Arbory Residential Home

Andover Down, London Road, Andover SP11 6LR
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9.1 40 Reviews
  • Arbory Residential Home, Andover
Arbory Residential Home is dedicated to providing residents with the highest quality of life possible within an active, stimulating environment.

All of those living at the Arbory has dementia and it is the team's expertise in managing this need, and supporting families in the care of relatives, which helps to ensure that residents live life to the full.

Arbory is a unique care setting with a team and environment which really does ensure that a home-from-home feel exists throughout. Caring for those with dementia is a privilege for all. With the right care and support and a dedication to ensuring that each resident’s life is centred around meaningful activities, staff really can enhance the experiences of those they are here to serve.   

Care at Arbory is not about a diagnosis; it is about caring for people, who for whatever reason now require some help along the journey. The team is committed to providing an environment and service quality which reflects the home's commitment to enhancing the lives of those it supports.

As well as fantastic facilities, beautiful grounds and a specialist care team, Arbory is proud to play an active role in the local community and is a member of the Hampshire Dementia Action Alliance.

Please phone for more information, or call in any time.

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Care Provided by Arbory Residential Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Substance Misuse
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bipolar/Manic Depression
  • Challenging Behaviour/Psychosis
  • Epilepsy
  • Hearing Impairment
  • Parkinson's Disease
  • Schizophrenia
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Donna Smyth (Home Manager)
  • Admission Criteria
    • Open to all enquirers, happy to show around without an appointment
    • Ages 40+
  • Room Information
    • Single Rooms (60)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (39)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2008
    • Last Refurbishment: 2019
    • Number of floors: 3

Funding & Fees Guide for Arbory Residential Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,000 – £1,395
    • Self-Funded Residential Dementia Care £1,000 – £1,395
    • RESPITE Self-Funded Residential Care £1,000 – £1,490
    • RESPITE Self-Funded Residential Dementia Care £1,000 – £1,490
  • (these prices are only a guideline, please contact Arbory Residential Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The Arbory has no set visiting times, visitors are welcome at any time


  • Parking

  • There is ample on site parking


Arbory Residential Home Reviews (40)

Total of 40, showing 21-40
9.1

Arbory Residential Home has a Review Score of 9.1 (9.147) out of 10, based on 14 reviews in the last 2 years. Over all time Arbory Residential Home has 40 reviews.

Overall Experience

  • 26
  • 10
  • 3
  • 1
  • 0

Date Published

40
2
4
14
26

Review from Sandy T (Wife of Resident) published on 25 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was admitted to The Arbory in March 2021 with early-onset frontal temporal dementia at the age of 64. It was our first experience of care homes as a family, and I cannot recommend the care, staff, and surroundings highly enough. My husband settled in immediately and it was clear right from
day one that the residents are their first priority. All the care staff have made sure that, despite Covid restrictions, we have the safest possible regular contact with him and have involved us in everything to do with his care. The home is beautifully maintained and it has become a home from home environment for us all. The Manager and her team are extremely professional and genuinely caring to all the residents and have made a very tough time much easier to bear.

Reply from Geraldine Smith, Director at Arbory Residential Home

Thank you for your kind words. The staff at Arbory work very hard to create a homely environment where residents and families can feel comfortable and supported.


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Review from Glenda l (Daughter of Resident) published on 14 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Arbory Residential Home in Andover is the best! My Mum is definitely in the best place with her dementia mixing with other residents and having the best care possible. I would like to thank all the amazing staff for their kindness and caring for my wonderful Mum.

Reply from Sue Houldey, Operations Director at Arbory Residential Home

Thank you for completing the review. We pride ourselves on the high standards of care being delivered at Arbory. I will pass your comments on to the staff team. Best wishes.


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Review from N V (Husband of Resident) published on 23 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Management and staff were brilliant on intake. My wife settled quickly as a result. She is well cared for. She is content and her hair and clothes are always tidy. The staff are very friendly, warm and welcoming. I get good communication with them about my wife.

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Review from Tania F (Daughter of Resident) published on 23 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been happy with Mum's care, she has been at the Arbory for 8 months m now and we would not want to move her. The staff are lovely and have built a good relationship with Mum. They always used to have a wide range of activities. Some of the features we liked have disappeared over the last year,
eg: the bird aviary and gardening. The prices have gone up, and astoundingly too, which has made it very difficult for us.

Reply from Geraldine Smith, Director at Arbory Residential Home

Thank you for taking the time to share your experience of Avebury House Care Centre. Your comments are appreciated by all staff.


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Review from Kathy S (Wife of Resident) published on 27 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It is quite difficult to write a review due to Covid, but trusting the staff has made it a little easier knowing he is respected and cared for by such special staff. I have to say, two particular ladies have been a blessing when speaking on the phone - FaceTime. It would be nice to have refurbished
bathrooms as they are old and worn out. It's always nice to see what is happening on Facebook and the special efforts made for birthdays.

Reply from Sue Houldey, Operations Director at Arbory Residential Home

Thank you for your review, staff have tried their utmost to ensure good communication with relatives and have made use of skype and other means to enable families to remain in touch with loved ones. We have found the process of refurbishing the home quite a challenge during the pandemic, as managing safe access for tradesmen, and sourcing suitable materials has proved difficult. I hope when you do visit that you will be pleased with what we have achieved so far, and we would be happy to share our plans with you for the next phase of works.


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Review from W C (Son of Resident) published on 14 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother who suffers from Dementia has been a resident for just over a year. This illness plus the very difficult virus requirements have made visiting and support contact very limited. All at Arbory have provided thoughtful and professional support for my mum giving me comfort and security that mum
is safe and well cared for. I have received regular contact throughout this difficult year. Well done everyone at Arbory for keeping mum safe and secure.

Reply from Amanda Timms, Home Manager at Arbory Residential Home

Many thanks for your kind words. It is a pleasure to look after this lovely lady.
Amanda & Claire


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Review from D L (Relative of Resident) published on 11 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Professional, homely, caring, considerate and well-managed home. Always polite, nothing too much for the family and always available. Genuine caring staff. The best move for my relative. Would recommend to anyone.

Reply from Geraldine Smith, Director at Arbory Residential Home

Thank you for taking the time to complete the review it is much appreciated.


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Review from Kim H (Daughter of Resident) published on 16 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I moved my mother into The Arbory just one day before the forced government lockdown. I have found so far that the staff are professional, caring and amazing at taking care of my mother. It is extremely hard not being able to see my mother for the last 3-months after being with her nearly all the time,
but knowing she is being looked after gives the family great comfort. My only concern is not having any regular updates from the home or news of how things are during this difficult time.

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Review from Janet C (Wife of Resident) published on 5 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

I have made the difficult decision to move my husband from Arbory Residential Home because it is no longer the home I originally chose.
In 2017, when my husband entered Arbory, I was impressed by the warm, friendly and comfortable atmosphere. The staff were lovely, taking time to relate to the residents.
The manager was special, with an easy manner towards the staff, residents and visitors.
In April 2019 all this changed when a new company purchased the home. The atmosphere became tense, the staff appeared wary and the manager unfriendly. Experienced staff began to leave in significant numbers, the general manager, the activities organiser, the finance manager, the chef, the senior housekeeper, and many carers.
I cannot recommend this home.

Reply from Sue Houldey, Operations Director at Arbory Residential Home

The resident left Arbory in November after his wife made the decision to move her husband. Coate Water Care took over Arbory in April 2019, it was at this stage that significant shortfalls were identified in compliance, forcing us to make immediate changes, whilst liaising with CQC and Safeguarding. It was at this stage that the then manager chose to leave and not participate in the required changes.
With any change comes a period of upheaval for staff and relatives and sadly Janet C felt after a number of months it was best for her husband to move. As for staff leaving in significant numbers, this is not the case, the deputy manager has remained in post for the past 7 years and worked with us in these changes. It is only recently that the housekeeper and finance manager moved on. This review is a somehow negative view of a relationship built with the previous company and manager and is not a fair representation of the current owners and manager.


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Review from Lorraine O (Relative of Resident) published on 13 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came to the Arbory in July of 2018. In the time she was there, she put on weight and was the happiest we had seen her for quite some time.
I commend the Management and ALL staff for the wonderful care she was given in the seven and a half months she was in your care.
We have already been
telling friends and others we know about the service mum received.
Everything from the cleanliness of the rooms, to the food service, we could not find any fault with. We hope you continue to go from strength to strength. A huge thank you to you all.

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Review from Leslie S (Son of Resident) published on 25 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident at the Arbory for over 5 years until her death. Throughout that time she was treated with love and care by all the staff and management. I cannot praise them enough for the wonderful ethos they share and would like to thank them for making my mother's last few years comfortable
and secure.

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Review from Jacqueline P (Wife of Resident) published on 21 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been at Arbory Residential Home for two years, I have always found the staff very friendly and caring, from management down. My husband is always well looked after and I would not want him to be in any other care home.

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Review from Russell L (Son of Resident) published on 4 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The type of setting is excellent for my mother. The manager is passionate about his work and the care home exhibits the highest standard of compassion where dedicated professionals deserve gratitude and admiration. Dementia has greatly limited my mum's cognitive ability to put her words and vocabulary
in the right sequence. To an untrained ear it is difficult and at times impossible to interpret the metaphors and emotions that she expresses, almost if she no longer has a voice, but at the Arbory her voice is always heard, perhaps not always deciphered, but never overlooked by the dedicated staff that gives my lovely mum the opportunity to make a contribution and enjoy a full and varied timetable. She's very much part of a family which makes her feel safe and secure and makes me feel good too because I know that when I leave her that she is in excellent hands, and also the complications of living abroad and not visiting her regularly gives me a great peace of mind.

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Review from Christine K (Sister of Resident) published on 4 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visitors are made very welcoming, treating us like old friends. They are also very attentive and happy with my sister. Sitting in the garden with my sister was wonderful, we were given tea and biscuits.
My sister is so happy here and loves the interaction with everyone. She is very well looked after.
There is so much she can do, plenty of interaction with something going on. She also has plenty of time for her own space. It is a very well run, caring home for her.

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Review from Peter D (Son of Resident) published on 17 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Arbory for seven years and looks amazing for her age at 97.
This is all down to the staff and management completed by the technology 'i pod' system which provides access to my mother's health and welfare.

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Review from Margaret H (Wife of Resident) published on 8 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very impressed with everything here - all the staff are so hard working and helpful. Visitors of the residents are welcome any time of the day or evening.
There is so much for the residents to enjoy each week in the way of entertainment, singers, musicians and plenty of activities.
A wonderful
place.

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Review from Eric T (Son of Resident) published on 28 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good care and food. I amvery pleased my mother is being looked after by everybody at Arbory Care Home and staff are all very good.

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Review from Steven S (Son of Resident) published on 13 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visited my mother at the beginning of April and she was in such a better mood and frame of mind than the last time. I know that this has a lot to do with her dementia but I believe it also has a lot to do with the team of carers on duty. On Saturday it was an amazing team of carers who give so much
to each resident and watching my mother being involved with so much made me feel very happy she is in their care and therefore yours as well. I believe that every one of them is a superhero.

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Review from Maria D-P (Resident) published on 6 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has settled in very well at Arbory Residential Home. It doesn't feel like a care home and is both welcoming and friendly. Every member of staff I have met is lovely and professional. As well as the homely decor, the gardens are also amazing with the fishpond, chickens, and budgies. I am extremely
happy that my dad is there and in good hands. I would have no hesitation in recommending Arbory Residential Home.

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Review from Carole C (Stepdaughter of Resident) published on 27 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My step dad was only in Arbory for 7 weeks and sadly passed away at 94 years of age. Everything in Arbory was fantastic, clean, good food, lovely room, good interaction with staff. The staff were very caring and could not do enough for my step dad and us as a family, nothing was too much trouble. We
could not have wished for a better place for him to end his days.

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Current Review Score: 9.1 (9.147)

Overview of Review Score

The Review Score of 9.1 (9.147) out of 10 for Arbory Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.230 for Arbory Residential Home is calculated as follows: ( (84 Excellents x 5) + (45 Goods x 4) + (28 Satisfactorys x 3) + (6 Poors x 2) + (2 Very Poors x 1) ) ÷ 165 Ratings = 4.23

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.917 Points relating to the number of positive Reviews for Arbory Residential Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12. 11 Positive Reviews ÷ 12 = 0.917

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Dec 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (1)

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Wayne Stacey

Job Title: Maintenance Lead

Joined: 2018

Maintenance Lead