Cordelia House Care Home

8 Nashe Close, Hill Park, Fareham PO15 6LT
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9.4 42 Reviews
  • Cordelia House Care Home, Fareham
Cordelia House Care Home (previously known as Farehaven Lodge) is situated in a charming, secluded environment in an acre of mature landscaped grounds in Fareham.

The home offers 36 comfortable single bedrooms (mostly en-suite), including three luxury rooms and a number of communal rooms leading out into the garden, and a dining room with conservatory, leading out onto the patio.

Cordelia has three comfortable lounges and a dining area. There’s plenty of space for group activities, or somewhere to find a quieter spot.

There’s a lift up to the first floor.

Residents and visitors are welcome to use the free Cordelia Wi-Fi.

There are 36 comfortable bedrooms at Cordelia House, across the ground floor and the first floor. Some rooms look out onto the garden.

Most rooms have en-suites. The two bedrooms without ensuites have a washbasin in the room and an accessible bathroom nearby.

Residents are encouraged to personalise their rooms with their own photos and furniture. Personal possessions help residents feel at home and provide extra stimulation and time for reminiscence.

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Care Provided by Cordelia House Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required

Good to Know

  • Person in charge
  • David Burton (Manager)
  • Admission Criteria
    • Physically disabled residents aged over 55 years
    • Ages 65+
  • Room Information
    • Single Rooms (32)
    • Couples/Companion Rooms (4)
    • Single Rooms with ensuite Wet Room (32)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for Cordelia House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,050 – £1,435
    • Self-Funded Residential Dementia Care £1,050 – £1,435
    • RESPITE Self-Funded Residential Care £1,050 – £1,435
    • RESPITE Self-Funded Residential Dementia Care £1,050 – £1,435
  • (these prices are only a guideline, please contact Cordelia House Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

Cordelia House Care Home Reviews (42)

Total of 42, showing 21-40
9.4

Cordelia House Care Home has a Review Score of 9.4 (9.419) out of 10, based on 9 reviews in the last 2 years. Over all time Cordelia House Care Home has 42 reviews.

Overall Experience

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Date Published

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Review from Valerie C (Son of Resident) published on 19 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend this care home. My mother is treated with kindness and compassion and the home is run professionally with individual attention to personal needs. I am most impressed with the daily activities that stimulate the residents and the relationships between the staff and my mother.
The home keep me informed of any changes immediately, which gives me confidence in the care my mother is receiving.

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Review from C L (Daughter-in-law of Resident) published on 23 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

The health care workers at Cordelia House are friendly and caring, but as with all care homes, they need more staff. The resident's personal care could be improved eg hand washing, brushing hair and ensuring they get their own clothes back after being in the laundry. Overall standard was good. My father-in-law
was treated with kindness and respect. Facilities are being updated by the new owners so that is a positive. A suggestion of a sensory room with music for dementia patients would be a good addition to the home. The management organise daily activities and visiting animals for the residents and Christmas/Halloween/Easter parties which we enjoyed attending last year. All the best for the future Cordelia House.

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Review from T W (Brother of Resident) published on 23 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been a resident for two years. He has the best of care, and all his needs were catered for. All the staff are professional and care. The home is clean and tidy, and catering and entertainment are good. The home has a nice friendly feel about it.

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Review from L W (Daughter of Resident) published on 13 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When my father joined Cordelia he was very unwell, no appetite and losing weight drastically.
Seven months on, with the perseverance of care staff, he has gained weight, tucks into his meals and is very content. The staff have been very patient and understanding.

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Review from B L (Wife of Resident) published on 9 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff in Cordelia House very friendly, caring and supportive and pleased how they care for my husband. The hand devices that are used now to keep a check on everyone's welfare is such a wonderful idea, ensuring nothing gets missed. There are good meals provided, lovely home cooking always
enjoyed. The home is currently being updated and I am looking forward to seeing the result once finished. I have only one criticism and that is that I find the armchair too low.

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Review from S C (Son of Resident) published on 9 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has never been in a care home before. I have found all the staff very caring and helpful. My mother has settled in very well. I was very unsure how she was going to settle in but she settled quite quickly and this has been a great weight off my mind.

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Review from David C (Son of Resident) published on 31 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

From what I've seen to date, everything has been satisfactory. It will be interesting to see what changes will be made going forward by the new owners.

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Review from Lorraine E (Goddaughter of Resident) published on 30 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My God-mother was bereaved at the end of April and came to you for respite initially. She had dementia and even taking her health and bereavement into account, she has settled well into your care home. She and I are very impressed with the cheerful, helpful, caring staff and the entertainment there.
When asked if she would like to be a permanent resident with you, she did not hesitate to stay yes and that she enjoyed the company of other residents also.
The staff have been very supportive to me also. Helping me to work through the paperwork and changes for my God-mother.

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Review from Sharon M (Daughter of Resident) published on 9 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A great care home providing a good quality of care to my family member as well as support to myself - staff are kind, friendly and supportive as are the management team.

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Review from Gary A (Nephew of Resident) published on 4 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always found the staff to be of high quality with great concern for my aunt.
The building was looking tired and requiring refurbishment, it is good to see that there is now a program to get his done.

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Review from Sheila S (Daughter of Resident) published on 28 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always a good standard of service. Personal care could be improved by spending/allowing more time, particularly in the morning i.e., brushing hair and ensuring clothes match. This would improve personal appearance.

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Review from Merle S (Sister of Resident) published on 28 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very on edge when my brother was admitted but soon realised it was the very best for him. If anything he has improved - always seems happy, even after I've taken him out. He never minds going back 'home'. Staff are lovely to him and me - they will joke with him which he enjoys and he jokes with
them. They are all - even the 'odd job man' - so kind to him. I could not expect better care.

Reply from Mohamedtaki Jaffer, Procurement & Operational Director at Cordelia House Care Home

Thank you for your review. We appreciate the time taken to put this review in. It helps us to show what we do in house.
Best wishes


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Review from P P (Daughter of Resident) published on 29 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am pleased to be able to pass on my experience. My mother has Parkinson's and hasn't been long at Farehaven, a new experience for her and us. The manager is very approachable and answers any concerns. The staff around the home in my judgement are wonderful and caring, they have managed to get mum
into the dining room and out of her room, an achievement in itself!
The atmosphere is very welcoming. It is so good to know she is being cared for so well and makes it easier for us.

Reply from Paula Fokinther, Registered Manager at Cordelia House Care Home

Thank you for your excellent review of our home. Your mum is a lovely lady who has settled in well and has made a few friends to laugh and joke with. It is a pleasure to look after her and to regularly see her family.


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Review from Jenny B (Daughter of Resident) published on 8 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mum has only been at Farehaven Lodge for a short period of time but the care and respect she receives is amazing. The staff appear very caring and knowledgeable about the individual needs of the residents. The manager is striving to make it a home from home and there is a pleasant atmosphere. The
home is also spotlessly clean.

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Review from C C G (Daughter of Resident) published on 1 September 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was tentative about having to choose a care home for my mother who had been lucky enough to have lived independently until she was 94 years of age.
As soon as we walked into Farehaven Lodge I was happy to consider it. It felt very homely and the staff were very welcoming and friendly.
Mum has settled
very well at Farehaven and to my surprise is joining in the activities during the day and mixing very well with everyone, staff and clients.
It has a calm atmosphere and is always clean. Mum enjoys the food and admits that she is looked after very well. The staff work very hard to please everyone and I feel that she is now secure but still able to mix with other people.

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Review from Janet A (Daughter of Resident) published on 24 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum was unwell and the out of hours doctor asked for an ambulance to be called. The senior member of staff who oversaw the whole procedure actually stayed for 2 1/2 hours after her 12 hour shift had finished, just to make sure my mum was OK and that the handover to the ambulance crew went without
a hitch, and that they had all the information they required.

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Review from Moira M C (Daughter of Resident) published on 17 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident at Farehaven for 5-6 weeks. The staff are helpful and friendly, nothing is too much trouble. The manager is always on hand to have a chat about any concerns I have had about my mother's care plan.


My mum enjoys the food and is never hungry. Her room is kept clean

and tidy for her. Having 3 lounges is a real bonus. The activities are fun and sociable.

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Review from J W (Wife of Resident) published on 29 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Farehaven Lodge is a very peaceful looking building which was a good first impression on entering the carer that let us in was happy and welcoming the feeling to visitors definitely here. In all the lounges there were carers showing and interest in people and that they were happy in their work. The
manager and senior carers are interested in talking to visitors very welcoming I would certainly recommend.

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Review from Anna T (Daughter-in-law of Resident) published on 24 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother moved into the home in Dec 2016. We were of course very hesitant, like most children to make this very important move. We needn't have worried as the management and overall care is excellent. The management and staff are so caring and you can see very clearly that the residents are happy
and well looked after.

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Review from Indeira R (Daughter of Resident) published on 22 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Farehaven Lodge provide what we consider as a family to be outstanding care to our family member. Staff genuinely seem to know and care about each individual and we feel that our family member's needs are recognised and met. Communication with us is excellent. We are always kept informed about health
and welfare concerns and staff are very quick to act if they feel something needs doing. Farehaven Lodge have brought us all peace of mind and we feel that our family

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Current Review Score: 9.4 (9.419)

Overview of Review Score

The Review Score of 9.4 (9.419) out of 10 for Cordelia House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.519 for Cordelia House Care Home is calculated as follows: ( (66 Excellents x 5) + (33 Goods x 4) + (8 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 108 Ratings = 4.519

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.9 Points relating to the number of positive Reviews for Cordelia House Care Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 9 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Jan 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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