Downs House

Reservoir Lane, Petersfield GU32 2HX
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9.8 49 Reviews
  • Downs House, Petersfield
Downs House is situated amid beautiful Hampshire countryside, less than a mile from the thriving market town of Petersfield. It was established in 1976 and has been providing high quality care to the people of Petersfield and the surrounding villages ever since.

The accommodation consists of 46 tastefully appointed and fully furnished bedrooms. Residents can make use of the delightful public areas, which include a large lounge, sun lounge and orangery which open onto a lovely landscaped gardens, there is wheelchair access throughout the home and gardens.

At Downs House carers pride themselves on the exceptional levels of personalised care they offer, looking at the needs of the individual and providing stimulating physical and mental activities, fresh, nutritious and tasty home-cooked meals, outings, theatre trips, musical events, art, crafts and many more.

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Care Provided by Downs House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 49 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Petra Beech (Manager)
  • Admission Criteria
    • Over 65
    • Ages 65+
  • Room Information
    • Single Rooms (43)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (43)
    • Couples/Companion Rooms with ensuite Wet Room (3)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2017
    • Number of floors: 3

Funding & Fees Guide for Downs House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,200 – £1,600
    • Self-Funded Residential Dementia Care £1,200 – £1,600
    • RESPITE Self-Funded Residential Care £1,350 – £1,600
    • RESPITE Self-Funded Residential Dementia Care £1,350 – £1,600

  • Fees are dependant on the level of need and the location and facilities in of the room. (ensuite, wet room, ground floor)
  • (these prices are only a guideline, please contact Downs House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visits are welcome anytime - although it is advisable to avoid lunch time between 11:30-13:30.


  • Parking

  • Downs House has free parking onsite.


Downs House Reviews (49)

Total of 49, showing 1-20
9.8

Downs House has a Review Score of 9.8 (9.804) out of 10, based on 17 reviews in the last 2 years. Over all time Downs House has 49 reviews.

Overall Experience

  • 38
  • 9
  • 2
  • 0
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Date Published

49
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Review from Susie C (Daughter of Resident) published on 18 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a struggle to settle in at the end of last year, mum is now very happy. It was a huge change, especially for someone living with dementia. The staff are second to none, very caring and attentive. My mum has embraced the activities especially singing and dancing. She loves to be busy and there
is lots going on to occupy her. The food is great (especially the lovely home made cakes' which I have sampled on more than one occasion!) there is such a warm and inviting atmosphere at Downs House, it is a pleasure to visit mum. So glad we chose Downs House!

Reply from Petra Beech, Registered Manager at Downs House

Thank you so much for your lovely message. It truly means the world to us to hear that your mum has settled in and is now happy at Downs House. We know how big a transition it can be, especially for someone living with dementia, and we're so pleased that she feels comfortable and engaged with us. Our team takes great pride in providing a warm, caring environment, and your kind words mean so much to them. It's wonderful to hear that she's enjoying the activities-especially singing and dancing! Keeping our residents busy and engaged is something we're passionate about, and it's fantastic to know she's embracing it all.We have to agree-the homemade cakes are a real treat! We'll be sure to pass on your compliments to the kitchen team.Thank you again for your thoughtful words and for trusting us to care for your mum. We look forward to welcoming you on your visits and continuing to make Downs House a home for house.


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Review from N A (Daughter of Resident) published on 3 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall I am very happy with my mums care, food is really good, care is great. It has taken her a while to settle in but 3 months on she is getting used to her new home and accepting it. Its just up the road from my home which is great. The staff are all very patient and understanding with her. Very
friendly and welcoming every time I come in. Overall I am very pleased with the care mum gets.

Reply from Petra Beech, Registered Manager at Downs House

Thank you for your lovely review of Downs House. We so pleased to hear that she is becoming more comfortable and accepting of her new home.


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Review from J B (Sister-in-law of Resident) published on 3 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister-in-law is being extremely well looked after. The care and attention she receives is second to none. She is always clean, tidy and in good spirits. Her state of mind has improved since going to the home as all the worry of domestic chores and the everyday task of looking after herself have
been removed. The home provides stimulating outings as well as in house entertainment. The staff are kind, caring and efficient. If I have a question about my sister-in-laws care there is always a member of staff to answer my query. Her room is very nice and south facing gets lots of sunshine. There are also French Windows with access to the well tended garden which my sister-in-law loves. She goes for little walks twice a day. She says the food is excellent and if she feels like something between meals there is always a willing member of staff to provide it. All in all we are very pleased my sister-in-law is being looked after in Downs House where she is happy and contented.

Reply from Petra Beech, Registered Manager at Downs House

Thank you so much for your thoughtful and appreciative review. It truly means a great deal to us to hear such positive feedback about the care your sister-in-law is receiving at Downs House.


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Review from P G (Daughter of Resident) published on 3 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad moved to Downs House last autumn and has a lovely garden room with his own bathroom. He has a bird feeder and flowers just outside his window, and a door into the garden so he can sit out there when the weather is warmer. He is well looked after by caring staff who provide plenty of activities
for him. He also enjoys the meals provided. Downs House has been an excellent choice.

Reply from Petra Beech, Registered Manager at Downs House

Thank you for your lovely review. We are so pleased to hear that your father is happy at Downs House and enjoying his garden room. It's wonderful that he has a peaceful outdoor space with flowers and a bird feeder to bring him joy, and we look forward to the warmer months when he can make the most of it.


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Review from H H (Sister of Resident) published on 24 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When we first took my brother to take a look at Downs House he was amazed that such a place existed and delighted that he was going to be staying there. I cannot speak highly enough about the care and attention given to him during the 2 months he was there. A challenging time for all as he was taken
ill and admitted to hospital for a while. Extra equipment was put in place to look after him on his return. The Manageress and every member of staff were so caring and kind. We were welcomed with open arms on each visit and every carer knew exactly how my Brother was that day. Encompassing a library, coffee bar, TV room, orangery and dining areas. The atmosphere is warm, friendly and uplifting. My brother was very happy enjoying the varied range of entertainment and activities when he was able. Downs House is in a beautiful country setting with terraces on which to dine under the magnificent Chestnut Tree and inside welcoming and homely. Wonderful.

Reply from Latasha Jarrett, General Manager at Downs House

Thank you for a wonderful review, your kind words will be passed on to the team.


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Review from J R (Daughter of Resident) published on 10 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Downs House is a friendly, homely place to visit. The staff are lovely, and very caring, and take an interest in the various different 'types' of residents. They are welcoming when one arrives to visit, and always helpful. Indeed, staff will sometimes go 'above and beyond' looking after an individual
resident.

Reply from Latasha Jarrett, General Manager at Downs House

Thank you for a wonderful review, your kind words will be passed on to the team. We would welcome any suggestions on improvements we can make to our activities and food and drink to move up to a five star.


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Review from Sorrel W (Granddaughter of Resident) published on 30 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Gramps has been here for two years, and he has vastly improved since he joined the home. The staff are super loving, caring and fun, he gets involved with many weekly activities (dancing and singing are his favourites), and he also takes trips out weekly. The manager is incredible, she is very caring,
protective and fun - and you can be assured any issue will be swiftly resolved. All in all, this is a beautiful place for your loved one to be taken care of!

Reply from Latasha Jarrett, General Manager at Downs House

Thank you for a wonderful review, your kind words will be passed on to the team.


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Review from T L (Daughter of Resident) published on 14 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Downs House for the past two months, and she is happy, healthier and extremely well looked after. The whole Downs House team are friendly, kind and helpful and is a credit to the company.

Reply from Latasha Jarrett, General Manager at Downs House

It was our pleasure to take care of your Mother. Thank you for a wonderful review.


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Review from Tessa E (Daughter of Resident) published on 21 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved here at Christmas 2023, and she seems as content as can be expected. I am very impressed by all the staff, their care, attentiveness and kindness are apparent. Downes House offers a wide range of activities and encourages my mother to take part, for which I am grateful. My mother’s room
is light and spacious and is always spotlessly clean and tidy, as is the rest of the house.
I am always made to feel welcome and part of a family when I visit. My mother looks well and content, clean and well looked after. The food is excellent, and it is nice to be welcomed to have lunch with my mother if I need to. Good communication too.

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Review from H A (Daughter of Resident) published on 21 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just had the most amazing afternoon tea at Downs House to celebrate Mother's Day. The chef and all the staff put in such effort to make the tea memorable. The sandwiches and cakes were plentiful and delicious. I shared the tea with Mum and her best friend at the home and they had a lovely time. Mum
has been at Downs for nearly 4 years and I am so happy with the care she receives. She constantly tells me how much she loves her room and how happy she is there. It brings such peace of mind to know that she is well cared for and happy.

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Review from C F (Daughter of Resident) published on 12 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum's health has changed - quite quickly over the last few weeks. We have been very pleased with how attentive and responsive the staff are to her needs. And also with the quiet, calm kindness that seems to be part of every aspect of the home.

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Review from D B (Daughter of Resident) published on 15 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From my initial visit with Mum to Downs House, to Mum moving in in July 2023, I have felt happy with the relaxed atmosphere and friendly, approachable staff. No question is met with apathy and humour and understanding are present on every visit. Mum has settled well, despite her initial reluctance
to leave her 'own home' (as most residents also feel no doubt). The activities on offer are expansive and cater for all. Family and friends are all happy to visit. Thank you.

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Review from S B (Daughter of Resident) published on 6 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is a resident of Downs House at present and has settled in very well. She is well looked after, the staff are very friendly and attentive, and nothing is too much trouble. Very good communication with manager and assistant manager regarding any concerns or just discussion around Mum and her
needs, etc.
Would definitely recommend this home to anyone.

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Review from David W (Resident) published on 23 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am welcomed by a team of friendly carers. I am so happy with them and we frequently have to stop laughing until we can continue. I also enjoy occasional visits to local sights, gardening and planting. I also like painting and music programmes. I feel safe here like I am at my own house, thank you
to everyone.

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Review from Claire B (Daughter of Resident) published on 10 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was so worried about putting my dad in a care home, it was one of the hardest things I have ever done. But thanks to the manager and all the staff at Downs House they made it so easy and advised me on how to approach this difficult task, they have all been outstanding, helpful and so empathetic about
the whole process. I went to see him today and he is so much happier there than he has been for a long time. He feels safe and is well looked after and is enjoying himself after some months of being anxious and unhappy. Downs House has a bright and cheerful feel about it and I wouldn’t hesitate in recommending it as an exceptional home for the elderly.

Reply from Paul Rogers, Proprietor at Downs House

Thank you for your review, our team pride itself on personalised care they deliver and I know they will appreciate having this recognised.


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Review from L A (Stepdaughter of Resident) published on 10 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My step-father has been at Downs House for about a year. From day one it has been great for him and for me to know how safe, well cared for, happy and is the best home of all those I checked out. Not as posh as some but so good in terms of intelligent, thoughtful, kind, generous and reassuring care.

Reply from Paul Rogers, Proprietor at Downs House

Thank you for your review, I will pass on your kind comments to our team.


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Review from Miranda A (Daughter of Resident) published on 16 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We will never be able to thank the amazing Downs House staff enough for the kind, caring and professional way in which they cared for our dad in his final weeks. Even though he was only at the home a short time, they made him (and us) feel like family. And they gently cared for all of us when his time
came. After hair raising experiences at other care homes, I cannot rate this wonderful team more highly and they made this challenging time a little more gentle with their love and care.

Reply from Paul Rogers, Proprietor at Downs House

Thank you for your kind comments, it's great for our staff to be recognised for the amazing job they do.


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Review from B R (Son of Resident) published on 21 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the carers and the management very attentive to the needs of my mother. Their attention to detail and commitment to ensuring that my mother's needs were taken care of is exemplary. I would highly recommend the Downs House.

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Review from Susan R (Daughter of Resident) published on 21 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Downs House became our parent's home after Dad had a stroke in 2009. At first, we tried care in their house for Dad, but it was not satisfactory, and Mum was lonely. They were so much happier at the Downs House. The carers were wonderful - kind, professional, respectful and always available. Mum
especially enjoyed the food and activities, such as sing-a-longs, crafts, quiz games, flower gardening and virgin G&Ts with her Downs House girlfriends. After Dad passed, Mum was increasingly supported by the loving staff due to her own health and mobility issues. We want to personally thank the carers and management for their kindness and for making a true home for Mum and Dad. The Downs House was Mum's home for almost twelve years, and we were always happy we had chosen it.

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Review from Pat C (Daughter of Resident) published on 8 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was always fiercely independent and never wanted to go into care but, unfortunately, the time came when she could no longer cope on her own, especially being on the Isle Of Wight. Due to my own health issues, I was unable to care for her myself, so I wanted somewhere for her that I felt comfortable
with. Downs House felt like the right place straight away and, once mum settled in, she was very happy there for over 5 years.

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Current Review Score: 9.8 (9.804)

Overview of Review Score

The Review Score of 9.8 (9.804) out of 10 for Downs House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.804 for Downs House is calculated as follows: ( (162 Excellents x 5) + (35 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 199 Ratings = 4.804

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Downs House is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 49 registered maximum number of service users is 9.8, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Oct 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Frequently Asked Questions about Downs House

What types of Care is Downs House registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Downs House provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Downs House have?

There are 43 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Downs House?

Own Furniture if required, Smoking not permitted, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Downs House to the centre of Petersfield?

0.6 mile(s) as the crow flies, distance by road may be significantly further.