Engleburn

Milford Road, Barton-on-Sea, New Milton BH25 5PN
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9.7 54 Reviews
  • Engleburn, New Milton
Engleburn, in Barton-on-Sea, employs a team who are skilled in the benefits and practice of personal care, carried out in a manner that helps support a relaxing lifestyle.

The focus is on a happy and homely atmosphere, which owners see as essential in making the care home a success, alongside high standards of professionalism.

Dignity, privacy and choice are central to all decision-making and make up the core goals of the home's philosophy.

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Care Provided by Engleburn

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 76 Service Users
  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Owner
  • Engleburn Care Home Ltd
  • Person in charge
  • Tracey Holland (Manager)
  • Admission Criteria
    • Residents aged over 55 years
    • Ages 55+
  • Room Information
    • Single Rooms (70)
    • Couples/Companion Rooms (3)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Engleburn Reviews (54)

Total of 54, showing 41-54
9.7

Engleburn has a Review Score of 9.7 (9.717) out of 10, based on 19 reviews in the last 2 years. Over all time Engleburn has 54 reviews.

Overall Experience

  • 37
  • 15
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Review from Nerea B (Friend of Resident) published on 24 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I find all residents are well cared for by the staff. Residents seem happy and comfortable with their new living arrangements. Residents are treated like family in this care home. Nutrition for the residents is of a good standard with choices, which is important. I find this home very welcoming and
always helpful when needed. Overall, I would recommend this care home.

Reply from Tracey Holland, Manager at Engleburn

Lovely to hear, this is what we strive for. All residents are treated like family, and it is very important that they are all happy, well cared for and safe.


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Review from Maryse F (Daughter of Resident) published on 18 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with how my mum is treated at the care home. All the staff are very helpful and welcoming. Mum seems to get along with everyone and seems very content. She is always happy when I visit. She enjoys her food and is happy with the choices.

Reply from Tracey Holland, Manager at Engleburn

Thank you for such a lovely review. Mum is such a welcome part of the Engleburn Family.


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Review from Andy F (Son of Resident) published on 7 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Both my parents have been residents in Engleburn. Unfortunately, my dad passed away last year, but my mum is still a resident.
My mother-in-law is also a resident at the home, and I believe that if it were not for the service provided by Engleburn, particularly during these challenging times, then
both my mum and my mother-in-law would probably not be with us.
The service and care that is provided at the home, both from managers and members of staff, is excellent, and both Mum's speak highly of the care that they are receiving.
Would I recommend Engleburn to prospective clients or their families? Definitely!

Reply from Tracey Holland, Manager at Engleburn

The delight is all ours. We have been able to care for three of your family and enjoy every minute of it. We have had challenges through Covid, but working with such amazing clients and having the support of their beautiful families is why we all come to work every day.
Thank you for your support and understanding


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Review from Helen W (Daughter of Resident) published on 7 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has now been at Engleburn for over two years, and I can honestly say the staff do everything they can to make him feel part of the ‘family’. Everyone is friendly and helpful, and when I leave, I can honestly say that I don’t feel I need to worry about him, which is very reassuring. Throughout
the pandemic, which was a particularly difficult time for everyone, they did everything they could to look after the residents and keep them safe. They provided many opportunities to video call to help us keep in contact with our loved ones. They have regular activities and entertainers, which really helps everyone to feel part of something.

Reply from Tracey Holland, Manager at Engleburn

Dad is an absolute delight to care for, he brings so much joy to the home and the staff. His daily visits to the office to see me are the highlight of my day. Thank you for being such a wonderful family and supporting us throughout the last year.


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Review from Pauline S (Daughter of Resident) published on 4 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Engleburn for just under 3-months now after initially going there for respite. I can honestly say she's like a different person. She has her life back. She's safe and sound. Extremely happy and looks so well. The staff are really lovely. They are so dedicated to the occupants and treat
them like family. I am very comforted to see how contented Mum is, and I know I made the right decision.

Reply from Tracey Holland, Manager at Engleburn

Thank you for your kind words. Mum is a delight to care for; she makes us chuckle every day; she is so happy and loves to participate in every activity that is on. She enjoys everything and is loving life at the moment.


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Review from Scott J (Son of Resident) published on 4 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad moved into Engleburn at the start of January and is very content and settled. The staff are so friendly, helpful and hard-working and always go the extra mile to help. Especially with these very challenging times, it’s been fantastic to have regular video calls, and when I have gone to visit
in person recently, the measures in place to keep everyone safe are second to none. Thanks to everyone for all their efforts - it’s really appreciated.

Reply from Tracey Holland, Manager at Engleburn

Thank you very much for this lovely review, as always, we appreciate the support of such wonderful family members, such as yourself.


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Review from Jackie C (Daughter of Resident) published on 28 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been living in Engleburn for almost 4 years and I would just like to say how happy we are with the care during this time. Whilst the recent lockdowns have made it frustrating to visit him the staff have been very caring and always available for a chat. Whilst initially there were teething
issues with Dad adjusting to the situation my sisters and I now feel that he regards Engleburn as his home. I would like to thank all the staff for the care and hard work they have shown him.

Reply from Tracey Holland, Manager at Engleburn

Thank you for this lovely review, it has been our pleasure to support dad over the years and he is very much part of the family here at Engleburn.


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Review from Karen S (Daughter of Resident) published on 17 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just a short note to express my thanks and gratitude for taking care of my dad. He is very happy and settled at Engleburn. All the staff are so kind and I know he thinks of you all as his family. Thank you all for what you are doing.

Reply from Tracey Holland, Manager at Engleburn

Thank you, Karen, it is our pleasure to support such a lovely gentleman - we can not wait until you can come inside and enjoy our beautiful home.


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Review from Catherine J (Daughter of Resident) published on 6 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum moved into Engleburn early 2020 and so only had a few weeks to settle in before lockdown occurred. Our experience has been that the staff have been nothing but exceptional during this time. They are the sole carers for the residents who have been unable until recently to have visitors and have been
unable to leave the care home apart from some exceptional circumstances. Mum has had a number of illnesses over the year and each time we have been kept up to date with how she is on a regular basis. If we have had any queries, we just need to call and if anything needs attention it is sorted immediately. Activities take place on a regular basis and she is actively encouraged to join in. Photos are posted on Facebook giving families a chance to see what is going on.

Reply from Tracey Holland, Manager at Engleburn

It is so important to the home to have such wonderful support from you, thank you!


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Review from Judith (Daughter of Resident) published on 18 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have answered Good to some of the questions below as due to Covid I have not been inside the home, but from what I have seen from the foyer I believe Engleburn to be very clean and safe. The staff are really kind and caring and made Mum very welcome when she arrived last October. Mum was only going
to be there for 6 weeks but she settled down so well and got to know everyone, we decided she should stay there. Mum is very happy every time I visit her and I can see she is really comfortable with all the staff. The feedback from the Head Carer and her team is always very informative and have kept me up to date with Mum's progress. My experience with Engleburn has been an extremely positive one and even during difficult times during Covid the visiting has been accommodated when allowed and the Summerhouse was a great addition for this purpose. They have also posted lots of photos on Facebook of all the activities and it has been lovely to see Mum taking part. Thanks to all the Team.

Reply from Tracey Holland, Manager at Engleburn

This is why we do what we do! Thank you for such a lovely review of our home, myself and all the staff here at Engleburn appreciate the support you have given us since mum's arrival.


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Review from Rosemary C (Power of Attorney of Resident) published on 14 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I hoped not to need to use this website but Engleburn has twice ignored my written request for a copy of their Complaints Procedure. It is not unreasonable to want to know how a Complaint will be managed... by whom, how and when. My friend was admitted for two weeks of respite care. Eighteen days later
she died. Yet at the time of her admission she was mobile (used to a daily 40 mins walk) alert communicating, drinking and eating (provided the requirements of her special diet were met). On admission, Engleburn were provided with comprehensive details of all aspects of her health to ensure she was cared for appropriately but clearly, they failed in their Duty of Care. She had provided a negative Covid swab as a condition of her discharge from the hospital but was placed in two weeks isolation and I was told that I would not be able to visit her. The catastrophic decline in her health may explain why this was commuted to seven days but no one bothered to tell me and I was not granted a visit for a further four days.

Reply from Tracey Holland, Manager at Engleburn

We take all feedback very seriously and welcome those who have had contact with our service to liaise with the home in the first instance. To date we do not have a record of any complaints raised by yourself and as mentioned before we would be happy to call and discuss these with you. During Covid-19 the guidance around isolation and visiting has been ever-changing. Consistently the need for 14 days isolation has remained and until recently only visiting within the home for those on end of life. Our home follows these guidelines to reduce the risk of infection to our service users. The client's condition that was stated in the review is something we as a home did not experience, care was provided for the client's current condition upon arrival. Unfortunately, you were unable to come in and see the home for yourself. This is reflected in the review.


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Review from Gary B (Son of Resident) published on 2 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Both of my parents were in this care home together, my mother was in the dementia wing and my father the residential. Neither were allowed to see each other on a regular basis. My mother died in the home and my father is still traumatised by the experience of living there. Following my mother’s death,
we moved my father closer to London and the new care home is fantastic, he is looking and feeling much better, he is healthier and regained the weight that he lost. We even believe his dementia has improved.
Whilst he was at Engleburn they, on several occasions, overcharged us and even charged us for mother’s care after she died.
On collecting my father the management didn’t even speak to us, it was appalling.

Reply from Tracey Holland, Manager at Engleburn

Unfortunately due to Covid restrictions in the home the two different units had to be separated. All attempts were made to use video calls and communication between this couple. Again unfortunately due to circumstances prior to coming to the home, this couple could not be together in the same unit of the home which would have of course been the ideal situation. The gentleman in question had a full and active social life in the home and this included going out to weekly art classes until Covid 19 postponed these. There are two sides to every story.


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Review from Linda C (Daughter of Resident) published on 20 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum passed away in the dementia unit at Engleburn last week. She had been there 6 months. The care she received from the staff was exceptional. Not only did they treat her with respect and dignity but genuine love and affection. We were also made to feel comfortable and cared for. Highly recommend

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Review from Susan W (Daughter of Resident) published on 24 November 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was a resident in Engleburn for just a few months before she passed away at the end of August. I found the staff and in particular the staff responsible for providing the care for my mother, to be both knowledgeable and understanding with regards to my mother's ongoing anxiety which was a
symptom of her Alzheimer's. They were caring and reassuring towards my mother, who felt comfortable with all the care staff within a few weeks. The head of care changed aspects of my mother's care as a result of both her own observations of and conversations with my mother and she was always available to discuss and act upon issues or concerns of my mother I took to her.


No residential home is perfect but to me, the care provided to my mother was the most important thing and I was very happy with the care provided at Engleburn.


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Current Review Score: 9.7 (9.717)

Overview of Review Score

The Review Score of 9.7 (9.717) out of 10 for Engleburn is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.717 for Engleburn is calculated as follows: ( (167 Excellents x 5) + (49 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 223 Ratings = 4.717

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Engleburn is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 76 registered maximum number of service users is 15.2, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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