Derriford House

Pinewood Hill, Fleet GU51 3AW
Submit a Review
8.9 18 Reviews
  • Derriford House, Fleet
Derriford House is an independent, family run care home in the heart of Fleet. Derriford has been rated Good by CQC (December 2019 and April 2023 with regards to Infection Prevention and Control) in all areas of inspection and has an outstanding reputation locally.

The extensive gardens allow residents to exercise or just sit and enjoy the various flowers and trees, usually with a cup of tea to hand.

The staff at Derriford are dedicated to providing high quality, bespoke care to all residents, and continuous training and development is key to the ethos.

The quality of Derriford's food has long been praised by residents and guests alike. They cook everything from scratch every single day. Nothing is bought in ready-made from catering companies. Their dedication to providing their residents with the best quality local produce has even extended as far as planting their own kitchen garden from where residents have access to fresh fruit and veg.

The activities coordinator arranges a weekly programme for residents, with a variety of entertainment provided including games, signing, films, arts and crafts to name a few.

Derriford House is dedicated to providing residents with dignity, independence, a fulfilling lifestyle, peace of mind and choice. They'd be more than happy to speak to you about living at Derriford.

For more information please visit their website where you'll find their current CQC Report and information about what Derriford has to offer.

Show Derriford House on the Map

Care Provided by Derriford House

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Residential Care
  • For a maximum of 34 Service Users
  • Privately Owned
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Physiotherapy

Good to Know

  • Owner
  • Derriford House Ltd
  • Person in charge
  • Julia Knowles (Manager)
  • Admission Criteria
    • Admission subject to an assessment of needs to see if the care Derriford House provides is suitable for the resident.
    • Ages 65+
  • Room Information
    • Single Rooms (34)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (5)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2000
    • Last Refurbishment: 2023
    • Number of floors: 3

Funding & Fees Guide for Derriford House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,200 – £1,500
    • RESPITE Self-Funded Residential Care £1,400 – £1,400

  • The fees include accommodation, care, all food and drink (including alcohol) and all activities, entertainment and excursions. Additional payment is required for newspapers, outgoing telephone calls and hairdressing. Derriford House does not increase its fees as the resident's needs increase over time.


    Respite care is charged at £200 per night, with no minimum stay required.
  • (these prices are only a guideline, please contact Derriford House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting for viewings by appointment only. Please call the Home to arrange a tour.


  • Parking

  • Car parking available on site or for two hours on the road Monday - Saturday


Derriford House Reviews (18)

8.9

Derriford House has a Review Score of 8.9 (8.898) out of 10, based on 4 reviews in the last 2 years. Over all time Derriford House has 18 reviews.

Overall Experience

  • 13
  • 5
  • 0
  • 0
  • 0

Date Published

18
0
0
4
14

Review from C E (Cousin of Resident) published on 1 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We went to a summer garden party for family and friends, it was very good and the food and entertainment was also very good. We thoroughly enjoyed ourselves and everyone seemed to enjoy themselves. They held a raffle and the proceeds went to a local hospice, a very good local charity.

Reply from Julia Knowles, Manager at Derriford House

Thank you for your comments. I am delighted that you enjoyed it and we really appreciate your comments.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Donna B (Daughter of Resident) published on 31 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is beautiful and very well run. The staff are absolutely fantastic and my mum is very happy and well looked after. Plenty of activities and excellent food. Everyone in the home is so welcoming when I visit.

Reply from Julia Knowles, Manager at Derriford House

Thank you for your lovely comments, very much appreciated.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Russ G (Son of Resident) published on 31 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Derriford is a lovely home for our mum who has been a resident for three years. Lovely staff and surroundings.
Everyone takes care and Mum really feels at home here. We would highly recommend to anyone looking for a safe and reliable care home.

Reply from Julia Knowles, Manager at Derriford House

Thank you for your kind comments, they are very much appreciated.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A B (Daughter of Resident) published on 31 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Had a very lovely garden party today at Derriford House. Great company and music, with a local vintage vocal harmonies band. Food was amazing! Dad is looking very well and five years younger! Staff are very pleasant, accommodating and flexible. Our family is very happy with the organisation.

Reply from Julia Knowles, Manager at Derriford House

Thank you for your kind comments, they are very much appreciated.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Paul H (Son of Resident) published on 27 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

When my mother first moved into the care home she was quite down. The care home improved her outlook and well being. The staff are friendly and helpful when I visit my mother. The care home have events for the residents.

Reply from Julia Knowles, Manager at Derriford House

Thank you for your kind words. We very much appreciate the feedback. It is our pleasure to care for mum.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Helene A (Daughter of Resident) published on 26 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Moving a loved one into a care home is never an easy decision to make. However, I knew from the moment I walked into Derriford House, this was where I wanted my mum to be. It has been her home now for 11 years, so need I say anymore. She is looked after extremely well and nothing is too much trouble.
The food provided is of excellent quality and there is a wide variety of choice, everyday. She would not want to live anywhere else. Thank you for all you do for her.

Reply from Julia Knowles, Manager at Derriford House

Thank you for your kind words. The feedback is very much appreciated. It is a pleasure to care for Mum.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Claire B (Niece of Resident) published on 17 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for the staff at Derriford House. The care and support they provide for both the residents and their families is exceptional. I always knew that my aunt was in safe hands and she enjoyed many happy years in a place that she very much considered to be her home.

Reply from Julia Knowles, Manager at Derriford House

Thank you for your kind words, they are very much appreciated.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Carol N (Daughter of Resident) published on 10 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first visit we knew this would be the right place for our loved one.
The atmosphere, compassion and care are second to none.
In these difficult times of COVID especially, every member of staff have
given their all and every precaution has been taken to ensure everyone is
kept safe. It gives
us peace of mind and confidence we made the right decision.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Carol S (Respite Resident) published on 10 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Derriford House staff have been caring for my mother regularly when my husband and I go away for a break for a couple of years. The team offer me peace of mind with the care and support they give. The staff are patient and understanding towards their residents which I know can be a challenge at times!

Reply from Julia Knowles, Manager at Derriford House

Thank you for your feedback, it is greatly appreciated.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Samantha (Daughter of Resident) published on 9 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Our family are very impressed with the care given to our mother who moved to Derriford House the week before lockdown in March. We have been able to keep in contact by telephone and although it has been so hard not to be able to be in the home to be with her, we know she is in safe hands. We thank all
the staff for their hard work and care during these past difficult months and for helping Mum settle into her new home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lynne D (Daughter of Resident) published on 5 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had a stroke in January and needed respite care in a safe environment during the Covid-19 pandemic and we found that place in Derriford House. The manager and her team have been fantastic throughout.
My mother is constantly talking about the amazing staff, from the housekeepers, domestic
staff and carers. They have all been so kind during a very difficult time.
She absolutely loved the food and has very high praise for the chef and kitchen staff.
During isolation, she was able to sit outside in the gardens, which again are well maintained and cared for.
I would like to say a big thank you to the team.

Reply from Julia Knowles, Manager at Derriford House

Thank you for your kind words, we are delighted to have cared for her.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mandy (Daughter of Resident) published on 4 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Derriford House for almost five years. The staff and management really care and go the extra mile to make sure their residents are looked after and cared for like members of their own families. Freshly cooked food on a daily basis. I would not want my mum to be anywhere
else.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Nigel (Son of Resident) published on 4 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Firstly I have to say that I have worked in a related profession, providing equipment support to the care home industry and can say that from my knowledge of residential care homes, this is by far the best that I have had an association with and was my first choice for respite care following my mum's
discharge from hospital. As this also happened just prior to the Coronavirus pandemic, I was pleased that Mum had somewhere as safe as could be to stay. Suffice to say that Mum is still enjoying her time at Derriford and her walks around the gardens! The carers and management team have a good understanding of the individual needs of the residents and have undetermined resilience, with a keen eye on going above and beyond the stringent controls regarding the safety of the residents. There is a strong emphasis on keeping us all informed by way of weekly newsletters on the residents well being, the status of the home and even the beautiful gardens. Please do not overlook Derriford House!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ian M (Relative of Resident) published on 4 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely care home, Aunt is very well looked after. She used to live on her own. She is a very private person and was quite lonely and depressed. She is very happy at Derriford and we are glad to have found such a friendly home for her.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jane S (Daughter of Resident) published on 31 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Although I haven't been able to see Mum for 20-weeks due to the Covid pandemic, I can rest assured that she is being extremely well cared for. The carers do a brilliant job in looking after the residents by providing great care, patience and humour. All of the staff are friendly, welcoming and happy
to answer any questions I might have.
The food is nutritious and delicious, Mum has always loved it. I too enjoy having lunch with Mum on my visits.
The garden looks lovely all year round and is a nice place to sit and relax.
The manager is at the end of the phone to let me know how Mum is doing and has set up Zoom, Skype video calls and more to help us keep in touch with our loved ones through the pandemic.
I would thoroughly recommend Derriford House, (it was actually recommended to us).

Reply from Julia Knowles, Manager at Derriford House

Dear Jane, thank you for taking the time to post your review. The past few months have been hard, but it's very good to know that you think we're doing a good job in these testing times. Also, I am very happy to know that you enjoy the food as well as your mum.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Fern H (Daughter of Resident) published on 31 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can not praise and thank all the staff at Derriford House. They have gone out of their way to help my mother settle in. They are always kind, jolly and respectful, making time to have a chat and make her feel cared for. At this challenging time, it has been particularly reassuring to know she is safe
and well looked after. Their care is impeccable.

Reply from Julia Knowles, Manager at Derriford House

Thank you for your review and the kind words about our staff and the care they provide to your mother. We shall pass this on to them as they will be delighted to hear the positive feedback. Many thanks once again.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jane M (Daughter of Resident) published on 31 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Derriford House for 21/2 years. She was made very comfortable from the very start, which helped her to settle quickly. Her room is very cosy with all her possessions around her, which makes it very homely. She is kept beautifully clean, and all her needs are cared for without any
fuss.
They have a hairdresser visit on a regular basis; Mum has never been so pampered.
The food at Derriford House is outstanding; Mum certainly eats very well again, her needs are catered for without question.
The garden at Derriford House is one of Mum’s favourite pastimes beginning a keen gardener in the past; she enjoys the garden to wander or sit and enjoy.
Mum enjoys the entertainment laid on by the home, all special events are celebrated ie birthdays, Easter, Christmas, even VE Day and the yearly garden party is a firm favourite with residence family and staff all celebrate in style.
I recommend Derriford House, it has given us peace of mind knowing Mum is happy.

Reply from Julia Knowles, Manager at Derriford House

Dear Jane, thank you for your review, which means a lot to us at Derriford. I am glad to hear that your mum now eats better and that she can enjoy the gardens when the weather is nice.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ralph G (Son of Resident) published on 31 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I would strongly recommend Derriford if you are looking for a medium-sized residential home, which is very well run and has a family atmosphere. Both parents have been living there for 6-months and are very content.

Reply from Julia Knowles, Manager at Derriford House

Dear Ralph, thank you for taking the time to leave a lovely review. Very glad to hear your parents are happy here.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 8.9 (8.898)

Overview of Review Score

The Review Score of 8.9 (8.898) out of 10 for Derriford House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.935 for Derriford House is calculated as follows: ( (43 Excellents x 5) + (3 Goods x 4) ) ÷ 46 Ratings = 4.935

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.963 Points relating to the number of positive Reviews for Derriford House is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8. 4 Positive Reviews ÷ 6.8 = 0.588

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Julia

Julia Knowles

Job Title: Manager and Director

Joined: 2000

Derriford House is led, managed and part-owned by Julia Knowles. Julia is ably supported by a highly respected team including Head of Care, Sarah and Deputy Manager Debbie.


Frequently Asked Questions about Derriford House

What types of Care is Derriford House registered for?

Older Person Care & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Derriford House provide?

Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Derriford House have?

There are 34 Single Rooms.

What are the Facilities & Services at Derriford House?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Derriford House to the centre of Fleet?

0.7 mile(s) as the crow flies, distance by road may be significantly further.