Forest Brow

63 Forest Road, Liss GU33 7BL
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9.7 33 Reviews
  • Forest Brow, Liss
Forest Brow Care Home offers care for thirty-two residents who are elderly frail, as well as specialist care for individuals suffering from dementia.

This delightful property is a Victorian house that has been extensively refurbished in order to function as a homely and efficient care environment, It retains its original charm and aesthetic features and has been superbly and elegantly decorated under manager Sally's careful eye. A particular feature is the spacious bright conservatory lounge, which is comfortably appointed and with chandaliers adding to the elegance. The extensive gardens are landscaped, and feature a beautiful sturdy terrace seating area. All areas are wheelchair accesible.

Residents enjoy being situated close to good local amenities, in the pleasant village of Liss, found in the heart of the picturesque Hampshire countryside.

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Care Provided by Forest Brow

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 32 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required

Good to Know

  • Owner
  • Brij Care Ltd
  • Person in charge
  • Sarah Darnell (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (32)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2016

Funding & Fees Guide for Forest Brow

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,250 – £1,450
    • Self-Funded Residential Dementia Care £1,300 – £1,450
    • RESPITE Self-Funded Residential Care £1,400 – £1,450
    • RESPITE Self-Funded Residential Dementia Care £1,400 – £1,450

  • Fees are dependent on the room size, facilities offered in the room and on the level of care need of the individual, which will be determined at a pre-admission assessment.
  • (these prices are only a guideline, please contact Forest Brow to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Forest Brow Reviews (33)

Total of 33, showing 21-33
9.7

Forest Brow has a Review Score of 9.7 (9.692) out of 10, based on 25 reviews in the last 2 years. Over all time Forest Brow has 33 reviews.

Overall Experience

  • 27
  • 5
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Date Published

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8

Review from Charles B (Son of Resident) published on 8 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Forest Brow Care Home strikes a wonderful balance of providing comprehensive, tailored care with creating a “home” environment and community for its residents. My dad has been a resident for over two years, during which time his weight and diabetes have improved. The staff have managed his dementia
thoughtfully and involved us as relatives. The home is always clean, staff are always friendly, engaging and on the ball about residents’ needs. The food, I understand, is excellent - one of the reasons we chose the home - my dad is always happy with his last meal and the chefs cater well for residents’ preferences. Entertainment and events are planned and delivered well. The management takes ownership for and resolves issues as they arise - this has been a really heartening part of our relationship with the home - they know how to run a home well and this is through putting the residents’ needs first and liaising effectively with relatives.

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Review from C J (Daughter of Resident) published on 8 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has dementia and has been a resident at the home for a year now. I was so worried that he wouldn't be happy in a care home but I needn't have worried. It is an excellent home, he is extremely well cared for and seems settled and content. The staff are friendly and hardworking and treat him
with great kindness and respect. It is extremely clean and well-run.

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Review from K W (Friend of Resident) published on 8 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend spent just over one and a half years at Forest Brow Care Home.
The staff were pleasant and caring even as the dementia progressed and the unpredictable behaviour increased. Some staff members most definitely went over and beyond the call of duty.
My friend was treated with respect and as
an individual.

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Review from Pauline A (Wife of Resident) published on 8 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Forest Brow Care Home cared for my husband with severe dementia right to the end of his life, I have nothing but praise for all the staff for their love and care.
Caring for dementia patients is very difficult and all through Covid they coped admirably, I had no faults with their care and I enjoyed
the sing-alongs we had and the cups of tea with wonderful home-cooked cakes
My husband enjoyed the lovely garden and the company of other residents, if we took him out for the day he was always keen to return, he thought he might be missing something!
Overall, the staff were very caring, he was a resident because of personal recommendations.

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Review from Andrea B (Daughter of Resident) published on 8 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent home in which my mother is extremely happy. My mother has been in the home since September 2022 and we have nothing but praise for everyone involved in running it, from the cleaners to the cooks, to the carers and the managers of the home. The staff are always very kind and considerate
to both her and the family. The food is excellent and she is very well looked after. Her room is very well kept and the decor is of a very high standard. I am very impressed with the activities offered to the residents and the grounds and home are kept impeccably. Thank you for your care and your generosity at all times.

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Review from A B (Daughter of Resident) published on 8 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care and consistent kindness has been shown to my mother for her stay in this care home. The food, her room and all the facilities are impeccable. I am so grateful she is so well looked after and loved.

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Review from Holly P (Regular Volunteer) published on 8 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

It is a very good care home. Staff treat residents lovely. Residents appear happy. Run very well by a respectable lady.

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Review from Fiona P (Daughter of Resident) published on 9 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had fairly advanced dementia when she went to live at Forest Brow 10 months ago. I was very reluctant to put her in a home and hand over responsibility for her care to others. However all the worries and doubts pretty much disappeared from the moment she moved in. Much thought and attention
is given to the individual needs of each resident and everyone is treated with dignity and respect. The house is in a beautiful setting and as a visitor, you enter a very bright, warm, caring and stimulating environment. There were wonderful day trips out and visits by theatre groups, singers and musicians --- the newborn lambs went down a storm at the end of February.
Families are encouraged to think of Forest Brow as their second home and I was always welcomed with tea, cake and a warm smile. My mother could not have been better cared for during the last 10 months of her life and I can't thank the staff enough for their kindness, patience, thoughtfulness and support right to the very end.

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Review from A C (Son of Resident) published on 16 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

At a time when mum was unwell and increasingly struggling with Alzheimer's. The carers and other staff were exceptional in their care and support. They have always gone above and beyond and retained their humour and patience while ensuring the resident retain their dignity. It's always clear that it's
the residents home and staff constantly encourage residents and visitors to treat it as such.

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Review from N S (Daughter of Resident) published on 12 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident in this care home for 3 months until she passed away. She suffered with dementia and it was immediately evident how kind and caring all the staff were. Mum settled immediately and loved looking at all the things going on around her. The home is in a beautiful setting and Mum
enjoyed sitting in the conservatory and looking out in the garden. I would certainly recommend it to anyone looking for a home. The staff were so supportive at the end.

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Review from Jill B (Daughter of Resident) published on 15 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was resident in this Care Home for 9 months until he died in April 2016. He was physically frail and needed support that my 93-year-old mother could no longer give him. From the day he arrived my Dad was treated with respect. The staff were - without exception- kind and caring. I could
even describe them as loving towards my father. The food was excellent and there was plenty of it. The family were welcome at any time and were treated royally. My father liked to stay in his room and this was respected although he was encouraged to interact with other residents. He had one or two falls and these were dealt with quickly and efficiently. The doctor was called without hesitation when needed.


You may have gathered that my mother, my siblings and I were very pleased we chose Forest Brow for my father for the last few months of his happy and full life.


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Review from Elizabeth G (Daughter of Resident) published on 14 September 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a very kind, supportive and professionally run home providing outstanding kindness and care for both the residents and their visitors. The staff really care about the well being and comfort of everyone (and the homemade cakes are outstanding)!

Reply from Sally Atterbury, Manager at Forest Brow

We pride ourselves in providing support in a loving caring way, that recognises each resident's unique individuality. We consider it a huge privilege to provide such support to end of life care.


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Review from Sally-Jane H (Friend of Resident) published on 26 August 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I recently helped my friend move her mother into Forest Brow after they had a disappointing experience in another care home.
We are incredibly impressed with the fantastic caring staff at Forest Brow, nothing is ever too much trouble. We are always greeted by friendly smiling staff and a welcoming
cup of tea. We have been pressed to stay for Sunday lunch with her mother on a few occasions and it was quite delicious; their hospitality and kindness is quite amazing, staff there appear to actively support family relationships which is so refreshing.
I would highly recommend this care home to anyone looking for a caring well run home for their relative.

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Current Review Score: 9.7 (9.692)

Overview of Review Score

The Review Score of 9.7 (9.692) out of 10 for Forest Brow is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.692 for Forest Brow is calculated as follows: ( (212 Excellents x 5) + (65 Goods x 4) + (12 Satisfactorys x 3) ) ÷ 289 Ratings = 4.692

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Forest Brow is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 24 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Aug 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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