East Hill House Residential Care Home

East Hill Drive, Hilbrow Road, Liss GU33 7RR
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9.7 55 Reviews
  • East Hill House Residential Care Home, Liss
East Hill House offers flexible residential and residential dementia care to meet individual requirements. The dedicated team works very closely with each of the residents, their families, and loved ones to ensure personally tailored care plans are put in place.

The home is ideally equipped to provide residential support for elderly people living with different types of dementia, including Alzheimer’s disease and vascular dementia, and their specialist dementia training highlights the importance of meaningful activities and a stimulating environment.

The home gives as much independence as possible, letting individuals choose how to run their life in the home, and if they prefer to have dinner in front of the TV, or even dust their own room, the staff will make it happen. Just as putting their own stamp on their bedroom, the team will be on hand to help to personalise it with the things they love.

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Care Provided by East Hill House Residential Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 34 Service Users
  • Privately Owned
  • Care Offered
  • Colitis & Crohn's Disease
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Muscular Dystrophy
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Emilie Huffer (Interim Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (32)
    • Single Rooms with ensuite Wet Room (26)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2003

Funding & Fees Guide for East Hill House Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,450
    • Self-Funded Residential Dementia Care from £1,450
    • RESPITE Self-Funded Residential Care from £1,600
    • RESPITE Self-Funded Residential Dementia Care from £1,600
  • (these prices are only a guideline, please contact East Hill House Residential Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Visiting

  • East Hill House operates an open visiting policy, where residents and loved ones may visit at the times that are most convenient.


East Hill House Residential Care Home Reviews (55)

Total of 55, showing 1-20
9.7

East Hill House Residential Care Home has a Review Score of 9.7 (9.722) out of 10, based on 23 reviews in the last 2 years. Over all time East Hill House Residential Care Home has 55 reviews.

Overall Experience

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  • 7
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Date Published

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Review from M B (Son of Resident) published on 12 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent throughout. Staff amazinf. Real care taken with every client from bottom to top of employees' status.

Reply from Home Manager, Home Manager at East Hill House Residential Care Home

On behalf of the East Hill House team, we would like to thank you for your wonderful feedback. Thank you for your positive comments regarding our home and colleagues who work hard to deliver high standards of quality care at all times. I will pass on your kind comments to the whole team.


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Review from C D (Brother of Resident) published on 11 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother has been a resident for approximately 8 years. He is treated with dignity and respect and the staff have a warm and compassionate relationship with him. He was very poorly over the Christmas/New Year and required a hospital admission. His care and attention prior to his hospital admission
was first class. The manger/deputy manger kept in tough with me to offer their support for the duration of his hospital stay (3 weeks). Happily he has now recovered and returned to his home.

Reply from Home Manager, Home Manager at East Hill House Residential Care Home

Many thanks for your lovey comments about the care of your brother and our team, who are dedicated to ensuring our residents are safe, happy and well cared for as part of our family at East Hill House and we are pleased he has recovered and returned home to us.


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Review from A A (Wife of Resident) published on 21 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A splendid happy home - staffed by caring, loving staff - from carers, team leaders and domestic staff. A respect for the residents and their families and a respect for each other. A well run home on all levels.

Reply from Home Manager, Home Manager at East Hill House Residential Care Home

Thank you for your kind words and recognition of the team at East Hill House. The care and services we deliver as a team to our residents and their loved ones is extremely important to us. Your feedback will be passed on to the team.


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Review from A M (Friend of Resident) published on 21 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My close friend has been a resident at East Hill Residential Care Home for over 5 years. During this time, the staff have always been friendly and most attentive to her needs. and have kept us informed of developments in her health and welfare. The home appears to be kept clean and hygienic and comply
with relevant legislation. Entertainment and activities are well organised and frequent.

Reply from Home Manager, Home Manager at East Hill House Residential Care Home

Thank you for taking the time to leave us such a fantastic review! It's wonderful to hear that your close friend has been receiving such great care at East Hill House. The care and services we deliver as a team to our residents and their loved ones is extremely important to us. I will pass on your kind comments to the whole team.


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Review from Christopher M (Brother-in-law of Resident) published on 20 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother-in-law has been in East Hill for the last 12 months. From the beginning the staff have been friendly, helpful and kind throughout and have loojed after my brother-in-law ever when he has had some health problems.
My wife died, unfortunately, last May and the staff arranged for him to come
to the funeral and supplied a nurser/carer to accompany him which was a great help to me.
East Hill is quite old and needs some money spent on it to bring it up to date, including the outside decking so that the residents can spend some time outside in the summer.

Reply from East Hill House, Home Manager at East Hill House Residential Care Home

Many thanks for your kind words about our team and the care of your brother-in-law at East Hill House. We are very sorry for your loss and pleased that we could support your brother-in-law and help you at such a difficult time for you all.


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Review from L D (Daughter of Resident) published on 20 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Whilst I would describe East Hill Care Home as a little shabby, the care my father receives is definitely not shabby in anyway. The home is warm, clean and welcoming. The carers are attentive, happy and always do a good job being attentive and caring. They are genuine in their care and approach to the
residents.

Reply from East Hill House, Home Manager at East Hill House Residential Care Home

Thank you so much for your kind words about East Hill House, it is lovely to hear how much you appreciate the care and compassion shown by our team to your father. It's our privilege to support each resident and their loved ones. Your kind words are greatly appreciated by all of us here at East Hill House. Thank you again.


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Review from Jane C (Daughter of Resident) published on 9 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I continue to be extremely pleased with the care my 96 year old father is getting at East Hill House. He has dementia which can be challenging at times but the staff continue to be very kind to him. You can really feel that all the staff in each role genuinely care for him. He is treated with every
respect and within the home, huge efforts are made with entertainment opportunities. He is also very happy with the food, which is so much better than in his last residence

Reply from Home Manager, Home Manager at East Hill House Residential Care Home

Thank you for your lovely comments and recognition of our team for the care your father is receiving. It is wonderful to hear that he is enjoying the food and the entertainment/activities that our team organise for our residents' well-being. They will appreciate this feedback.


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Review from W S (Sister-in-law of Resident) published on 21 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been extremely pleased with the care received by my lovely sister-in-law. She has settled in well given the sudden change required from living at home. The staff are excellent, very caring and understand individual needs. There are lots of activities taking place and living a distance away the
updates on social media are wonderful and very reassuring.

Reply from Home Manager, Home Manager at East Hill House Residential Care Home

Thank you for taking the time to write such a lovely review, it's an absolute privilege caring for your sister-in-law and we're so glad that she's settled in and enjoying our activities!


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Review from Bob S (Brother of Resident) published on 20 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Care Home and staff have been amazing in looking after my sister the love and care they give her is like a home from home and she is very happy. A special shout out to the whole team who support my sister like a family member is lovely and very special.

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Review from M W (Daughter-in-law of Resident) published on 18 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had to find respite care for my mother-in-law quite quickly. She had been here before, so we knew she would be happy and well cared for.
The staff go above and beyond and always take time with her as she can be a little agitated at times.
There is always some activity taking place, whether it
be gardening, cheese tasting, a quiz, etc.
We have now extended her care to long-term care and are happy with our decision.

Reply from Home Manager, Home Manager at East Hill House Residential Care Home

Thank you for taking the time to leave us such a fantastic review! We're delighted to hear your mother-in-law is receiving such great care at East Hill and, is therefore, staying long-term with us, we will pass on your lovely comments to the whole team. Thank you sincerely from the heart.


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Review from Teresa G (Friend of Resident) published on 17 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited my friend weekly since she came into East Hill House. I have found it to be very clean and the staff all friendly.
They are lovely to all their clients and chat to them.

Reply from Home Manager, Home Manager at East Hill House Residential Care Home

Thank you very much for your kind words. Nothing will stop us from delivering outstanding care from the heart for all our residents at East Hill. The team join me in thanking you for your positive comments.


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Review from T K (Son of Resident) published on 19 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is with great sadness that we said goodbye to our mum who passed on the 2nd of February 2024. I would like to say a big thank you to all the staff at East Hill House for all the love and care they gave my mum right to the end. The staff always went above and beyond their duties and even attended
my mum's funeral, which was lovely and greatly appreciated by all our family. East Hill House staff keep up the fantastic work you do and always remember you are all very highly thought of. Thank you once again for all you did for my mum, forever in our hearts and thoughts.

Reply from Home Manager, Home Manager at East Hill House Residential Care Home

Thank you for taking the time to share your review of East Hill House and for your heartfelt words. We are very sorry for your loss. We were glad to be there to support you as a family while your mum was in our care. We thank you for your wonderful feedback about our home and team, this will be shared with everyone at East Hill House. All best wishes.


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Review from John J (Husband of Resident) published on 5 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

East Hill is a very good well-run care home. My wife is happy and content here. The staff are excellent, loving and caring for their residents. There is an excellent activities program with varying activities. There is a good atmosphere here with the staff being happy all of the time and this is reflected
in their relationship with the residents.

Reply from Home Manager, Home Manager at East Hill House Residential Care Home

Thank you John for taking the time to leave us a review and for your lovely comments about our home and team at East Hill House. We are pleased that your wife is happy at the home and enjoying the various activities. Your feedback will be shared with the team.


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Review from S M (Daughter of Resident) published on 12 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved in at the end of May this year. From the very first visit, the staff were super welcoming and very warm and friendly. We felt this was the right place for Mum and haven’t been disappointed at all. You can tell they take great care of Mum and she is the happiest I have seen her for a few
years now. She was diagnosed with dementia and had become very isolated. Now, she’s around lots of people and is very keen to keep busy and help the carers. Simply a lovely place with lovely people and we feel lucky to have found it.

Reply from Home Manager, Home Manager at East Hill House Residential Care Home

Thank you for taking the time to leave us a review and for your wonderful comments about our home and the team. It is lovely to hear she is happy and settled. Your comments have been shared with the team.


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Review from Alison S (Daughter of Resident) published on 10 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nearly a year ago, we had no option but to find a home for dad where all of his needs would be met. We found East Hill after visiting many, so pleased that we did! Dad is happy and settled. His bright and spacious ensuite room is kept clean and tidy. Dad is always shaved, showered and dressed smartly
at the beginning of each day. He enjoys the meals and is looking well, benefiting from the flexible routine. The staff are helpful and cheery with no exception. We visit regularly and are always welcomed by all. Dad enjoys outings, activities and events. We attended a tea party with music and lunch this morning, which was lovely. East Hill has given us peace of mind to know that when we're not with Dad, he's happy and well cared for.

Reply from Home Manager, Home Manager at East Hill House Residential Care Home

Thank you for taking the time to leave us a review and for your lovely comments about the care your dad has been receiving. It is great to read your feedback about our events and activities. Your comments have been shared with the team.


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Review from S C (Daughter of Resident) published on 10 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved to East Hill House during the pandemic, which was a very challenging time for all, especially care homes. Mum made herself at home straight away and soon enough it seemed that all the staff loved her and her smile. The staff are friendly and extremely helpful at all times and there are
always plenty of activities going on. My sister and I chose East Hill as our mum's home because of its homely nature and I am so glad we did as it is like one big family.

Reply from Home Manager, Home Manager at East Hill House Residential Care Home

Thank you for taking the time to leave us a review and we are pleased to hear your mum has settled and feels part of the East Hill House family. The care and services we deliver as a team to our residents and families is extremely important to us. Your feedback will be shared with the team.


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Review from Sara C (Stepdaughter of Resident) published on 10 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always polite, friendly, helpful and professional. They deliver first-class care with compassion and empathy, despite some challenging behaviour from our stepfather. He has flourished since moving into East Hill House.

Reply from Home Manager, Home Manager at East Hill House Residential Care Home

Thank you for taking the time to leave us a review and it is lovely to hear that your stepfather has flourished since being at East Hill House. Your feedback will be shared with the team.


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Review from K S (Daughter of Resident) published on 10 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has recently deteriorated on her journey with dementia, which has resulted in extra care. All the staff at East Hill House have been amazing in keeping me updated every step of the way, supporting my mum and keeping her comfortable and happy. I can not thank them enough for all of their care
and attention, always with a smile of their faces. Nothing is too much trouble.

Reply from Home Manager, Home Manager at East Hill House Residential Care Home

Thank you for taking the time to leave us a review and for your lovely comments about the care that your mother is receiving, as well as the recognition of the team at East Hill House. Your feedback has been shared with the team.


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Review from Anthony C (Son of Resident) published on 5 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I find that the carers are very caring toward my mother and she always has a smile on her face when they appear. They always go out of their way to sort any problem, which is reassuring for me. I think we are very fortunate to have chosen East Hill House for my mother and the care she is given.

Reply from Home Manager, Home Manager at East Hill House Residential Care Home

Thank you for your lovely comments about the care your mother is receiving and about the team at East Hill House. Your feedback will be shared with the team and thank you again for taking the time to leave us a review.


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Review from C S (Niece of Resident) published on 5 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found the staff to be very caring and kind, with high values placed on privacy, respect and enjoyment. There is a marvelous range of activities laid on for all residents, that they are free to take part in if they wish. Residents are not forced to interact if they choose not to. Warmth
and food are always provided with variety and thought. The beautiful gardens, tended by staff and residents who like to have a go, look so cheerful and welcoming. The call button is always placed near the resident and if there is anything that they need assistance for, someone will always come as soon as they can to assist. It's a great relief to know that special care homes like this are still available for our elders who may need a rural setting with tactful and outstanding staff.

Reply from Home Manager, Home Manager at East Hill House Residential Care Home

Thank you for taking the time to leave us a review and for your wonderful comments about our home and the team. It is lovely to read your feedback on the activities and food available. Your feedback will be passed on to the team.


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Current Review Score: 9.7 (9.722)

Overview of Review Score

The Review Score of 9.7 (9.722) out of 10 for East Hill House Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.722 for East Hill House Residential Care Home is calculated as follows: ( (207 Excellents x 5) + (57 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 273 Ratings = 4.722

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for East Hill House Residential Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Aug 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (4)

Emilie

Emilie Huffer

Job Title: Home Manager

Emilie is our Home Manager at East Hill House, here’s a little bit more about herself and the home in her own words:


“I joined East Hill House four and half years ago as a domestic help. I then moved into the laundry, then the activities and wellbeing team, before becoming the home coordinator. I have recently taken on the role of Home Manager at East Hill House and feel my experience of different aspects of the home places me in a great position to lead the team here.


I love to be involved with the activities and events that we hold at East Hill House, as the best part of the job is my residents. Being with them and interacting in a meaningful way and supporting my team, which is a ‘good bunch’.


I love the local area. There are plenty of dementia-friendly activities happening, including walking football on Mondays and a dementia choir that our residents are involved in.”


Nikki

Nikki Scott

Job Title: Deputy Manager

From supporting the care team to writing and reviewing care plans, I support the home manager with a range of daily tasks. What I love most about my job is the residents, learning new skills, and gaining more experience to be the best for my residents, colleagues, and myself.


Pauline

Pauline Burrows

Job Title: Activities and Well-being Coordinator

I organise tailored activities to the needs and abilities of our residents, ensuring they are person-centred to each individual. My role is incredibly fulfilling, the role goes beyond simply arranging activities, it can provide our residents with social interaction, exercise, and a sense of inclusion.


Victoria

Victoria Barton

Job Title: Administrator

As the home’s administrator, I ensure the smooth running of the home and welcome visitors. I love the variety of my role, working as part of a happy, close-knit team, meeting relatives and residents, and supporting new staff.


Frequently Asked Questions about East Hill House Residential Care Home

What types of Care is East Hill House Residential Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does East Hill House Residential Care Home provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does East Hill House Residential Care Home have?

There are 32 Single Rooms.

What are the Facilities & Services at East Hill House Residential Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Lift, Stairlift, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is East Hill House Residential Care Home to the centre of Liss?

0.5 mile(s) as the crow flies, distance by road may be significantly further.