The Gatehouse Residential Care Home

64 Becton Lane, Barton-on-Sea, New Milton BH25 7AG
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10 34 Reviews
  • The Gatehouse Residential Care Home, New Milton
A family-run care home which has been owned by the current proprietors since 1992, giving it a very personal feel. Set in beautiful grounds in Barton on Sea, there is a caring, homely and relaxed atmosphere.

The Gatehouse is rated as ‘Good’ in all areas in (last review July 2023) and prides itself on providing person-centred care.

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Care Provided by The Gatehouse Residential Care Home

  • Primary Care Categories
  • Dementia
  • No Medical Intervention
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 28 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bipolar/Manic Depression
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Head/Brain Injury
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required

Good to Know

  • Owner
  • E and J I Breckon
  • Person in charge
  • Melanie Sellers (Registered Manager)
  • Admission Criteria
    • Assessments and 1 months trial
    • Ages 65+
  • Room Information
    • Single Rooms (26)
    • Couples/Companion Rooms (1)
    • Single Rooms with ensuite Wet Room (4)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2017
    • Number of floors: 2

Funding & Fees Guide for The Gatehouse Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,000 – £1,260
    • Self-Funded Residential Dementia Care £1,000 – £1,260
    • RESPITE Self-Funded Residential Care £1,000 – £1,260
    • RESPITE Self-Funded Residential Dementia Care £1,000 – £1,260

  • Our fees are based on the room type, and the facilities available in those rooms. Where possible we do consider local authority funded residents. Please feel free to call us for more information.
  • (these prices are only a guideline, please contact The Gatehouse Residential Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The Gatehouse welcomes visitors to the home and encourages this for the wellbeing of the residents.


    Any restrictions on visiting will only be in place in line with government guidance.


  • Parking

  • On site parking


The Gatehouse Residential Care Home Reviews (34)

Total of 34, showing 1-20
10

The Gatehouse Residential Care Home has a Review Score of 10 (9.958) out of 10, based on 14 reviews in the last 2 years. Over all time The Gatehouse Residential Care Home has 34 reviews.

Overall Experience

  • 33
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Date Published

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Review from Ian C (Nephew of Resident) published on 17 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone at The Gatehouse is so caring, friendly and helpful.
My aunt has been here for a long time and always receives a very high standard of care.
The activities are non-stop.
The food always looks delicious.
Brilliant.
Thank you all.

Reply from Louise Fowle, Operations Manager at The Gatehouse Residential Care Home

Thank you so much for your kind words Ian, much appreciated and lovely to hear we are providing excellent care!


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Review from Judy Y (Sister-in-law of Resident) published on 23 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister-in-law has been in this lovely care home since January 2024, she settled immediately in the homely, friendly atmosphere. The staff are all so friendly and helpful, the activities are amazing, every day something for everybody, it is immaculate everywhere and the food is so good with such varied
menus and choice.

Reply from Louise Fowle, Operations Manager at The Gatehouse Residential Care Home

Thank you Judy for taking the time to write a review and for the complimentary words about our home, it's much appreciated.


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Review from Jane F (Daughter of Resident) published on 5 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited a lot of care homes in the area before I found this one and this one is by far the best. The staff are amazing. A jewel in the Crown. I have such peace of mind knowing my Mum is so well looked after. It's a lovely little place, feels like home and both myself and my Mum are so happy we have
found such a great place.

Reply from Louise Fowle, Operations Manager at The Gatehouse Residential Care Home

Thanks for your kind words. We strive to achieve a homely environment for our residents and so I'm really pleased this comes across. And being described as a jewel in the crown is amazing!


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Review from Lyn P (Daughter of Resident) published on 5 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother took up residence at The Gatehouse in August 2023. She is so well looked after and after her being confused as to where she was living. She soon adapted and is so happy there. The whole team at The Gatehouse are exceptional. And the staff care so much about the residents. Management always
contact us if any concerns about my mum's health and there's always a GP available if needed. There is so much going on for the residents in the form of activities. I love to join in with mum when I can. You are made so welcome as visitors and the home encourages visiting at any time. I've built a lovely relationship with all the staff and I'm so happy with the care mum receives. I would rate the home one of the best in the area.

Reply from Louise Fowle, Operations Manager at The Gatehouse Residential Care Home

Thank you so much for your kind words, and it is lovely to hear that you're happy with mum's care and always feel welcome.


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Review from Karen I (Daughter of Resident) published on 25 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care my mum receives at The Gatehouse. Do not be fooled by '5 star hotel' type care homes. Having tried other grander homes previously, my mum is now well cared for, treated with affection, her needs met and she is happy and feels that she is special and importantly the staff
have a laugh with her. I don't feel there is anything I can complain about. I have complete peace of mind about her being there and if I do have any concerns then the Manager is very approachable and responsive. The office door is always open. They are also good at communicating and updating. The food is good and always available. The facilities/bedrooms are good. Based on my and my mum's previous experiences there is no doubt the most important thing when looking for a care home is not the surroundings. It is the staff who work there. At The Gatehouse they do not use agency staff who do not know the residents. This helps my mum know she is safe and ensures continuity of care.

Reply from Louise Fowle, Operations Manager at The Gatehouse Residential Care Home

Thanks so much for your review. At The Gatehouse we pride ourselves on being homely and personal and we are so lucky to have a brilliant team of staff. It is so nice to hear Mum feels safe and well looked after :-)


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Review from Brian J (Son of Resident) published on 7 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service and very friendly and the staff are welcoming keep up the great work. My mother was very happy and she was there for two weeks respite, and she would go back when she couldn't cope at home thank you all.

Reply from Louise Fowle, Operations Manager at The Gatehouse Residential Care Home

Thanks so much for taking the time to leave us a review - we would be happy to welcome Mum back at any time and hopefully she'll pop in for a cuppa soon!


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Review from Elizabeth D (Daughter of Resident) published on 24 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident at the Gatehouse for almost a year and I can honestly say we could not have found a better home for him to be in. He has settled in remarkably well, having lived independently up until a fall late last year. He has been treated with care, respect, kindness, humour and understanding
(he is 101 years old, and does not have dementia, so is very able to communicate with everyone!), by all the staff who work there. He enjoys his food, with the cooks regularly adjusting meals to suit his needs, no red meat, not too much sugar, small slices of fresh fruit and of course a glass of red wine! Knowing he is so well looked after, has taken huge pressure off us as a family and we are happy that he is content spending time in his room, not always the most keen activities participant but nonetheless enjoying reading his paper, doing crosswords and watching TV. We have always been made very welcome whenever we visit and thank the staff so much for caring so well for him.

Reply from Louise Fowle, Operations Manager at The Gatehouse Residential Care Home

Thank you so much for taking the time to leave this review for us. It is so nice to hear that you feel pressure has been taken off you as a family now that he is in our care, and that you feel he is looked after well.


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Review from John A (Son of Resident) published on 9 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Set back off the road in extensive private gardens, this family-run home does not have that familiar corporate feel. Each room has en-suite facilities with patio doors facing the different aspects of the gardens.
A skilled team provide daily room cleaning, personal care, and medical care including
a weekly visit by a local doctor and the kitchen produces familiar menus. Lunch can be taken in the dining room or in your own room. There is a plentiful supply of refreshments, treats and soft fruit.
Two adjoining lounges with large screen TV in one and a quieter area with garden views. Residents are encouraged to join the daily group activities but it is a personal choice. There are also regular visits by singers and family pets for example
We are so delighted our mother is here. Staff maintain a safe environment with the right balance of care and independence. Whether your loved one is the outgoing type or shy and quiet this care home knows how to look after them.

Reply from Louise Fowle, Operations Manager at The Gatehouse Residential Care Home

Thank you so much for taking the time to write this informative and positive review. It is so great to hear such good feedback on our home.


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Review from Jenny G (Sister-in-law of Resident) published on 2 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Another good year for my sister-in-law, thanks to all the care and friendly help she receives there. She interacts with all the activities, doing lots of different things she wouldn’t have done before. I am convinced she wouldn’t still be here if it wasn’t for their constant care and willingness to
make all the residents happy. Nothing is too much trouble and always done with a smile. You can feel how relaxed all the residents feel when you walk in. It is so good to know she is getting all the care she needs. Thank you, everyone.

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Review from Andrew P (Son-in-law of Resident) published on 26 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law staying for respite care. Staff friendly and welcoming. He is enjoying his stay and singing when other members of the family visit which is always a good sign. Staff look after him well and I feel that is the place that we all wanted.

Reply from Louise Fowle, Operations Manager at The Gatehouse Residential Care Home

Thanks, Andrew for taking the time to write this review, we love to hear your father-in-law's singing!


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Review from Grace A (Daughter of Resident) published on 25 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother regularly goes to The Gatehouse for respite care. She has advanced dementia and the service The Gatehouse provides is superb. My mum absolutely loves it when she goes on ‘holiday’. All the staff greet her in a friendly way and she really feels at home. She is well looked after and we feel
happy in the knowledge that she is well cared for: So glad we found this place. An absolute gem and a godsend.

Reply from Louise Fowle, Operations Manager at The Gatehouse Residential Care Home

Thanks so much for the lovely kind words. It is so encouraging to hear that your mum feels at home with us and enjoys her 'holidays' with us. Look forward to seeing you both soon!


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Review from L H (Daughter of Resident) published on 25 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

First class, personal care for my mother with Alzheimer's. This is a lovely, family run home with lots of personal touches. Great entertainment and catering. Whenever problems arise, they are dealt with professionally and with compassion. Really can't recommend enough.

Reply from Louise Fowle, Operations Manager at The Gatehouse Residential Care Home

Thanks so much for your lovely comments. It is particularly good to hear that we offer the personal touches because as you know, we really try to be a 'homely home'!


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Review from Graham R (Son of Resident) published on 25 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is second to none, we looked at a lot of care homes before we chose The Gatehouse,
Everyone was so cheerful and helpful. Nothing is too much trouble, their rates are reasonable, it's just like a mini hotel.
My mum can be a bit awkward at times, if they can cope with my mum, they can
cope with anyone.
You don't have to look any further for a caring home for your loved ones. One happy son.

Reply from Louise Fowle, Operations Manager at The Gatehouse Residential Care Home

Thanks, we really appreciate your kind words and that we are cheerful and helpful. Your Mum is not awkward at all, the staff love the banter with her.


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Review from Peter C (Brother-in-law of Resident) published on 22 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring and friendly staff, very clean and orderly. Patient seems happy and relaxed, lots to keep them occupied, games, music, singing, a very comfortable and welcoming environment. As a family member, we also feel comfortable knowing our sister-in-law is getting the best possible care.

Reply from Louise Fowle, Operations Manager at The Gatehouse Residential Care Home

Thanks, it is amazing to hear that you always find our home clean, friendly, and relaxed.


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Review from Sharon G (Daughter of Resident) published on 15 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved to The Gatehouse earlier this year as she was struggling to live with Alzheimer's. The Gatehouse is very much a home from home with well maintained, private en-suite rooms opening onto beautiful gardens. The attentive management team and staff are superb: caring for Mum with dignity and respect.
With gentle encouragement from staff, including the dedicated activities manager, Mum now spends most of her time in the communal lounges and joins in the many and varied group activities. A lovely surprise as Mum was never very social before! Mum praises the food, has her hair done every week and has made friends with other residents. Communication with the Gatehouse is excellent with regular updates and photos. We can phone, visit or take Mum out whenever we wish. Seeing a loved one move into care is never easy but the operations manager and her team were very understanding and made things very smooth. My family is so grateful to see Mum happy and so well cared for. Thank you to everyone.

Reply from Louise Fowle, Operations Manager at The Gatehouse Residential Care Home

Sharon thank you so much for your kind words, it is so nice to hear your lovely comments about our home and we are so pleased that Mum embraced what is on offer in our home.


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Review from C H (Stepdaughter of Resident) published on 1 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you for looking after my stepmother. She is declining sadly but not for want of TLC from you all. I hope that my suggestion of smaller meals on smaller plates will help her reverse her weight decline.

Reply from Louise Fowle, Operations Manager at The Gatehouse Residential Care Home

Thank you so much for taking the time to comment and leave a review, it is much appreciated.


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Review from Monica T (Sister of Resident) published on 1 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent in every aspect. My brother is always happy living in the home. The entertainment is excellent and sometimes he is encouraged to join in, which he loves. The staff are always ready to help them. The gardens are well kept and when visiting, we can sit out in them.

Reply from Louise Fowle, Operations Manager at The Gatehouse Residential Care Home

Thanks so much, Monica, he certainly loves joining in, especially when it is music! Thank you for taking the time to make your comments.


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Review from Meg C (Niece of Resident) published on 26 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our aunt, who had a fall in January, was unable to live at home as her memory was badly affected. We were so lucky that the Gatehouse had a room and let her stay originally just for respite. It became apparent that at 98, her memory wasn’t going to improve. All the staff are so kind and patient with
her and she looks really well. She has her hair done weekly and we are sent regular photos of some of the activities she has been joining in with. We often go out for drives or ice cream or tea and cake, but she is always happy to get back. Thank you to the manager and her lovely team.

Reply from Louise Fowle, Operations Manager at The Gatehouse Residential Care Home

Thank you Meg for taking the time to write this review, and for your positive feedback, it is much appreciated.


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Review from Roger M (Cousin of Resident) published on 22 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin has received kind care from a very sympathetic staff. Getting more confused she has failed to recognise me which is distressing but I can see she is well cared for and importantly, respected.

Reply from Louise Fowle, Operations Manager at The Gatehouse Residential Care Home

Thank you Roger, we appreciate the time you have taken to leave us a review.


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Review from Vivienne G (Sister of Resident) published on 21 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An exceptional Care Home in all aspects. Pleasant rooms, good home-cooked food, with caring staff. They keep you informed of what is going on in respect of the health of staff and residents. There is a programme of activities including music performances which my brother thoroughly enjoys being a musician
in his younger days. I would like to thank all the staff for all their hard work and for arranging a lovely Jubilee Party which one and all enjoyed.

Reply from Louise Fowle, Operations Manager at The Gatehouse Residential Care Home

Thanks so much, Viv; it is lovely to hear great feedback from residents and families!


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Current Review Score: 10.0 (9.958)

Overview of Review Score

The Review Score of 10 (9.958) out of 10 for The Gatehouse Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.958 for The Gatehouse Residential Care Home is calculated as follows: ( (158 Excellents x 5) + (7 Goods x 4) ) ÷ 165 Ratings = 4.958

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Gatehouse Residential Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Oct 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (2)

Louise

Louise Fowle

Job Title: Operations Manager

Joined: 2016

Louise is the daughter of the owners and has grown up with the home since the age of 12, when June & Eric purchased the care facility.


In 2016 Louise joined the home as the Operations Manager, to support the Registered Manager with the business and administration side of the home.


In recent years Louise has taken over the management of the home, overseeing the senior team.


Mel

Mel Sellers

Job Title: Registered Manager

Joined: 2021

Mel manages the care of residents within our home and has over 25 years of experience, many of these in management positions. She has her Level 5 qualification, and in her last role, she won a Top 20 Care Homes award.


Frequently Asked Questions about The Gatehouse Residential Care Home

What types of Care is The Gatehouse Residential Care Home registered for?

Older Person Care, Dementia, Respite Care, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Gatehouse Residential Care Home provide?

Day Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does The Gatehouse Residential Care Home have?

There are 26 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at The Gatehouse Residential Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Gatehouse Residential Care Home to the centre of New Milton?

1.1 mile(s) as the crow flies, distance by road may be significantly further.