Dawson Lodge

Botley Road, West Road, Southampton SO30 3RS
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9.7 103 Reviews
  • Dawson Lodge, Southampton
Dawson Lodge in Southampton is a purpose-built home supporting up to 43 older people to live a comfortable lifestyle, as well as providing dementia care. It is located in West End, close to road and public transport links.

The home strives to deliver a range of residential care services, including convalescence care; respite care; trial stays and long-term care for those who can no longer look after themselves.

The care team at Dawson Lodge gets to know customers and work with them to organise stimulating activities that match individual and group interests, both in the care home as well as in the local community.

Each customer’s individual needs are regularly assessed to ensure their care plans meet their lifestyle requirements. Meals are cooked fresh and from locally sourced and seasonal ingredients where possible by a highly trained Chef Manager and catering staff.

Anchor is England’s largest provider of housing and care for those over 55 years of age and has more than 60 years of experience as a not-for-profit provider of services to older people.

Anchor reinvests the money made into their retirement properties and care homes, to continually raise standards to provide a high-quality service to surpass customers' expectations.

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Care Provided by Dawson Lodge

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 43 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Kirsten Tennant (Manager)
  • Admission Criteria
    • Please contact Dawson Lodge directly to discuss yours or your loved ones' care needs.
    • Ages 65+
  • Room Information
    • Single Rooms (43)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (43)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Dawson Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,547
    • Self-Funded Residential Dementia Care from £1,547
    • RESPITE Self-Funded Residential Care from £1,547
    • RESPITE Self-Funded Residential Dementia Care from £1,547

  • Colleagues at Dawson Lodge will be happy to discuss our weekly fees with you and what our fees include.
  • (these prices are only a guideline, please contact Dawson Lodge to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Welcome visitors at the home.


  • Parking

  • On-site parking including disabled spaces.


Dawson Lodge Reviews (103)

Total of 103, showing 41-60
9.7

Dawson Lodge has a Review Score of 9.7 (9.733) out of 10, based on 17 reviews in the last 2 years. Over all time Dawson Lodge has 103 reviews.

Overall Experience

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Review from Carole T (Daughter of Resident) published on 3 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were anxious to find the best home for Dad and Dawson Lodge Care Home has by far exceeded our hopes and expectations. We're so impressed and reassured with the warmth, care and respect shown to Dad and us from the first phone call through to the day of Dad's admission and beyond. His spacious room,
which is like a studio flat, has a beautiful view over the field and trees and we were allowed to personalise it for him with his pictures etc. from home before he moved in which made the transition so much easier. He has only been there for a week and we're able to have a garden visit with him on Monday, we were so happy to see that he was in good spirits and looked great. The weekly newsletter and Facebook posts are such a good way of keeping in touch as due to Covid we can't visit freely but we can see that Dad has settled in really well and is joining in and participating in the activities. The home is welcoming, cheerful and bright, all of the staff are brilliant and nothing is too much trouble.

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Review from Katharine H (Cousin of Resident) published on 23 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We've been so happy with the care and attention our relative has received since she moved into Dawson Lodge. The staff are lovely - friendly, helpful and thoughtful - and our 97-year-old cousin is happy and well and enjoying life again! We are so grateful and would highly recommend Dawson Lodge to anyone.

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Review from Paul S (Son of Resident) published on 5 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have always been extremely pleased with the care provided by the diligent and caring staff. My mother is very happy at Dawson Lodge. The communication with the care, administration and management staff is very good at all times.
During the last sixteen months of the Covid-19 pandemic, my mother
has remained very safe and healthy. This has been due to the safety and security measures rapidly put in place to ensure that the virus has had limited impact on the home. The home is always well presented and the staff are courteous and polite. I would unreservedly recommend this home to anybody seeking a safe, caring and clean environment for their elderly relatives.

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Review from Paul R (Cousin of Resident) published on 14 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so delighted with the care our cousin receives at Dawson Lodge. She has settled in very well thanks most of all to the care and kindness of all the staff. Nothing is too much trouble and their attention to any medical needs she has had has been excellent.
Visiting her for the first time for
her birthday was lovely and the team at Dawson ensured it was a great afternoon and made such a fuss of her which she really loved. A particular thanks to the manager who is always so helpful and kind and for whom nothing is too much trouble. Thank you the manager and all your great team!

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Review from A H (Daughter of Resident) published on 21 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum joined Dawson Lodge in April as she was already in a dementia home and the move went very smoothly. Mum was moved because as a family, we were unhappy with the previous care home. The transition happened at an agreed time and Mum's possessions were ready in her room for her. The care team keep me
updated frequently and seem to know all of her ways already. Staff are friendly and I like the fact that staff know what's happening. Mum loves it here.

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Review from Ann C (Daughter of Resident) published on 22 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All of the staff at Dawson Lodge go out of their way to be as helpful to relatives as they can. In these difficult times, they have been outstanding in their communication, empathy and skill. Most importantly they have kept the residents safe. Despite several changes in regulations, they have tried
their very best to include relatives as much as possible whilst putting safety first. Personally, I would like to thank them all for their dedication, hard work and care. The care home manager is amazing, always smiling and has time for everyone. She is also so caring with the relatives. Thank you to everyone at Dawson Lodge.

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Review from Nicholas L (Son-in-law of Resident) published on 24 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a retired GP. My mother-in-law was admitted to Dawson Lodge during the first wave of Covid-19 so we were not able to enter the Care Home then, but her reception at the front door was as welcoming as possible and she was rapidly installed in her room and her network needs (Alexa, FaceTime) sorted
in less than 1 hour.
Throughout her stay, there was excellent communication (both general via Facebook and e-mail, and personal via phone) with the Staff. If we were Facetiming at the time that Carers came into her room, they always greeted us. There is quite a programme of activities which you can see on Facebook, but sadly my mother-in-law was not able to participate. Unfortunately, my mother-in-law gradually deteriorated and was allowed to die peacefully in her room with full care being provided. The level of care provided by the manager and staff was exceptional throughout, and the room much more like an ensuite bedsit than any other Care Home room that I ever visited professionally.

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Review from Jenny H (Daughter of Resident) published on 23 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an excellent Care Home, I cannot speak more highly of it. The staff are caring, attentive and professional. My Mum has excellent care and I can rest assured that she is very well cared for. The food is brilliant, the activities are brilliant, the ambience is convivial and the home is lovely
and clean. I would definitely recommend.

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Review from Barbara H (Daughter of Resident) published on 7 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was not an easy decision to make, as no doubt many of you know, and made even more difficult when you do not know anybody who can help you decide with a referral of somewhere suitable. I am very grateful to the staff of Dawson Lodge, from reception to the kitchen to the ‘handyman’ and of course the
professional team who are caring for the residents. The staff are friendly, compassionate, helpful and understanding, not only to my mother (who suffers with dementia) but also myself and family. They go out of their way. The whole team have taken a load off me by looking after my mum to the best of their abilities. My mum has been in Dawson since the end of July and has never once said that she is unhappy but on the contrary says how nice the home is, that the meals are good and that the staff are very kind, thus giving us peace of mind. This has been particularly reassuring during this COVID period as we were unable to visit it her in her room.

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Review from S L (Daughter of Resident) published on 19 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After making the incredibly hard decision to place dad in care, I could not be happier that it was in the professional hands of Dawson Lodge. The manager and her team are all without exception extremely caring and I know my dad is being well looked after. They are very understanding of dads needs as
he has dementia.
Their warmth and compassion is plain to see and it is a huge relief that I see my dad looking so well, in good spirits and joining in with daily activities. Dad tells me how wonderful the team are and how he enjoys the food! I am very proud of my dad and would like to thank everyone at Dawson Lodge for giving dad quality of life.

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Review from L W (Daughter-in-law of Resident) published on 5 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone at Dawson Lodge works tirelessly to make this a happy, caring place to stay. My mother-in-law has been residing there since Nov 2018 and she looks better than ever. It took a little while for her to settle but with much patience, care and understanding she is now very settled and happy. This
has made a tremendous difference for all the family knowing that she is safe and well cared for. I wouldn't hesitate to recommend Dawson Lodge to anyone.

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Review from L B (Daughter of Resident) published on 20 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident for over 2 years and I would like to thank each and every one of the staff at Dawson Lodge for the constant hard work and the excellent job they are doing to keep my mum and all residents safe and happy during this difficult time.
They are a fantastic team and by organising
window and garden visit all done by keeping safely to the social distancing rules has made this difficult time less worrying as seeing mum looking so happy, confirms how well she is being looked after.

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Review from Ian H (Son of Resident) published on 13 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Had a lovely garden meeting with my 92-year-old dad yesterday morning all the staff at Dawson Lodge were fantastic in making this happen in these difficult times.
My dad so enjoyed to be out in the fresh air and to socially distance meet up again.
Thank you all the staff at Dawson Lodge for looking
after my dad and making his time there as comfortable and happy as you can as he can be a bit demanding.

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Review from Jenny S (Daughter of Resident) published on 10 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been happy at Dawson Lodge. The carers are kind and thoughtful helping Mum with every day care, dressing and eating. She knows the staff even as her dementia gets worse and trusts them too.
I have been confident that Mum is well taken care of even recently when I have been unable to visit.
In the last few weeks, the home has facilitated garden visits so that I can see Mum again. They have enabled her to be calm as she sits in the garden in a raincoat or with a blanket so that we can talk to each other.
I would like to say thank you to Dawson Lodge staff including reception and kitchen for working so hard in this difficult time to keep residents fit and happy.

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Review from James G (Son of Resident) published on 21 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been a new resident for the last 5 weeks. It has not been an easy time for her as it coincides with the coronavirus lockdown with no visiting allowed, and as I am also self-isolating, this obviously is causing even more issues! All members of the Dawson Lodge team have been so kind and have
really helped Mum to settle in. They have helped with daily phone calls to her and to quote Mum's words...." the staff are lovely, the room is lovely and the food is great too" I feel she is safe and happy and look forward to when my wife and I will be able to visit her. A big thank you to all at Dawson Lodge.

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Review from G H (Daughter of Resident) published on 19 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff always friendly and willing to assist with any concerns regarding Mum. Mum has now reached the stage where she is unwilling to eat, but the staff, in a very caring way, encourage her to eat, and fortified drinks are provided together with other liquidised foods loaded with calories. I am kept
informed if Mum is unwell and the appropriate services are contacted. Mum can be grumpy but the staff handle her with care and dignity and are really caring and kind. My mum has dementia, and I feel that Dawson Lodge and its staff is really the safest and most caring place she can be.

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Review from J S (Niece of Resident) published on 19 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and I enjoy visiting my uncle in Dawson Lodge regularly. We are always made very welcome and enjoy the lovely atmosphere in the home. The management and staff are kind and caring, and my uncle always comments on how kind and helpful everyone is. The building is beautifully decorated and maintained
and always looks and smells fresh and clean. The food is delicious and varied and cooked on the premises. Residents can either eat in the beautifully bright and airy dining room or have their meals in their rooms if they prefer. We really value the opportunity to eat in the dining room with my uncle as we did today - always a delicious meal, nicely served by cheerful, kind and caring staff.
A big thank you to all at Dawson Lodge.

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Review from S B (Daughter of Resident) published on 19 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dawson Lodge is an excellent care home. Residents are well looked after and valued. Staff are very professional and friendly. Relatives are kept informed at all times on their relative care. I visited several care homes, and this was ideal from the moment I walked through the door.

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Review from Roger (Son of Resident) published on 13 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been at Dawson Lodge for more than 3 years. The entire team there is very dedicated and genuinely caring, and they together succeed in creating a family environment for residents with seemingly unlimited energy and constant smiles. Nothing is too much trouble. The apartments are practical
and kept clean and tidy. Meal times are a particular highlight for my Dad, and the quality and variety of meals are excellent. My Dad often says to me that he feels very lucky to be at Dawson Lodge, and I totally agree with him.

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Review from Peter B (Son of Resident) published on 10 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The management and staff at Dawson Lodge provide a very warm, welcoming and supportive environment, which is exactly what my mother needs at this stage of her long life. Mum has just completed two years as a resident at Dawson Lodge and I am very happy that she has had a very happy two years.

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Current Review Score: 9.7 (9.733)

Overview of Review Score

The Review Score of 9.7 (9.733) out of 10 for Dawson Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.733 for Dawson Lodge is calculated as follows: ( (157 Excellents x 5) + (37 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 202 Ratings = 4.733

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Dawson Lodge is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Jun 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (3)

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