Easterlea Rest Home

Hambledon Road, Denmead, Waterlooville PO7 6QG
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8.7 29 Reviews
  • Easterlea Rest Home, Waterlooville
Easterlea is a privately owned residential care home for the elderly, accommodating both ladies and gentlemen over the age of 65 in full-time care, daycare, and when rooms are available, respite care.

Established since 1986, the home enjoys a well-earned reputation based on providing a good quality of care within a secure, happy and caring environment.

Easterlea Rest Home is registered for ‘Old Age’, where the aim is to provide residents with a high standard of care within a homely, friendly, secure and relaxed environment. The home provides an atmosphere which encourages each resident to live with the maximum independence, dignity, individuality, choice and privacy.

Easterlea do not discriminate on grounds of age, race, sexual preference, religion, personal beliefs, mental state, physical state, colour or social class.

Easterlea promotes fulfilment, dignity, autonomy, individuality, confidence, self-esteem, and quality of experience.

Residents’ requirements are met in a friendly and efficient way where staff are always sensitive to ever-changing needs, which are individualised with resident centred care plans.

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Care Provided by Easterlea Rest Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 19 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Carol Boyce-Flowers (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (19)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2017
    • Number of floors: 1

Funding & Fees Guide for Easterlea Rest Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,260 – £1,350
    • RESPITE Self-Funded Residential Care £1,260 – £1,350
  • (these prices are only a guideline, please contact Easterlea Rest Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Easterlea Rest Home has an open policy to visiting


  • Parking

  • Parking is available


Easterlea Rest Home Reviews (29)

Total of 29, showing 1-20
8.7

Easterlea Rest Home has a Review Score of 8.7 (8.733) out of 10, based on 3 reviews in the last 2 years. Over all time Easterlea Rest Home has 29 reviews.

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Review from Colin D (Son of Resident) published on 14 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The rest home is very homely, having visited many homes for our mother-in-law, this was the home that we chose for our mother to reside in. The staff are very attentive delivering excellent care to each of the residents. My mother feels very safe in the home and has all her needs taken care of. The
staff and especially the managers of the home, are particularly hands on with the care and they are always available to listen to any minor issues that we may have and always take action on the issues. The introduction of the nourish system has been great and means that we can see at any time how my mother is and what she has been doing, together with the people who have visited her. As she has the onset of dementia she does not remember a lot of things, but with nourish, we can see what has been happening and prompt her to make conversation during our visit.

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Review from Janice Y (Daughter of Resident) published on 14 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On all visits to see my Mum, I am greeted by cheerful, helpful kind staff. Easterlea always offers a warm welcome always and the staff looking after Mum are dedicated , hardworking and attentive. To be greeted with a cup of tea is lovely and creates a homely feel. Any questions I have are answered openly
and my inquiries about Mum are met with a full and detailed response. It is very reassuring to know Mum is cared for by interested individuals who are professional and kind

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Review from J S (Daughter of Resident) published on 10 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

the staff at Easterlea Rest Home are all amazing. They have caring attitudes and have shown so much kindness towards our mother. They make relatives feel so welcome and have shown understanding and compassion when first settling mum into the home. The care home is smaller compared to some others but
the regular staff more than make up for it.

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Review from Steve C (Son of Resident) published on 21 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad moved into Easterlea after struggling to live on his own. From day one his quality of life improved immensely. The staff are friendly and supportive and made my dad feel like he was in a posh hotel. Attentive, caring, always willing to go that extra mile to ensure dad was well looked after. Even
as he reached the end, the quality of care and support to dad and the whole family was of the highest level.

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Review from Yvonne J (Daughter of Resident) published on 20 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is very well looked after at Easterlea by very caring staff and management. Nothing is too much trouble, always happy and friendly. The meals are excellent and there is always a choice to choose from. There is a lovely garden and summer house which is well maintained. I would not hesitate to
recommend Easterlea to anyone.

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Review from Deidre D (Daughter of Resident) published on 5 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since moving into Easterlea my mother has put on weight, has colour in her cheeks, and is now able to get herself out of her chair to use her walker unaided. She has struggled with nighttime anxiety whilst still at her own home, but there is now care at night for her whenever she needs it. As a family,
we now feel she is safe!

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Review from C G (Daughter of Resident) published on 31 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care overall.
Entertainment - perhaps add what type of entertainment as well as the name of the entertainer.

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Review from Yvette E (Daughter of Resident) published on 31 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am really happy with the care Mum receives. Staff are friendly and caring; I can always ask management questions and know I'll get answers. Also, if I have concerns, I can chat them over. I am always welcome whenever I visit and can take Mum out, sit in the garden or go to her room. Mum loves the
garden, her room is bright, and she sleeps well there. It is such a relief knowing Mum is well cared for.

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Review from Maureen V (Aunt of Resident) published on 31 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always found the staff and management super friendly, warm and caring. My aunt is very well cared for, is always clean and tidy and well dressed - colour coordinated, which my aunt is particular about. I am always offered a drink upon arrival and have also been invited to stay for lunch. The
food is tasty, well presented, and also given a choice of meals. The outdoor seating area is spacious and lovely, with flowers and hanging baskets. It's my opinion she couldn't;t be in a better place, and the home is always clean and tidy.

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Review from C I (Daughter of Resident) published on 30 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is small enough to be very professional. The care from all staff including the manager is exceptional, and when visiting they always make you feel welcome. Mum took a while to settle in, but nothing seems to be too much trouble, so good that food is cooked in their kitchen including a
choice of cooked food for breakfast. The entertainment is regular with a lovely garden where residents are encouraged to sit out.

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Review from Lesley S (Daughter of Resident) published on 6 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I wouldn't hesitate to recommend Easterlea to anyone. The staff are professional and competent, but above that, they are loving and caring. The home is well managed, and the atmosphere is always happy and friendly. When choosing a home we wanted somewhere friendly and homely, and we knew the food would
be important. Mum enjoyed the food, and for someone who'd always been a picky eater, that's a testament to the good cooking and variety of meals, with Sunday roasts as a highlight.

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Review from Graham D (Son of Resident) published on 6 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Easterlea for a year. When my sister and I first looked for a rest home, we visited several with Easterlea being the first. We were both immediately taken by the friendly welcome and the rest home seemed just that, a home, and subsequently became the one we chose. My
mother is suffering from Alzheimer's, so we needed somewhere where she would be well looked after with an understanding of her condition. Over the past year, with all its COVID-19 problems, I consider that the Easterlea management and staff have responded extremely well, adapting when necessary and ensuring that the well-being and safety of residents and staff are the main priority. I would not hesitate to recommend Easterlea.

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Review from H B (Daughter of Resident) published on 25 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After visiting several larger homes, we chose Easterlea because it is small and independent, with a happy, friendly atmosphere. Several members of staff have worked there for some years; a reassuring sign of stability in these turbulent times. My father was a resident for just over two years, settling
in well and enjoying the companionship and activities on offer. He loved his room and appreciated not having to worry about shopping, cooking and cleaning. Easterlea worked tirelessly to accommodate his needs and when he became ill we had regular updates regarding his care. The experienced and compassionate team monitored him closely, and we very much appreciated the flexibility of access allowed for his end of life care.

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Review from J B (Daughter of Resident) published on 24 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum came to Easterlea after a fall at home to help her get stronger so we could see if she was able to go back home and live alone.
She was made very welcome and comfortable from the moment she arrived. All of the staff were very friendly and kind, we were very happy with the level of care that mum
received. Easterlea is a comfortable happy home we would highly recommend to others.

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Review from Pauline F (Daughter of Resident) published on 17 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not be happier with the care mum gets. They have not only cared but know the things she likes. Since being at Easterlea, mum is happy and feels safe. I am so pleased she is there.

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Review from Cathy A (Daughter of Resident) published on 18 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I originally contacted Easterlea for short term respite care when my father developed rapid onset dementia following a fall. Due to his deterioration, we decided it was best for him to stay there as a full resident. The staff were all fantastic, caring and patient. They kept us informed and "in the
loop" and looked after him until he sadly passed away. He was always clean and shaved, up and dressed smartly each day and the food was excellent. This was care as it should be delivered - Thank you.

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Review from Joanne A (Granddaughter of Resident) published on 21 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Nan was very happy, enjoyed a little chat with care staff. All my Nan's needs were met. She enjoyed all meals except fish so she would be offered something else. She was well looked after. Carer's always made family members welcome any time of the day.
I would recommend this care home.
It was
a comfort to know my Nan was looked after and no worry's for her.

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Review from Nigel H (Son of Resident) published on 18 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has recently died at the Easterlea after a short illness. The level of care she has received throughout her two and a half years in the home has been exemplary in every way, in particular, her final weeks when it was so reassuring to know she was getting the care she deserved.

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Review from Steve W (Son of Resident) published on 23 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at the Easterlea Rest Home since October 2017. It is always a difficult transition when living independently and moving to residential care.
The management and staff have been fantastic to help mum settle in and she now is very happy in her new home.

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Review from Steve L (Son of Resident) published on 16 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good quality of care provided.
Staff are very friendly and helpful.
Very good social activities are put on by or organised by the home.
Good quality meals are provided.
Good quality and clean personal bedrooms are provided.

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Current Review Score: 8.7 (8.733)

Overview of Review Score

The Review Score of 8.7 (8.733) out of 10 for Easterlea Rest Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.694 for Easterlea Rest Home is calculated as follows: ( (28 Excellents x 5) + (5 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 36 Ratings = 4.694

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.039 Points relating to the number of positive Reviews for Easterlea Rest Home is based on 3 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 19 registered maximum number of service users is 3.8. 3 Positive Reviews ÷ 3.8 = 0.789

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Mar 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 09 Apr 2025

We currently have three rooms available. One ground floor, a single room. The ground floor single room is at the side of the house. Upstairs we have two en-suite room available, both overlooking the garden. There is a lift to allow level access to the whole building.


Awards / Recognitions (2)

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Meet the Team (3)

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David Mitchell

Job Title: Proprietor

Joined: 1986

David spent his carer as a nurse before taking over ownership of two homes in the Hampshire area.


Carol

Carol Boyce-Flowers

Job Title: Registered Manager

Joined: 1998

I have 34 years nursing experience. After achieving my Certificate in Education, I taught in South Downs and Portsmouth Colleges, teaching Health and Social Care courses and NVQ's.
My journey continued as I became an Assessor for National Diplomas (NVQ), and then full circle back into my family business at Easterlea Rest Home, where I have been the Registered Manager since 1998 in Elderly Care.
Elderly care is my passion, I am committed to the social welfare and health of those in my care. Easterlea Rest Home is run with dedication, integrity, and a lot of love.


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Lorraine

Job Title: Deputy Manager

Joined: 2009

Lorraine has over 20 years care experience and has worked at Easterlea for over a decade.


Frequently Asked Questions about Easterlea Rest Home

What types of Care is Easterlea Rest Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Easterlea Rest Home provide?

Palliative Care, Day Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Easterlea Rest Home have?

There are 19 Single Rooms.

What are the Facilities & Services at Easterlea Rest Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Easterlea Rest Home to the centre of Waterlooville?

1.5 mile(s) as the crow flies, distance by road may be significantly further.