Dawson Lodge

Botley Road, West Road, Southampton SO30 3RS
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9.7 103 Reviews
  • Dawson Lodge, Southampton
Dawson Lodge in Southampton is a purpose-built home supporting up to 43 older people to live a comfortable lifestyle, as well as providing dementia care. It is located in West End, close to road and public transport links.

The home strives to deliver a range of residential care services, including convalescence care; respite care; trial stays and long-term care for those who can no longer look after themselves.

The care team at Dawson Lodge gets to know customers and work with them to organise stimulating activities that match individual and group interests, both in the care home as well as in the local community.

Each customer’s individual needs are regularly assessed to ensure their care plans meet their lifestyle requirements. Meals are cooked fresh and from locally sourced and seasonal ingredients where possible by a highly trained Chef Manager and catering staff.

Anchor is England’s largest provider of housing and care for those over 55 years of age and has more than 60 years of experience as a not-for-profit provider of services to older people.

Anchor reinvests the money made into their retirement properties and care homes, to continually raise standards to provide a high-quality service to surpass customers' expectations.

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Care Provided by Dawson Lodge

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 43 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Kirsten Tennant (Manager)
  • Admission Criteria
    • Please contact Dawson Lodge directly to discuss yours or your loved ones' care needs.
    • Ages 65+
  • Room Information
    • Single Rooms (43)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (43)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Dawson Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,547
    • Self-Funded Residential Dementia Care from £1,547
    • RESPITE Self-Funded Residential Care from £1,547
    • RESPITE Self-Funded Residential Dementia Care from £1,547

  • Colleagues at Dawson Lodge will be happy to discuss our weekly fees with you and what our fees include.
  • (these prices are only a guideline, please contact Dawson Lodge to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Welcome visitors at the home.


  • Parking

  • On-site parking including disabled spaces.


Dawson Lodge Reviews (103)

Total of 103, showing 81-100
9.7

Dawson Lodge has a Review Score of 9.7 (9.733) out of 10, based on 17 reviews in the last 2 years. Over all time Dawson Lodge has 103 reviews.

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Review from Helen H (Daughter of Resident) published on 22 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dawson Lodge is an amazing place to live. The staff are so genuinely caring and respectful towards residents. The standard of accommodation is fantastic and there is plenty of activities to participate in. Food is excellent. By far the best care home in Southampton.

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Review from Maureen G (Sister-in-law of Resident) published on 13 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Welcomed warmly. Lovely friendly carers. Extremely great lunch and service.

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Review from K M (Granddaughter of Resident) published on 30 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Nan has now been a resident at Dawson Lodge for just over a year and what a good year it has been for her. The staff are always making sure that she is happy, making positive changes to ensure she is living at her best, they are welcoming to our family on visits and keep us informed of anything they
feel would be important to us. They encourage her to engage in activities which she would not have done a year ago and they make her feel valued when they 'chat' with her. Being a very private person most of her life, it is nice to know she has people around her to listen and share her experiences with. She is now much more sociable and we have the Dawson Lodge team to thank for that. In fact, we cannot thank them enough for all that they have done and continue to do for her.

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Review from A B (Son of Resident) published on 13 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is a new resident and I have been very impressed with the standard of care and the friendliness and helpfulness of the staff and pleasant overall atmosphere.

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Review from D H (Nephew of Resident) published on 11 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care given over 3 years.
My aunt considered Dawson Lodge her home.
Her final days were difficult but she wanted to die at home.
All staff made this a positive for my aunt and the wider family.
Thank you.

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Review from Pauline H (Daughter of Resident) published on 14 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have only good things to say regarding Dawson Lodge each time I visit I am greeted very warmly by all the staff.
The reception area is a very bright, clean and friendly entrance with all the residents wandering around looking happy and feeling safe. All the other areas, lounge, dining and the flats
are homely and very clean. I can ask after my mother at any time of the day and can telephone the home if I feel the need to.
The office and management are also very happy to help me at any time.

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Review from Gemma J (Great Great-Niece of Resident) published on 14 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dawson Lodge is excellent. My great aunt is so well cared for and always looks happy and well whenever I visit. The staff are always so cheerful and helpful and really do care about the residents.

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Review from Glenda S (Niece of Resident) published on 14 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt continues to thrive at Dawson Lodge. She is extremely well cared for and is happy and well nourished. The food is excellent and varied.
We are always kept well informed about her well-being.

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Review from M I (Son of Resident) published on 24 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been in Dawson Lodge for almost a year. He needs full-time care and is provided with an exemplary team, always with a smile, compassion, understanding and patience. In addition, the apartments are comfortable, warm and kept spotlessly clean. The meals are excellent and laundry service without
fault. Overall, Dawson Lodge provides a friendly and homely environment enjoyed by its residents and that their relatives can rely on the staff without concern. It's a real "home from home".

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Review from Terri N (Daughter of Resident) published on 15 August 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my father has received has been of the highest standard. All of the staff at all levels have been approachable and supportive, they are happy and friendly, a joy to deal with. My father is treated with respect and care at all times. The rooms are clean and large. The communal rooms are lovely,
bright and cheerful and welcoming. I have eaten with my father on a number of occasions, the food is of an excellent standard. The setting of the home, set overlooking fields, is lovely and yet it is still accessible easily as it is on the edge of town with good road access. First rate!

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Review from Jenny E (Daughter of Resident) published on 1 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is very welcoming and friendly. All the staff seem to really care and are very respectful of the residents and are very willing. The cleanliness is excellent.


The home seems modern and well maintained although it is 25 years old!


The food is excellent with a number of choices every

day. Residents are supported individually to make meal choices. Tea and coffee is available at any time with cake/biscuits in the afternoon. The rooms are a large, well planned design.

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Review from P S (Daughter of Resident) published on 24 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Dawson Lodge in Feb 2017 following a fall and 3 months in the hospital. She is unable to walk and living alone is no longer an option. She was very low in spirit and refusing food. A few days after moving in, the home closed due to sickness outbreak. When the home reopened, I found
my mother better in spirit, chatting more and eating a little. I am extremely grateful to the management and staff for this. It shows the care and attention they must have given her, at a very busy time for them. With their help, she has come to terms with the fact that she needs assistance day and night. The atmosphere in the home is warm and friendly. All the common areas and residents rooms are kept fresh and very clean.

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Review from Brenda J (Daughter of Resident) published on 13 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has moved here recently and she has been made very welcomed.
I cannot fault anything about Dawson Lodge to date.

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Review from Chris S (Son of Resident) published on 11 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum suffers from dementia and has been here for a couple of weeks. The level of care provided by the carers is exceptional and the facilities clean and well maintained. Meals are very good and snacks and drinks are available as and when required. Mum came here from the hospital and took a little while
to settle in but was given all the help and support that she required through a difficult period. The management staff were extremely helpful in getting all the necessary paperwork and records set up and mum is now starting to feel at home here. I cannot fault the care and service provided.

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Review from Glenda S (Niece of Resident) published on 2 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very welcoming and spent time with us when my Aunt moved in on the 14th October. There is a relaxed and happy atmosphere in the home, and staff are very caring and supportive. The home is clean, tidy and warm and there is a varied menu.

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Review from Val W (Daughter of Resident) published on 14 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Dawson Lodge for over five years and in that time I have been very happy with the level of care she has received. There is a lovely atmosphere there and all the staff from the kitchen to reception, managers and carers are extremely friendly and helpful. My mum always looks happy
and well cared for in her clothes and appearance. The food is tasty and well presented. Dawson Lodge has a very pleasant and homely feel.

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Review from Alison P (Daughter of Resident) published on 13 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot describe how pleased I am that my mum has moved to Dawson Lodge. The home itself is beautifully presented and laid out. The staff are incredibly friendly, helpful and caring, they made my mum feel at home from when she first arrived and it continues. My mum is thoroughly spoilt with food choices,
she is a picky eater but always finds something on the menu that she will eat. I love that we can book to come and eat a meal with her in the dining room and it is an experience to savour; as good as a restaurant.

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Review from David B (Brother of Resident) published on 13 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has now been resident in Dawson Lodge for four months. She is perfectly content with all aspects of the home, and we, her family are very happy that she is safe, well cared for and happy. Thank you to all at Dawson Lodge.

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Review from R W (Son of Resident) published on 13 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother and I have been extremely pleased with Dawson Lodge for the care which has been given to our father and the friendly caring staff who work there.

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Review from Joan G (Daughter of Resident) published on 11 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went to Dawson Lodge mid October she and us as a family were made very welcome, the staff took good care of mum. Talking time with her to get to know her needs and making sure she joined in the activities. The care they took when she had a fall was excellent, making sure the doctor or paramedics
were called Straight away. Unfortunately mum died over the Christmas period, we can't thank Dawson Lodge and their fantastic well trained staff enough for making mums last few weeks so good.

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Current Review Score: 9.7 (9.733)

Overview of Review Score

The Review Score of 9.7 (9.733) out of 10 for Dawson Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.733 for Dawson Lodge is calculated as follows: ( (157 Excellents x 5) + (37 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 202 Ratings = 4.733

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Dawson Lodge is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Jun 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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