Downs House

Reservoir Lane, Petersfield GU32 2HX
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9.8 49 Reviews
  • Downs House, Petersfield
Downs House is situated amid beautiful Hampshire countryside, less than a mile from the thriving market town of Petersfield. It was established in 1976 and has been providing high quality care to the people of Petersfield and the surrounding villages ever since.

The accommodation consists of 46 tastefully appointed and fully furnished bedrooms. Residents can make use of the delightful public areas, which include a large lounge, sun lounge and orangery which open onto a lovely landscaped gardens, there is wheelchair access throughout the home and gardens.

At Downs House carers pride themselves on the exceptional levels of personalised care they offer, looking at the needs of the individual and providing stimulating physical and mental activities, fresh, nutritious and tasty home-cooked meals, outings, theatre trips, musical events, art, crafts and many more.

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Care Provided by Downs House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 49 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Petra Beech (Manager)
  • Admission Criteria
    • Over 65
    • Ages 65+
  • Room Information
    • Single Rooms (43)
    • Couples/Companion Rooms (3)
    • Single Rooms with ensuite Wet Room (43)
    • Couples/Companion Rooms with ensuite Wet Room (3)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2017
    • Number of floors: 3

Funding & Fees Guide for Downs House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,200 – £1,600
    • Self-Funded Residential Dementia Care £1,200 – £1,600
    • RESPITE Self-Funded Residential Care £1,350 – £1,600
    • RESPITE Self-Funded Residential Dementia Care £1,350 – £1,600

  • Fees are dependant on the level of need and the location and facilities in of the room. (ensuite, wet room, ground floor)
  • (these prices are only a guideline, please contact Downs House to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visits are welcome anytime - although it is advisable to avoid lunch time between 11:30-13:30.


  • Parking

  • Downs House has free parking onsite.


Downs House Reviews (49)

Total of 49, showing 21-40
9.8

Downs House has a Review Score of 9.8 (9.804) out of 10, based on 17 reviews in the last 2 years. Over all time Downs House has 49 reviews.

Overall Experience

  • 38
  • 9
  • 2
  • 0
  • 0

Date Published

49
5
10
17
32

Review from Carol S (Daughter of Resident) published on 19 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Downs House Care Home in November 2019, aged 99. She settled in very easily thanks to the kindness of the staff who welcomed her into their family. She enjoyed two Christmases and her 100th birthday there with great celebrations. She was well cared for - her clothes were always
clean and her lovely garden room was comfortable and clean. She enjoyed having baths again and the companionship in the dining room. We could not have found a better place for her.

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Review from Adrian C T (Friend of Resident) published on 2 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The best in that zone. Everything is great the staff are much better trained every day! the carers seem to be working with more attention with everything they need and, the food they eat is very good! The position of the care home is very good, ambient nature good air!

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Review from Gloria B (Sister of Resident) published on 23 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

A super caring environment, lovely home, caring staff predominantly, clean, good food what else can I say. In her last days, the caring was superb.

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Review from P A (Resident) published on 29 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very happy house. The carers are very kind to everyone and always on hand to help if necessary. The rooms are very nice and the food portion sizes with lovely views.

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Review from B P (Resident) published on 29 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think Downs House is a very good place to live. The staff are very kind and helpful and I enjoy the activities we have. I would recommend it to anyone.

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Review from E J (Resident) published on 29 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've been here for two months and all the staff have been very welcoming. The room is spacious and kept clean and tidy. The food is excellent, especially the deserts. I am well looked after and all the staff are very helpful and caring. Nothing is too much trouble for them and my comfort is important
to them. The night staff are equally attentive, it is a lovely location and I am very happy here.

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Review from A B (Resident) published on 3 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The company and care and staff wonderful.

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Review from K D (Friend of Resident) published on 19 December 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My neighbour moved into Downs House last month after several falls at home, we looked at several homes but found Downs House to be the most welcoming and our preferred choice. The manager was very supportive during our visit and spent a great deal of time answering our questions. Since moving in we
have found the whole team to have the same attitude, nothing is too much trouble. The home is clean and well presented with a lot of activities going on. My neighbour is the happiest I have seen her in a long time, this is thanks to the team at Downs House. This is truly a wonderful home that I would recommend.

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Review from G H (Granddaughter of Resident) published on 4 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Downs House is an exceptional home. My grandmother has really settled in. She has gone from living at home alone to living with a lovely group of people, she has made new friends with both residents and staff. She is a new person thanks to the care and support of the staff at Downs House. We are even
able to stop and have lunch with her. The home is beautiful and the staff are amazing.

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Review from H P (Resident) published on 22 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Happy being at Downs House. Staff very friendly and caring. Food good.

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Review from E B (Resident) assisted by family/friend published on 21 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy at Downs House.

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Review from G M (Resident) published on 21 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy to be a resident at Downs House. The food is good and we are looked after. The activities are good. Also security.

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Review from J A (Resident) published on 21 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy with being a resident at Downs House. Food is brilliant. Activities are brilliant.

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Review from C J (Resident) published on 21 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy, very happy.

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Review from Joyce M (Resident) assisted by family/friend published on 8 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very kind and there is plenty of feed and it is very good, I liked the home cooked food. The staff encourage me to do as much for myself as I can and always tell me to ring the bell if I need help.


The laundry comes back clean and the bed is comfortable in my room. I like the view from

my room. I have poor vision but I can make out the shapes and colours. It is mostly trees I can see.

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Review from Penny C (Daughter of Resident) published on 7 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother has lived in Downs House since October 2015 and knew from the start it was the right decision. We came to Downs House on a friend's recommendation and we have not been disappointed. Mum has had excellent care from the start. The manager is wonderful and really 'leads' from the front and is
extremely caring and can always answer any queries and concerns. I cannot recommend Downs House more highly!

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Review from J H (Son of Resident) published on 5 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A very well managed care home providing a good standard of compassionate assistance to all its residents. Respect is shown and appreciated by all the residents who live there. The friendly atmosphere is obvious as soon as you walk in the door.

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Review from Tony W (Son of Resident) published on 16 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have always found Downs House to be a very happy and relaxed home, with caring staff, good rooms and food much improved in recent times, my Mum was very happy there.

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Review from Clive E (Son of Resident) published on 29 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father maintained his independence into his 99th year. But relying on others for his shopping and cleaning. However, with a tendency to fall and accidents in the kitchen full-time care became the only option.
The room and facilities at Downs House could not be bettered and after a two week totally
flexible trial period he did not want to leave. The staff are hardworking and attentive. There are activities every day and twice a day. Families are encouraged to visit and to be involved. It could not be better and my father is very happy and at peace with himself.

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Review from Annie C (Daughter of Resident) published on 12 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Downs House struck me as being different from the moment I walked in the door. Very personal, friendly and more like a home than a care home. Although it has some of the normal issues - bad laundry service/average food, the important bits are first class ie. the residents are well looked after and
the staff seem to really care. The home is run by a family and this shows in the feel the care home has.

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Current Review Score: 9.8 (9.804)

Overview of Review Score

The Review Score of 9.8 (9.804) out of 10 for Downs House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.804 for Downs House is calculated as follows: ( (162 Excellents x 5) + (35 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 199 Ratings = 4.804

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Downs House is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 49 registered maximum number of service users is 9.8, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Oct 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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