Engleburn

Milford Road, Barton-on-Sea, New Milton BH25 5PN
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9.7 54 Reviews
  • Engleburn, New Milton
Engleburn, in Barton-on-Sea, employs a team who are skilled in the benefits and practice of personal care, carried out in a manner that helps support a relaxing lifestyle.

The focus is on a happy and homely atmosphere, which owners see as essential in making the care home a success, alongside high standards of professionalism.

Dignity, privacy and choice are central to all decision-making and make up the core goals of the home's philosophy.

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Care Provided by Engleburn

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 76 Service Users
  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Owner
  • Engleburn Care Home Ltd
  • Person in charge
  • Tracey Holland (Manager)
  • Admission Criteria
    • Residents aged over 55 years
    • Ages 55+
  • Room Information
    • Single Rooms (70)
    • Couples/Companion Rooms (3)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Engleburn Reviews (54)

Total of 54, showing 1-20
9.7

Engleburn has a Review Score of 9.7 (9.717) out of 10, based on 19 reviews in the last 2 years. Over all time Engleburn has 54 reviews.

Overall Experience

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Review from N V (Son of Resident) published on 4 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Engleburn Care Home has shown that all the staff employed here are so caring, and engaged with a professional commitment to all of the residents. I have been so impressed with the level of care including activities for the residents, keeping them occupied and interested in day-to-day life at Engleburn.
I have nothing but good feelings towards all those who work so hard.

Reply from Tracey Holland, Manager at Engleburn

Thank you for your kind words. Honestly this client makes us smile or laugh every single day. The pleasure is most definitely ours.


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Review from C L (Daughter of Resident) published on 28 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are caring attentive and friendly. The organised walks are very enjoyable. The organiser ensures the safety of all participants, is enthusiastic, and caring and ensures everyone's needs and abilities are catered for. A very enjoyable worthwhile activity enjoyed by all.

Reply from Tracey Holland, Manager at Engleburn

Thank you for your comments. The walking club took a while to get going but twice a week it is a very fun activity that a lot of clients love.


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Review from J F (Wife of Resident) published on 13 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Considering it was a distressing time of transition from home to hospital, and then a care home. Engleburn staff have helped my husband and myself through this period and have shown such compassion and professionalism throughout. He has settled well and I have peace of mind and enjoy my visits, especially
going to the cafe in the lovely grounds. My husband has been at Engleburn for nearly six months now. Thank you all.

Reply from Tracey Holland, Manager at Engleburn

You are very welcome. We understand it's a very emotional time and are just glad that we have been able to make things a bit easier. We try to make a difference day after day and it is much easier with lovely families to work with.


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Review from Eileen B (Wife of Resident) published on 17 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been with Engleburn now for 2 months. Having a loved one taken into a care home is such a stress, having to pass all their needs over to strangers. Engleburn never made either of us feel like that, far from it, more like family, they are kind to my husband who has had and is having several
health issues, but to myself I have been finding it stressful leaving him, emotions very high. They have been kind explaining I can talk to them anytime. Thank you Engleburn, you're all great.

Reply from Tracey Holland, Manager at Engleburn

Oh thank you so much for your kind comments. The pleasure is honestly ours. It is a privilege to be able to help both of you and I hope we can alleviate a bit of your stress. We are always here for anything you need or to help in any way.


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Review from J P (Daughter of Resident) published on 22 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was settled in very well here.
Staff are all helpful and friendly.

Reply from Tracey Holland, Manager at Engleburn

Thank you so much your review is very much appreciated. It's lovely to have the positive feedback. Take care.


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Review from Alison T (Daughter of Resident) published on 12 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was sadly only with Engleburn for 5 months but in that short space of time, she absolutely loved it there. The love and care she received from the staff was amazing all so caring and full of love for her. We loved our weekly trips to the cafe for a cheeky coffee and a doughnut! Can’t thank you
all enough for looking after my mum so well

Reply from Tracey Holland, Manager at Engleburn

Thank you. Honestly, we are so honoured to be able to play a small part in the love and care of your mum.
She was lucky to have you all and the love showed through and through was amazing to observe.
What a lovely lady, just sad we didn't get to care for her longer.


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Review from C R (Husband of Resident) published on 4 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel my wife fell on her feet when she was admitted to Engleburn care home. The staff are kind and considerate and they interact with the residents. She loves the activities and likes going on walks and I am pleased to say seems very happy in the home.

Reply from Tracey Holland, Manager at Engleburn

Thank you for your kind words. It is truly our pleasure to work with you both. Take care.


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Review from C L (Daughter-in-law of Resident) published on 20 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Engleburn has and is absolutely fantastic at looking after my M.I.L. It has been challenging at times but they have taken everything in their stride. All the staff and management give 110% which makes it less stressful for us as a family.

Reply from Tracey Holland, Manager at Engleburn

Thank you for your kind words they are much appreciated. These challenges are part of what makes our job so special.


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Review from Lindsey W (Daughter of Resident) published on 25 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are excellent and very caring, everyone is very friendly and helpful. Activities are excellent. One complaint is clothes go missing or on someone else but I understand it must be hard.

Reply from Tracey Holland, Manager at Engleburn

Thank you for your kind words. Definitely laundry is an ongoing daily challenge with 76 people's clothes it is never easy. Please be assured we are constantly trying to make it better. Please always let us know if there are any concerns.


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Review from Denise R (Next of Kin) published on 22 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with Engleburn Care Home. Generally, my cousin has settled in very well, and I can only praise the staff for their experience and treatment of her gradually deteriorating vascular dementia. She has a light and airy room, with patio doors onto a pleasant courtyard. The separate tearoom
in the garden has been a real boon and is a great asset to Engleburn.
I would thoroughly recommend Engleburn.
Thank you to all the staff.

Reply from Tracey Holland, Manager at Engleburn

Thank you for your kind words. It has been great to be in constant communication with you, and together, we are managing to support her through her struggling times. It is a pleasure to work with you both, and it's lovely to see such a kind, caring, supporting relative. She really thinks the world of you.


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Review from P D (Son of Resident) published on 10 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and management at Engleburn Care Home are fantastic, compassionate and professional. The team provide a home-from-home atmosphere for their residents and the loved ones who visit them. They cared for my mum as if she was their own. They have a fantastic tea room where we enjoyed tea and cake
with Mum, this also made visiting easier as we have a large family and meant we could all visit together. I could not recommend this care home enough. Thank you all.

Reply from Tracey Holland, Manager at Engleburn

Thank you, working with you all as a family and with your mum has been our utmost pleasure.


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Review from R A (Son of Resident) published on 29 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is so well looked after. Caring staff who are always happy. A lovely room, which is warm, bright, welcoming and clean.
The specialist bed helps with movement. Engleburn is a wonderful, safe environment where patients are safe, happy and cared for.

Reply from Tracey Holland, Manager at Engleburn

Thank you for your kind words. We try very hard to meet everyone's needs at all times. It makes life easy when we have such lovely residents and families to work with.
Thank you.


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Review from D G (Daughter of Resident) published on 21 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found Engleburn staff and home a pleasure, they were always helpful, happy and eager to please, which made us feel welcome any time. The home and rooms smelt clean and fresh. On my visits, my dad was happy and well looked after, even on his bad days, which took the daily stress away from us. Had the
opportunity to join him on your successful summer fete. Couldn't ask for more from the management and staff.

Reply from Tracey Holland, Manager at Engleburn

Thank you for your kind words, honestly, we were the lucky ones to be able to work with and care for such a lovely gentleman. Sadly missed by all in the home.


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Review from Barbara G (Sister-in-law of Resident) published on 2 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother-in-law has been a resident at Engleburn since 2020. He is taken on outings regularly and attends Karate lessons weekly. He enjoys the food and having a drink in the onsite pub lounge. For his needs, he is in the best place possible.

Reply from Tracey Holland, Manager at Engleburn

Thank you for the kind words. Your brother certainly enjoys a busy life at the home.


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Review from C K (Daughter of Resident) published on 31 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

At first Dad was reluctant to leave his room as he has always been a very private person. The encouragement and kindness he has been shown has improved his situation no end. He has been on several outings and his quality of life has taken on a new lease of life as he was practically home bound. Thank
you all so much.

Reply from Tracey Holland, Manager at Engleburn

It is an absolute delight on our side to care for and enjoy the times with your father. It is so lovely to see someone enjoying life again, looking forward to choosing where to go out and having fun planning it. It is also lovely to see him every morning waiting for the maintenance team to come in so that he can undertake his role of chief fish feeder. A pure delight to work with.


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Review from Nick I (Son of Resident) published on 16 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum's stay at Engleburn was shorter than we had anticipated but nonetheless, we cannot thank the management and staff enough for everything they did to make Mum's stay as comfortable and enjoyable as possible. She received a very warm welcome on the day she arrived from the owner, managers and all
the staff and that warmth continued throughout her stay.
Having come from a very small care home with only a few residents, she found it difficult to transition to a slightly larger home and communicate with other residents who had more severe cognitive impairments and care needs than herself. This was despite the effort of everyone at Engleburn to help her integrate with other residents and join in with the numerous activities that are on offer, even though she wasn't always receptive to their encouragement!
Regardless of my mum's short tenure, I would recommend Engleburn as a loving and caring home with engaged and committed staff who go the extra mile to make every resident feel at home.

Reply from Tracey Holland, Manager at Engleburn

Thank you for your kind words it means a lot. Not every home for is everyone and we totally understand this.
The pleasure has been ours. We wish you all the very best and hope that Mum settles well and makes new friends in her new home.
Take care.


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Review from Anthony B (Resident) published on 9 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have much pleasure in being able to say how much I appreciate all aspects of life at Englebrook. The staff are most tolerant with difficulties with which they are presented by residents and the efforts that are made to keep the residents entertained are really exceptional.

Reply from Tracey Holland, Manager at Engleburn

Mr B the pleasure is all ours. We love to make each day different with new activities every week. Thank you for your kind words.


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Review from Debbie J (Daughter of Resident) published on 7 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't thank Engleburn enough for the way they have cared for both my parents since May of 2022. Sadly, Mum passed away last month, but whilst a resident there took part in all sorts of activities that she had been unable to for many years. We feel both her and Dad got their quality of life back. Despite
her extreme reluctance initially to leave her home, she told my sister and I it was like being in a hotel. Both Mum and Dad settled really quickly, in no small part due to the incredibly caring and attentive staff, who have always been excellent about keeping us informed. They have helped Dad through the grieving process with so much love and care that he is now thriving and it almost feels like his dementia is better. We have parts of him back we thought we'd never see again. I can't recommend this home more highly.

Reply from Tracey Holland, Manager at Engleburn

Thank you so much, this is so lovely to hear. Your parents were and are a joy to care for and it was so lovely to see that after the struggles of living at home, there could be such a positive change. They both definitely participated and still participate in every activity in the home and this is a joy to share. It helps to have a lovely supporting family to work with.


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Review from Karolyn W (Daughter of Resident) published on 21 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Engleburn makes you feel part of a family and your loved one is getting the best possible care. All the staff without exception are always welcoming, caring and professional whether on the telephone or in person and even on their way home after a work day, they stop and talk to you, their care does
not stop at clocking off time!
The cleanliness and safety of those at Engleburn is without exception a top priority even during the Covid lockdown and the extra work, involving Covid tests, staff always had a smile and time to chat.
Having a small friendly separate café on the grounds is a great addition and going there for coffee and cake is a treat for everyone.
There is no doubt in my mind that without the support and the understanding of how we feel and the stresses that we feel at others caring for the ones we love, that we feel we can sleep a little better at night. The care Engleburn provide goes that extra mile.
Thank you for all your support and understanding.

Reply from Tracey Holland, Manager at Engleburn

Thank you so much for your support. The pleasure is all ours it is lovely to work with such amazing families and we do really all become an extended family.
Thank you we hope you enjoy lots more lovely trips to the cafe.


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Review from Malcolm S (Husband of Resident) published on 26 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak too highly of every aspect of Engleburn care home. Due to the necessary covid restrictions and my wife's lack of language we have not had access to the main areas regarding Cleanliness, Food & Drink, and Activities. However, the unique visitor cafe facility in the grounds more than compensates
for this. The staff without exception have been unfailingly welcoming, caring, and professional whether on the telephone or in person.

Reply from Tracey Holland, Manager at Engleburn

That's lovely to hear, thank you. The tearooms certainly do give us more options for visitors and clients. It's definitely an added bonus for all. Lovely review. Thank you.


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Current Review Score: 9.7 (9.717)

Overview of Review Score

The Review Score of 9.7 (9.717) out of 10 for Engleburn is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.717 for Engleburn is calculated as follows: ( (167 Excellents x 5) + (49 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 223 Ratings = 4.717

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Engleburn is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Frequently Asked Questions about Engleburn

What types of Care is Engleburn registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition & Detention Under Mental Health Act are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Engleburn provide?

Palliative Care, Day Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Engleburn have?

There are 70 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Engleburn?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Engleburn to the centre of New Milton?

1.1 mile(s) as the crow flies, distance by road may be significantly further.