gwen R (Daughter of Resident) published on 24 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very supportive and went above and beyond in order for us to have a successful visit as Mum was not in a cooperative mood. The staff are friendly and helpful and provide a lot of stimulation and activities for all the residents.

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Review from Jane T (Daughter of Resident) published on 18 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that my mother is given is outstanding. All the staff (including office and reception) are kind, extremely helpful and most importantly always smiling. The fact that many of the staff have been there for many years says it all. The quality of the food (it's homecooked) is outstanding too. I
cannot speak highly enough of the home and it's been the best decision for my mother and us, her family.

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Review from Anne G (Wife of Resident) published on 16 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has always received a high standard of care. He is not the easiest person but the staff are excellent at caring for him.

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Review from Peggy B (Daughter of Resident) published on 10 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely professional, efficient and friendly. Nothing is too much trouble for the staff. They offer support to families as well as residents. Fully informed at all times.
My dad has gone from laying in bed in a previous care home, to engaging, alive and very happy.

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Review from Caroline B (Daughter of Resident) published on 10 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was having one of her difficult days on her Birthday, all the staff gave her a lot of time and patients. Unfortunately, my mum's condition can be very challenging and I know my mum is in very good hands here at Dawson Lodge.

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Review from M R (Sister of Resident) published on 23 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The accommodation is very clean. Friendly staff and always willing to assist in any way they can. Excellent meals are offered at a high standard from main meals to snacks. The only downside is having to provide bed linen.

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Review from Caroline M (Cousin of Resident) published on 18 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Although we sadly live too far away to visit regularly, we are constantly bowled over by the incredible range of imaginative, creative activities which relate to what's going on outside eg. Jubilee, Commonwealth Games, keeping everyone in touch with the outside world and keeping fit and healthy. Each
person's birthday is also made so special. This really is a truly special place where my children even say they would love to live. Thank you so much for the life-enhancing experiences that take place on a daily basis.

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Review from Carl L (Friend of Resident) published on 9 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A good experience.

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Review from Olga L (Daughter of Resident) published on 30 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Dawson Lodge are very kind, helpful, polite and hardworking. In my opinion, one member of staff, in particular, has gone above and beyond to assist me in all aspects of help regarding my father. The main thing my father is happy and content.

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Review from V H (Sister of Resident) published on 17 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On each visit to my sister, I have found the staff to be extremely professional in caring for my sister. She is always clean and tidy and is very content where she is.

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Review from Jacqueline L (Daughter of Resident) published on 9 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has recently moved into Dawson Lodge permanently after having a few weeks' respite. Mum was very apprehensive about moving in but all the staff have been so great, they have all made Mum feel so welcome. There isn't anything we asked for that they haven't sorted for her. Mum is getting quite
settled now.

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Review from Graham G (Son of Resident) published on 23 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank all the staff at Dawson Lodge for the excellent care my mother receives. When she developed Alzheimer’s, she became anxious and suspicious of all but her immediate family. It became difficult to keep her in her own home when she started to wander off. She always preferred being
on her own, but since moving into Dawson Lodge she has gradually become relaxed, happy and outgoing. I have never seen her more content! I am very grateful to all the staff who are always professional and happy to help.

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Review from G B (Sister of Resident) published on 4 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whenever I have had to phone Dawson Lodge they always answered with cheerfulness and never made to feel annoying. My sister always looks clean, tidy and well looked after. That is one thing she is always so clear about, she always says that she is well looked after - so great to hear.

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Review from Caroline H (Daughter of Resident) published on 9 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is clear that the staff care a great deal about the residents and very lovingly gave Mum a hug when she was uncertain. My parents are at a vulnerable stage in their life and I have complete confidence that they are safe and well-cared for.

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Review from L J (Resident) assisted by family/friend published on 3 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Due to Covid restrictions, my family and friends have been unable to visit in the 'pre-Covid' way but I have appreciated all that's been done to enable contact with them. During the short time I have been here, I have found every member of your team to be courteous, friendly, helpful and caring in all
aspects. I feel safe and well cared for. I enjoy my meals and the variety on the menu. I look forward to my family and friends being able to visit me in my room when circumstances allow.

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Review from M L (Resident) published on 19 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since taking up residence in Dawson Lodge, I have been very happy. There are various activities that stimulate the mind, eg, quizzes and spelling games. Staff are very helpful and understanding.

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Review from Mary R (Resident) published on 18 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I have lost independence but I am comfortable here. All the assistance is very caring and patient. I am pleased there is a choice of food.

Reply from Mitchelle Perry, Home Manager at Dawson Lodge

Thank you for taking the time to review Dawson Lodge and we are pleased you rate our staff as excellent. I will pass your kind comments on to our team and it’s our pleasure that you have come to live with us. We aim to support our residents to be as independent as possible, where we welcome residents’ input on all aspects of home life, including our activities and menus.


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Review from Jackie H (Daughter of Resident) published on 11 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After researching care homes for my mother and visiting a few of them, I decided to visit Dawson Lodge. I was immediately impressed by the light, open and happy atmosphere. The staff are so welcoming, friendly and caring that I knew it was the right place for her. She has been there two months and says
that she cannot think of a nicer place to be and the food is wonderful!

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Review from Claire H (Daughter of Resident) published on 22 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents came to Dawson Lodge Care Home after a bad two months at another home. My father was anxious and not happy. After only two weeks he is happier and had all the treatment required. Mum is also settling. They have both loved the morning exercise (chair) class and Mum never did exercise. The
staff from the moment of my parents coming to the home were wonderful. I can honestly say the atmosphere and care of the whole team is second to none. Thank you.

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Current Review Score: 9.7 (9.733)

Overview of Review Score

The Review Score of 9.7 (9.733) out of 10 for Dawson Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.733 for Dawson Lodge is calculated as follows: ( (157 Excellents x 5) + (37 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 202 Ratings = 4.733

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Dawson Lodge is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Jun 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (3)

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