Enbridge House

Church Road, Woolton Hill, Newbury RG20 9XQ
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9.0 24 Reviews
  • Enbridge House, Newbury
Enbridge House offers an experienced residential care and respite care service, from a friendly team of qualified and experienced carers who are fully resourced to achieve their full potential and dedicated to promoting respect and dignity for adults in care.

The home is an ideal choice for a peaceful and comfortable retirement, boasting scenic surroundings within 2-acre sculpted gardens, and neighbouring the famous Highclere Castle (DOWNTON ABBEY) with a comfortable interior that supports a relaxing and active lifestyle depending on personal choice.

Residents enjoy home-cooked meals and the home is equipped with modern care technology, including a 24-hour nurse call system and a lift to suit clients with mobility issues. All care provision is tailor-made to individual need and designed to support an independent lifestyle.

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Care Provided by Enbridge House

  • Primary Care Categories
  • Eating Disorders
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Residential Care
  • For a maximum of 17 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Bariatric Care/Obesity
  • Cancer Care
  • Cerebral Palsy
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Spina Bifida & Hydrocephalus
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Mandy Plumb and Karen Bolt-Lawrence
  • Person in charge
  • Mandy Plumb (Matron)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (13)
    • Couples/Companion Rooms (2)

Funding & Fees Guide for Enbridge House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care up to £1,300
    • RESPITE Self-Funded Residential Care up to £1,300
  • (these prices are only a guideline, please contact Enbridge House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Enbridge House Reviews (24)

Total of 24, showing 1-20
9.0

Enbridge House has a Review Score of 9.0 (8.958) out of 10, based on 4 reviews in the last 2 years. Over all time Enbridge House has 24 reviews.

Overall Experience

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Review from B C (Daughter of Resident) published on 24 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Enbridge House is a beautiful old building with lovely gardens where Mum and I like to sit when the weather permits. We admire the views, watch kites and buzzards, the resident chickens and one day peacocks. The grounds are well maintained in a natural way by the gardeners.
The home is warm and nicely
decorated, with many original features. Food is home-cooked and appropriate for the wishes and appetites of the residents and served with a glass of wine.
Staff are delightful; so patient and friendly to every 'guest' and visitors too.

Reply from Karen Bolt-Lawrence, Partner at Enbridge House

A lovely review, and so lovely to see our families and residents sitting outside. Always a pleasure to have our garden party in the summer.
Mum is fortunate to have a room overlooking the back garden at Enbridge House and often sees the cows come out into the field.
She is very much loved by the Team and a pleasure to care for. Thank you for your kind words.


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Review from Sharon P (Daughter of Resident) published on 23 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Firstly, Mum came to Enbridge House for respite a few times over a period of time, including last Christmas. Mum loved her rest bite times at the home and made a lovely friendship with another resident. After her Christmas stay, Mum decided she wanted to stay for good. She has a lovely cosy little room,
which she loves. Mum has dementia and the work and care that Mum gets is second to none. The carers are fantastic and the love they give to Mum and all the residents is amazing. They all are wonderful. We, as a family are left happy knowing Mum is safe and well looked after. I couldn't ask for any more love and care Mum gets. Mum needs more care for her dementia and being at Enbridge House now I know she will get the care and support the more the dementia sets in.
Just a wonderful place to be.

Reply from Karen Bolt-Lawrence, Partner at Enbridge House

Thank you for this lovely review. Mum is a wonderful person, loves to feature in all of our Facebook antics and is an absolute joy to care for.
She does keep all staff and residents happy. She loves to have fun.


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Review from Robert C (Son of Resident) published on 1 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found that the staff at Enbridge House are very caring and have helped my mother enormously. She has found losing some of her faculties difficult to come to terms with but they have made this process considerably easier for her.

Reply from Karen Bolt-Lawrence, Partner at Enbridge House

This lovely lady came to us for a holiday in 2018 and loved Enbridge House so much that she booked a permanent room and stayed. She never believed she would see 100 years old but it has been an absolute pleasure to care for her past her 102nd birthday this year. She is still very well and still enjoying life at Enbridge House. Thank you for your lovely review.


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Review from Sonia W (Daughter of Resident) published on 25 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We, as a family, are very grateful to Enbridge House for the excellent care they give our mother. Through no fault of Enbridge House, Mother became seriously ill in 2022 and had it not been for the medical knowledge, knowing where to resource medical support and their caring staff, we do not think our
mother would still be with us. Our mother is very comfortable in her lovely room, enjoys her meals and has fun with the caring staff.

Reply from Karen Bolt-Lawrence, PARTNER at Enbridge House

It is an absolute pleasure to care for your mother, and even at 102 years old, she is so aware and so much fun!
She is very much loved by the whole house. Thank you for choosing and trusting Enbridge House to Care for one so loved.


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Review from D S (Daughter-in-law of Resident) published on 17 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law was admitted to Enbridge House care home in 2021. She was very happy there before she passed away in January. She had a lovely room overlooking the garden, the staff were all very kind and caring and the atmosphere was warm and homely. She also loved her food. We are very grateful to
everyone for their care and kindness during her stay. Thank you!

Reply from Karen Bolt-Lawrence, PARTNER at Enbridge House

Thank you for your kind words, she was an absolute pleasure to care for.


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Review from Emily Y (Granddaughter of Resident) published on 6 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a carer for my Nan, and needed somewhere that would take her for respite, so that I could get a break. After phoning around, and having no luck, I came across Enbridge, and thank goodness I did. The manager and her team are clearly a wonderful set of genuinely kind people, and have gone out their
way to accommodate both me and my Nan, even on short notice. I can tell that they really care about their residents, not to mention the home is in a beautiful countryside setting and has a very comforting feel. I now know there is somewhere for my Nan to go when I might need a break (as long as there is a bed available of course!) Highly recommended.

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Review from Andrew M (Son of Resident) published on 3 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Enbridge House since January 2019 and she has been well cared for throughout this time. She has vascular dementia and therefore requires significant assistance as her mobility is limited and often has difficulty communicating. The staff have provided this and treated
her with patience and respect. There seems to have been little staff turnover during this time and I have been really impressed with the consistent kindness and care shown. They have performed wonderfully during the pandemic, keeping residents safe and maintaining their staffing levels. Enbridge has a relatively small number of residents and has a homely feel. Meals are good. Whilst there may not be as many organised activities as a large care home this suits my mother. I have visited a number of care homes in the last few years and I can honestly say that Enbridge has always struck me as having the most friendly atmosphere and being most like a real 'home'.

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Review from Gerry C (Nephew of Resident) published on 25 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt spent the final 7-years of her life at Enbridge House, initially paying privately but, when eventually her funds ran out, graduating to county council support. Her experiences with "home care" and a trial period in a more modern/efficient care home in the area had been depressing, as the personnel
in both situations had not made meaningful personal contact with her, to the point of apparent rudeness. It was, therefore, a relief to find that after a few weeks settling in at Enbridge House. My aunt formed an excellent relationship with the owner and staff, and frequently told us that she was happy to be there. In her late 90s and when she passed her 100th birthday, she became increasingly unable to hear conversations or to concentrate on them, so the family atmosphere of the home, the cheerfully attentive attitude of the carers, and their knack of bypassing hurdles to communication made her day-to-day existence bearable. I obviously don't accept the findings of the CQC Report.

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Review from Claire S (Daughter of Resident) published on 21 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother resided at Enbridge until she died peacefully on 11th July 2021 aged 98. She was so well cared for in every way and her last four years were comfortable and happy. The palliative care she was given at the end of her long life was everything we could have wished for. She had a beautiful room
with her favourite things around her, where she could look out on the garden and sky. She was treated with respect, dignity and love. Thank you, Enbridge.

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Review from Alice B (Friend of Resident) published on 1 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting my friend at Enbridge for the last 6-7 years, and the care has always been amazing. We didn't expect her to last another year, but because of the wonderful carers, she is still well and very happy. I was a carer in the community, followed by a carer then acitivities coordinator
in care homes for more than thirty years. Enbridge House is one home I would be proud to work in and love to visit.

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Review from N R (Friend of Resident) published on 30 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A real "home" where residents are loved and cared for. Kind, caring staff who show endless patience. Fresh food cooked from scratch daily. Beautiful, peaceful grounds, well-tended for the enjoyment of all. Vistors made welcome.

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Review from Charlotte (Daughter of Resident) published on 6 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Enbridge House in 2018. The owners and staff have been incredibly kind and accommodating right from the start. They do everything they can to make daily life for the residents feel like home, and they succeed.
My mother has a beautiful room that was freshly painted when she
moved in and had some brand new furniture. She’s been able to hang her treasured pictures on the walls and has created her own little garden with the support of the gardener.
The care staff are totally committed to giving the highest standards of care and treat the more frail residents with the utmost tenderness and patience. The cook prepares nourishing home-cooked food and every effort is made to cater to the residents’ dietary preferences.
What is remarkable is how well the whole team has managed during the pandemic when faced with the greatest of challenges.
We are constantly grateful that our mother has found such a comfortable, safe and welcoming place to live.

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Review from Alan G (Son of Resident) published on 5 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Nice environment. My mother is well looked after by caring staff. The owners are always approachable and happy to discuss any aspect.

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Review from Diana W (Daughter of Resident) published on 24 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have found all the staff at the care home very caring and compassionate to my mother. A very homely atmosphere.

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Review from M C (Wife of Resident) published on 5 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my husband twice a day whilst he was resident at Enbridge. I was always greeted warmly and not made to feel unwelcome. The carers really did care, doing their job with dedication and fondness for everyone. The food was excellent and looked very appetising. The two ladies who ran the care home
went out of their way to be most helpful and very efficient. My husband was looked after with dignity and utmost care.

Reply from Karen Bolt-Lawrence, Manager at Enbridge House

Your husband was a pleasure to care for. We are so glad he spent his last days with us, it was lovely to welcome you to our Home.


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Review from Leonie f (Stepdaughter of Resident) published on 20 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After providing 24-hour care for my stepfather for five months with virtually no sleep for my husband and me, we reluctantly decided to place my stepfather in a care home. We wanted a small privately owned friendly homely home with qualified, experienced nurses, long-serving staff and individual needs
catered for re food. In Enbridge House, we found all this and after nine months my 96-year-old stepfather calls it 'home'. A relief for me and a big compliment to the staff who have looked after him so well. We are always welcome and the most reassuring thing is when the staff are dealing with residents and are not aware of our presence. They act in exactly the same way ie caring as they exhibit when they know we are spectators. This shows we are not mistaken with the staff or the ethos of our chosen home, a credit to the two sisters who own and run the home.

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Review from D G (Friend of Resident) published on 21 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend was admitted to Enbridge following an extensive period in hospital due a fall in her home. She had lost weight, was very tired and looked unwell.


The care received resulted in an almost complete recovery which enabled her to return early in the new year. She received excellent care, had

the opportunity to have long "lie-in's" and had a room with a pleasant countryside view. We cannot thank the staff enough, their patience, consideration and overall care was exemplary.

Reply from Karen Bolt-Lawrence, Partner at Enbridge House

Thank you very much. It is always so rewarding to admit someone who is really poorly and provide good rehab care and of course lots of TLC.


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Review from S B (Daughter of Resident) published on 10 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother has been at Enbridge House for almost 10 years and in that time she has been treated with respect, dignity and well-being all that time at the age of 103, sometimes that can be hard at times, she is a very stubborn lady!!

Reply from Karen Bolt-Lawrence, Partner at Enbridge House

She is very much loved.... stubborn, we like to say she is spirited!. A pleasure to care for her.


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Review from B B (Cousin of Resident) published on 10 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been a resident for 8 years - celebrated her 108th birthday in February 2017.
A wonderful home and the care is superb.

Reply from Karen Bolt-Lawrence, Partner at Enbridge House

This great lady of 108 years is amazing. She still climbs the stairs and berates the staff if her lunch is late!.. A real treasure and a pleasure to care for her.


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Review from Ian C (Son of Resident) published on 10 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with all aspects of Enbridge House. My Mother is very happy, which makes me happy with her staying here. I have always been welcomed when I visit. I always have a chat with the staff, they keep me informed on Mum. All the staff are friendly to me, I hope Mum can stay here to continue
our relationship. 11 out of 10!

Reply from Karen Bolt-Lawrence, Partner at Enbridge House

This lovely, dear lady came in for respite care almost two years ago and decided to stay.... She is one of the family and a total delight to care for.


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Current Review Score: 9.0 (8.958)

Overview of Review Score

The Review Score of 9.0 (8.958) out of 10 for Enbridge House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.583 for Enbridge House is calculated as follows: ( (29 Excellents x 5) + (18 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 48 Ratings = 4.583

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.375 Points relating to the number of positive Reviews for Enbridge House is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 17 registered maximum number of service users is 3.4, which has been reached with 4 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Nov 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Enbridge House

What types of Care is Enbridge House registered for?

Older Person Care, Respite Care, Eating Disorders, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Enbridge House provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Independent Living Training, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Enbridge House have?

There are 13 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Enbridge House?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Enbridge House to the centre of Newbury?

4.3 mile(s) as the crow flies, distance by road may be significantly further.