Forest Edge Care Home

Southampton Road, Cadnam, Southampton SO40 2NF
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9.6 42 Reviews
  • Forest Edge Care Home, Southampton
Forest Edge Care Home is a privately owned, residential care home specialising in the care of those living with dementia, Alzheimer’s and other cognitive impairments.

Set on the outskirts of the New Forest, it is set in a prime location especially as it is located directly opposite Cadnam Garden Centre.

With a team of highly skilled, enthusiastic individuals, it thrives in delivering high standards of person-centred care wherever possible.

Staff take great pride in what they do and in making Forest Edge a place like home.

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Care Provided by Forest Edge Care Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 32 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Korsakoff Syndrome
  • Parkinson's Disease
  • Schizophrenia
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Forest Edge Care Home Ltd
  • Person in charge
  • Darren Hughes (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (32)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2022

Funding & Fees Guide for Forest Edge Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,000 – £1,300
    • Self-Funded Residential Dementia Care £1,100 – £1,400
    • RESPITE Self-Funded Residential Care £1,200 – £1,400
    • RESPITE Self-Funded Residential Dementia Care £1,200 – £1,500
  • (these prices are only a guideline, please contact Forest Edge Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home welcome visitors to view the home any time within reason.
    It is best to contact the home to book a viewing.


Forest Edge Care Home Reviews (42)

Total of 42, showing 1-20
9.6

Forest Edge Care Home has a Review Score of 9.6 (9.618) out of 10, based on 15 reviews in the last 2 years. Over all time Forest Edge Care Home has 42 reviews.

Overall Experience

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Date Published

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Review from Clive J (Friend of Resident) published on 5 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My review is only formed from visits to a close/old friend who is a male resident. The overall impression of the care home is a friendly place where the staff are always very friendly, polite and always helpful. There is a fairly large front lounge and rear dining room/lounge where food is served, but
residents can choose to eat in their rooms. The rooms are basic but have all the necessary facilities, all with call boxes for assistance or help. Beds and bedding could be of slightly better quality. The corridors however can be a little daunting and can confuse residents who suffer from dementia. Generally good overall.

Reply from Darren Hughes, Manager at Forest Edge Care Home

Thank you for your feedback. It is really appreciated. I just want to take this opportunity to reassure you that we periodically audit furniture and bedding within the home to ensure it is of good repair and replace as required. If your friend would like alternatives or a better quality this is something we can discuss, so please let us know if this is the case. As for the corridors, we do have dementia friendly signage in place, fitted as recommended, with the impact on its placement being considered throughout, however I can appreciate navigation can still be challenging for some individuals. We welcome any suggestions you or anyone else may have.


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Review from Carl C (Power of Attorney of Resident) published on 5 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

First-class care in all aspects is provided in a warm and welcoming environment. Imbued with an inclusive and informed approach, the staff are professional, thoughtful, and caring. Concerns are addressed courteously and proficiently and liaison with medical and other practioners is effective. I am most
happy that the person for whom I have power of attorney is looked after so well.

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Review from Karen H (Daughter of Resident) published on 15 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into Forest Edge Care home in April 2024, and after only being there a short time mum settled in quickly. Whenever I go to visit I'm met by a friendly member of staff who are always happy to answer any questions I have. The home is very clean and tidy and my mum enjoys the range of home-cooked
meals provided. I always see the staff walking around engaging with the residents, and taking the time to listen to them too.

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Review from Rachel H (Daughter of Resident) published on 14 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved to Forest Edge Care Home in December 2023. She is a lot happier there than she was in her previous care home. The staff are friendly and attentive and cater to all of Mum's needs. They are also very happy to answer any questions that I may have regarding her care. Forest Edge is spotlessly
clean and tidy. The meals served are homecooked and enjoyed by the residents. There are frequent activities offered to residents and Mum enjoys the entertainment
Overall, Forest Edge is friendly and welcoming and I am very pleased that Mum is comfortable and happy in her surroundings.

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Review from Keith G (Husband of Resident) published on 31 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since moving to Forest Edge my wife has been much happier and well cared for. The staff have always been helpful and friendly and she enjoys their company. She is happy with her room with a garden view and the facilities provided.
Sometimes it is not easy to get through on the phone and the response
to messages left on the phone can be a little slow.

Reply from Darren Hughes, Manager at Forest Edge Care Home

Thank you for your feedback. We appreciate that it can be difficult to rate activities if these do not fall during the time of a visit, or cannot be discussed with your loved one. We have activity planners in the communal areas, as well as photos on our photo boards in the communal areas so that you are able to take a look when visiting. We welcome any suggestions for activities that you may have.


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Review from Bradley S (Son of Resident) published on 30 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I could not be happier with the care supplied by Forest Edge Care Home. My initial concern was for the safety of my mother because of her condition. This having been totally satisfied I was then concerned with the care and attention that would be given. They have continued to ensure she is well looked
after and emphasis given to her unsteadiness adopting a policy of ensuring she is monitored at all times. Attention given to her mobility has ensured that she is not now in a nursing home and where I feel she would not be with us still.
Overall I am extremely happy with the attention, care and support that has continued to be given to my mother during her time at this home.

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Review from Maria C (Wife of Resident) published on 30 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has advanced frontal lobe dementia and can at times present with challenging behaviour. I am confident that the staff are well trained to manage his varying moods even in the short time he has been with them. All staff are always very friendly and approachable. I’m always welcomed to visit
at any time and am happy my husband is well cared for.

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Review from Maria G (Daughter of Resident) published on 30 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is very welcoming. The staff are really friendly and kind to both residents and visitors. My Mum settled in quickly and enjoys the food. She is always clean and nicely dressed and enjoys sitting in the lounge with the other residents.

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Review from A M (Daughter-in-law of Resident) published on 29 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

On the whole, we are happy with the care home.
Our family member engages with the staff as best she can (owing to her individual needs) and she is settled and happy there.
On personal observations, the care home is kept warm, clean and tidy and the team are always very welcoming.
I feel a bit
'on the outside' with regard to the general operation of the care home and wonder if a regular newsletter, at either monthly/quarterly intervals, could be available (via email or in paper form) to allow us more insight into the activities/outings/events our family member interacts with.

Reply from Darren Hughes, Manager at Forest Edge Care Home

Thank you for your feedback. We appreciate that it can be difficult to rate activities if these do not fall during the time of a visit, or cannot be discussed with your loved one. We have activity planners in the communal areas, as well as photos on our photo boards in the communal areas so that you are able to take a look when visiting. We welcome any suggestions for activities that you may have. We have recently carried out refurbishments throughout the home, including in resident bedrooms. We would be more than happy for you to view any other available bedrooms that we have to see if we can better meet your preference, as we do have a variety of different rooms. We welcome any suggestions around how we can achieve better value for money that you may have. Although questionnaires are sent out on a yearly basis, please feel welcome to approach us at any time with suggestions on any improvements that we can make. We welcome your ideas and preferences.


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Review from Martin L (Nephew of Resident) published on 29 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my aunt became a resident at Forest Edge the staff have been so helpful in looking after her and accommodating her various needs despite her being a somewhat feisty and sometimes aggressive character.
The management always have time to talk to the family and are most resourceful in dealing with
my aunt’s needs given her Alzheimer’s.
We have seen the meals served to our aunt and cannot fault the quality. They have also been most helpful in providing meals specifically tailored to our aunt’s requests.

Reply from Darren Hughes, Manager at Forest Edge Care Home

Thank you for your feedback. We appreciate that it can be difficult to rate activities if these do not fall during the time of a visit, or cannot be discussed with your loved one. We have activity planners in the communal areas, as well as photos on our photo boards in the communal areas so that you are able to take a look when visiting. We welcome any suggestions for activities that you may have.


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Review from Ian F (Son of Resident) published on 29 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the Forest Edge is a friendly happy place and is kept clean and is run well. The staff are always polite. I haven’t been there in the evening but I understand that the residents have entertainment and games some nights of the week.

Reply from Darren Hughes, Manager at Forest Edge Care Home

Thank you for your feedback. We appreciate that it can be difficult to rate activities if these do not fall during the time of a visit, or cannot be discussed with your loved one. We have activity planners in the communal areas, as well as photos on our photo boards in the communal areas so that you are able to take a look when visiting. We welcome any suggestions for activities that you may have.


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Review from Nick K (Son of Resident) published on 29 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

No issues with the care home. Seem to look after my mum very well.
The staff are very good. I can see my mum on short notice and sometimes without notice. I find the manager very good, as well as his team assisting.

Reply from Darren Hughes, Manager at Forest Edge Care Home

Thank you for your feedback. We welcome any suggestions around food and drink, and around how we can achieve better value for money that you may have. Although questionnaires are sent out on a yearly basis, please feel welcome to approach us at any time with suggestions on any improvements that we can make. We welcome your ideas and preferences.


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Review from Stephen S (Son of Resident) published on 29 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

At 97 years of age with little cognitive ability, hard of hearing and with poor eyesight, my mother is cared for amazingly well. I visit often and have always found the staff caring and supportive. In particular, this Christmas the staff were great, helping to get all residents to enjoy as best they
could a happy Christmas. I am delighted with the care provided and my mother is as happy as she could be.

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Review from Andrea S (Daughter of Resident) published on 29 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Forest Edge has consistently and compassionately looked after both my mum and until 18 months ago my dad. They are kind, thoughtful and understanding. They give my mum who has end Alzheimer’s choices and control over her life and care. They allow her the freedom to live as independently as she can
while keeping her safe. We are kept informed of her care via calls and emails and are welcomed to visit without the need to make an appointment at any time. The only downside is the fabric of the building could do with some updating and care but the residents don’t seem to notice!

Reply from Darren Hughes, Manager at Forest Edge Care Home

Thank you for your feedback.
We appreciate that it can be difficult to rate activities if these do not fall during the time of a visit, or cannot be discussed with your loved one. We have activity planners in the communal areas, as well as photos on our photo boards in the communal areas so that you are able to take a look when visiting. We welcome any suggestions for activities that you may have. We have recently worked through the home carrying out upgrades as part of our larger refurbishment plan, including in resident bedrooms. We would be more than happy for you to view any other available bedrooms that we have to see if we can better meet your preference, as we do have a variety of different rooms. Although questionnaires are sent out on a yearly basis, please feel welcome to approach us at any time with suggestions on any improvements that we can make. Our priority in furnishing and décor is functionality and comfort, and we welcome your ideas and preferences.


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Review from Ellen S (Granddaughter of Resident) published on 26 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy with the care provided for my nan at Forest Edge. She is always well-presented and has high-quality personal care. Although she cannot remember me anymore she seems to have good bonds with her caregivers.

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Review from J B (Daughter of Resident) published on 13 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother seems happy and content at the home and well looked after, the staff are very friendly and helpful with her. Can’t say much about the home as only been in her room but what we’ve seen looks clean and comfortable

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Review from M B (Daughter of Resident) published on 1 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in the care of Forest Edge since April, took a while to settle but is now happy.
The staff are always friendly and polite, face to face and on the telephone.
Covid protocols mean all visits are in a designated room with access to a tidy and pleasant garden with lots of seating, so unable
to comment on communal areas or her own room.
From the outside the home is bright and welcoming and I know talking to mum there is good housekeeping and laundry routines.
I know mum is safe and well looked after.

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Review from Anne L (Daughter of Resident) published on 25 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been in Forest Edge Care Home since December 2021 unfortunately amidst the pandemic and covid rules. It has been a very unsettling time especially when visiting is restricted to the garden or a small visitor's room. We have not been in the home so I am unable to make comment about that. But
the staff are very caring and understanding as I see when visiting Mum. Also very patient staff. She always looks well cared for, clean and dressed. She has her hair done by the hairdresser and her feet by a podiatrist. Unfortunately, the home still insists on gloves, apron and mask even on visiting in the garden, this is totally unnecessary and a waste of PPE! I would recommend Forest Edge Care Home, Mum was in several care homes prior to this home and they were unable to cope with her and provide care to her specific needs. Forest Edge have shown a holistic approach when caring for Mum and are doing a good job. I am thankful to all involved in her care. As it is very upsetting for Mum with Dementia.

Reply from Darren Hughes, Manager at Forest Edge Care Home

Hi, thank you for taking the time to submit a review.
I am really pleased at all of the positive things you have said. It really does mean a lot when we hear these sorts of things.
The things you have mentioned around Covid and PPE are measures we are taking to protect all of our staff, residents, health care professionals and our visitors.
These are the reason we have stayed as clear of Covid as we have.
I'm not sure of the last time you visited but our visiting room was changed in April and is now a large room with access to our garden and patio area. Mum's room overlooks this area too so you can see it anytime.
We are hoping to have a bit more normality back by the end of the summer so you will be able to see more of the home.
Please remember that you can contact me directly at the time with any questions, concerns, or complaints you may have that cannot be answered by my senior team.


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Review from Donald H (Partner of Resident) published on 13 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Well I must say that they are all lovely people there and the staff and the management are very courteous and polite. I look after my partner for a period of 7 years before she was diagnosed with dementia in 2018 and I was not able to manage/cope. My partner has now been in Forest Edge for a total of
two years and I know they are looking after her and that she is in the best place. I know for a fact that the home has been coping with Covid absolutely rigorously and I test every time I go there to take my partner out. I would congratulate them on their efforts to look after my partner and all the other residents. Thank you to all.

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Review from Joseph R (Husband of Resident) published on 10 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I think Forest Edge Care Home is excellent. They are very caring and treat people in their care with the greatest respect. The variety of food they serve cannot be faulted. Their rooms are very tidy and toilet requirements are taken care of.

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Current Review Score: 9.6 (9.618)

Overview of Review Score

The Review Score of 9.6 (9.618) out of 10 for Forest Edge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.618 for Forest Edge Care Home is calculated as follows: ( (114 Excellents x 5) + (53 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 173 Ratings = 4.618

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Forest Edge Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Jul 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Forest Edge Care Home

What types of Care is Forest Edge Care Home registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Forest Edge Care Home provide?

Palliative Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Forest Edge Care Home have?

There are 32 Single Rooms.

What are the Facilities & Services at Forest Edge Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Forest Edge Care Home to the centre of Southampton?

7.3 mile(s) as the crow flies, distance by road may be significantly further.