Forest Brow

63 Forest Road, Liss GU33 7BL
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9.7 33 Reviews
  • Forest Brow, Liss
Forest Brow Care Home offers care for thirty-two residents who are elderly frail, as well as specialist care for individuals suffering from dementia.

This delightful property is a Victorian house that has been extensively refurbished in order to function as a homely and efficient care environment, It retains its original charm and aesthetic features and has been superbly and elegantly decorated under manager Sally's careful eye. A particular feature is the spacious bright conservatory lounge, which is comfortably appointed and with chandaliers adding to the elegance. The extensive gardens are landscaped, and feature a beautiful sturdy terrace seating area. All areas are wheelchair accesible.

Residents enjoy being situated close to good local amenities, in the pleasant village of Liss, found in the heart of the picturesque Hampshire countryside.

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Care Provided by Forest Brow

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 32 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required

Good to Know

  • Owner
  • Brij Care Ltd
  • Person in charge
  • Sarah Darnell (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (32)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2016

Funding & Fees Guide for Forest Brow

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,250 – £1,450
    • Self-Funded Residential Dementia Care £1,300 – £1,450
    • RESPITE Self-Funded Residential Care £1,400 – £1,450
    • RESPITE Self-Funded Residential Dementia Care £1,400 – £1,450

  • Fees are dependent on the room size, facilities offered in the room and on the level of care need of the individual, which will be determined at a pre-admission assessment.
  • (these prices are only a guideline, please contact Forest Brow to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Forest Brow Reviews (33)

Total of 33, showing 1-20
9.7

Forest Brow has a Review Score of 9.7 (9.692) out of 10, based on 25 reviews in the last 2 years. Over all time Forest Brow has 33 reviews.

Overall Experience

  • 27
  • 5
  • 1
  • 0
  • 0

Date Published

33
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Review from C C (Daughter of Resident) published on 19 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Forest Brow for the last few months and I cannot praise the Manager and her team enough. All the staff, without exception, are very friendly and amazing with the residences. Having visited many other homes before I chose Forest Brow for my mum I can say wholeheartedly that this
is the best nursing home that I have been to by far. The presentation of the home is immaculate, clean and the care is outstanding.

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Review from Pauline B (Wife of Resident) published on 12 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Another lovely visit with my husband today lovely food was served to the residents. I love the feeling as you are welcomed into the house by everyone who answers the door no matter what part of the team, you feel so welcomed as if you are going into the staff's own homes, the smiles on their faces
are genuine, not fake in any way, how are you? Would on like drink? When I go like to feed my husband so would you like lunch? Nothing is ever a problem or trouble to the staff my husband has a few problems with the help from the Manager and the team he has come on leaps and bounds he is smiling more and laughing which he hasn't done since his diagnosis 2014, and speaking a few words, he's looking so much better than he did when he moved on March 24. I and the rest of our family cannot thank these lovely people for all they do for my husband they say it's their job but from our experiences, I cannot find the right words to describe them apart from angels this house is like Buckingham Palace but better

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Review from Joanne B (Daughter of Resident) published on 5 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a little gem! I recently visited my mother, who has just moved in, and was very impressed with the whole setup. The staff were so friendly and welcoming, the place appeared to be spotless and well-maintained. We were even offered coffee and cake. It says I’m not allowed to mention names, but the
larger lady with, apparently, a dreadful singing voice, stood out as a real asset to the establishment. My mother has settled in well and is quite happy to stay there until, in her words, she “pops her clogs”. I’m looking forward to a return visit.

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Review from Pauline B (Wife of Resident) published on 20 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I visited my husband today, I haven't seen him for a week as he moved to Forest Brow very recently and wanted him to settle in, and he sure has done. He looks so much better he looks comfortable his room is just how he would have done it.
The staff truly are very pleasant, and caring everyone who walked
past his room popped their head in to say hello so friendly.
I wasn't there for lunchtime so I cannot comment on it apart from my husband is eating well not for the activities, but I'm very much looking forward to spending more time at Forest Brow, the manager came into us letting us know what's happening such a very caring human.
Nothing is any bother for the manager and her team so glad I found this home for my husband I know he is in the right place now
Thank you all for all you have done and continue to do for my husband and others we really do appreciate it
Take care.

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Review from S D (Daughter of Resident) published on 31 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have just come back from visiting my mother at Forest Brow at an Open afternoon. It was a lovely warm experience with all the staff making a lot of effort to make it a success. I have just read the 'top tips for writing a review' and it stipulates that you should not mention people by name or by identifiable
characteristics so I shall say that a particular rendition of 'Doing the Lambeth Walk' by a lovely lady was joined in most enthusiastically by someone who really loves to sing. (Forest Browers will immediately know who I mean!)
What I liked most about the occasion was that it wasn't an awful lot different from a normal afternoon there when there's a sing-song and a bit of a dance on, more people but just as much care and affection for everyone as there would be on a normal day. It is wonderful to be able to leave my Mum after a visit and know she is safe and cared for.

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Review from Lindsey B (Daughter of Resident) published on 29 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My first visit to view was unannounced, this was no problem and the manager showed me around and discussed my mother’s needs. I was very impressed with her attitude and knowledge. The clean, tidy, spacious, light and airy 4 communal areas are in great condition and a good size. The huge secure garden
and patio will be a huge bonus with free access for the residents in the summer. We chose a lovely room with a huge south-facing window overlooking the garden and trees for my mother. The manager was amazing at getting the council on board with our choice for my mum and quickly sorted the sudden urgent admission days before Christmas.
My mum loves her room and the communal spaces, she tells me the staff are lovely and the food fantastic and she is settling in well. The staff have been lovely every time I have visited as well, knowing me by name. The manager fosters a great atmosphere with her knowledge of her job and her attitude to her staff who are happy making a happy home for everyone.

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Review from Alicia B (Wife of Resident) published on 10 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been a resident for almost three years. He is content. Management and staff are welcoming, available and caring. Regular texts, newsletters and relatives meetings keep me informed. Problems of any type are dealt with, and I am kept in the picture. I have already recommended Forest Brown
when asked!

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Review from F G (Daughter of Resident) published on 29 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been happily living here for over 8 years. It is a warm, friendly home with staff who truly care for the residents and their wellbeing. Like many homes it went off the boil during covid and due to some management issues but it has done a brilliant job turning itself around and is now back
to its wonderful self again, this is largely due to the hard work of wonderfully caring staff. I am delighted to be be once again happy to recommend the home to anyone. In my relatives words at my visit today, " I'm very happy here it's such a nice place "

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Review from R T (Son of Resident) published on 23 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After a long search for a trusted care home for our lovely mum we chose Forest Brow in Liss. All the staff were so caring, friendly and welcoming and we felt it was a relaxed, safe atmosphere for our mum to be in the latter stages of her life. Mum had her own room with an en-suite and tv looking the
beautiful gardens. After our experience at Forest Brow, I would recommend this care home and I do. Lovely place.

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Review from J K (Friend of Resident) published on 19 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As soon as you enter Forestbrow you know you've made the right choice for the resident as it feels like home. The staff are always bubbly and chatty and it's always clean. The food is home-cooked traditional food, just perfect for the residents.

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Review from M S (Daughter of Resident) published on 15 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My siblings and I have been very happy with the care and attention given to our mother since she first went to Forest Brow 3 years ago. The staff always take care of our mother with genuine kindness and are so welcoming to us when we visit. The house is in a lovely setting and quite often the residents
are outside enjoying the garden. It has been heartening to see the home come out of the covid period opening its doors once again, with no restrictions on visiting, activities for the residents and new staff becoming part of the team.

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Review from Miranda A (Daughter of Resident) published on 12 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The team at Forest Brow Care Home cared so well for my father in his final months. After a challenging time, they brought him back to life and ensured that he was safe and well. In addition, they ensured that his quality of life was much better than where he had been before.

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Review from Catherine R (Daughter of Resident) published on 12 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been at Forest Brow Care Home for many years now, initially as a day resident, then some respite and then fully residential for about the last eight years. She has Altziemer's which has gradually worsened, she is now completely bedbound and non-communicative. She is looked after well with
genuine compassion. It is a relief to me to know that she is safe and cared for - this was particularly true during the very difficult period of the pandemic.

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Review from Carey W (Daughter-in-law of Resident) published on 12 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This would be the care home I would want to be looked after in if ever I required it!
My mother-in-law has vascular dementia and is so happy here, comparing it to staying in a hotel, such is the comfort, food, care, cleanliness and general ambience of the facilities, garden, interesting features like
the style of mirrors and lights and particularly the attentiveness of the staff. It doesn't look or feel like a care home, even though the level of care is exemplary. It has the feeling of a home from home where residents are individually known, cared for by the patient, friendly and professional staff, overseen by hard-working and attentive senior staff. It is a place where I am always welcomed by whichever staff is on duty, invited to activities which are put on for the residents, clearly communicated with and can always ask questions if ever they arise. I highly recommend this care home to anyone who wants their loved ones cared for as an individual person, not just as a patient.

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Review from Emma P (Daughter-in-law of Resident) published on 12 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Forest Brow is a very caring home and looks after its residents extremely well. My mother-in-law is very well cared for, her needs are met with dignity, and the food is excellent. It is set in a beautiful old house with beautiful gardens which is delightful to sit in. I would recommend Forest Brow without
hesitation.

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Review from Peter G (Husband of Resident) published on 12 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care home as the staff are very helpful and friendly. The facility is always clean and we have enjoyed walking in the large garden. My wife says she is happy there. She also says that she enjoys the food and the snacks they serve.

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Review from R C (Daughter of Resident) published on 12 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent two years at Forest Brow and was very happy there until she passed away in January. The staff are friendly and attentive and actually care about the residents, getting to know them, treating each resident as an individual and taking great care in maintaining their dignity at all times.

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Review from Mark S (Nephew of Resident) published on 9 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mark, my uncle had vascular dementia and stayed in Forest Brow from January 2020 until he died in September 2022 during the height of of Covid. All the staff were really helpful and went above and beyond what we could expect. Despite the fact anyone with dementia can be difficult the kindness shown
by everone at Forest Brow shone through.

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Review from S T (Daughter of Resident) published on 9 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Things at home went downhill during the covid crisis. l think mainly due to staffing issues, restrictions on access to well-being activities, hairdressing, relatives visits etc. plus change of management.
It seems that over the last few months, a lot has been put in place to improve things. There
is a very proactive activities coordinator and the permanent staff are excellent and very kind. However, it still feels rather short-staffed with quite a lot of agency staff filling the gaps. There remains a slightly spartan feel about the home but that too is improving. Some outings would be helpful but things are definitely looking up.

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Review from Richard C (Son of Resident) published on 9 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As my dad's Alzheimer's progressed the time came when he and the family needed help. Forest Brow was a lucky accident for us, dad came to stay for emergency respite care, and he is a happy resident now. He is loved by the staff and it is a super friendly and homely place for us to visit and spend time.
Forest Brow understood the importance of the settling in phase for our family, not just dad. The continous bespoke care dad receives is targeted at his character and his needs - it is exemplary.

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Current Review Score: 9.7 (9.692)

Overview of Review Score

The Review Score of 9.7 (9.692) out of 10 for Forest Brow is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.692 for Forest Brow is calculated as follows: ( (212 Excellents x 5) + (65 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 289 Ratings = 4.692

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Forest Brow is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Aug 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (4)

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Frequently Asked Questions about Forest Brow

What types of Care is Forest Brow registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Forest Brow provide?

Day Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Forest Brow have?

There are 32 Single Rooms.

What are the Facilities & Services at Forest Brow?

Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Forest Brow to the centre of Liss?

0.5 mile(s) as the crow flies, distance by road may be significantly further.