Arbory Residential Home

Andover Down, London Road, Andover SP11 6LR
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9.1 40 Reviews
  • Arbory Residential Home, Andover
Arbory Residential Home is dedicated to providing residents with the highest quality of life possible within an active, stimulating environment.

All of those living at the Arbory has dementia and it is the team's expertise in managing this need, and supporting families in the care of relatives, which helps to ensure that residents live life to the full.

Arbory is a unique care setting with a team and environment which really does ensure that a home-from-home feel exists throughout. Caring for those with dementia is a privilege for all. With the right care and support and a dedication to ensuring that each resident’s life is centred around meaningful activities, staff really can enhance the experiences of those they are here to serve.   

Care at Arbory is not about a diagnosis; it is about caring for people, who for whatever reason now require some help along the journey. The team is committed to providing an environment and service quality which reflects the home's commitment to enhancing the lives of those it supports.

As well as fantastic facilities, beautiful grounds and a specialist care team, Arbory is proud to play an active role in the local community and is a member of the Hampshire Dementia Action Alliance.

Please phone for more information, or call in any time.

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Care Provided by Arbory Residential Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Substance Misuse
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bipolar/Manic Depression
  • Challenging Behaviour/Psychosis
  • Epilepsy
  • Hearing Impairment
  • Parkinson's Disease
  • Schizophrenia
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Donna Smyth (Home Manager)
  • Admission Criteria
    • Open to all enquirers, happy to show around without an appointment
    • Ages 40+
  • Room Information
    • Single Rooms (60)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (39)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2008
    • Last Refurbishment: 2019
    • Number of floors: 3

Funding & Fees Guide for Arbory Residential Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,000 – £1,395
    • Self-Funded Residential Dementia Care £1,000 – £1,395
    • RESPITE Self-Funded Residential Care £1,000 – £1,490
    • RESPITE Self-Funded Residential Dementia Care £1,000 – £1,490
  • (these prices are only a guideline, please contact Arbory Residential Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The Arbory has no set visiting times, visitors are welcome at any time


  • Parking

  • There is ample on site parking


Arbory Residential Home Reviews (40)

Total of 40, showing 1-20
9.1

Arbory Residential Home has a Review Score of 9.1 (9.147) out of 10, based on 14 reviews in the last 2 years. Over all time Arbory Residential Home has 40 reviews.

Overall Experience

  • 26
  • 10
  • 3
  • 1
  • 0

Date Published

40
2
4
14
26

Review from S L (Niece of Resident) published on 17 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found the staff to be helpful and friendly when visiting my aunt and the managers are always at hand for any concerns I may have. My aunt is always well-dressed and looks well cared for. Thank you for the hard work that you all do!

Reply from Geraldine Smith, Director at Arbory Residential Home

Thank you for your kind review, I will pass your comments to the Arbory staff.


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Review from Karen W (Daughter of Resident) published on 29 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since Mum went into the Arbory Residential Home in July 2024 we have been so pleased with the care she is given. All the staff are really lovely with her and other residents. All the staff from all different areas are amazing. Such a friendly and warm place. Couldn't have wished for anything better
for our mum. She is very happy there and loves her room. All made very personal with all her own things and photos. They always chat when I go there or they phone me if they need to. We don't have to worry about her since she has been there. It's a wonderful place.

Reply from Natasha Dreyer, People Director at Arbory Residential Home

Thank you very much for this lovely review. We will be sure to pass this on to our Team at Arbory who work so hard to make sure that our residents are well taken care of and happy.


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Review from Hazel M (Wife of Resident) published on 15 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It is a little way away from where I live and have to rely on my daughter to take me. But when we needed the care this was the only one locally that had an excellent report and my husband is happy there.

Reply from Natasha Dreyer, Marketing Manager at Arbory Residential Home

Thank you so much for your lovely review, we appreciate the time that you have taken to give us feedback.


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Review from Colleen D (Daughter of Resident) published on 30 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time I visit Mum which is about 2 times a week I find the staff always extremely friendly and also helpful. I feel my mum is being well looked after here and it is lovely to see her sitting in the lounge and pleasant to sit with her. She is always clean as is her room and I look forward to the
summer to take her outside in the garden. Staff are caring and friendly so no complaints.

Reply from Geraldine Smith, Director at Arbory Residential Home

Thank you for your review, feedback is always welcomed. This helps us evaluate the service provided at The Arbory, which in turn enables the team to maintain high standards.


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Review from D W (Daughter of Resident) published on 31 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

My mum spent the last year of her life at Arbory, bedridden, being moved from the ground floor to floor 3. She spent the majority of this staring at a blank wall after repeated requests to have her photos put on the wall. The duvet on her bed was so old it looked moth-eaten.
These photos were her
only possessions and after her passing, were all that needed to be collected, which they were a week later. Unbeknown to me, a charge of over £200 a day accrued as they were not picked up within three days.
Families, please be aware of this extra fee because you won’t be advised of this.
I emailed head office who have not bothered to reply.

Reply from Natasha Dreyer, Marketing Manager at Arbory Residential Home

Thank you for taking the time to leave a review.
We pride ourselves in caring for our residents, if we haven’t met the expectations of the next of kin we would of course wish to apologise.
I have had the opportunity to look into your complaint carefully.
Your Mother was moved to the third floor, after she fell and fractured her hip. We were able to care for her better there when her caring needs became more complex.
My Team confirms that the photos, posters and a painting which her son had painted for her were hung on the walls in her room.
We received your e-mail querying the account on the 9th of January 2024. My Team responded to your mail on the 12th of January and directed you to clause 14.1 of the contract regarding the fee’s procedure which you signed.


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Review from C C (Wife of Resident) published on 18 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the consistent level of care that my husband receives at Arbory Residential Home. The staff are all wonderful and treat him with respect and affection beyond what I expected when I placed him there.

Reply from Natasha Dreyer, Marketing Manager at Arbory Residential Home

Thank you so much for your lovely review! We appreciate the feedback!


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Review from Carol A (Daughter-in-law of Resident) published on 14 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are really happy with the care that our mother is getting, always clean and very happy. The staff are brilliant, and the facilities are excellent. All-round great!

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Review from Deborah O (Daughter of Resident) published on 10 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Overall Mum is happy at Arbory. The gentleman taking charge at the home is very informative and helpful. Need activities to keep residents active and stimulated.

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Review from Paul B (Husband of Resident) published on 29 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Could have a chair in bedroom. Sometimes chair is wet when I sit on it in the living room.

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Review from B C (Wife of Resident) published on 29 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff very helpful at all times.

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Review from Sharon E (Daughter of Resident) published on 29 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I feel there could be improvements across the board. Residents need more activities. General personal care needs addressing.

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Review from K L (Stepdaughter of Resident) published on 26 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

He is always very happy, he has positive things to say about all the staff who comes into his room while I am there.
If I see of feel there are any issues and inform staff, it is always usually dealt with quickly, for example; I have had issues with the cleanliness of the toilet and took my own products
in to clean it and left a brush, I was contacted to say they would have dealt with it and things have improved since.

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Review from P B (Wife of Resident) published on 20 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are always warm friendly and helpful. There have been noted improvements over the past few months. Which is very welcomed. Keep up the good work.

Reply from Jamie Smith, Director at Arbory Residential Home

Thank you very much for taking time to review our service.
Your feedback is very important to us at Coate Water Care.


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Review from Peter F (Husband of Resident) published on 20 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly and caring staff.

Reply from Jamie Smith, Director at Arbory Residential Home

Thank you for your review, the staff team here will be very pleased to hear such kind words.
Your feedback is very important to us at Coate Water Care.


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Review from Robert G (Son of Resident) published on 19 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff are very obliging and considerate. Mum settled very quickly after a difficult start.

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Review from Ann W (Wife of Resident) published on 3 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely happy with husband here for 5 weeks so far. Staff are very happy and obliging.

Reply from Geraldine Smith, Director at Arbory Residential Home

Dear Ann
Thank you for taking the time to complete this review. It is rewarding and motivating to the homes team to know residents and relatives are happy with the care at Arbory


Thank you
Geraldine Smith


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Review from Laura S (Daughter of Resident) published on 13 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although difficult times, staff have continued to be professional and very welcoming for visits. Led by a fantastic management team, nothing is too much trouble. We were safe in the knowledge that dad was loved and cared for during the difficult time of not being able to visit. The whole of the Arbory
team feel like extended family and their hard work and dedication is recognised.

Reply from Geraldine Smith, Director at Arbory Residential Home

Dear Laura,
Thank you for your lovely review. The staff at Arbory put customer and family care at the heart of everything they do, and it is great to see that is paying dividends. You have obviously received a satisfying customer experience. I will pass your comments onto the manager and her team who I am sure will be very pleased.


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Review from K M (Niece of Resident) published on 2 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been a resident at Arbory for 15 months. Staff and management are always kind and compassionate. It's been difficult during lockdown not to be able to see her as much, but Arbory have kept me up to date very well. Now visiting is back in place, it is so well managed. My aunt always looks
presentable and happy which was always an important thing to her. Thank you, everyone.

Reply from Geraldine Smith, Director at Arbory Residential Home

Thank you. Your kind words about our service are much appreciated and it is motivational for staff to hear from relatives that they are appreciated.


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Review from A C (Daughter of Resident) published on 12 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found the care staff caring and considerate to my mother and me during her residency.

Reply from Sue Houldey, Operations Director at Arbory Residential Home

Thank you for taking the time to complete a review of Arbory. I will pass your comments on to the staff and management of the home.


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Review from A H (Resident) published on 12 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff work with great care for residents and families. Gardens are a great joy to residents, and help to normalise the day.

Reply from Sue Houldey, Operations Director at Arbory Residential Home

Thank you for your review. I will pass this onto the home manager to review. Best wishes.


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Current Review Score: 9.1 (9.147)

Overview of Review Score

The Review Score of 9.1 (9.147) out of 10 for Arbory Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.230 for Arbory Residential Home is calculated as follows: ( (84 Excellents x 5) + (45 Goods x 4) + (28 Satisfactorys x 3) + (6 Poors x 2) + (2 Very Poors x 1) ) ÷ 165 Ratings = 4.23

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.917 Points relating to the number of positive Reviews for Arbory Residential Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 11 Positive Reviews ÷ 12 = 0.917

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Dec 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

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Wayne Stacey

Job Title: Maintenance Lead

Joined: 2018

Maintenance Lead


Frequently Asked Questions about Arbory Residential Home

What types of Care is Arbory Residential Home registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition & Substance Misuse are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Arbory Residential Home provide?

Palliative Care, Day Care, Convalescent Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Arbory Residential Home have?

There are 60 Single Rooms.

What are the Facilities & Services at Arbory Residential Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Arbory Residential Home to the centre of Andover?

2.0 mile(s) as the crow flies, distance by road may be significantly further.