Easterlea Rest Home

Hambledon Road, Denmead, Waterlooville PO7 6QG
Submit a Review
8.7 29 Reviews
  • Easterlea Rest Home, Waterlooville
Easterlea is a privately owned residential care home for the elderly, accommodating both ladies and gentlemen over the age of 65 in full-time care, daycare, and when rooms are available, respite care.

Established since 1986, the home enjoys a well-earned reputation based on providing a good quality of care within a secure, happy and caring environment.

Easterlea Rest Home is registered for ‘Old Age’, where the aim is to provide residents with a high standard of care within a homely, friendly, secure and relaxed environment. The home provides an atmosphere which encourages each resident to live with the maximum independence, dignity, individuality, choice and privacy.

Easterlea do not discriminate on grounds of age, race, sexual preference, religion, personal beliefs, mental state, physical state, colour or social class.

Easterlea promotes fulfilment, dignity, autonomy, individuality, confidence, self-esteem, and quality of experience.

Residents’ requirements are met in a friendly and efficient way where staff are always sensitive to ever-changing needs, which are individualised with resident centred care plans.

Show Easterlea Rest Home on the Map

Care Provided by Easterlea Rest Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 19 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Carol Boyce-Flowers (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (19)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2017
    • Number of floors: 1

Funding & Fees Guide for Easterlea Rest Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,260 – £1,350
    • RESPITE Self-Funded Residential Care £1,260 – £1,350
  • (these prices are only a guideline, please contact Easterlea Rest Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Easterlea Rest Home has an open policy to visiting


  • Parking

  • Parking is available


Easterlea Rest Home Reviews (29)

Total of 29, showing 21-29
8.7

Easterlea Rest Home has a Review Score of 8.7 (8.733) out of 10, based on 3 reviews in the last 2 years. Over all time Easterlea Rest Home has 29 reviews.

Overall Experience

  • 25
  • 4
  • 0
  • 0
  • 0

Date Published

29
2
2
3
26

Review from David H (Son of Resident) published on 14 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is being well looked after by the caring staff and has everything she needs.
I have no worries with any medical treatment she may require and if there's a problem I always receive a prompt telephone call.
She loves the food that the chef prepares to her liking, no complaints at all.
To
anyone contemplating a home, I would not hesitate to recommend Easterlea Rest Home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sue W (Wife of Resident) published on 6 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home has a wonderful ambience; it is welcoming and friendly. All the residents appear active and happy. The staff are empathetic and treat my husband in day care with dignity and professionalism.


There are regular activities involving art and music. My husband attends the home twice a week

for 4 hours. He has settled in and now looks forward to his visits.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Paul Q (Son of Resident) published on 13 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother used Easterlea for Day Care recently. The welcome from the staff and residents could not have been warmer. She had a lovely day and was really lively and happy afterwards. The home has a wonderful family feel with very caring staff. They coped really well with her short-term memory loss.


I

cannot speak too highly of Easterlea Daycare and Mum is looking forward to coming back. Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P C (Daughter-in-law of Resident) published on 12 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I always find the management and staff very helpful.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Shirley H (Daughter of Resident) published on 7 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent home where carers take the time to get to know the residents, their history and their health. Lots of activities too. My mum had been in a bad way and she now takes interest in the music, pets and activities. The food is homemade and mum is looking good. A wonderful home with wonderful
carers.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Graham T (Son of Resident) published on 10 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The level of care given to my mother is excellent. Her needs are paramount. The staff are friendly and caring. The food is cooked on site and is nutritious and varied. Residents are visited by outside individuals and organisations providing enrichment and entertainment. The management is wholly professional
and very experienced. They maintain effective links with GPs etc. Easterlea provides a comfortable and homely environment.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Helen (Daughter of Resident) published on 6 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very caring and seem to enjoy their job.
Any complaints by residents are taken seriously.
Brilliant selection of activities, my mum loves the activities.
Hairdresser comes every week.
No restraints on visiting at all.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Arthur (Friend of Resident) published on 6 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We have visited once a week at different times and found the level of care consistent. Staff are always welcoming and there is a general happy feeling in the community.
An area where entertainment could be improved is an external outing that would give the more able residents a day out.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J D (Relative of Resident) published on 3 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The care given and the staff are extremely good. The food provided is, I understand very good indeed. Cleanliness is a priority. Entertainment is provided several times a week which the residents appreciate.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 8.7 (8.733)

Overview of Review Score

The Review Score of 8.7 (8.733) out of 10 for Easterlea Rest Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.694 for Easterlea Rest Home is calculated as follows: ( (28 Excellents x 5) + (5 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 36 Ratings = 4.694

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.039 Points relating to the number of positive Reviews for Easterlea Rest Home is based on 3 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 19 registered maximum number of service users is 3.8. 3 Positive Reviews ÷ 3.8 = 0.789

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Mar 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 09 Apr 2025

We currently have three rooms available. One ground floor, a single room. The ground floor single room is at the side of the house. Upstairs we have two en-suite room available, both overlooking the garden. There is a lift to allow level access to the whole building.


Awards / Recognitions (2)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (3)

No image found

David Mitchell

Job Title: Proprietor

Joined: 1986

David spent his carer as a nurse before taking over ownership of two homes in the Hampshire area.


Carol

Carol Boyce-Flowers

Job Title: Registered Manager

Joined: 1998

I have 34 years nursing experience. After achieving my Certificate in Education, I taught in South Downs and Portsmouth Colleges, teaching Health and Social Care courses and NVQ's.
My journey continued as I became an Assessor for National Diplomas (NVQ), and then full circle back into my family business at Easterlea Rest Home, where I have been the Registered Manager since 1998 in Elderly Care.
Elderly care is my passion, I am committed to the social welfare and health of those in my care. Easterlea Rest Home is run with dedication, integrity, and a lot of love.


No image found

Lorraine

Job Title: Deputy Manager

Joined: 2009

Lorraine has over 20 years care experience and has worked at Easterlea for over a decade.