Dawson Lodge

Botley Road, West Road, Southampton SO30 3RS
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9.7 103 Reviews
  • Dawson Lodge, Southampton
Dawson Lodge in Southampton is a purpose-built home supporting up to 43 older people to live a comfortable lifestyle, as well as providing dementia care. It is located in West End, close to road and public transport links.

The home strives to deliver a range of residential care services, including convalescence care; respite care; trial stays and long-term care for those who can no longer look after themselves.

The care team at Dawson Lodge gets to know customers and work with them to organise stimulating activities that match individual and group interests, both in the care home as well as in the local community.

Each customer’s individual needs are regularly assessed to ensure their care plans meet their lifestyle requirements. Meals are cooked fresh and from locally sourced and seasonal ingredients where possible by a highly trained Chef Manager and catering staff.

Anchor is England’s largest provider of housing and care for those over 55 years of age and has more than 60 years of experience as a not-for-profit provider of services to older people.

Anchor reinvests the money made into their retirement properties and care homes, to continually raise standards to provide a high-quality service to surpass customers' expectations.

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Care Provided by Dawson Lodge

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 43 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Kirsten Tennant (Manager)
  • Admission Criteria
    • Please contact Dawson Lodge directly to discuss yours or your loved ones' care needs.
    • Ages 65+
  • Room Information
    • Single Rooms (43)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (43)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Dawson Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,547
    • Self-Funded Residential Dementia Care from £1,547
    • RESPITE Self-Funded Residential Care from £1,547
    • RESPITE Self-Funded Residential Dementia Care from £1,547

  • Colleagues at Dawson Lodge will be happy to discuss our weekly fees with you and what our fees include.
  • (these prices are only a guideline, please contact Dawson Lodge to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Welcome visitors at the home.


  • Parking

  • On-site parking including disabled spaces.


Dawson Lodge Reviews (103)

Total of 103, showing 61-80
9.7

Dawson Lodge has a Review Score of 9.7 (9.733) out of 10, based on 17 reviews in the last 2 years. Over all time Dawson Lodge has 103 reviews.

Overall Experience

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Date Published

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Review from Michael S (Resident) published on 1 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent service.

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Review from Tracy B (Daughter of Resident) published on 23 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It broke my heart having to put Mum in a care home, then it broke all over again when I had to move her to a different one because she wasn't happy in the first. Finding Dawson Lodge, however, has been a saviour for both of us and knowing she is now happy and well looked after is a huge relief!
All
the staff are marvellous, from the manager who is superb and has her finger very much on the home's pulse, to the wonderfully helpful receptionist.
The team leaders will often greet me with updates on how Mum is doing which is very much appreciated and they are also happy to sit down and have a more formal discussion if I need to.
The staff greet Mum by name when we walk around the home and she has grown attached to many of them already. They do such a super job, providing personal care and trying to engage her in activities, one to one if necessary. The dining room especially has a great buzz and the food is pretty impressive!
Overall Dawson Lodge has a very homely and happy atmosphere because everyone works hard to make it so.

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Review from Roger C (Resident) published on 23 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like it here ever so much.

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Review from Joan K (Resident) published on 23 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so pleased that I came here as all of the staff are so caring.
The situation of the home is perfect as it is so accessible in one aspect, yet so private in another. The house itself is ideal for the purpose, with well-appointed rooms, and the grounds are a delight to walk in.
The food is of
a very high standard.
Activities - whether physical or mental are always enjoyable and beneficial.
Visitors are welcomed, and those who have come to see me have been full of praise.
I am pleased to be able to voice this appreciation.

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Review from Denise T (Friend of Resident) published on 23 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely warm atmosphere. Staff really kind and friendly. Rooms kept clean, food very nice and homemade.

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Review from C p (Friend of Resident) published on 9 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found the staff to be extremely helpful when I have asked for help or advice regarding my friend.
The home is always clean and tidy. The residents are looked after well. When I have visited my friend there are always different activities for her to participate in if she wants to join
in.

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Review from S M (Friend of Resident) published on 9 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

There is always a welcoming feel when you enter the home. The staff are always so friendly and helpful. The food is very good and looks very presentable. An all-round lovely place

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Review from S P (Resident) published on 9 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a resident here for two and a half years and have always found the staff friendly and caring. We are always encouraged to be independent and lead our own lives as we would wish to at home, without there being any restrictions.

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Review from J F (Sister of Resident) published on 9 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dawson Lodge is first class. All the staff are so kind and look after my sister so well, the home is very clean and the food always fresh.

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Review from Gladys W (Resident) published on 8 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very friendly and helpful. Food is ideal. I feel very at home here.

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Review from D P (Friend of Resident) published on 30 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a companion of a resident who has recently moved to Challoner, I am very impressed with the level of care and the respect given to residents. My companion's quality of life has improved 100%.
They are already more mobile and articulate. Staff work with me to help provide the best level of care and
are prompt to respond to concerns raised. The costs are extremely reasonable and administration of additional small costings are very efficient. Highly recommend.

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Review from Linda W (Daughter of Resident) published on 2 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always receive a warm welcome on arrival from the receptionist. The ambience of the home is very good. The staff are helpful and well presented. The rooms are homely and bright due to their policy of encouraging residents to bring things from their homes. I would be extremely likely to recommend this
home to friends and family.

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Review from Susan M (Friend of Resident) published on 26 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit a friend on a weekly basis and have found the staff to be extremely friendly and pleasant. They are always happy. My friend looks very well and comfortable in her surroundings. The food is first class. The cakes, which I have had the pleasure to eat on my visits, are wonderful. I recommend Dawson
Lodge to everyone.

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Review from Steve T (Son of Resident) published on 21 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been at Dawson Lodge nearly 2 months. It is a vast improvement over his previous care home which we quickly realised did not meet Dad’s needs. The fantastic receptionist showed us around. Her enthusiasm was typical amongst the staff and we knew within minutes this was the place for Dad. The
home is purpose-built with light and airy ‘public’ rooms whilst the bedrooms are en-suite and have a mini-kitchenette. We also noted many ‘little’ things that made a difference such as tablecloths and menus at mealtimes and individually decorated bedroom doors with addresses familiar to the resident. The comprehensive admissions process identified Dad’s needs. The food is great and there is a daily programme of activities for those who want to take part. I must mention the handyman who involves male residents in some light DIY and some ‘man time’. I would strongly recommend a visit to Dawson Lodge when contemplating a care home if only to see how good the others should be!

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Review from G W (Relative of Resident) published on 18 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dawson Lodge is light, airy and clean.
The gardens are a good feature.
Staff are very friendly and helpful.
A wide range of care services are available and specialist medical care is provided speedily.
The dining room is sometimes noisy with staff chatter and "background music".

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Review from Jan B (Daughter of Resident) published on 17 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were very impressed with the home right from the start. From the initial enquiry to Mum's moving in for respite care was 3 days. Mum has been very well looked after throughout her stay. The food is very good and Mum could not have been better looked after. The staff have encouraged Mum to take part
in activities.

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Review from Islay S (Husband of Resident) published on 17 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I brought my husband to Dawson Lodge from another home. I find Dawson Lodge and its staff friendly, helpful and caring. They have worked hard to welcome him and three weeks in, he seems settled.


I think Dawson Lodge in extremely well led from the top and I congratulate you on excellent choices of

manager and staff.

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Review from Jan M (Daughter of Resident) published on 27 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone at the care home are fantastic. My mum is so happy and well looked after. I can sleep knowing she is well cared for. Great fun environment.

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Review from Christine F (Wife of Resident) published on 11 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dawson Lodge is a lovely home to be in and I'm so pleased my husband managed to get in there. He has a very nice sunny room and a good view!
I am very happy that he is so happy with everything especially the meals/food!
Lovely gardens, lovely staff/carers a great place to be when you need to be in
residential care. Highly recommended.

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Review from James B (Friend of Resident) published on 12 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A very secure home, well decorated and from the reception to all the staff, very friendly and helpful and nothing seems to be too much trouble. The only problem is at times there is a bit of a difficulty to park at times, but not often.

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Current Review Score: 9.7 (9.733)

Overview of Review Score

The Review Score of 9.7 (9.733) out of 10 for Dawson Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.733 for Dawson Lodge is calculated as follows: ( (157 Excellents x 5) + (37 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 202 Ratings = 4.733

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Dawson Lodge is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Jun 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (3)

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