East Hill House Residential Care Home

East Hill Drive, Hilbrow Road, Liss GU33 7RR
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9.7 55 Reviews
  • East Hill House Residential Care Home, Liss
East Hill House offers flexible residential and residential dementia care to meet individual requirements. The dedicated team works very closely with each of the residents, their families, and loved ones to ensure personally tailored care plans are put in place.

The home is ideally equipped to provide residential support for elderly people living with different types of dementia, including Alzheimer’s disease and vascular dementia, and their specialist dementia training highlights the importance of meaningful activities and a stimulating environment.

The home gives as much independence as possible, letting individuals choose how to run their life in the home, and if they prefer to have dinner in front of the TV, or even dust their own room, the staff will make it happen. Just as putting their own stamp on their bedroom, the team will be on hand to help to personalise it with the things they love.

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Care Provided by East Hill House Residential Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 34 Service Users
  • Privately Owned
  • Care Offered
  • Colitis & Crohn's Disease
  • Drug Dependence (past or present)
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Muscular Dystrophy
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Emilie Huffer (Interim Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (32)
    • Single Rooms with ensuite Wet Room (26)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2003

Funding & Fees Guide for East Hill House Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,450
    • Self-Funded Residential Dementia Care from £1,450
    • RESPITE Self-Funded Residential Care from £1,600
    • RESPITE Self-Funded Residential Dementia Care from £1,600
  • (these prices are only a guideline, please contact East Hill House Residential Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Visiting

  • East Hill House operates an open visiting policy, where residents and loved ones may visit at the times that are most convenient.


East Hill House Residential Care Home Reviews (55)

Total of 55, showing 21-40
9.7

East Hill House Residential Care Home has a Review Score of 9.7 (9.722) out of 10, based on 23 reviews in the last 2 years. Over all time East Hill House Residential Care Home has 55 reviews.

Overall Experience

  • 47
  • 7
  • 1
  • 0
  • 0

Date Published

55
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32

Review from Guy L (Stepson of Resident) published on 5 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good service. They have kept me informed on all matters regarding my stepfather. When he had a fall and needed a hip operation, I was kept posted and informed from the moment it occurred. Always nice and friendly when I call and ever so helpful. Very happy with all aspects of care being given.
Well done to you all.

Reply from Home Manager, Home Manager at East Hill House Residential Care Home

Thank you for taking the time to leave us a review and for your kind words about the care and team. The care and services we deliver as a team to our residents and families is extremely important to us. Your feedback will be shared with the team.


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Review from Nicholas G (Son-in-law of Resident) published on 22 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff were always helpful and polite when we visited my late mother-in-law during the months we visited her at the care home. There were a number of staff that she held in high regard during the four years at the care home. I marked one rating 'poor' as she managed to escape the care home unattended
on three or four occasions.

Reply from Home Manager, Home Manager at East Hill House Residential Care Home

Thank you for your review and positive comments regarding our home and staff, who work hard to deliver high standards of quality care at all times. Nothing is more important to us than providing the highest quality care to our residents and we always want to learn from the experiences of the people in our care, as well as their loved ones. We have passed on your feedback to the team.


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Review from Jan M (Sister of Resident) published on 19 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are consistently kind, compassionate, patient and good humoured. They love my sister despite her challenging behaviour at times and increasing confusion. They are family. She began living in The Court many years ago and is now in the main house. The consistency and continuity of care over
many years, together with the many varied and creative activities, is an absolute gift. As a family we are very grateful.

Reply from Home Manager, Home Manager at East Hill House Residential Care Home

Thank you for taking the time to leave us such a fantastic review Jan! We're happy to hear that your sister is receiving such great care at East Hill House and that you all feel part of our family here. I will pass on your kind comments to the whole team.


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Review from Edward H (Son of Resident) published on 6 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been very happy since he moved in. Always very clean and today. Plenty of activities going on which he enjoys.

Reply from Home Manager at East Hill House Residential Care Home

Edward, we would like to thank you for your words of kindness which are very much appreciated. We are so pleased that your father enjoys the activities we have at East Hill House. All comments will be passed on to the team.


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Review from Stephen E (Son of Resident) published on 27 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum went into East Hill House Residential Care Home on 16th November 2020 and was there until she passed away on 30th August 2022. Mum's health deteriorated and needed full-time care. Mum thoroughly enjoyed her stay, really enjoyed the activities, animal interaction, taking part in the eating, especially
if chocolate was involved, all others from afar and trips out in the minibus. Mum enjoyed the company of others. Throughout her time with you, Mum always looked well presented and cared for and her room was always clean and fresh. I would like to thank all the staff for their hard work and dedication, they were all amazing. The support all the staff gave us when Mum was on end-of-life care was incredible and amazing.

Reply from Home Manager, Home Manager at East Hill House Residential Care Home

Thank you Stephen for your kind words and recognition of all the team at East Hill House. We are really sorry for your loss and we hope we made your mum's time with us as enjoyable as possible and her last weeks as peaceful as they could be for both her and your family. Your thanks have been passed on to the whole team.


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Review from Paul M (Son of Resident) published on 27 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always smiling when I visit. Always so helpful. Activities are brilliant, and they always go above and beyond. Such a happy family feel when I come to see my mum.

Reply from Home Manager, Home Manager at East Hill House Residential Care Home

Thank you, Paul, for your lovely comments about our home, staff and the activities for our residents. The care and services we deliver as a team to our residents and families are extremely important to us. Your feedback will be shared with the team.


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Review from Andy C (Son of Resident) published on 6 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Mother had been suffering from dementia that was getting progressively worse, it was becoming unsustainable for my sister to carry on caring for her. It’s an incredibly difficult decision to put a parent in a care home, however having seen how she was at East Hill, I have no doubt that she received
better care and a better quality of life than any of us could have provided ourselves. I can only rate the staff at East Hill as outstanding in every way, they went above and beyond in the care they provided. I have no hesitation in recommending East Hill if you are considering a place for a loved one.

Reply from Home Manager, Home Manager at East Hill House Residential Care Home

We would like to thank you for your words of kindness Andy, which are very much appreciated. It was a privilege to care for your mother and be able to provide the family with some peace of mind at a difficult time. All comments will be passed on to the team and thank you again for the review.


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Review from Emma C (Daughter of Resident) published on 6 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding care given, always well informed by the members of staff on anything regarding my mother. Always warm and welcoming when visiting the home. Any requests we have are always fulfilled to the best of the home and staff's ability. My mother has become more settled and content since being in
the home. In a happy and relaxed environment. Offering lots of activities. When Covid allows us my children love all the events that are put on and spending that extra fun time with their nana.

Reply from Home Manager, Home Manager at East Hill House Residential Care Home

Thank you for your lovely comments, Emma. The care and services we deliver as a team to our residents and families is extremely important to us. We are so pleased with how well your mother is doing and how much she enjoys the activities and events we put on. Your feedback will be shared with the team.


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Review from A C (Daughter of Resident) published on 6 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We found East Hill after a false start with a home in Swindon. From the start we found East Hill an amazing place, I loved all the activities that were going on. The staff are brilliant, going above and beyond.

Reply from Home Manager, Home Manager at East Hill House Residential Care Home

Thank you for your review and positive comments regarding our home and staff who work hard to deliver high standards of quality care at all times. We are so pleased your loved one enjoyed the activities. Your feedback will be passed on to the team.


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Review from Jan C (Daughter of Resident) published on 6 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

East Hill House is an exceptional care home. We moved my Mum from another care home that we weren’t entirely happy with and we're so very glad we did. We felt the friendly atmosphere from the minute we walked up the gravel drive. The staff were all amazing and treated the residents like members of their
own family. The level of patience, care, and affection was unbelievably good, particularly for residents with dementia. It might not be the swishiest looking place, but it easily made up for it in kindness and concern for the residents and this is what really matters. We were really happy we made the move and were completely content that everything was done to make our Mum’s time there happy and comfortable, right to the end.

Reply from Home Manager, Home Manager at East Hill House Residential Care Home

Jan, we are so pleased to read your wonderful comments about the care your mum received. We hope to make every resident a member of the East Hill family and enjoy their time here with us as much as they can, providing all the support they require. I will pass your fantastic comments on to the team who will be thrilled with your feedback – thank you.


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Review from Laura R (Daughter of Resident) published on 16 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

If I could write all the great things about East Hill House Residential Care Home I would need a bigger box. Mum was diagnosed at the age of 49 and Dad and I cared for her as much as we could at home and made the difficult decision to find a care home that could meet her needs. We called East Hill House
although it was almost an hour away, we had a visit and they took her in. She has been the happiest she has ever been, she's always clean and well dressed. The home itself feels like home and the staff are so friendly, patient and very approachable and easy to talk to, they knew exactly how to deal with Mum's moods, her emotions, her tantrums, everything. When the pandemic hit I was concerned as to how this would affect my mum and although I didn't see her for a long period of time they constantly allowed me to Skype her and would update me on anything they felt I needed to know. They truly are amazing and I owe everything to them.

Reply from Home Manager, Home Manager at East Hill House Residential Care Home

Thank you for taking the time to leave us such a fantastic review! We're happy to hear that your mum is receiving such great care at East Hill House and will pass on your kind comments to the whole team.


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Review from Sue F (Friend of Resident) published on 8 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Friend is very happy when I visit, enjoys going out with activities team, house very clean and tidy, staff extremely helpful and polite. I enjoy coming to the home and seeing her, she has a lovely room.

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Review from Ty S (Husband of Resident) published on 8 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife goes to the day care there, the staff are always friendly and very professional but they have a great sense of humour. Nothing is ever any issue and my wife looks forward to going there. She always goes out with the activity team having fun.

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Review from Heather T (Wife of Resident) published on 9 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an excellent home for the care my husband receives. It just needs a little updating.

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Review from N R (Sister-in-law of Resident) published on 12 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The facility for my Brother in Law is very clean and tidy. It caters for all his needs. The staff are caring, kind, professional and friendly. The activities and events arranged are a very good idea.

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Review from F W (Cousin of Resident) published on 11 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We had to wait for a vacancy to occur, but it was well worth the wait. My cousin is not the easiest person to care for, but the care she receives is excellent. We have noticed over the three years we have been visiting, how well she is looked after and the staff are excellent.

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Review from S C (Sister-in-law of Resident) published on 11 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are very helpful and caring and it is nice when they put events on and also it was nice when the manager got involved in the summer fayre they had on.

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Review from R M (Mother of Resident) published on 5 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The response from all the staff are excellent towards my son. All the team is fantastic and we are lucky to have found them.

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Review from Jo W (Daughter of Resident) published on 18 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at East Hill House are loving, caring and fun. Our mother is very well looked after and we know that she is safe and loved.

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Review from Shelley C (Granddaughter of Resident) published on 12 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After East Hill House responded to our request for help, they offered us the use of their facilities to enable to perm our Grans' hair. Upon arrival, we were made to feel very welcome. All staff are very friendly and extremely helpful. My Gran said it had a very welcoming feeling as we went through
the door. They have invited us back anytime for visiting and to attend their daily activities or for a day's respite. My Gran may need more care in the future and would recommend East Hill House.

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Current Review Score: 9.7 (9.722)

Overview of Review Score

The Review Score of 9.7 (9.722) out of 10 for East Hill House Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 23 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.722 for East Hill House Residential Care Home is calculated as follows: ( (207 Excellents x 5) + (57 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 273 Ratings = 4.722

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for East Hill House Residential Care Home is based on 23 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8, which has been reached with 23 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Aug 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (4)

Emilie

Emilie Huffer

Job Title: Home Manager

Emilie is our Home Manager at East Hill House, here’s a little bit more about herself and the home in her own words:


“I joined East Hill House four and half years ago as a domestic help. I then moved into the laundry, then the activities and wellbeing team, before becoming the home coordinator. I have recently taken on the role of Home Manager at East Hill House and feel my experience of different aspects of the home places me in a great position to lead the team here.


I love to be involved with the activities and events that we hold at East Hill House, as the best part of the job is my residents. Being with them and interacting in a meaningful way and supporting my team, which is a ‘good bunch’.


I love the local area. There are plenty of dementia-friendly activities happening, including walking football on Mondays and a dementia choir that our residents are involved in.”


Nikki

Nikki Scott

Job Title: Deputy Manager

From supporting the care team to writing and reviewing care plans, I support the home manager with a range of daily tasks. What I love most about my job is the residents, learning new skills, and gaining more experience to be the best for my residents, colleagues, and myself.


Pauline

Pauline Burrows

Job Title: Activities and Well-being Coordinator

I organise tailored activities to the needs and abilities of our residents, ensuring they are person-centred to each individual. My role is incredibly fulfilling, the role goes beyond simply arranging activities, it can provide our residents with social interaction, exercise, and a sense of inclusion.


Victoria

Victoria Barton

Job Title: Administrator

As the home’s administrator, I ensure the smooth running of the home and welcome visitors. I love the variety of my role, working as part of a happy, close-knit team, meeting relatives and residents, and supporting new staff.